Trust based relationship is the key for Company sustainability ...

1. @WisnuDewobroto

2. Trust { means

3. An expectancy held by an individual or a group
that the word promise, verbal or written statement
of another individual and group can be relied on

4. Trust !

5. Trust !

6. Inherently intangible nature of services,
consumers paved the way for trust based
relationship to reduce uncertainty and
vulnerability and provide the foundation of
service companies’ efforts to establish
enduring, commitment and rich relationships
with the customers

7. Trust based relationship
model

8. Trust of Company

11. Trust Based?
Perceived competence Perceived fairness

12. Trust among stakeholders

15. Partner relationship

16. • Affective
• Continuance
• Normative