Keynote lecture by Erik Schoppen at the MKB Ondernemers Congres (Positive Entrepreneurship), Oktober 26 2017. In his lecture, neuroscience and behavioral researcher Erik Schoppen shows how trust works in our brain. What are the functions of trust? Trust is essential in making connections, empathy and leadership. But how do you build this trust? Which evolutionary mechanisms are behind trust, and how can you use this to change behavior in a positive way by employees and clients? How do you improve your brand communication using this mechanisms?

1. H.S. (Erik) Schoppen
HOW TRUST & BRANDS WORKS IN THE HUMAN BRAIN
TRUST,
YOUR BRAIN AND
BRAND ORGANIZATION
CANNOT WITHOUT
2017

2. H.S. (ERIK) SCHOPPEN
ERIKSCHOPPEN.COM
2015
2018
AUTHOR / SPEAKER / INNOVATOR / DESIGNER / LECTURER / RESEARCHER
BRAND & DESIGN MANAGEMENT - BEHAVIORAL PSYCHOLOGY - SOCIAL NEUROSCIENCE
FUTURE PROOF & SUSTAINABLE (BRAND) TRUST & LEADERSHIP
BEST VERKOCHTE
MERKMANAGEMENT
BOEK IN DE BNL
( 2016 )
BUILD
PURPOSEFUL
LEADERSHIP BY
CREATING
MEANINGFUL
BRAND
CONNECTIONS,
RESULTING IN
SUSTAINABLE
GROWTH.

3. PHYSICAL
IMPACT SOCIETY & ENVIRONMENT
POSITIVE SOCIETY & SUSTAINABLE ECONOMY
SHORT TERM REWARD
BENEVOLENCE & FEELING GOOD
(do what feels right
by being pro-social)
LONG TERM TRUST
WELL-BEING & BALANCE
(living in harmony
with environment)
ERIKSCHOPPEN.COM
MENTAL
EMOTIONS & EMPATHY
Sustainable
& prosocial
positioning
Trust &
behavior
change
leads to
SOCIAL NEUROSCIENCE PhD RESEARCH
TRUSTING SUSTAINABILITY

4. www.worldbrainwave.com
ONLINE PLATFORM - SOCIAL NEUROSCIENCE RESEARCH
SUSTAINABILITY, PROSOCIAL BEHAVIOR, HAPPINESS & TRUST
ERIKSCHOPPEN.COM

5. ERIKSCHOPPEN.COM
www.worldbrainwave.com
EN / NL
RESEARCHING STRENGTH IN NEURAL ASSOCIATION NETWORKSRESEARCHING STRENGTH IN NEURAL ASSOCIATION NETWORKS

6. ERIKSCHOPPEN.COM
PEOPLE PEOPLE
BRAND
WE ASSIGN BRANDS ‘HUMAN’ QUALITIES
(BRANDS TRY TO COME ACROSS HUMANE)
TRUST
TRUSTTRUST
BRAND
EXPERIENCE
NETWORKS

7. TRUST
ERIKSCHOPPEN.COM

8. TRUST
ERIKSCHOPPEN.COM
Trust in self (self confidence)
The willingness to be vulnerable
to the actions of another party.

9. TRUST
ERIKSCHOPPEN.COM
Trust
Relationship
Trust in others (social confidence)
The relationship with another party,
assuming both parties do no harm.

10. TRUST
ERIKSCHOPPEN.COM
Confidence
Dependence
Cooperation
Communication
Trust Relationship
Trust in self
Trust in others
Trust in brands, products
& environments®Organisation

11. ERIKSCHOPPEN.COM
Trust is important in relationships in working teams.
All involved assume the other(s) will do no harm.

12. ERIKSCHOPPEN.COM
DYNAMIC, FLUID, RAPIDLY CHANGING, CONTEXT-DEPENDENT
trust
trust
trust
trust
trust

13. TRUST
ERIKSCHOPPEN.COM
Information
(affirmation, confirmation, competence)
Social proof
(social aspects, sympathy, warmth)
Emotions
(feelings, empathy, motives, drives)
Behavior
(consistency, congruency, expectations)
MAIN TRUST FACTORS

14. ERIKSCHOPPEN.COM
Cognitive
(rational)
Trust
Affective
(emotional)
Trust
Conative
(behavioral)
Trust
THREE NATURAL FORMS OF TRUST
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust

15. ERIKSCHOPPEN.COM
RATIONAL, EMOTIONAL & BEHAVIORAL
THREE NATURAL FORMS OF TRUST
Cognitive
(rational)
Trust
Affective
(emotional)
Trust
Conative
(behavioral)
Trust
semantic,
knowledge,
data, facts
Subconscious
Conscious
controlled
predictable
not personal
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Partaking
Purpose
Promise
episodical,
autobiographical
experiences
uncontrolled
unpredictable
personal
(system) procedural, integrity, stability
experience, intuition, automated routine

16. ERIKSCHOPPEN.COM
THREE NATURAL FORMS OF TRUST
Cognitive
(rational)
Trust
Subconscious
Conscious
BASED ON (MEASURABLE) INFORMATION
Rational & Calculated
(Thinking & Semantic memory)
Explicit (important for
system reputation)
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Promise
semantic,
knowledge,
data, facts
controlled
predictable
not personal

17. ERIKSCHOPPEN.COM
Cognitive
(rational)
Trust
HARD (CALCULATIVE) SKILLS

18. ERIKSCHOPPEN.COM
TEST

19. ERIKSCHOPPEN.COMERIKSCHOPPEN.COM

20. 1 2
ERIKSCHOPPEN.COM

21. ERIKSCHOPPEN.COM
2
ERIKSCHOPPEN.COM

22. 2
ERIKSCHOPPEN.COM
1
Oosterhof, N. N., & Todorov, A. (2009). Shared perceptual basis of emotional expressions and trustworthiness impressions from faces. Emotion, 9(1), 128.
50-100 milliseconds

23. informatie
wordt kort
opgeslagen
voor direct
gebruik
FRONTAAL
KWAB
written language
spoken language
cortex
limbic
stam
NEOCORTEX
NEOMAMMALIAN
LIMBIC SYSTEM
PALEOMAMMALIAN
BRAINSTEM AND CEREBELLUM
PROTO REPTILIAN BRAIN
INSTINCTS
REPTILE
EMOTIONS
MAMMAL
PERCEPTION (AWARENESS) COGNITION (MEMORY) BEHAVIOR (DECISION-MAKING)
ERIKSCHOPPEN.COM
RATIO
HUMAN
INSTINCTS
REPTILE
PRIMARILY
PHYSIOLOGICAL
NEEDS
FEELINGS &
EXPRESSIONS
REASON &
PLANNING
CULTURE &
TRADITIONS THREE STAGES OF BRAIN DEVELOPMENT
PRIMING CONDITIONING
500.000.000250.000.00050.00020.0005.000
HUMAN BRAINS EVOLVED TO BE MORE RESPONSIVE
TO ENVIRONMENTAL INFLUENCES
2

24. - Subconscious, Fast & always on
- Irrational, emotional & Intuitive
- Automatic & reflexive
- Large Capacity, Holistic
- Effortless, but no Control
- No language
SYSTEM 1 (OLD)
DUAL PROCESSING BRAIN
- Conscious, Slow & quickly down
- Rational, Logic & rules
- Requires attention
- Small Capacity, Detail
- Effortful but Control
- Language involved
SYSTEM 2 (NEW)
Chaiken, S., & Trope, Y. (Eds.). (1999). Dual-process theories in social psychology. Guilford Press. ERIKSCHOPPEN.COM

25. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
ASSOCIATION
CORTEX
THE MAIN STRUCTURES OF THE BRAIN
5%
95%
S2
S1

26. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
95%
S1
DEFAULT MODE NETWORK
subconsciousconscious
AUTO PILOT MODE
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
5%
S2

27. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
ASSOCIATION
CORTEX
‘WE’ THINK THAT ‘WE’ THINK RATIONAL…
…BUT OUR BRAIN
DOES NOT WORK THAT WAY

28. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
ASSOCIATION
CORTEX
FOLLOWING THE PATH OF EMOTION?

29. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
ASSOCIATION
CORTEX
RULE #1
AVOID
‘PAIN’
RULE #2
INCREASE
‘GAIN’
BUT… INSTINCT DRIVES EMOTION DRIVES ACTION
1
2

30. information
shortly
stored
for direct
usage
FRONTAL
LOBE
ERIKSCHOPPEN.COM
500.000.000250.000.000250.00010.0005.000
written language
spoken language
cortex
limbic
stam Hearing
CONDITIONING
RATIONAL
CONSCIOUS
DECISIONS
SOCIAL BEHAVIOR
PLANNING &
CONTROL
EMOTIONAL
REWARD, MOTIVATION,
SEXUAL BEHAVIOR
SENSORY INFO
INSTINCTIVE
BEHAVIOR
FOOD, SEX,
SAFETY
COORDINATION
SUBCONSCIOUS
RAPID MOTOR
MOVEMENT
FEAR
PAIN / AROUSAL
SEEING
VISUAL
CORTEX
FEELING
TOUCH
CONSCIOUS
MOTOR
MOVEMENT
ASSOCIATION
CORTEX
HEARING
DRIVES
REWARD
GAIN
ASSOCIATION
CORTEX
1
2
COGNITIVE
(RATIONAL)
TRUST
AFFECTIVE
(EMOTIONAL)
TRUST
CONATIVE
(BEHAVIORAL)
TRUST
subconsciousconscious
TRUST : DO - FEEL - THINK
ASSOCIATION
CORTEX
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust

31. ERIKSCHOPPEN.COM
THREE NATURAL FORMS OF TRUST
Affective
(emotional)
Trust
Subconscious
Conscious
BASED ON (SUBJECTIVE) SOCIAL FEEDBACK
Emotional & Intuitive
(Feeling & Episodical memory)
Empathic (important for
social experience)
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Partaking
episodical,
autobiographical
experiences
uncontrolled
unpredictable
personal

32. ERIKSCHOPPEN.COM
Affective
(emotional)
Trust
SOFT (SOCIAL) SKILLS FOR COOPERATION
Partaking
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust

33. ERIKSCHOPPEN.COM
THREE NATURAL FORMS OF TRUST
Conative
(behavioral)
Trust
BASED ON (OBSERVABLE) ACTIONS
Unconscious & Routine
(Doing & Procedural memory)
Implicit (important for personal &
organizational behavior)
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Purpose
(system) procedural, integrity, stability
experience, intuition, automated routine
Affective
(emotional)
Trust
Partaking
Cognitive
(rational)
Trust
Promise

34. ERIKSCHOPPEN.COM
Conative
(behavioral)
Trust
EMOTIONAL (INTUITIONAL) INTELLIGENCE
CULTURE | SOCIAL NORMS | PRIVACY
EMPATHY & SYMPATHY
Purpose
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust

35. ERIKSCHOPPEN.COM
Cognitive
(rational)
Trust
Conative
(behavioral)
Trust
neural
associative network
[strength]
Competence
THINK, FEEL & DO
SYSTEM
2
SLO
W
REFLEC
TIVE
Purpose
Promise
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
semantic,
knowledge,
data, facts
(system) procedural, integrity, stability
experience, intuition, automated routine
Kervyn, N., Fiske, S. T., & Malone, C. (2012).Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Affective
(emotional)
Trust
neurotransmitters
hormones
[feelings]
SYSTEM
1
200.000
X
M
O
RE
PO
W
ERFUL
Warmth
Partaking
episodical,
autobiographical
experiences
DO, FEEL & THINK
VS

36. ERIKSCHOPPEN.COMGALLANTLAB.ORG UNIVERSITY OF CALIFORNIA, BERKELEY
TRUST ASSOCIATIONS ARE CONNECTED TO OTHER ASSOCIATIONS
When
making
a choice,
the strongest
‘top of mind’
connections
win.
NEURAL ASSOCIATION NETWORKS

37. ERIKSCHOPPEN.COM
SEMANTIC NEURAL NETWORKS
https://www.theguardian.com/science/2016/apr/27/brain-atlas-showing-how-words-are-organised-neuroscience
TRUST IS ABOUT SHARING
NEURAL & SOCIAL CONNECTIONS
TRUST IS ABOUT SHARING
NEURAL & SOCIAL CONNECTIONS

38. ASSOCIATION NETWORK
GREY
MATTER
WHITE
MATTER
BRAIN
STAM COORDINATION
MOVEMENT
AUTOMATED
DECISIONS
REFLECTIVE
DECISIONS
ERIKSCHOPPEN.COMDunn & Edwards, 2014, gregadunn.com
CONNECTING
INFORMATION WITH EMOTION
AND BEHAVIOR

39. ERIKSCHOPPEN.COM
NEURONS IN CORTEX
ASSOCIATION NETWORK

40. ERIKSCHOPPEN.COM
Affective
(emotional)
Trust
neurotransmitters
hormones
[feelings]
Warmth
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
Partaking
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
episodical,
autobiographical
experiences
Kervyn, N., Fiske, S. T., & Malone, C. (2012).
Cognitive
(rational)
Trust
‘shared’ neural
associative networks
[strength]
Competence THOUGHTS, FEELINGS
& BEHAVIOR
Promise
semantic,
knowledge,
data, facts
CONNECTING SKILLS WITH EMOTIONS

41. ERIKSCHOPPEN.COM
NEURONS COMMUNICATE THROUGH SYNAPTIC CLEFTS
BY NEUROTRANSMITTERS BETWEEN THE NEURONS
ERIKSCHOPPEN.COM

42. ERIKSCHOPPEN.COM
NEUROCHEMICAL MESSENGERS
NITROGEN
ATOM
HYDROGEN
ATOM
OXIGEN
ATOM
CARBON
ATOM
TRUST IS BALANCE OF NEUROCHEMICALS
EMOTIONS SIGNAL ‘GAIN / PAIN’ ACTIVATION

43. DOPAMINE
EPINEPHRINE
NEUROTRANSMITTERS
THE ‘SEEKER’ IN YOU
THE ‘KEEPER’ IN YOU
NEURO CHEMICAL BALANCE
ERIKSCHOPPEN.COM

44. ERIKSCHOPPEN.COM

45. ERIKSCHOPPEN.COM
NATURE VS NURTURE
500.000.000250.000.00050.00010.0005.0002

46. ERIKSCHOPPEN.COM
Positive
emotional
response
Positive
emotional
response
REWARD
(dopamine)
REWARD
(dopamine)

47. ERIKSCHOPPEN.COM
Dopamine Endorfin Serotonin Oxytocin
motivation, reward & pleasure pain reduction & euphoria well-being & happiness intimacy, love & social bonding
open
for
change
long term
wellbeing
short term
reward
feeling
of
hope
showing
confidence
leadership
having
trust in the
future
impuls opportunity responsibility belonging
THE 4 NEUROTRANSMITTERS
FOR REWARD & TRUST
LONG
TERM
SHORT
TERM
excitatory inhibitory

48. ERIKSCHOPPEN.COM

49. RATIONAL (NO DOPE)
ERIKSCHOPPEN.COMHTTPS://WWW.YOUTUBE.COM/USER/REACT

50. EMOTIONAL (ON DOPE)
ERIKSCHOPPEN.COMHTTPS://WWW.YOUTUBE.COM/USER/REACT

51. MIRROR NEURONS
ERIKSCHOPPEN.COM
‘virtuous loop’ of control, communication and feedback
EMPATHY: THINKING & FEELING
LIKEWISE MAKES US HAPPY
(Social)
Trust
=
emotion
driven

52. ERIKSCHOPPEN.COM
Affective
(emotional)
Trust
Conative
(behavioral)
Trust
SYSTEM
1
200.000
X
M
O
RE
PO
W
ERFUL
Warmth
Cognitive
(rational)
Trust
WarmthCompetence
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
SYSTEM
2
SLO
W
REFLEC
TIVE
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
SOCIAL / HUMAN
PROOF
INFORMATION
ASSOCIATION
Partaking
Purpose
Promise
SOCIAL IDENTITYBRAND IDENTITY
neurotransmitters
hormones
[positive feeling wins]
‘shared’ neural
association networks
[fastest connection wins]
DO
Trustworthiness

53. Affective
(emotional)
Trust
Conative
(behavioral)
Trust
SYSTEM
1
200.000
X
M
O
RE
PO
W
ERFUL
Warmth
Cognitive
(rational)
Trust
WarmthCompetence
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
SYSTEM
2
SLO
W
REFLEC
TIVE
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
SOCIAL / HUMAN
PROOF
INFORMATION
ASSOCIATION
Partaking
Purpose
Promise
SOCIAL IDENTITYBRAND IDENTITY
neurotransmitters
hormones
[positive feeling wins]
‘shared’ neural
association networks
[fastest connection wins]
DO
Trustworthiness
ERIKSCHOPPEN.COM
POSITIVE IMPACT
PAYS OFF

54. Affective
(emotional)
Trust
Conative
(behavioral)
Trust
SYSTEM
1
200.000
X
M
O
RE
PO
W
ERFUL
Warmth
Cognitive
(rational)
Trust
WarmthCompetence
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
SYSTEM
2
SLO
W
REFLEC
TIVE
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
SOCIAL / HUMAN
PROOF
INFORMATION
ASSOCIATION
Partaking
Purpose
Promise
SOCIAL IDENTITYBRAND IDENTITY
neurotransmitters
hormones
[positive feeling wins]
‘shared’ neural
association networks
[fastest connection wins]
DO
Trustworthiness
ERIKSCHOPPEN.COMSchoppen, E., 2016, Build Bridge bond - Building Sustainable Trust Bratanova, B., Kervyn, N., & Klein, O. (2015)
SOCIAL PURPOSE
PAYS OFF
SOCIAL PURPOSE
PAYS OFF

55. ERIKSCHOPPEN.COM
Affective
(emotional)
Trust
Conative
(behavioral)
Trust
SYSTEM
1
200.000
X
M
O
RE
PO
W
ERFUL
Warmth
Cognitive
(rational)
Trust
WarmthCompetence
WHAT MAKES YOU TRUST A PERSON OR A BRAND?
SYSTEM
2
SLO
W
REFLEC
TIVE
Schoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
SOCIAL / HUMAN
PROOF
INFORMATION
ASSOCIATION
Partaking
Purpose
Promise
SOCIAL IDENTITYBRAND IDENTITY
WE DECIDE EMOTIONAL FIRST
& RATIONALIZE AFTERWARDS
DO
Trustworthiness
neurotransmitters
hormones
[positive feeling wins]
‘shared’ neural
association networks
[fastest connection wins]
Be congruent in
your (shared) values
Be consistent in
your communication

56. ERIKSCHOPPEN.COMSchoppen, E., 2016, Build Bridge bond - Building Sustainable Trust
SHARING VALUES
SOCIAL / HUMAN
PROOF
INFORMATION
ASSOCIATION
SOCIAL IDENTITYBRAND IDENTITY
Be congruent in
your (shared) values
Be consistent in
your communication

57. ERIKSCHOPPEN.COM
WHEN SOMEONE
GIVES YOU THEIR TRUST,
THEY ARE SAYING
I AM SAFE WITH YOU.
DON'T BREAK IT. APPRECIATE IT.
Dodinsky

58. THANK YOU
ERIKSCHOPPEN.COM
•
CONNECT
Linkedin.com/erikschoppen
Follow tweets @erikschoppen
E-mail h.s.schoppen@rug.nl