Deze presentatie gaf ik op 6 maart 2007 bij Microsoft in het kader van een bijeenkomst van Microsoft IT Academy aan 80 deelnemers van ROCs en Hogescholen.
Roel Daenen en Tijl Vereenooghe - Voor u, met u en door uErfgoedland
Op vrijdag 16 maart 2012 gaven Tijl Vereenooghe (Heemkunde Vlaanderen) en Roel Daenen (FARO-Erfgoeddag) een workshop over crowdsourcing in de erfgoedsector. De workshop maakte deel uit van een studiedag in de aanloop naar de Digitale Week.
Onderzoek naar, en conceptualisering van een sociaal, digitaal cultuurplatform voor jongeren met de combinatie ‘data & dates’ als motor.
Master thesis Communicatie- & Multimedia Design (2007)
Presentatie voor MEC, CRM associatie en PIM op 3 maart 2009 in Utrecht. In dit verhaal bespreek ik de ontwikkeling van marketingcommunicatie, de rol die weak ties tegenwoordig spelen en hoe je hier met social networking op in kunt spelen.
Bibliocase 2 september 2010 - Deep dive social mediaSVBinteractive
De Broad Communications bibliocase van 2 september 2010 stond in het teken van social media. De presentatie werd verzorgd door François Temminck, als business unit director werkzaam bij SVBinteractive. Bekijk hier de presentatie nog een keer.
This document discusses various concepts related to user experience design including time, matter, space, experience, artifacts, mechanics, transportation, media, story, persona, empathy, map, motivation, flow, capacity, opportunity, intervention, consolidation, mystery, sensuality, intimacy, meaning, on/off switches, in-game experiences, switchboards, and user journeys. It also mentions someone named Niels van Maaren in relation to these concepts.
This 3 sentence document discusses how emotions rather than reasons lead to action and defines lovemarks as brands that people feel loyal to not just because of quality or service but because of an emotional connection that inspires love, trust and intimacy. It suggests that for brands to be truly great, they must create emotional connections that inspire love and loyalty in customers rather than just satisfy them rationally.
Deze presentatie gaf ik op 6 maart 2007 bij Microsoft in het kader van een bijeenkomst van Microsoft IT Academy aan 80 deelnemers van ROCs en Hogescholen.
Roel Daenen en Tijl Vereenooghe - Voor u, met u en door uErfgoedland
Op vrijdag 16 maart 2012 gaven Tijl Vereenooghe (Heemkunde Vlaanderen) en Roel Daenen (FARO-Erfgoeddag) een workshop over crowdsourcing in de erfgoedsector. De workshop maakte deel uit van een studiedag in de aanloop naar de Digitale Week.
Onderzoek naar, en conceptualisering van een sociaal, digitaal cultuurplatform voor jongeren met de combinatie ‘data & dates’ als motor.
Master thesis Communicatie- & Multimedia Design (2007)
Presentatie voor MEC, CRM associatie en PIM op 3 maart 2009 in Utrecht. In dit verhaal bespreek ik de ontwikkeling van marketingcommunicatie, de rol die weak ties tegenwoordig spelen en hoe je hier met social networking op in kunt spelen.
Bibliocase 2 september 2010 - Deep dive social mediaSVBinteractive
De Broad Communications bibliocase van 2 september 2010 stond in het teken van social media. De presentatie werd verzorgd door François Temminck, als business unit director werkzaam bij SVBinteractive. Bekijk hier de presentatie nog een keer.
This document discusses various concepts related to user experience design including time, matter, space, experience, artifacts, mechanics, transportation, media, story, persona, empathy, map, motivation, flow, capacity, opportunity, intervention, consolidation, mystery, sensuality, intimacy, meaning, on/off switches, in-game experiences, switchboards, and user journeys. It also mentions someone named Niels van Maaren in relation to these concepts.
This 3 sentence document discusses how emotions rather than reasons lead to action and defines lovemarks as brands that people feel loyal to not just because of quality or service but because of an emotional connection that inspires love, trust and intimacy. It suggests that for brands to be truly great, they must create emotional connections that inspire love and loyalty in customers rather than just satisfy them rationally.
The document discusses customer journey mapping and touchpoint analysis. It provides examples of touchpoints across the pre-purchase, purchase, and post-purchase customer experience. It also shows how to map touchpoints onto a wheel diagram and select high impact touchpoints to prioritize. The goal is to understand the customer experience holistically from their perspective rather than from individual departmental processes.
The document discusses using the Touch Point Wheel model to map out and prioritize a company's brand and communication activities from the customer's perspective. It explains that the model places customer touchpoints across three stages: pre-purchase experience, purchase experience, and post-purchase experience. The workshop then has participants select high impact touchpoints to create alignment and action plans around improving specific touchpoints.
2. Niels van Maaren www.linkedin.com/in/nvmaaren modellenman Fontys Hogeschool Communicatie Future Media Lab - Fontys
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5. Wat is hiervan de invloed op gebruikers? Evolving media habits - 1990 Music LPs, tapes, CDs Arcade games Videos Watch 6’oclock TV news Newspapers Talk on the phone Letters Personal relationships Entertainment Staying informed Radio Appointment TV viewing Magazines Cafés, bars, clubs Cinema
6. Wat is hiervan de invloed op gebruikers? Evolving media habits - 2002 Music LPs, tapes, CDs Arcade games Videos Watch 6’oclock TV news Newspapers Talk on the phone Letters Personal relationships Entertainment Staying informed Radio Appointment TV viewing Magazines Cafés, bars, clubs Mobile games Cinema Internet chat Email SMS Instant messaging Web sites TV channel surfing PPV MP3 Console games PC games Mobile games Internet chat Email SMS Instant messaging SMS alerts Email alerts Dedicated news TV Web sites
7. Wat is hiervan de invloed op gebruikers? Evolving media habits - 2010 . . . Music LPs, tapes, CDs Arcade games Videos Watch 6’oclock TV news Newspapers Talk on the phone Letters Personal relationships Entertainment Staying informed Radio Appointment TV viewing Magazines TV channel surfing PPV MP3 Console games Cafés, bars, clubs PC games Mobile games Cinema Internet chat Email SMS Instant messaging SMS alerts Email alerts Dedicated news TV Web sites iTV TV via PVR/VOD Internet radio Personal news bulletin Intelligent “all device” alerts Pervasive games Multiplayer online games Avatars
8. Increased costumer connection Scheduled On-demand Just more complex and difficult One-way Advertiser To Customer Push Broadcast Interactive Customer To Customer (P2P) Pull Narrowcast
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11. Media en TRIBES Manifesten: - Futuristen - Bauhaus - Benedictijnen
45. Boeken Crossmedia concepting I. Reynaert ISBN 90-473-0088-2 Tribes S. Godin ISBN 07-499-3975-3 Megatrends Europe A. Bakas ISBN 1-904879-75-6 De Droommaatschappij R. Jensen. ISBN 90-389-0958-6 Filosofie in 30 seconden B. Loewer ISBN 978-90-774-4523-5 Consumer Tribes B. Cova ISBN 0750680245
46. Boeken Het einde van de geschiedenis . . . F. Fukuyama ISBN 90-254-2158-X Me the media Bloem e.a. ISBN 978-90-75414-21-9 De aarde is plat . . T. Friedman ISBN 90-468-0073-3 In Europa G. Mak ISBN 90-450-0372-4
Editor's Notes
Many of these points are self evident Increase in the costs of marketing generating pressure from advertisers for change. In 1999 Unilever reducing supported Brand Portfolio from 1600 to 400.
We live in a time of unparalleled change. There are major social and cultural changes - as reflected in new ways of working. Driven by the combination of new communication vehicles such as the Internet and email, and new channels of distribution such as mobile phones and PDA’s. All of this results in us having to cope with new threats and increased competition… but also new opportunities. For example, the launch of the Smile internet-only bank was a threat and new competition to established high street banks, but at the same time the Internet also offered the established banks new opportunities for building customer relationships.