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MapAsia2010 Transforming the Business with LI

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Presentation at the Asia Conference in 2010.

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MapAsia2010 Transforming the Business with LI

  1. 1. DEPARTMENT FORFAMILIES & COMMUNITIES Transforming the Business with Location IntelligencePresented by:Gary MaguireManager, Business & Location Intelligence
  2. 2. A fundamental role of Government is for the commongood and to provide help of some kind to those whocan not help themselves.If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t more frontlinestaff have this?
  3. 3. UNDERSTANDING THEBUSINSESS DRIVERS FOR ENABLEMENT
  4. 4. DFC Strategic Objective Families SA Department for Families & Communities AgeingFamilies are supported ‘a better life for South Australians’ Reform Home and and strengthened Community CareChildren remain safely Housing SA arrangements with their families Improve affordability and sustainable housing Accelerate urban and community renewal Community Housing Families Disabilities Ageing and Improved Aboriginal Partners housing outcomes Community Access to high Disability SA need housing & Partners Choices aligned toSolid relationship with individual needs communities Organisational Capacity Better housing outcomes Improved family in the community resilience
  5. 5. DRIVERS FOR BUSINESS Attracting and Retaining Caring for Building our People Trust in our People People Empowering Engaging OurOrganisation People to our Strong People in Governance Effective Perform ValueChange Driven Partnerships Recognition Business Operation of our People Capability Integrated Connected Service Offer Customer Interaction Case Management System and Integrated Service Model Operation
  6. 6. CONNECTING THE BUSINESS Targets Line of sight Strategy South Australian Strategic Plan Operational Executive Responsibility (External) Operational Service Delivery • Chief Executives (Internal) Office • Organisational Business • Domiciliary Care SA Development Technology • Disability SA • Families SA Business & • Housing SA Location Intelligence • Strategy & Planning • Carers SA • ICT Service Desk • Community Connect • ICT Infrastructure • Office for AgeingGovernance • ICT Services • Office for VolunteersCoordination • Systems Solutions • Office for Problem Gambling CustomersManagement • Knowledge Systems • Office for Aboriginal Housing Analytics • Business & Location • State Recovery Office Publication Intelligence
  7. 7. LOCATION INTELLIGENCE BUSINESS FRAMEWORK Linkage of business and location intelligence Executing the value proposition Awareness and understanding Performance Strategic Management Alignment of the Enterprise risk Optimising the investment Governance Track, monitor and report Resource Management Value Delivery Risk ManagementCobiT® (Control Objectives for Informationand related Technologies)
  8. 8. LOCATION INTELLIGENCE THE EDGE
  9. 9. LOCATION INTELLIGENCE ROLE• Evidence and justification of decisions: • Strategic / tactile level • Operational / activity level• Improved client outcomes• Better use of limited resources Government Sector Non-Government • Community planning • Volunteer management • Evidence based management • Client services • Emergency management • Service delivery Client Density Modelling Strategic • Land use planning • Evidence based management • Client catchments • Grants management • Social services • Facility and asset management • Service delivery performance • Communications and marketing • Communications and marketing • Resource management • Resource management Operational • Land use assessment • Program efficiency • Data collection • Service delivery • Fleet tracking & routing • Disaster management (Recovery) • Service delivery & Social services
  10. 10. INFORMATION INTO ACTION Housing Families Disability Community Office for StateHealth & Community 3rd Party SA SA SA Connect the Ageing Recovery Information Information Data Collection DFC Operating Policy and Governance Software Licensing OCIO Policy and Governance Business Intelligence Desktop Spatial Repository Mobile Server Data Warehousing WebEnvironment Business Behavior Business Behavior Fusion Centre Enterprise ServiceInfrastructure Web GIS Desktop GIS / Analytics Applications Data New Mobile GIS Recycling Data Internal and ExternalEtc… Citizen GIS Data Delivery Actions Actions Location Intelligence - Evidence based decision-making SASP Targets / National Strategies / Legislation
  11. 11. Planning / Admin. TRANSFORMATIONAL CHANGE Utilities BUILDING ON SUCCESS Grants Funding Transport Mobile Assets Office For the Nunga Ageing Assets Wali Socio Economic Facilities Land Planning Utilities / Admin. Tenancy Property Demo- graphics Facilities Housing Planning / Tenancy Demo- SA Administration graphicsPlanning Land/ Admin Property State Facilities Environmental Recovery Transport Demo- graphics Facilities Utilities Facilities Planning Disability General Demo- / Admin SA Interest graphics Community IQ MapIQ Housing Families SA SA Health Transport
  12. 12. APPLICATION ENABLERS CASE STUDIES
  13. 13. GIS Portal for Urban RedevelopmentProblem: Researching, analysis and planning future development sites.Solution: AssetIQ to analyse land potential and asset ownership, view development plans, public infrastructure, transport networks and land division details.Benefit: Identify HousingSA land for redevelopment through the combination of internal and external business information via a single gateway. Mapping and reports produced by staff as required.Savings: Business Unit 20% of team operating cost (6 staff) 1 FTE per year or $95000 Organisational Efficiency 30% service delivery increase in GIS Team
  14. 14. GIS Portal for Maintenance PlanningProblem: Property and asset identification for correcting and maintaining records in Maintenance Works System (MWS)Solution: EView to locate, identify dwellings, building complexes, legal parcel descriptors and valuation assessments.Benefit: Visually see the complex and its associated business information. Identify data discrepancies between Housing SA and Land Titling system. Resolve issues prior to data upload in the new maintenance system.Savings: Business Unit • Reduction of site visits by field staff. • Cost saving up to $50000 or 1 FTE annually. • 10% vehicle running cost. • Improved data entry and quality assurance within Mainframe systems.
  15. 15. Aboriginal Remote CommunitiesProblem: Ad-hoc data collection with no formal reporting tools and unknown number of assets and their locationsSolution: Mobile GIS application with workflow management tools for uniformed data collection and web GIS for reportingBenefit: Rapid data collection including media capture, GPS locations of assets and any other features that add value. Storage within supported corporate data repositories. Information publication through GIS web portal for analysis and BI reporting capabilities.Savings: Business Unit Coordinated information collection. Saving $120000 in field operations (ongoing) Organisational Income Evidence through B&LI to Commonwealth Gov. Grant of $320 million for new housing
  16. 16. Sharing Information & KnowledgeProblem: An application that could provide varying levels of community and health information to enable staff to make better service delivery decisions, easily and effectiveSolution: MapIQ pulls together information from various government web services and publishes the consolidated data to the userBenefit: Gateways to other government business data. Directly accessing Health SA - Human Services Finder, Australian Bureau of Statistic’s - QuickStats, Transport SA – public transport and DFC’s intranet & internet pages from the map.Savings: Business Unit • BLI has reduced ad-hoc mapping by 20% Organisational efficiency • Improved service over the counter • Faster response in Telephone Call Centre
  17. 17. Evidence Based Management FrameworkProblem: Audit of DFC, indicated that there was not enough evidence behind critical corporate decisions.Solution: Utilise GIS analytical tools to understand the community tapestry. Identify key sentinel indicator for “Disadvantage”, “Need” and “Risk”.Benefit: • DFC wide understanding of community requirements for improved service delivery. • Spatial view of service gaps in the community. • Transparent reporting system to all levels of government. • Consistent measures and benchmarking of service provision data. • Using a variety of complex dataset (local and enterprise wide) for scenario analysis. • Improved resource management and funding distribution to non-government sector
  18. 18. SUCCESS OF LOCATION INTELLIGENCE• Understand business drivers• Innovation through our knowledge• Listen to the client• Learn about their challenges• They own the process• Develop what they need• Rapid & agile deployment “Tell me and Ill forget. Show me and Ill remember. Involve me and Ill understand.”• Training and support
  19. 19. DEPARTMENT FORFAMILIES & COMMUNITIESBusiness and Location Intelligence GroupBusiness Technology | DFC Chief Information OfficeThankyou Team:Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu

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