The document discusses trauma-informed organizations and what it means to be trauma-informed. A trauma-informed organization follows SAMHSA's four Rs: realizes the widespread impact of trauma, recognizes signs and symptoms of trauma in clients and staff, responds by integrating trauma knowledge into policies and practices, and resists re-traumatization. Key aspects of trauma-informed organizations include providing a safe and confidential environment, offering peer support and professional development, promoting self-care, asking what happened rather than what is wrong with clients, and continually adapting to client needs. The document notes that trauma is common and can be caused by various experiences.