Transforming the Corporate RE Org into a Technology Driven, Agile Organization
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With CBRE's help, McKesson went through an organizational transformation, leveraging technology and data governance.
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Transforming the Corporate RE Org into a Technology Driven, Agile Organization
- 3. McKesson Real Estate Strategy McKesson’s Real Estate Strategy is to fundamentally lower MCK’s facility cost structure through a Total Cost of Ownership (TCO) approach. Construction CAP EX Facility Operations – OP EX Total Cost Of Ownership (TCO) Total Cost Of Ownership is the cost of an asset over its useful life. Approximately 80% of the cost is in operations according to IFMA (International Facilities Mgmt. Association) If MCK wants a lower facilities cost structure Then adopting a Total Cost of Ownership approach for savings initiatives will drive down Op Ex. $240 $260 $280 $300 $320 $340 2013 2014 2015 2016 Goal – Fundamentally Lower Cost Structure Lower Expense Trends – Reduce CAGR From Historical Rates * Illustrative not real data Acquire Drive real estate acquisition process across enterprise Build Deliver facilities using best practices in construction Operate Provide global standards, structure and process for facilities mgmt Innovate Develop products or processes that support our goals, enhance productivity 80%20% 4% 6% 2% 1% Reduce CAGR to Level Below Inflation $296M $317M $321M $326M
- 4. TCO HAS LED TO INITIATIVES THAT DRIVE GREATER VALUE MRE’s Identity has shifted from a manager of cost to an agent of change and enabler of the business Strategic Real Estate Plan Enterprise Facilities Management Sustainability Innovation 1 2 3 4 • Centralize / Outsource facility management • Standardize processes, KPI’s • Leverage Supply Chain GREATER CORPORATE VALUE EPS TOTAL COST OF OWNERSHIP STRATEGY • Alternative delivery • New technology platform • Standardize building components • New workplace management, mobility • Enterprise RE strategy (Hubs) • Rationalize footprint, efficiency • Enterprise energy mgt program • LEED drive down op ex & >value • Sustainability reporting dashboard
- 5. EMPLOYEE HEALTH | WELL & LEAD CERTIFICATIONS Unlock human potential through the building in 7 Categories
- 7. AWARDS & RECOGNITION Governor Abbott Attends Grand Opening Of New McKesson Corporation Facility Thursday, April 06, 2017 • Austin, Texas • Press Release McKesson's $157M Irving campus prescribes health for up to 2,500 workers Dallas Business Journal By Candace Carlisle April 12, 2017
- 8. “We find out too late when projects are off schedule” “Which data source do I pick to report on Executive Level Metrics” WHERE WE STARTED • Limited Transparency • Disparate Reports • Data Sources Unreliable • No System of Record • No Cohesive Workflow Management
- 9. DATA GOVERNANCE Analytics & Business Intelligence Predictive Analytics | Risk Mitigation | Scenario Modeling| | Capital Prioritization | Operational Analytics Analytics & Business Intelligence Predictive Analytics | Risk Mitigation | Scenario Modeling| | Capital Prioritization | Operational Analytics Integrated Reporting & Analytics Integrated Reporting & Analytics WHERE WE WILL LAND • Full Data Visibility • Integrated Reports • Quality Data • One Source of Truth • Integrated Workflow Portfolio Management & Lease Administration Portfolio Strategy Workplace & Occupancy Transaction Management Project Management & PMO Facilities Management & Accounting Portfolio Data BU Data Occupancy Data Market & Transaction Tracking Data Capital Project Data CMMS, Building System and Fin Data
- 11. Launch Plan Building PermitDeliver Define Operate NEW E2E PROCESS END TO END PROCESS REVIEW BETTER PLANS DRIVE BETTER OUTCOMES • Vendor management • Sustainability • Business Operations • Work orders • Preventative maintenance • Energy management • Maintain Plan of Record END TO END PROCESS REVIEW Better Plans drive better outcomes – Customer Focus Operate • Develop 3‐year plan • Develop FY plan • BU determine RE need • Comm. need to RE • Review options • Strategy governance • Review BU strategy • Produce demand forecast • Develop action plan • Develop viable options • Develop business case & request • Site tour • Select site • Approval governance • Tour sites & RFP • Site‐specific budget • Evaluation, selection • Lease negotiation • Execution approval • Execute lease • Develop program w/ RE • Review design • High‐level oversight • Finalize program • Review design with BU • Design complete • Construction complete • Move in • Vendor management • Sustainability • Move in support • Go live support Define Plan Launch Deliver CLIENT VIEW RE VIEW T E C H N O L O G Y
- 12. WHAT DID WE DO Data Governance BUSINESS • Enterprise wide consistency • Cost effectiveness • Reliable analytics and reporting DATA GOVERNANCE • Avoid data redundancies • Assure data consistency • Centralize data distribution • Create global hierarchies & attributes IT • Centralized, efficient data storage • Improved system integration • Minimal data conversions • Roles / Responsibilities • Policies • Procedures • Business Rules • Data Usage Awareness • Data Context Awareness • Workflow • Data Audits • Measures / Metrics • Reporting WHO, WHAT, WHEN, WHERE