presented on newMR webinar in Feb 2011 - this argues that content analytics needs to frame by theme (the train) before analysing individual carriages (keywords) - related to the cloud of knowing open source project - this brings together discourse analysis and online data
The document summarizes strategies for organizations to effectively engage with social media and create social change. It discusses revolutionaries who have successfully used social media to connect with customers and transform organizations. The document also provides a four-step approach for creating a social media strategy involving assessing customer social activities, setting objectives, developing a strategic plan, and choosing appropriate technologies. It emphasizes starting small, thinking big, making social media everyone's responsibility, and being patient, as cultural change takes time.
Starting with my first experience of direct marketing managing my own band (of brothers!) and explaining why direct marketing may be expensive but almost always makes you money with reference to award winning DM campaigns from round the world. Given at the inaugural Romania in Direct event - called My kingdom for a horse - that explains the predominance of horse imagery!
This document provides 6 points for creating new media content:
1. Assume that nobody cares about your content and focus on social relevance.
2. Distribution methods are an integral part of the content. Use guerrilla and creative distribution tactics.
3. Use different platforms as part of telling your story in a creative way.
4. Dynamically create more content based on user reactions.
5. Engage users naturally by encouraging them to like, share, and create related to the content.
6. Be persistent while focusing your efforts on a few maintainable platforms. Always tell a good story.
This document discusses human-computer interaction and visualization techniques for teaching and learning (TEL). It introduces concepts like using visualizations to find relevant learning materials, understand learning materials, provoke collaboration between learners, and provoke awareness and self-reflection. It also discusses the visualization pipeline, which involves formulating questions about a dataset, gathering the data, applying visual mappings to encode the data visually using techniques like size, color, and Gestalt principles of proximity, symmetry, similarity, and common fate. The goal is to leverage human perceptual abilities and use interactive visualizations to amplify cognition.
The document summarizes a workshop for teaching writing standards to high school students. It outlines the objectives of examining rigorous writing lessons and techniques, such as developing persuasive essays using the writing process. It also discusses mini-lessons on sentence structure and finding mentor texts to teach targeted skills. Teachers are encouraged to make writing fun for students by exploring different forms of composition.
Active Learning_Bí quyết luyện thi viết IELTSBé Nhẫn
The document provides guidance for writing Task 2 essays for the IELTS exam. It recommends focusing on understanding the topic, planning the essay structure, using cohesive linking phrases, and varying sentence structures to tie ideas together coherently in 3 sentences or less.
How To Write A Synthesis Essay - Illustrated Tutorial - How To Write An ...Tracy Hill
Here is a 193-word creative writing piece set in an abandoned Walmart on a cold November night:
The howling wind whipped around the empty parking lot of the long-abandoned Walmart. Tall weeds and grass had overtaken the cracked asphalt in the years since the store had closed. A lone figure pulled their coat tighter and hurried across the lot, flashlight beam bouncing ahead of them.
As they approached the dark entrance, shadows seemed to shift and move within the store's depths. Shattered glass crunched underfoot as they stepped through the broken automatic doors. Darkness enveloped them, the flashlight barely piercing more than a few feet ahead. Dust swirled in the beams, illuminated motes dancing
This slide show takes the user on a quest to create better presentations. It is inspired by the era of classic rpgs and 8-bit gaming. All art work was designed (yes, even the pixel art) and arranged in Keynote 09.
The document summarizes strategies for organizations to effectively engage with social media and create social change. It discusses revolutionaries who have successfully used social media to connect with customers and transform organizations. The document also provides a four-step approach for creating a social media strategy involving assessing customer social activities, setting objectives, developing a strategic plan, and choosing appropriate technologies. It emphasizes starting small, thinking big, making social media everyone's responsibility, and being patient, as cultural change takes time.
Starting with my first experience of direct marketing managing my own band (of brothers!) and explaining why direct marketing may be expensive but almost always makes you money with reference to award winning DM campaigns from round the world. Given at the inaugural Romania in Direct event - called My kingdom for a horse - that explains the predominance of horse imagery!
This document provides 6 points for creating new media content:
1. Assume that nobody cares about your content and focus on social relevance.
2. Distribution methods are an integral part of the content. Use guerrilla and creative distribution tactics.
3. Use different platforms as part of telling your story in a creative way.
4. Dynamically create more content based on user reactions.
5. Engage users naturally by encouraging them to like, share, and create related to the content.
6. Be persistent while focusing your efforts on a few maintainable platforms. Always tell a good story.
This document discusses human-computer interaction and visualization techniques for teaching and learning (TEL). It introduces concepts like using visualizations to find relevant learning materials, understand learning materials, provoke collaboration between learners, and provoke awareness and self-reflection. It also discusses the visualization pipeline, which involves formulating questions about a dataset, gathering the data, applying visual mappings to encode the data visually using techniques like size, color, and Gestalt principles of proximity, symmetry, similarity, and common fate. The goal is to leverage human perceptual abilities and use interactive visualizations to amplify cognition.
The document summarizes a workshop for teaching writing standards to high school students. It outlines the objectives of examining rigorous writing lessons and techniques, such as developing persuasive essays using the writing process. It also discusses mini-lessons on sentence structure and finding mentor texts to teach targeted skills. Teachers are encouraged to make writing fun for students by exploring different forms of composition.
Active Learning_Bí quyết luyện thi viết IELTSBé Nhẫn
The document provides guidance for writing Task 2 essays for the IELTS exam. It recommends focusing on understanding the topic, planning the essay structure, using cohesive linking phrases, and varying sentence structures to tie ideas together coherently in 3 sentences or less.
How To Write A Synthesis Essay - Illustrated Tutorial - How To Write An ...Tracy Hill
Here is a 193-word creative writing piece set in an abandoned Walmart on a cold November night:
The howling wind whipped around the empty parking lot of the long-abandoned Walmart. Tall weeds and grass had overtaken the cracked asphalt in the years since the store had closed. A lone figure pulled their coat tighter and hurried across the lot, flashlight beam bouncing ahead of them.
As they approached the dark entrance, shadows seemed to shift and move within the store's depths. Shattered glass crunched underfoot as they stepped through the broken automatic doors. Darkness enveloped them, the flashlight barely piercing more than a few feet ahead. Dust swirled in the beams, illuminated motes dancing
This slide show takes the user on a quest to create better presentations. It is inspired by the era of classic rpgs and 8-bit gaming. All art work was designed (yes, even the pixel art) and arranged in Keynote 09.
This lesson plan aims to reinforce students' understanding of figurative language devices like simile, metaphor, and personification over 58 minutes, including defining the terms, identifying examples in poems, having students write their own examples, and playing a review game to assess learning. The lesson addresses standards around understanding texts, fiction, and poetry by analyzing structures and elements.
Website development in the age of socialTom Voirol
Presentation given by Brooke Carson-Ewart, Web Manager Australian Museum and Tom Voirol, Principal Consultant Reading Room Australia at the Public Sector Marketing conference in Canberra on 28 July 2010.
Gail Smith presents educational metaphors commonly used to describe technology and e-learning. Metaphors help explain difficult concepts through familiar language and are used in everyday life. Common computer and internet metaphors include "cookies", "surf the web", "firewall", and describing computers as "filing cabinets". The presentation explores how the web can be understood through the metaphor of a city. Understanding digital metaphors can help educators interpret digital culture and help learners engage with technology.
The availability of ready to hand video technologies for recording, editing, and publishing 'everyday ephemera' has seen an explosion of content online, from the low brow populism of YouTube through to the sophisticated observational post produced work of Robert Croma. These technologies of recording, editing, and distribution provide documentary practice with an everyday, quotidian apparatus for the creation of informal, reflective, observational and autoethnographic work. This paper will examine the use of ready to hand video technologies in concert with the use of the Korsakow interactive video authoring software, to create small scale, 'ready to hand' or 'dirty media' documentaries. This provides a model to investigate and develop alternative modes of making nonfiction video online material that falls outside of the economy of spectacle that dominates YouTube or the 'personal broadcasting channels’ of Vimeo . The problem investigated is how to contextualise and author in these systems so that work created is outside of the unstructured banality of aggregative platforms and the serialised limitations of the blog. Emerging software models such as Korsakow require a creative practice of making that involves the critical curation of video ephemera into complex, emerging and multilinear constellations and clouds of associated material that let these works lie between the personal documentary, essay film, home movies and broader poetic traditions. More significantly the use of systems such as Korsakow allows for an autoethnographic methodology of personal, informal and everyday observation to produce a ‘soup’ of material that is then structured through the elucidation of emerging or unveiled patterns of relation amongst shots and sequences. These patterns create affective and poetic “lines of flight” for both maker and user and their value lies in the possibility of poesis amongst otherwise unremarkable moments.
The document discusses conceptual metaphors and how they shape our understanding of abstract concepts. It provides examples of common metaphors like TIME IS A RESOURCE and ACCEPTING AN IDEA IS BUYING GOODS. It explains how metaphors are understood via frames that define roles, relations and scenarios. Conceptual metaphors allow us to reason about abstract target domains like time, emotions and ideas using more concrete source domains like resources, journeys and commerce.
Critique, don't Complain - Talk by Andrew HarderAndrew Harder
As HCI researchers, we are taught and encouraged to find fault with solutions in exhaustive, scientific detail. This approach is essential
in our origin field of industrial human factors, but in a creative
environment producing a long list of problems is rarely useful or inspiring. In this talk, Andrew addresses some of the problems he's seen in presenting the results of UX research, and draws on the art school method of critique to illustrate some alternative ways for researchers to engage with designers to help explore what could be
next.
Jane Remington-Gurney discusses using iPads as augmentative and alternative communication (AAC) devices. She views iPads as tools rather than dedicated communication devices. She outlines several ways iPads can be used, including as a teaching tool, for self-expression, social networking, developing access skills, and improving cognitive skills like attention and memory. While iPads have advantages, she still sees dedicated speech generating devices as important for some users to have their own voice. Accessibility, durability, and cost are also considerations when comparing iPads to other AAC options.
The document provides an evaluation of a media coursework project involving the creation of a short film titled "Collision" about social class divisions. It discusses how the film used conventions of real short films such as having a 5 minute runtime, minimal characters and dialogue, and being shot on location with a low budget. Feedback was received from the target 12-18 year old audience, which praised the relatable storyline but noted room for improvement in technical quality. Lessons were learned about effectively researching genres and incorporating feedback to strengthen works.
This document provides an overview and analysis of clichés in business communication. It begins by defining a cliché as an overused expression that has lost its original meaning or effect. It then discusses the origins and hidden meanings of the term "cliché" and identifies different types of clichés. The document analyzes what is wrong with using clichés and provides tips for handling or avoiding clichés, such as thinking about the basic meaning and deciding if the expression is needed. It also lists examples of common business clichés that are best avoided. The overall purpose is to raise awareness of clichés and provide guidance on using more original language in professional settings.
A response to the christian britain debateJohn Griffiths
Britain is not actually a Christian country, and attaching the label of "Christian" to policies, people, and the country does not make them truly Christian. To understand what it means to be Christian, one should look to those who follow the life and teachings of Jesus Christ in their words and actions, not whether they use the label itself.
Cloud of Knowing MRS 2010 conference slides - the award winning paperJohn Griffiths
The actual presentation I gave at the Market Research Society conference 2010. There is an earlier preview uploaded here on slideshare from I think the Cloud 2 meetup when I did a dummy run in front of the group. The presentation was shortlisted for best presentation and won best new thinking the last time the award was given funnily enough
Cloud1: the set up for the Cloud of Knowing project in 2009John Griffiths
the first deck in the Cloud series for a meeting called Cloud1. This presentation lays down the principles for the open source Cloud of Knowing project. Chris Arning presented a deck about the semantic web. There were 4 of us who went! It was an inauspicious start for a group which drew in some seriously bright people and got asked some fundamental questions. There was no budget, no confidentiality clause. Any presentation made was put on a webjam so anyone could see it. That's how the project began.
my pecha kucha at the inaugural Research Liberation Front meeting on Brighton seafront in 2007. 20 slides 20 seconds per slide. And the slides advance by themselves. RLF was set up to challenge the status quo in research. We caused a stir when we called ourselves a fringe event at the national Market Research Society event. Noses were put out of join but within 3 years we were credited with changing the content of the conference for good. This presentation is about how research throws away respondents being environmentally irresponsible. And suggests alternatives. The evening was a blast!
How to start your own incredibleurope cell for kickstarting creative and soci...John Griffiths
a workshop run at IncrediblEurope 2011 an annual gathering of business angels. entrepreneurs and creative people to kick start creative startups in Europe to keep competitve with the US and Asia. The workshop was designed to evaluate/measure what had worked at the conference and to equip and enable delegates to start their own seed groups when they got home.. So its also useful (I hope) for explaining simply how social entrepreneurship works
1) The document discusses using online data to understand behaviors and context, which it argues provides richer insights than just content alone.
2) It emphasizes the importance of considering factors like who created or curated the content, how many people paid attention to it, and differences between active online participants versus casual viewers or bystanders.
3) As an example, it outlines how tracking behaviors, geographical and social contexts around mothers' use of camcorders with young children could provide insights beyond just the content itself.
Through the looking glass - using client organisations to amplify research le...John Griffiths
presented to AMSRS 2012 conference in Sydney Sept 2011 - using the Alice in Wonderland theme - role of researchers in facilitating the market 'conversation' between marketers and customers, (or in getting out of the way!)
Co creation and client participation John Griffiths newMRJohn Griffiths
The document discusses co-creation and how to involve clients in the process. It notes that clients often have a different default mindset than other participants and outlines several approaches to help level the playing field, including paying clients for their participation, thorough preparation, and creating an enjoyable experience. However, it acknowledges that some clients may still not be willing to participate as equals, in which case they should be made observers rather than calling it co-creation.
London in Prague: John Griffiths Planning toolsJohn Griffiths
London in Prague event at which John Griffiths presented a technique for creating insights without doign research first, a tool for crowdsourcing the interent to learn about new markets. With several other communications planning tools
What's the point of creativity in Direct MarketingJohn Griffiths
The application of behavioural economics and herd theory to direct marketing with examples. Given to the Marketing in Direct Conference in Bucharest Sept 8th 2010
How content analytics can be brought into research. The presentation was given as a webinar for the IE Business school where John Griffiths is a visiting professor.It features examples of the use of Purefold transmedia as a research methodology and the use of demographic replicator research bots. Part of the Cloud of Knowing project
John Griffiths shares 10 lessons he has learned from his experience in various fields related to marketing and communications. Some key points include: 1) As a researcher, understand whether you are a hunter or cultivator when gathering information. 2) Human beings unconsciously reveal their true thoughts and feelings. 3) Measure the customer experience, not just execution of ideas. 4) Unusual outliers online are more important to target than average users.
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Similar to Trainspotting - content analytics and online research
This lesson plan aims to reinforce students' understanding of figurative language devices like simile, metaphor, and personification over 58 minutes, including defining the terms, identifying examples in poems, having students write their own examples, and playing a review game to assess learning. The lesson addresses standards around understanding texts, fiction, and poetry by analyzing structures and elements.
Website development in the age of socialTom Voirol
Presentation given by Brooke Carson-Ewart, Web Manager Australian Museum and Tom Voirol, Principal Consultant Reading Room Australia at the Public Sector Marketing conference in Canberra on 28 July 2010.
Gail Smith presents educational metaphors commonly used to describe technology and e-learning. Metaphors help explain difficult concepts through familiar language and are used in everyday life. Common computer and internet metaphors include "cookies", "surf the web", "firewall", and describing computers as "filing cabinets". The presentation explores how the web can be understood through the metaphor of a city. Understanding digital metaphors can help educators interpret digital culture and help learners engage with technology.
The availability of ready to hand video technologies for recording, editing, and publishing 'everyday ephemera' has seen an explosion of content online, from the low brow populism of YouTube through to the sophisticated observational post produced work of Robert Croma. These technologies of recording, editing, and distribution provide documentary practice with an everyday, quotidian apparatus for the creation of informal, reflective, observational and autoethnographic work. This paper will examine the use of ready to hand video technologies in concert with the use of the Korsakow interactive video authoring software, to create small scale, 'ready to hand' or 'dirty media' documentaries. This provides a model to investigate and develop alternative modes of making nonfiction video online material that falls outside of the economy of spectacle that dominates YouTube or the 'personal broadcasting channels’ of Vimeo . The problem investigated is how to contextualise and author in these systems so that work created is outside of the unstructured banality of aggregative platforms and the serialised limitations of the blog. Emerging software models such as Korsakow require a creative practice of making that involves the critical curation of video ephemera into complex, emerging and multilinear constellations and clouds of associated material that let these works lie between the personal documentary, essay film, home movies and broader poetic traditions. More significantly the use of systems such as Korsakow allows for an autoethnographic methodology of personal, informal and everyday observation to produce a ‘soup’ of material that is then structured through the elucidation of emerging or unveiled patterns of relation amongst shots and sequences. These patterns create affective and poetic “lines of flight” for both maker and user and their value lies in the possibility of poesis amongst otherwise unremarkable moments.
The document discusses conceptual metaphors and how they shape our understanding of abstract concepts. It provides examples of common metaphors like TIME IS A RESOURCE and ACCEPTING AN IDEA IS BUYING GOODS. It explains how metaphors are understood via frames that define roles, relations and scenarios. Conceptual metaphors allow us to reason about abstract target domains like time, emotions and ideas using more concrete source domains like resources, journeys and commerce.
Critique, don't Complain - Talk by Andrew HarderAndrew Harder
As HCI researchers, we are taught and encouraged to find fault with solutions in exhaustive, scientific detail. This approach is essential
in our origin field of industrial human factors, but in a creative
environment producing a long list of problems is rarely useful or inspiring. In this talk, Andrew addresses some of the problems he's seen in presenting the results of UX research, and draws on the art school method of critique to illustrate some alternative ways for researchers to engage with designers to help explore what could be
next.
Jane Remington-Gurney discusses using iPads as augmentative and alternative communication (AAC) devices. She views iPads as tools rather than dedicated communication devices. She outlines several ways iPads can be used, including as a teaching tool, for self-expression, social networking, developing access skills, and improving cognitive skills like attention and memory. While iPads have advantages, she still sees dedicated speech generating devices as important for some users to have their own voice. Accessibility, durability, and cost are also considerations when comparing iPads to other AAC options.
The document provides an evaluation of a media coursework project involving the creation of a short film titled "Collision" about social class divisions. It discusses how the film used conventions of real short films such as having a 5 minute runtime, minimal characters and dialogue, and being shot on location with a low budget. Feedback was received from the target 12-18 year old audience, which praised the relatable storyline but noted room for improvement in technical quality. Lessons were learned about effectively researching genres and incorporating feedback to strengthen works.
This document provides an overview and analysis of clichés in business communication. It begins by defining a cliché as an overused expression that has lost its original meaning or effect. It then discusses the origins and hidden meanings of the term "cliché" and identifies different types of clichés. The document analyzes what is wrong with using clichés and provides tips for handling or avoiding clichés, such as thinking about the basic meaning and deciding if the expression is needed. It also lists examples of common business clichés that are best avoided. The overall purpose is to raise awareness of clichés and provide guidance on using more original language in professional settings.
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Britain is not actually a Christian country, and attaching the label of "Christian" to policies, people, and the country does not make them truly Christian. To understand what it means to be Christian, one should look to those who follow the life and teachings of Jesus Christ in their words and actions, not whether they use the label itself.
Cloud of Knowing MRS 2010 conference slides - the award winning paperJohn Griffiths
The actual presentation I gave at the Market Research Society conference 2010. There is an earlier preview uploaded here on slideshare from I think the Cloud 2 meetup when I did a dummy run in front of the group. The presentation was shortlisted for best presentation and won best new thinking the last time the award was given funnily enough
Cloud1: the set up for the Cloud of Knowing project in 2009John Griffiths
the first deck in the Cloud series for a meeting called Cloud1. This presentation lays down the principles for the open source Cloud of Knowing project. Chris Arning presented a deck about the semantic web. There were 4 of us who went! It was an inauspicious start for a group which drew in some seriously bright people and got asked some fundamental questions. There was no budget, no confidentiality clause. Any presentation made was put on a webjam so anyone could see it. That's how the project began.
my pecha kucha at the inaugural Research Liberation Front meeting on Brighton seafront in 2007. 20 slides 20 seconds per slide. And the slides advance by themselves. RLF was set up to challenge the status quo in research. We caused a stir when we called ourselves a fringe event at the national Market Research Society event. Noses were put out of join but within 3 years we were credited with changing the content of the conference for good. This presentation is about how research throws away respondents being environmentally irresponsible. And suggests alternatives. The evening was a blast!
How to start your own incredibleurope cell for kickstarting creative and soci...John Griffiths
a workshop run at IncrediblEurope 2011 an annual gathering of business angels. entrepreneurs and creative people to kick start creative startups in Europe to keep competitve with the US and Asia. The workshop was designed to evaluate/measure what had worked at the conference and to equip and enable delegates to start their own seed groups when they got home.. So its also useful (I hope) for explaining simply how social entrepreneurship works
1) The document discusses using online data to understand behaviors and context, which it argues provides richer insights than just content alone.
2) It emphasizes the importance of considering factors like who created or curated the content, how many people paid attention to it, and differences between active online participants versus casual viewers or bystanders.
3) As an example, it outlines how tracking behaviors, geographical and social contexts around mothers' use of camcorders with young children could provide insights beyond just the content itself.
Through the looking glass - using client organisations to amplify research le...John Griffiths
presented to AMSRS 2012 conference in Sydney Sept 2011 - using the Alice in Wonderland theme - role of researchers in facilitating the market 'conversation' between marketers and customers, (or in getting out of the way!)
Co creation and client participation John Griffiths newMRJohn Griffiths
The document discusses co-creation and how to involve clients in the process. It notes that clients often have a different default mindset than other participants and outlines several approaches to help level the playing field, including paying clients for their participation, thorough preparation, and creating an enjoyable experience. However, it acknowledges that some clients may still not be willing to participate as equals, in which case they should be made observers rather than calling it co-creation.
London in Prague: John Griffiths Planning toolsJohn Griffiths
London in Prague event at which John Griffiths presented a technique for creating insights without doign research first, a tool for crowdsourcing the interent to learn about new markets. With several other communications planning tools
What's the point of creativity in Direct MarketingJohn Griffiths
The application of behavioural economics and herd theory to direct marketing with examples. Given to the Marketing in Direct Conference in Bucharest Sept 8th 2010
How content analytics can be brought into research. The presentation was given as a webinar for the IE Business school where John Griffiths is a visiting professor.It features examples of the use of Purefold transmedia as a research methodology and the use of demographic replicator research bots. Part of the Cloud of Knowing project
John Griffiths shares 10 lessons he has learned from his experience in various fields related to marketing and communications. Some key points include: 1) As a researcher, understand whether you are a hunter or cultivator when gathering information. 2) Human beings unconsciously reveal their true thoughts and feelings. 3) Measure the customer experience, not just execution of ideas. 4) Unusual outliers online are more important to target than average users.
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Trainspotting - content analytics and online research
1. Stop looking at carriages start looking at trains
John Griffiths
March 8th 2011
Planning Above and Beyond
2. Cloud of Knowing
Remit to consider how Open source project
online content can be
incorporated robustly
into market research
Face to face meetings
Next one due in April
Sharing papers
http://www.webjam.com/cloud_of_knowing
3. The tool nearest to hand is NOT
necessarily the best one.. Just the closest
Stochastic (counting) tools are easy to write
It doesn’t mean they tell you very much
4. Totem talk from Rosie Campbell
Start with shared meanings
Cultural discourses
Family stories
Telltale words used
Only look at the component
words when you understand
the shared context
Several totems in each
market – demarcate each one
THEN identify component words
Source: Inside language - how to spot totem poles
Rosie Campbell MRS conference 2010
6. The meanings come from above
not below
Obese = lazy and complacent
Uses ‘obesity’ to repel her from it
Who I am – tied into my weight
Can’t bring herself to use the ‘obesity’ word
‘people’
vs
us
8. Attaching brands to trains..
Can be artificial – imposed
Better to discover which train the brand fits
with
And find the right time to make the brand
connection – in the right part of the train
Fill the train – don’t try to own it
9. Tying this down..
Using qualitative analysis or reanalysis of
existing studies to identify different trains,
the mix of carriages – analysis by hand
THEN use analytic engines to track the train
– analysis using automated processes
11. The curator curve
Posts regularly on a topic
Often refers to own postings
NB not the same Posts one off comments
as authority or No evidence of deeper interest
influence
12. The audience curve
Online hit – viewed by thousands
or hundreds of thousands
Rarely if ever read by
anyone!!
13. The context curve
Actively involved/immersed in
context
Reflective but away from context
Detached from context
14. Insomnia: which gives the best picture?
Detailed diary content
by insomnia sufferers
Regularly accessed and
rated content
When and where the
content was created
eg video and
photo content
15. Work TOP down – sort the trains before the
carriages
Sample – grade the data rather than increase
the size of the dataset – to bring clarity –
reduce noise increase signal
Don’t use a tool just because its there or
because its free..
Today I want to talk about top down- abandoning all the bottom up tools and starting from what we all share – culture, language and metaphor. I’m going to refer to the trains metaphor a lot because I think there’s far too much nonsense about starting with the carriages and working up. Counting keywords is what it usually comes down to.
This thinking has been shaped by the cloud of knowing open source project which has been going since Sept 2009. We meet every couple of months to hear presentations and post the presentations on the Cloud of Knowing site which you’re welcome to have a look at. At previous meets we have considered online data as contextual or behavioural data rather than a rather basic form of research content, online data as evidence of herd thinking, using crowds to analyse/amplify online data, applying fluid dynamic thinking to web pages,. We’ve had a semiotician talking about the semantic web. Oh yes and two members of the Cloud of Knowing group briefed us on research robots in November 2009 long before it was on the industry radar. So it has proved to be a fertile place to share ideas about how to make content analytics fit for purpose.
If the only tool you have is a hammer then every problem looks like a nail. The tool that is nearest to hand isn't necessarily the best one. Research methodologies need to be platform independent. It simply isn’t acceptable to use stochastic (that’s counting) tools because lots of them have been built for Twitter. We wouldn’t accept crude counting in any other field of research To this is added utter ignorance of sampling a million sites. Its not better than half a million. If you increase the size of the sample you increase the level of noise even faster if you don’t set very tight controls. Last week boing boing published an anlysis by keyword of the libyan situation as tripoli and gaddafi went up and gaddafi rose and venezuala went down. Violence went up. Clicking on the violent graph I found myself awash in tweets about domestic violence nothing to do with Libya – but presented as if it was.
Rosie Campbell totems paper at last year’s MRS conference argues for starting with the grand themes and belief systems which people’s conversations flow out of. In a given market there are a limited number of discourses per market. Which Rosie describes as totems – round which the conversation circulates. Each discourse will use a different deep cultural metaphor. To discuss a topic comprehensibly this totem needs to be understood and shared by speakers and listeners alike. Note that metaphors will make use of different words some shared across metaphors. Which means that same words will have different connotations This is why word counts are so misleading. Aggregating words independently of their cultural roots cuts across meaning and context Decode the metaphors first then identify keywords and plug them in in relation to that meaning.
To return to the train metaphor: Different trains have similar carriages but put them in different places depending on destination type of journey. You don't understand the train by identifying counting carriages. First look at the train.
Its high time I gave you an example – in an online study about the experience of obesity – very quickly in a bulletin board discussion different metaphors emerged – one used a scale of weights which rose and fell almost independently of what that person tried to do. Alongside this was a transformation narrative which involved confronting obesity and using self disgust and divine help to create the momentum to escape to somewhere new. Each narrative used different words and described different relationships especially between outsider (without a weight problem) and and insiders who usually struggled alone.
The brand problem. Brand managers want to demonstrate the centrality and utility of their brands when neither may be true.
Brands will fare better when they understand which discourses and metaphors their brands should be facilitating. And work to shape and amplify these. It maybe better for the brand not to force it's way in with a carriage sponsorship programme. facilitating a particular metaphor more important than slapping your name on a carriage as a major unwelcome sponsor. It's not about owning the train but joining the right one and helping to fill it.
To summarise where we’ve got to: Using qualitative analysis or reanalysis of existing studies by hand to identify the trains, the constituent carriages ONLY then set analytics engines to track by train NOT by carriage using automated processes
Pick which station platforms you’re standing on and when to spot trains. No analytics engine tracks all the carriages. This is why sampling is critical. You need to pick your trains. I propose grading data samples by their place on 3 curves. Not just use any and all data that turns up Need to establish which class of data is most helpful to identify the different trains Clay Shirkey in Here comes everybody introduces the power curve – very different from the population distribution curve. Some authors are much more prolific than others. Some content is much more visible than others. We cannot treat all data as the same because there is so much of it.
Curators curve: how often the author has posted on the same topic. Frequent authors develop their own connotations, refer to their own previous postings cf one time mentions. Where on the curve does the data concentrate?
Audience curve. how many have read this piece of data? A problem with MROCs is the over dependence on the postings of a minority. Does a much read or dense scarcely read posting tell us more about what sort of train we have?
Third curve the context curve. Any clues about whether the data is produced close to context. Geo tagging context cues close to usage/ experience or reflective, reporting or even detached from direct experience. We may not need to sample everything but a limited dataset from different parts of the 3 curves
Take insomnia as an example of how the most useful data may bunch at different places on different curves. We don’t have to collect all of it.
To summarise start with trains before worrying about carriages TOP DOWN Secondly sampling Grade the data don't rely on size of dataset to bring clarity. noise increases faster than signal Lastly don't use a tool because you have it or worse it's free. I didn't even mention sentiment analysis. I shouldn't have to !