The document outlines Daraz's training and development policy, emphasizing its commitment to employee growth through programs that enhance leadership, technical skills, and customer service. It highlights various training methods and the focus on creating a culture of continuous learning, including tailored programs for individual needs. Additionally, it addresses the empowerment of female employees and structured career progression pathways.

1. Training and Devolopent policy
&
Trainging and development activity
presented by Tazim liaqat and Asawera maham

2. Introduction
• Overview of Training and Development at
Daraz
• Daraz's commitment to employee growth
• Aimed at enhancing skills, performance, and
career progression
• Focus on leadership, technical expertise, and
learning culture

3. Objectives of Training and
Development
• Why Training and Development Matter
• Empower employees to contribute to
company success
• Equip individuals with skills to meet job
requirements and career goals
• Foster a culture of continuous learning and
innovation

4. Key Areas of Training and
Development
• Core Focus Areas for Employee Growth
• Leadership Development
• Technical Skills Development
• Sales & Marketing Training
• Customer Service Excellence
• Compliance & Ethical Conduct

5. Leadership Development
• Programs to Cultivate Future Leaders
• Focus on strategic thinking, decision-making,
and team management
• Programs for employees at different
leadership levels
• Prepares employees for handling complex
business challenges
• Example programs: Daraz Future Leaders
Programme (DFLP)

6. Technical Skills Development
• Empowering Employees with Technical Expertise
• Web Development: Front-end, back-end
development, and coding skills
• Data Analysis: Using data to inform business
decisions
• System Administration: IT infrastructure,
network management
• Ongoing learning to stay updated with evolving
technologies

7. Sales & Marketing Training
• Enhancing Sales & Marketing Skills
• Strengthening product knowledge and market
strategies
• Focus on improving sales techniques,
customer engagement, and closing deals
• Marketing training for creating and executing
campaigns

8. Customer Service Excellence
• Training for Outstanding Customer Support
• Effective communication and problem-solving
skills
• Handling customer queries with empathy and
efficiency
• Emphasis on customer satisfaction and loyalty-
building techniques
• Tools for conflict resolution and managing
challenging situations

9. Compliance and Ethical Conduct
Training
• Ensuring Legal and Ethical Standards
• Training on data privacy, ethical conduct, and
company policies
• Compliance with regulatory requirements
• Ensuring integrity and ethical decision-making
in the workplace

10. Training Delivery Methods
• Varied Approaches to Learning
• Online Learning Platforms: Access to e-learning
modules, webinars, and resources
• In-person Workshops: Interactive, hands-on learning
with facilitators
• Mentorship and Coaching: Guidance from experienced
employees for personal growth
• Internal Conferences/Workshops: Knowledge sharing
across departments
• On-the-job Training: Practical experience gained while
working

11. Tailored Training Programs
• Customized Training to Meet Individual Needs
• Performance-Based Training: Tailored to
specific performance goals
• Regular feedback mechanisms for
improvement
• Personal development plans to track progress

12. Fostering a Learning Culture
• Creating a Culture of Continuous Learning
• Encouraging employees to pursue self-
directed learning
• Access to a variety of learning platforms and
resources
• Opportunities for knowledge-sharing and
cross-functional collaboration

13. dWomen: Empowering Female
Employees
• Gender-Inclusive Training Programs
• Focus on empowering women within the
organization
• Leadership, career development, and skill-
building opportunities
• Promoting diversity and gender equality in the
workplace

14. Career Progression and Growth
• Clear Pathways for Employee Advancement
• Structured career paths for growth and
promotion
• Training aligned with individual career goals
• Programs that foster leadership, technical
skills, and business acumen

15. Conclusion
• Summary of Training and Development at
Daraz
• Comprehensive, well-rounded training
programs for skill enhancement
• Focus on leadership, performance, and career
progression
• A learning culture that drives innovation and
excellence

16. Q & A