This document outlines a training program on conflict resolution that takes place over 2 days. The program covers topics such as the concept of conflict, conflict resolution strategies, mediation skills, and practical exercises. Participants will learn about identifying sources of conflict, communication techniques for resolving disputes, and the mediation process. They will also engage in role-playing activities and skills practice to develop their abilities in conflict management and negotiation. The overall goal is to provide participants with knowledge and tools for peacefully addressing conflicts in their communities.

1. Georgia
Training Program on Civic Education
(Planning and Resources)
“Youth Civic Education and Community Participation Project”
Tbilisi, 2011

2. Module: Human Rights
Day 1
Program Content:
1. Concept of Human Rights
2. Human Rights in different countries of the world
3. How to exercise our rights?
4. UN and Human Rights (History of UN foundation);
5. Adoption of UDHR as a historical fact
6. Evolution of Human Rights/Generations;
7. Legal protection of Human Rights
8. Provision of protection of human rights
9. Human Rights Committee
10. Office of the High Commissioner for Humann Rights and High Commissioner
for Human Rights;
11. What do we know about declaration?
12. Rights and Responsibilities;
13. European Convention for the Protection of Human Rights and the Council of
Europe;
14. Human Rights in Georgia – Situation Analysis; Convention on the Rights of the
Child;
15. Human Rights education with youth participation;
16. Women Rights and Gender Stereotypes.
Subject Time Activity Description of Activity Resources
Introduction 15 Presentation of Trainer reviews the training Review of training
trainer course and acquaints participants program and agenda
with the training aims and
assessment in general. Participants
introduce themselves (place of
Presentation of work, position) and present own
10 Participants expectations for the given course.
”Tree of Expectations”
What are Human 20 Lecture
Rights and why do
we need to know
about them?
Human Rights in 15 Brief Lecture
different countries
of the world
UN and Human 20 Lecture
Rights (History of
UN Foundation)
2

3. Subject Time Activity Description of Activity Resources
Adoption of UDHR 15 Brief Lecture
as a historical fact
Universal Declaration 30 Team exercise Participants will be divided into
of Human Rights groups and after trainer’s
instruction the groups will discuss
and define the declaration.
Evolution of 20 Lecture III generation of Human Rights
Human will be discussed.
Rights/Generations;
Why do we need 20 Discussion
Human Rights?
Summarizing, 10 Summarizing Participants will be handed out the Assessment sheets
evaluating and assessment sheets and they will
closing of training assess the work of training,
positive and negative aspects,
organization, information value
etc.
3

4. Module: Human Rights (Continued)
Day 2
Subject Time Activity Description of Activity Resources
Presenting agenda of the day 5 Agenda Familiarization with the topics of Markers, Flip
special attention Charts
Brainstorming 5 1 Participants name the most
important topics and issues on 1st
Day materials.
4

5. Subject Time Activity Description of Activity Resources
Adoption of the Universal 15 Lecture Trainer acquaints the participants Presentation
Declaration of Human Rights with the Universal Declaration of
(UDHR) as a historical fact Human Rights (International
Covenant on Economic, Social and
Cultural Rights, and the
International Covenant on Civil and
Political Rights, 2 optional reports.
Group Work - participants will be
divided into groups and work on
explanation of articles of Universal
10 Group work and Declaration of Human Rights and
presentation make definitions. The group wok is
incorporated during the session.
It develops non-verbal
communication and acting skills.
Professions Energizer
15
Legal Protection of Human 25 Participants are given
Rights opportunity to discuss legal
issues of human rights
protection and lead
discussion on the
mentioned issues.
Convention on the Rights of 35 Lecture Trainer acquaints participants with
the Child the issues of Convention on the
Rights of the Child. The mentioned
lecture is interactive and
participants are actively involved.
5

6. Subject Time Activity Description of Activity Resources
How to protect our rights? 20 Group Work Participants are divided into groups
and are asked to discuss main
articles of Convention on
Children’s Rights and the articles of
special interest for them and make a
presentation of their work.
Presentation
Human Rights Education with 20 Discussion Participants are involved in the
youth participation discussion and discuss how to
protect Human Rights and what
should be done in the future.
European Convention for the 20 European Convention on Human
Protection of Human Rights Rights will be discussed.
and Council of Europe
Participants will be handed out the
assessment sheets and they will Assessment
assess the training work, positive Sheets
Summarizing, evaluating and 10 and negative sides, organization,
closing of training information value of materials etc.
6

7. Module: Debate
Day 1
Program Content:
1. Concept of debate;
2. Main Principle of debate;
3. Right argumentation;
4. Affirmative attitude;
5. Negative attitude;
6. Cross questioning;
7. Obligations of speakers;
8. Time;
9. Selection of Resolution;
10. Simulation of Debates.
Subject Time Activity Description of Activity Resources
Introduction 5 Minutes Organizational Registration of listeners and presentation Registration Sheet
Issues of training aims.
5 Minutes Division into Participants are handed out the parts of 5 Pictures
groups pre-prepared pictures and they should find
their own group by combining them.
5 Minutes Acquaintance Participants divided into groups are
Group Work acquainted with each other, what is
common and differing between them.
1 participant from the group will make
Presentation presentation.
10 Minutes
Right 20 Minutes Exercise ”A jar With the accomplishment of the activity, Pens, , papers,
argumentation of Mud” participants will be able to understand blackboard, marker
what an argument is and how to choose
the right argument.
Affirmative attitude 50 hours Exercise #2-6 Listeners will be able to comprehend,
strategies of preparing affirmative attitude,
understand essence of definition and its
necessity, learn how to properly develop
explanations, proper selection of criterion,
finding weaknesses of opponent’s
position, finding relations between
resolution, arguments and criterion.
Negative attitude 50 Exercise #7-9 Listeners will be able to offer alternate
criterion and learn how to protect it, refine
technique of negation
7

8. Subject Time Activity Description of Activity Resources
Cross Questioning 20 Exercise Listeners will be able to learn strategies of
cross questioning and responsibility of
speakers.
Obligations of 15 Brief lecture Listeners will be able to comprehend
Speakers strategies necessary and essential for the
speakers during the debates.
Time 15 Brief lecture Listeners will be able to learn time
management strategies
Selection of 25 Brief lecture Listeners will be able to select resolution
Resolution and will start preparation for playing the
selected resolution for the next day.
8

9. Module: Debate (Continued)
Day 2
Subject Time Activity Description of Activity Resources
Review of the 20 Question-Answer Listeners will recall material learned the
previous day Minutes previous day and start preparing for the
and feedback play.
Preparation for 80 Listeners will be divided into teams and
the play Minutes considering rules of play for the selected
resolution, will be able to prepare
positions.
Play, debates 10
Minutes
9

10. Module: “Community Voice & Action” (CV & A) as an Advocacy Methodology
Day 1
CV&A Training Objectives
To provide comprehensive information regarding main principles and practices of the CV&A
approach that contributes to the empowerment of IDPs and host communities, as well as ADP
community members to advocate for community problems utilizing Citizen Voice and Action
(CV&A) approach.
By the end of the training course the participants will be able to:
1. Apply core principles and practices of CV&A approach for strengthening the
relations with government/community
2. Understand concepts of governance, public policy, advocacy, citizenship, civil
society and social accountability
3. Develop skills and capacity to facilitate the CV&A approach within
communities, recognizing the broader citizenship and governance country
context
4. Develop basic skills to advocate for community problems utilizing Citizen Voice
and Action Approach.
Program Content:
1. Introduction to Citizen Voice & Action
2. Conceptual Framework of CV&A Approach
3. Enabling Citizen Engagement
4. Engagement via Community Meetings
5. Child Protection in CV & A
6. Improving Services and Influencing Policies
7. Local to National Level Action
10

11. Subject Time Activity Description of Activity Resources
Introduction 5 Introduction of Trainer will review the training course and Review of training
trainer acquaint participants with the aims and general program and work
evaluation of the training. plan
15 Introduction of
participants
Exercise on Participants present themselves (work place, “Tree of
10 expectations position) and present own expectations Expectations”
regarding given course.
Introduction to 60 Minutes Lecture Training reviews: Presentation,
Citizen Voice and  Objectives and origins of Citizen Voice and markers, flip charts
Discussion Action
Action- CV & A
 Core elements of Citizen Voice and Action
 Core principles of Citizen Voice and Action
 Core practice of Citizen Voice and Action
Conceptual 60 Minutes Lecture Trainer reviews following subjects: Presentation,
framework of CV &  Partnering and advocacy with local markers, flip charts
A Discussion government
 Citizenship
 Governance
 Rights based approaches
 Civil society
 Understanding power
 Participation
 Empowerment
 Social Accountability
Enabling citizen 60 Minutes Lecture Trainer reviews following subjects: Presentation,
engagement  Overview markers, flip charts
Discussion  Understanding public policy
 Citizen education and mobilization
 Building networks and coalitions
 Creating relationships and connections
Engagement via 60 Minutes Lecture Trainer reviews following subjects: Presentation,
community meetings  Introduction markers, flip charts
Discussion  Preparation
 Initial meeting
 Monitoring Standards
 Score Cards
 Interface Meeting
 Record keeping
1st day 5 Trainer briefly summarizes the subjects
summarization and reviewed during the day.
closing
11

12. Module: “Community Voice & Action” (CV & A) as an Advocacy Methodology
Day 2
Subject Time Activity Description of Activity Resources
Introduction of the agenda 5 Agenda Acquaintance with the subjects of Markers, Flip
special interest Charts
Brainstorming 5 1 Participants are naming the most
important topics and issues concerning
day I materials.
Child participation in Citizen 60 Lecture Trainer reviews the following topics: Presentation,
Voice & Action Markers, Flip
Discussion  Overview of Child Participation Charts
 Tools for Child Participation
 Child Participation Impact
Improving services and 60 Lecture Trainer reviews the following topics: Presentation,
influencing policy Markers, Flip
Discussion  Overview Charts
 Doing the action plan
 Building networks and coalitions
 Advocate and influence
 Monitoring and support
Local to national level action 60 Lecture Trainer reviews the following topics: Presentation,
Markers, Flip
Discussion  Overview Charts
 Elements of effective advocacy
 Initiatives
Training summarization, 10 Participants will be handed out prepared Assessment sheets
assessment and closing assessment sheets and they will assess
training work, its positive and negative
sides, organization, information value of
materials etc.
12

13. Module: Leadership
Day 1
Program Content:
1. General description of leader and situation analysis;
2. Steps of future leader;
3. 10 characteristics of leader;
4. Create successful team (12 steps for creating effective team);
5. Formal leaders;
6. Main functions of leaders of successful groups;
7. Personal characteristics of leader;
8. Four competencies, four talents of leader;
9. Capacity of leader, result of leadership;
10. Leader’s ethics (What is ethics? Level, scale and extent of ethics);
11. Why a leader should be of high ethic? (Situational ethics);
12. “Golden Rules” that a leader should know;
13. Preparation of effective presentation.
Subject Time Activity Description of Activity Resources
Introduction 5 Introduction of Trainer reviews the training Review of training program and
trainer course and acquaints work plan.
participants with the
training aims and general
Introduction of assessment.
participants “Tree of expectation”
15
Participants present
Expectation exercise themselves (work place,
+ presentation position) and present own
15 expectations regarding
given course.
General Description 25 Brief Lecture Presentation
of leader and
situation analysis
13

14. Subject Time Activity Description of Activity Resources
Steps made by future 20 Brief lecture Trainer reviews types and Presentation
leader steps of leadership
10 characteristics of 25 Lecture 10 main characteristics of Presentation
leader leader will be discussed.
Brief lecture Participants are divided into Presentation
Create successful groups, they are given an
team (12 steps for 35 Group exercise exercise on issues of
creating effective establishing effective Flipcharts
team); group/team and make a
presentation.
Formal leaders; 25 Brief lecture Presentation
Main functions of
leaders of
successful groups;
1st day 10
summarization and
closing
14

15. Module: Leadership (Continued)
Day 2
Subject Time Activity Description of Activity Resources
Acquaintance with agenda 5 Agenda Acquaintance with the Markers, Flip Charts
subjects of special attention
Brainstorming 5 1 Participants are naming the
most important topics and
issues concerning day 1st
materials.
Personal characteristics of 35 Lecture During the lecture listeners Presentation
leader; will be given information
concerning personal
characteristics of leader.
Participants will be divided
Group work and into groups and elaborate Markers, Flipcharts
presentation scheme of effective
leadership and make a
presentation.
15

16. Subject Time Activity Description of Activity Resources
Four competencies of leader 30 Lecture Types of actions will be Presentation
discussed.
Capacity of leadership, result Management of listening.
of leadership Interdependence with
supporters.
Importance management,
Faith management, Self-
Management.
Leader’s ethics (What is 35 Lecture Essence of ethics will be Presentation
ethics? Level, scale and explained to participants.
extent of ethics); They will be divided into
groups and elaborate code Markers, Flipcharts
Why a leader should be of Group Work
high ethic? (Situational of ethics.
ethics);
“Golden Rules” that a 25 Brief Lecture “Golden Rules” that should Presentation
leader should know; be kept by the future leader
during business meetings.
Preparation of effective 25 Lecture Participants will study rules Presentation
presentation. and means of preparing
effective presentation.
Training summarization, 10 Participants will be handed Assessment sheets
assessment and closing out the prepared assessment
sheets and they will assess
training work, its positive
and negative sides,
organization, and value of
information etc.
16

17. Module: Introduction to Conflict Resolution
Day 1
Volume of training: 2 days are assigned in order to study the course, 2 hours are
study hours and 1 hour is allocated for practical training.
Types of studies – interactive lecture, practical training, independent work, role
plays.
Aims and goals of the course:
The aim of the course is to transfer minimal knowledge to the youth on conflict
resolution and development that cover practical issues.
Content of Course:
 Essence of conflict;
 Escalation – de-escalation of conflict;
 Role play
 Characteristic of conflict;
 Levels of conflict;
 Role play.
Desirable results of training:
Theoretical knowledge – master, comprehend and analyze essence of studied subject.
Derive new knowledge and make conjunctions with the relative subjects in already
acquired knowledge.
Practical skills – gain practical skills while working on a specific material. Have
established notion on specific of subject and its main directions.
Social Factor – Fully understanding relevance of the subject and its importance.
Realize the role of conflict management in human relations.
17

18. Subject Time Activity Description of Activity Resources
Introduction 5 Trainer Introduction Trainer reviews the training Review of training program and
course and acquaints work plan
participants with the
training aims and
assessment in general.
Participants introduce
15 Introduction of themselves (place of work,
participants position) and present own
expectations for the given
course.
Essence of conflict 60 Lecture Trainer reviews the essence Presentation
of conflict, reasons and
outcomes.
Conflict escalation 60 Lecture Trainer explains, introduces Presentation
and de-escalation and reviews in detail the
meaning of conflict
escalation / de-escalation
Role play With assistance and
60 Practical exercise
direction of trainer
participants involve in role
play
18

19. Module: Introduction to Conflict Resolution
Day 2
Subject Time Activity Description of Activity Resources
Introduction of the 5 Agenda Introduction of subjects of special Markers, Flipcharts
agenda attention.
Brainstorming 5 1 Participants name the most important
topics and issues of the 1st day
materials.
Characteristic of 60 Lecture Trainer explains and reviews in detail Presentation
conflict the major characteristic of conflict.
Levels of conflict 60 Lecture Trainer explains. Presents and reviews Presentation
in detail the levels of conflict
Role play 60 Practical exercise With assistance and direction of
trainer participants involve in role play
19

20. Module: Non-Governmental organizations
Day 1
Training volume: 2 days are assigned in order to study the mentioned course, 2
hours are study hours and 1 hour for practical training for each day.
Types of studies – interactive lecture, practical training, independent work, role plays.
Aims and goals of the training:
The aim of course is to communicate minimal knowledge to the youth on civic society,
development of 3rd sector that cover practical issues. In addition, issues of establishing
and founding non-governmental organization.
Content of Course:
 Essence of non-governmental organization;
 Role of non-governmental organization in the development of society and
democracy;
 Role play;
 Founding a non-governmental organization;
 Main aims and goals of non-governmental organization.
Desirable results of training
Theoretical knowledge – master, comprehend and analyze essence of studied subject.
Derive new knowledge and make conjunctions with the relative subjects in already
acquired knowledge.
Practical skills – gain practical skills while working on a specific material. Have
established notion on specifics of subject and its main directions.
Social Factor – Fully understanding the relevance of the subject and its importance.
Become active members of the society.
20

21. Subject Time Activity Description of Activity Resources
Introduction 5 Trainer Introduction Trainer reviews the training Review of training program
course and acquaints and work plan
participants with the
training aims and
assessment in general.
Participants introduce
15 Introduction of themselves (place of work,
participants position) and present own
expectations for the given
course.
Essence of non- 60 Lecture Trainer reviews essence of Presentation
governmental non-governmental
organization Trainer reviews organization and its
essence of non- importance
governmental
organization and its
importance
Role of non- 60 Lecture Trainer explains and Presentation
governmental reviews in detail the role of
organization in the Role of non- non-governmental
development of governmental organization in the
society and organization in the development of society and
democracy. development of democracy in general.
society and
democracy.
Role play 60 Practical exercise With assistance and
direction of trainer
participants involve in role
play
21

22. Module: Non-Governmental organizations (Continued)
Day 2
Subject Time Activity Description of Activity Resources
Introduction of the 5 Agenda Introduction of subjects of special Markers, Flipcharts
agenda attention.
Brainstorming 5 1 Participants name the most
important topics and issues on day
I materials.
Founding a non- 60 Lecture Trainer explains and reviews in Presentation
governmental detail main steps of founding a
organization non-governmental organization;
explains every necessary
procedure that is needed for
establishing a non-governmental
organization.
Main aims and goals 60 Lecture Trainer explains and reviews in Presentation
of a non- detail the role of non-
governmental governmental organization in the
organization development of society and
democracy in general.
Role play 60 Practical exercise With assistance and direction of
trainer participants involve in role
play
22

23. Module: Active Citizenship, Protection of Civic Interests, Voluntarism
Day 1
Content of Training:
 The meaning of citizenship;
 Active citizenship and leadership;
 History of the idea of citizenship;
 The meaning of civic society; structures, connections of civic society between
public policy and civic society;
 Development of discussion methods and its meaning;
 Challenges related to active citizenship;
 Definitions of civic society, public diplomacy, and democratic society; the
difference between civic activity and political activity;
 Connection between political and public movement;
 When and how does the protection of civic interests start?
 Preparation and planning of events on protection of civic interests;
 Problem definition and goal setting/ gathering reliable data;
 Creation of alliances and coalitions;
 Elements of maintaining coalitions;
 Coalition etiquette: main rules of creating union;
 Legal cases/case preparation;
 How to plan effective campaign;
 Steps of planning information campaign;
 Advantages and capacity of media; necessity of relating with media;
 Implementing voluntary service and its development;
 Role of voluntarism in the organizational development issues;
 EVS – importance of European Voluntary Service for youth;
 Development of volunteers’ capacity and co-participation in various program;
 Potential abilities of volunteers in employment issues.
23

24. Subject Time Activity Description of Activity Resources
Introduction 15 Trainer Introduction Trainer reviews the training course Review of training
and acquaints participants with the program and work
training aims and assessment in plan
general. Participants introduce
themselves (place of work, position)
and present own expectations for the
10 Introduction of given course. ”Tree of expectation”
participants
The meaning of 20 Lecture Trainer reviews and introduces the Presentation
citizenship and essence of citizenship; explains the
leadership Discussion meaning of active citizenship.
History of citizenship 15 Lecture Trainer presents brief idea of Presentation
citizenship
idea; Discussion
The meaning of civic 20 Lecture Trainer reviews essence of civic Presentation
society, explains the meaning of civic
society; structures, Discussion
society, reviews its structures and
connections of civic connection with public policy.
society between
public policy and
civic society;
Development of 30 Lecture Trainer explains how to develop Presentation
methods of discussion; also presents
discussion methods Discussion its importance; trainer reviews
and its meaning; challenges related to active
citizenship.
Challenges related to
active citizenship;
Definitions of civic 15 Lecture Trainer introduces definitions of civic Presentation
society, public diplomacy, and
society, public democratic society.
diplomacy, and
democratic society;
24

25. Subject Time Activity Description of Activity Resources
what is the difference
between civic activity
and political activity?
Connection between 20 Lecture Trainer ensures exposition of existing Presentation
dependence between political and
political and public public occupation.
movement;
When and how does
the protection of civic
interests start?
Preparation and 20 Lecture Trainer lights and reviews how the Presentation
planning of events on protection of
planning of events on civic interests together with problem
protection of civic definition and goal setting is
accomplished.
interests;
Problem definition
and goal setting/
gathering reliable
data;
10 Summarization Participants are handed out the Assessment sheets
assessment sheets they assess training
work, positive and negative sides,
organization, information value of
materials etc.
25

26. Module: Active Citizenship, Protection of Civic Interests, Voluntarism (Continued)
Day 2
Subject Time Activity Description of Activity Resources
Introduction of the agenda 5 Agenda Introduction of subjects of special Markers, Flipcharts
attention.
Brainstorming 5 1 Participants are naming the most
important topics and issues on 1st
day materials.
Creation of alliances and 15 Lecture Trainer introduces rules of Presentation
establishing alliances and
coalitions;
coalitions; elements of
maintaining coalitions and
main rules of establishing
Elements of maintaining
union.
coalitions;
Coalition etiquette: main Group work, participants are
10 Group Work divided into group and work on
rules of creating union.
rules and elements of
establishing coalition.
Legal cases/case 15 Brief lecture Trainer briefly reviews cases of Presentation
advocacy;
preparation;
Group Work Participants will be divided into
groups and discuss cases of
advocacy;
How to plan effective
campaign 25 Lecture
Trainer briefly reviews steps of
effective campaign planning.
Steps of planning Group Work Participants will be able to discuss Presentation
information campaign; steps of planning information
campaign.
26

27. Subject Time Activity Description of Activity Resources
Advantages and capacity of 35 Lecture Trainer introduces advantages Presentation
and capacity of media and
media; necessity of relating
necessity of relating with media
with media; to the participants
The given lecture is interactive
and participants are also involved.
Implementing voluntary 20 Lecture Trainer acquaints participants with Presentation
service and its development; the information on implementing
voluntary service and role of
Role of volunteerism in the
voluntarism in the
organizational development
organizational development
issues;
issues;
The given lecture is interactive
and participants are also involved.
EVS – importance of 20 Lecture Trainer acquaints participants with Presentation
the opportunities of developing
European Voluntary Service voluntarism and co-participation
for youth; of youth in various programs.
Development of volunteers’
capacity and co-
participation in various
Discussion Participants involve in the
program; discussion and review how young
people should be involved in
various projects based on
voluntarism.
Potential opportunities of Potential opportunities of Presentation
volunteers in employment issues.
20
volunteers in employment
issues.
Training Summarization, Participants are handed out the Assessment sheets
assessment sheets they assess
assessment and closing 10 training work, positive and
negative sides, organization,
information value of materials etc.
27