The document discusses the Training Institute of the Utility Stores Corporation of Pakistan in Lahore. It provides an overview of the institute's establishment in 2007 to train new and existing employees of USC across Pakistan. It outlines the objectives, employees trained, training programs conducted in collaboration with other organizations, and future plans. In total, the Training Institute has trained over 7,494 USC employees since 2007.

2. Training Institute
Utility Stores Corporation of Pakistan
Lahore

3. TRAINING INSTITUTE USC Lahore
Utility Stores Corporation of Pakistan is welfare organization in
government sector providing the basic essential food items to the
general public at very economical rates. There are 6000 stores all
over Pakistan and more than 15,000 employees working in the
organization.
A Training Institute was established in 2007 at Lahore for the
Training and Development of USC employees all over Pakistan.
The aim of Training Institute USC Lahore is to impart training to all
new inductees in USC. To motivate, train and develop staff to ensure
that they are sufficiently trained in order to maintain efficiency and
required standard of performance.

4. OBJECTIVES OFTHETRAINING INSTITUTE
To educate the newly inducted personnel to perform their
duties effectively and efficiently.
To create Training teams to impart Training at all levels in
respective Zones of USC.
To constantly evaluate the performance of the newly
inducted personnel's in USC.
To evaluate all personnel and recommend for retention in
USC.
All personnel’s of USC who are not up to the standard must
be weeded out .
To carry out refresher courses of all personnel employed in
USC on quarterly basis.
To arrange workshop for senior management.

5. EmployeesTrained byTraining Institute USC
Training Institute USCTrained the employees in the following categories:
Area Managers
Salesman, Assistant Salesman, Store
Incharges
Accounts Staff
Establishment Staff
Stenographers
Computer Operators
Warehouse Staff

6. Training of USC Employees
Training Institute USC LahoreTrained the staff in
the 10 Zones of USC:
1. Lahore Zone 6. Peshawar Zone
2. Islamabad Zone 7. Karachi Zone
3. Sargodha Zone 8. Sukkar Zone
4. Gujrat Zone 9. Quetta Zone
5. Multan Zone 10. Abbotabad Zone

7. Training in
Collaboration with
NAVTEC

8. Training Institute USC and NAVTEC
S # Courses
Trainees Which have beenTrained at each USC Center
Total
Karachi Lahore Islamabad Peshawar Quetta
1 Computer Operator 0 19 0 0 0 19
2 Retail Salesmanship 58 925 220 325 200 1728
3
Warehouse
Administration
0 15 0 0 0 15
4 Area Manager 16 42 20 30 0 108
5 Accounts Staff 0 25 20 0 20 65
Total 74 1026 260 355 220 1935

9. Training of USC Executives at PIM
• Pakistan Institute of Management (PIM) is the pioneer
Institute working under the Ministry of Industries and
conducting professional training courses to the Public and
Private sector Organizations.
• Training Institute USC under the supervision of Sr. General
Manager (HR & A) have made efforts and got 50 % discount in
all the professional courses for the USC Executives at PIM.
• General Managers, Zonal Managers, Regional Managers and
Other Officers of USC participated in the Training Courses
held at Pakistan Institute of Management (PIM) Lahore,
Karachi and Islamabad.

10. Training at PIM
The following USC Executives attended theTraining courses at PIM
S.NO NAME & DESIGNATION COURSE
1.
Mr. Munir Ahmed,
Zonal Manager
DEVELOPMENT COURSE FOR
MANAGERS
2.
Mr. Muhammad Arsahd,
Zonal Manager
PRESENTATION SKILLS FOR
MANAGERS
3.
Mrs. Shahnaz Gul,
Superintendent
EFFECTIVE LETTERS, REPORTS AND
PRESENTATIONS
4.
Mian Sami Ullah,
I/CWarehouse
DEVELOPMENT COURSE FOR
SUPERVISORS
5.
Mr. Fiaz Jamal,
Training Officer
MANAGEMENT COURSE FOR JUNIOR
EXECUTIVES
6.
Mr. ZeeshanYaqoob,
Stores Operation Officer
TEAM WORK GETTING PEOPLETO
WORKTOGETHER

11. Training at PIM
S. No. Name & Designation Course
7.
Mr. Zulfiqar Rahat,
Regional Manager
EFFECTIVE LETTERS, REPORTS AND
PRESENTATIONS
8.
Mr. Shoaib Iqbal Raja,
Regional Manager
HOWTO IMPROVE MORAL,
MOTIVATIONS & COMMITMENT
9.
Syed Imran Zafar Gillani,
Zonal Manager
NEGOTIATION SKILLS
10.
Mr. Faizan Hameed,
Zonal Manager
RESEARCHTECHNIQUES FOR
DECISION MAKING
11.
Mr. Akbar Durani,
GM (Insurance)
DEVELOPMENT COURSE FOR
MANAGERS
12.
Mr. Rehan Afzal,
Projects Officer
NEGOTIATION SKILLS

12. Summary ofTotal StaffTrained
byTraining Institute USC
1. EmployeesTrained 2007-2013 4878
2. Employees with
collaboration of NAVTEC
1935
3 Training of USC Executives
at PIM
12
EmployeesTrained during
2012-2014
670
Total EmployeesTrained by
Training Institute USC
7494

13. Future Plans ofTraining Institute USC
a. Training of Newly Inducted Employees: Training Institute will
commence training of all newly inducted employees of remaining
Zones.
b. Training of Remaining Accounts Staff: Training of Remaining Accounts
Staff including Accounts Assistants, Audit Assistants, Accounts Clerks
and Assistant Account Officers of all Zones will be conducted by Training
Institute USC Lahore.
c. Training of USC Employees on Regular Basis: As Training is a
continuous process therefore Training Institute will train employees
from all zones at regular basis to improve the efficiency and bring about
change in working of USC.
d. Collaboration with Pakistan Institute of Management (PIM): Training
Institute will conduct special training programs for the USC executives,
Area Managers and Regional Managers with the collaboration of PIM.

14. Future Plans ofTraining Institute USC
f. Computer Operators Training at Pakistan Computer Bureau: Training
Institute USC will conduct Data entry operators training with the
collaborations of Pakistan Computer Bureau.
g. Training of Warehouse Staff: Training Institute will conduct the
Training of all remainingWarehouse Staff at all Zones.
h. Training of Sales Staff: Training Institute will conduct the Training of
energetic and motivated sales staff to create a second line of Store
Incharges.
i. Preparation of Video Lectures: Training Institute planned to prepare
video lectures for sales staff.

15. Conclusion
Efficient working of Trained USC sale
staff would lead USC to the way of
progress by increasing sale, decreasing
expenses and also decreasing shortages.

16. Role ofTraining Institute
Training Institute USC plays a vital role
towards the image building of USC and to
motivate and train the staff of USC for
smooth functioning according to the latest
modern selling techniques of 21st century.