1. Training Catalogue
Program List and Course Plan

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Contents
Introduction.......................................................................................................................................2
Program 1: Fresh Graduate Level- Campus to Corporate Program .........................................................3
Program 2: Emotional Intelligence.......................................................................................................4
Program 3: Goal Setting & Action Plan.................................................................................................5
Program 4: Conflict Management........................................................................................................6
Program 5: Communication Skills ........................................................................................................7
Program 6: Corporate Grooming/ Etiquettes........................................................................................9
Program 7: Team Building.................................................................................................................10
Program 8: Stress Management at work ............................................................................................11
Program 9: Presentation Skills...........................................................................................................13
Program 10: Interviewing Skills..........................................................................................................15
Training Methodology.......................................................................................................................16
Pricing..............................................................................................................................................16

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Introduction
Richa isa qualifiedprofessional withanMBA in PM& HR offeringanexperience of over 6 yearswithin
the Human Resources.Stronganalytical skillswithfunctioningknowledgein Learning&Development,
BackgroundVerification,Recruitment,EmployeeRelations,andall requiredHRorganizational
structures.Skilledwithcapabilitiesof analyzingthe organization’srequirementsandidentifyingloop
holestoenhance performance standards.Excellentrapportbuildingcapabilitiesteamedwithclient
managementskillsassistindevelopingastrategicallyplacedteamwiththe requiredleadershipskills and
professional- speakingabilities.
ServicesOffered:
Professional CoachingServices
Individual LifeCoaching
Behavioral Training Solutions
FreshGraduate Trainings
ManagementDevelopmentPrograms
CertificationCourses
NLP PractitionerCertificateCourse
NLP Master PractitionerCertificateCourse

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Program 1: Fresh Graduate Level- Campus to Corporate Program
Objective
1. Knowhowto write a resume,give interview andclose ajoboffer
2. Make a good firstimpressionatthe workplace
3. Learn differentformsof communicationinbusinessandtheirdo'sanddon'ts
4. Understandanddeal withvarioussocial situationsinthe businessworld
WhoShould Attend:Freshgraduatesor final yearstudentsseekingCorporate Career
Program Duration: 3 days
Course Plan:
 LandingyourFirst Job
o Resume Writing
o ProfessionalNetworking
o JobSearch
o Givinginterviews
o OfferNegotiation
 Proactive CareerAdvancement
o Creatingyourowncareer
o ConvertingDreamstoreality
o Increasingcircle of influence
 Corporate Grooming
o Creatinggreatfirstimpressions
o Corporate Conduct& Etiquette
 PresentationSkills
o PublicSpeaking
o Paperpresentations
o Reportwriting
o How to make greatPower-Pointpresentations
 Teamwork& Interpersonal Effectiveness
o "Gamespeople play- Transactional Analysis&Life Position"
o Keyskillsforeffectiveteamplayers
o Facilitatingopenness&trust
o "Feedback-thefuelthatkeepsengine running"
o BehaviorsthatimpactTeam Relationships.

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Program 2: Emotional Intelligence
Objective
1. Understandthe biological basisandbusinesscase foremotionalintelligence
2. Recognize the fourcore EQ skillsinworklife andrelationships
3. Focuson specificwaystopractice and improve theiremotional intelligence
WhoShould Attend:Team Members,Supervisors/Managers
Program Duration: 2 days
Course Plan:
 The Meaningand Value of Emotional Intelligence
o DefiningEmotionalIntelligence (EI)
o Comprehendingthe neurological andphysiological underpinningsof EI
o Relatingthe behaviors,impactandchallengesof EIon workplace performance
o Identifyingyourworkplace relationshipsandtheirimportancetoyourself andothers
 Explainingthe EICompetencyFramework
o Definingthe fourdomainsinthe Emotional Intelligence model
o Explainingthe relevantcompetenciesassociated witheachdomain
 GainingPersonal InsightintoYourEICompetenciesThroughaSelf-Assessment
o DescribingyourEIstrengthsand challengestoillustrate yourESCIprofile
o Selectingpotential developmental areasforenhancingyourEIskills
o Beingaware of your personal reactionstothe self-assessment
 Toolsand TechniquesforIncreasingCompetence inthe FourDomainsof EI
o Explainingeachdomain:Self Awareness,SelfManagement,SocialAwareness,
RelationshipManagement
o Describingdevelopmental activitiesthatwill increase skill andunderstanding
o Practicingdevelopmental activitiesassociatedwitheachdomain
 IdentifyingAreasforImprovementandSpecificStepsforDevelopingEI
o Consolidatinginformationfromassessment/reflectionintoanactionplan
o Planningspecifictechniquestoact on improvementareas
o Devisingmethodstomaintainfocusondevelopmentplans

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Program 3: Goal Setting & ActionPlan
Objective
1. To develop a definite SMART goal focus.
2. To communicate the goals clearly and confidently.
3. How to use numbers to make your goals more quantitative
4. How to verbally define those goals that cannot be quantified numerically
5. How to give constructive feedback to those people who are not performing in ways
consistent with the goals.
6. How to use praise to motivate others to act in accordance with the goal
WhoShould Attend:Team membersandManagers
Program Duration: 1 Day
Course Plan:
 Your purpose:Creatingthe vision
 The master list:Goalsare dreamswithdeadlines
 Long Termand Short TermPlanning
o The five-yearplan:Where doyouwantto be infive years
o The one-yearplan:The attainable future
o Monthlygoals:Movingtowardthe annual goals
o Weeklyplan:Youragenda
o The dailylist:What are you doingtoday?"
 SMART Goals
 TakingControl
o Time Control:The attentiondeficitdisorderoffice managementprogram
o Takingaction:Actioncreatesopportunity
 Aligningyourgoalswiththe company'sgoals

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Program 4: Conflict Management
Objective
1. Identifyfactorsthatcreate conflictsinthe workplace.
2. Understandfourbasicbehavioral stylesandknow how toadjustto eachfor conflictprevention.
3. Appreciate howcultural experienceandbackgrounddiversityaffectinterpretationsof
situations.
4. Exercise listeningskillstaughtinthe programto improve the chancesfor opencommunication.
5. Evaluate conflictstodetermineif theycanbe resolved.
6. Implementaprocedure toresolve problemsthathave viable solutions.
WhoShould Attend:HR Executives( Generalists),Managers,TeamLeaders/Members
Program Duration: 1 day
Course Plan:
 Understandinginteractionandconflict
 Typesof conflict
 Spontaneousandreflectiveaction
 Self-awarenessandbuildingtrust
 Methodsof conflictresolution
 The role of communicationinconflict
 Changingyourself
 Managing anger
 Interveninginaconflict
 Personal actionplans

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Program 5: CommunicationSkills
Objective
1. To be able totransferinformationaccurately
2. To explainyourexactmeaningtoothers
3. To handle difficultpeople andconflict
4. Gain confidence inexpressingyourideas
WhoShould Attend:MarketingExecutives,Managers,TeamLeaders
Program Duration: 1 Day
Course Plan:
 Importance of Communication
 Initiatingcommunications
o Figuringoutwhatto say and the bestwayto say it
o Payingattentiontoverbal andnonverbal cues
o Creatinga strongconnectionwhenface-to-face communicationismissing
o Creatingvalue inyourconversations
 TranslatingacrossCommunicationStyles
o Identifyingthe fourcommunicationstyles
o Recognizingyourstyle andthe style of others
o Strengthsandblind spotsof each style
o Bridgingcommunicationstyles
o Closingcommunicationgaps
o Beingflexiblewithoutcompromisingyouridentity
 ListeningforImprovedUnderstanding
o Toolsfor active listening
o Askingclarifyingquestions
o Confirmingthe message
o Demonstratingrespect,empathyandsensitivity
o Listeningforthe entire message
 Interpretingnonverbal cues
o Intonation
o Rate of speech
o Volume
o Gestures
o Facial expressions
o Posture
o Use of space

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o Dress
o Eye contact

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Program 6:Corporate Grooming/ Etiquettes
Objective
1. Understandanddevelopapositive attitude
2. Be able toimprove self-esteem, self-confidence andself-presentation
3. Developeffective communicationskills
4. Have good grooming.
5. Knowhowto dressfor success
6. Understandsocial andbusinessetiquette
WhoShould Attend:Freshgraduates,Teammembers,MarketingExecutives,SalesExecutives.
Program Duration: 1 day
Course Plan:
 ModernManners for Today'sBusinessWorld
 Dressfor Success
• Social Graces,Etiquette andBodylanguage:
o Making a Great FirstImpression:
o How to presentyourself topeople
o How to make properintroductions,Paying&ReceivingCompliments,SmallTalk&
Networking
o DevelopingYourProfessional andPersonalImage
o Managing DifferentPersonalities
 GreetingandIntroductions
o GreetingComponents
o The Protocol of ShakingHands
o Introductions
o IntroductoryScenarios
o AddressingIndividuals
 Body Language:
 Understandingbodylanguage anditssignificantrole incommunication

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Program 7:Team Building
Objective
1. Describe the teambuildingprocess (Forming,Storming,Norming,Performing).
2. Explainthe fourbasicbehavioral stylesandhow tomanage each.
3. Demonstrate effectivelisteningskills.
4. Rephrase bluntwordingforbettercommunication.
5. Identifyteamstrengthsandopportunitiesforimprovement.
WhoShould Attend:Managers, TeamLeaders,TeamMembers,HR Executives.
Program Duration: 1 day
Course Plan:
 What Makes a Team
o Definition
o Dynamicsof a team
 UnderstandingDifferentCommunicationStyles
 SkillsforElicitingCommunication
o Formingrightquestionstogetanswers
o Effectof assertive communication
o Active Listening
 DealingwithChallenges
o Difficultpersonalities
o Difficultsituations
o Misunderstandingwithinthe team
 TeambuildingSurvivalSkills

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Program 8: Stress Management at work
Objective
1. Understandthe studyof stressand itsimpact.
2. List tacticsfor successful time management.
3. Explainhowtoprioritize anddetermine whatisreallyimportant.
4. Demonstrate techniquesforinteractingwithdifficultpeople.
5. Employphysical andmental techniquesforcopingwithstress.
6. Create reachable goals.
7. Beginimplementinggoalscreatedduringthe session.
WhoShould Attend:Professionalsinhighstressprone job-profiles.
Program Duration: 3 days
Course Plan:
 Introduction
o People
o Situation
o Stress
 Explore the five contributingfactorstostressmanagementbehavioral styles:
o Heredity
o Childhoodrole models
o Birthorder
o Physical characteristics
o Experiences
 Emotional pain -- the greatmodifierof humanbehavior.
 Definingstressandhowitaffectspeople:
o Eustress– Positive
o Distress -- Negative
 Identifyingstress-producingevents -- Stressors
 ExplodingTruthsvs.Mythsabout stress.
 Understandingstress-relatedindicators -- StressSignals
 Stressmanagementexercise.
 How personal BlindSpotsandMaskeffectleadership/followership/ stressmanagementstyles
and teamwork.
 Peelingthe layersof the onionskintogetto the core issues:
o Genderissues
o Cultural diversity
o Generational influences

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o Professionalstatus
o Personalitystyle
o Administerstressmanagementprofile material
 Overviewof the universe of the fourdominantstressmanagement stylesandhow eachstyle:
o Respondstoor reacts to emotional pain
o Seekstocontrol hisor her environment
o Leadsand follows
o Makes decisions
o Communicates
o Dealswithstress.
o Processesinformation
 The eight-pointstressmanagementchecklist.
 Three mainareas where stressgenerallyerupts,combinedwith conceptsforpreventive
maintenance -- plusskillsformanaging oppositional behaviorafterithasescalated.
 In-depthstudyof eachpersonality
o Major fears
o Natural and adaptive styleswhenconfrontedbystressorchange
o Dynamicdrives
o Needs-motivatedbehaviorandcommunicationlanguage
 Toolsfor workingeffectivelywitheachstyle
 How personal dominantandsub-dominantstylescan complimentvs.cause internalstress
 Drawingthe bestout of othersat workand at home -- lifestyle change
 Learningto "read"one'sgraph.
 Creatinga planto control stress.
 Nowwhatdo we do withthe information?
 Time for feedback,personal responsesto the accuracy of the information,andspecific
questions.
 Helpto developactionandaccountabilityplans.

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Program 9: PresentationSkills
Objective
1. Identifythe fouressential componentsof apresentation.
2. Describe anaudience analysisandwhyitisa neededstepinapresentation.
3. Organize informationinaclear andconcise manner.
4. Create an attention-grabbingintroduction.
5. Implementtechniquesforvaryingvocal tonesandbodylanguage.
6. Developstrategiesforhandlinghecklers,bullies,andotherdisruptiveparticipants.
7. Pointoutthe benefitsandpitfallsof variousvisual-aidoptionsandaudience seating
arrangements.
WhoShould Attend:Salesexecutives,Marketingexecutives,those whoneedtomake frequent
presentationstoclient.
Program Duration: 2 Days
Course Plan:
 Creatingthe Program
o Performinganeedsanalysis
o Writingthe basicoutline
o Researching,writingandediting
 ChoosingyourDeliveryMethods
o Basic methods
o Advancedmethods
o Basic criteriatoconsider
 Verbal CommunicationSkills
o ListeningandHearing:Theyaren'tthe same thing
o Askingquestions
o Communicatingwithpower
 Non-Verbal CommunicationSkills
o Bodylanguage
o The signalsyousendto others
o It's not WHAT yousay, It'sHOW yousay it
 OvercomingNervousness
o A Word fromthe boss
o Preparingmentally
o Physical relaxationtechniques
o Appearingconfidentinfrontof the crowd
 CreatingFantasticFlipCharts

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o Requiredtools
o The advantagesof pre-writing
o Usingcolors appropriately
 CreatingCompellingPowerPointPresentations
o Requiredtools
o Tipsand tricks
 WOW your Audience withthe Whiteboard
o Traditional andelectronicwhiteboards
o Requiredtools
o Usingcolors appropriately
 VibrantVideosandAmazingAudio
o Requiredtools
o Tipsand tricks
 Pumpingitupa Notch
o Make themlaugha little
o Askthema question
o Encouragingdiscussion
o Dealingwithquestions

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Program 10: Interviewing Skills
Objective
1. To knowhowto effectivelyinterview andassesscandidatestechnicallyandbehaviorally
2. Use interviewtocompany’sadvantage byknowinghow tostructure them.
3. Identifyrighttalent.
WhoShould Attend:HiringManagers, RecruitmentExecutives,Interviewingpanel members.
Program Duration: 1 day
Course Plan:
 Introduction
o Recruitmentasa process
o SelectionProcedures
o Interview
 NeedforInterview
 Typesof Interview
 Componentsof assessments
o Bodylanguage
o Technical
o Behavioral
 QuestioningStylesandTypes
 Knowyourinterviewingstyle
 Knowthe profile youare hiringfor.
 Buildyourstructure to interview
 Do’sand Don’tsof an Interview
o What not to ask
o Difference between personal andprofessional questions
o Prejudice before interview- GoodorBad
o Readingwhatisnot saidbut notmisreading.

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TrainingMethodology
 ClassroomTraining- Interactive approach
o Learningthrough-
 Presentations
 Hand-outs
 Managementgamesandexercises
 Role playsandcase studies
 Simulations&Experiential Learning
o Program retentiontestedthrough
 Pre and posttrainingquestionnaire
 Question&Answersatthe endof training
 One to one discussionopportunitywiththe trainerif required.
Pricing
 Detailedlistof programpricingisavailableonrequest.
 For programsto be conductedoutside Pune,India,clientisrequestedtoprovide
accommodation andtravel assistance andexpenses.
 Venue tobe providedbythe client
 Numberof participantslimited toamaximumof 25 per sessions.
 Trainingmodule,handouts andotherprintoutswill be providedbyTrainer
 Pricesforcustomizedprogramswill be asperdiscussions andcontractdrawn withclient.