ICICI Bank is the largest private sector bank in India with over 2,500 branches and 6,000 ATMs across 19 countries. It employs around 36,000 employees. The bank recognizes the need for training and development to improve employee performance and skills through learning programs. These programs include e-learning courses, leadership mentoring, behavioral programs, and a 6-month banking diploma course. The bank evaluates the effectiveness of its training and development programs through customer satisfaction surveys, questionnaires, interviews, and measuring improvements in productivity.