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TRAINING AND
DEVELOPMENT
ICICI BANK
TRAINING AND DEVELOPMENT
Training & Development is any attempt
to improve current or future employee
performance by increasing an
employee’s ability to perform through
learning, usually by changing the
employee’s attitude or increasing his or
her skills and knowledge.
DIFFERENCE BETWEEN TRAINING
AND DEVELOPMENT
ICICI BANK
It is the largest private sector bank
in India. It has a huge network of
2,528 branches and about 6,000
ATMs in India and a presence in 19
countries including India. It
employs around 36,000 employees.
NEEDS OF T&D IN ICICI BANK
1.Industry and Organizational analysis
2. Task Analysis
i)Expansion of Branch network
ii)Opportunities in Corporate Banking Sector
iii)Productivity Improvement
STYLES OF T&D
•Operational-Reaction decision making
•Strategic-Proactive Decision making
METHODS OF T&D
• E-learning courses
• Leadership Mentoring Program
• Behavioral Programs
• 6 months banking diploma course
• Probationary officers Program
EVALUATION OF T&D
• Customer Satisfaction
• Questionnaire
• Interviews
• Productivity improvement
SUGGESTION
• Provide them the necessary environment to grow
• Provide more authority for the employee to self-manage and make decisions
• Allow employees to pursue training and development in directions they choose and
in the way, they want, not just in company-assigned directions
• Cross functional training should be done so that they can be absorbed in other job
as well when the need arises
Training and development

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Training and development

  • 2. TRAINING AND DEVELOPMENT Training & Development is any attempt to improve current or future employee performance by increasing an employee’s ability to perform through learning, usually by changing the employee’s attitude or increasing his or her skills and knowledge.
  • 4. ICICI BANK It is the largest private sector bank in India. It has a huge network of 2,528 branches and about 6,000 ATMs in India and a presence in 19 countries including India. It employs around 36,000 employees.
  • 5. NEEDS OF T&D IN ICICI BANK 1.Industry and Organizational analysis 2. Task Analysis i)Expansion of Branch network ii)Opportunities in Corporate Banking Sector iii)Productivity Improvement
  • 6. STYLES OF T&D •Operational-Reaction decision making •Strategic-Proactive Decision making
  • 7. METHODS OF T&D • E-learning courses • Leadership Mentoring Program • Behavioral Programs • 6 months banking diploma course • Probationary officers Program
  • 8. EVALUATION OF T&D • Customer Satisfaction • Questionnaire • Interviews • Productivity improvement
  • 9. SUGGESTION • Provide them the necessary environment to grow • Provide more authority for the employee to self-manage and make decisions • Allow employees to pursue training and development in directions they choose and in the way, they want, not just in company-assigned directions • Cross functional training should be done so that they can be absorbed in other job as well when the need arises