The trend lines are clear – Asian economies will outperform the rest of the world in 2013, at least according to the latest IMF, Standard Chartered research. But, how will this impact shared services and outsourcing organisations in Asia? What are the trends specific to this industry? The challenges, the demographics and the Asian advantage – this information is simply too difficult to ignore.

1. SHARED SERVICES
ASIA 2013TRENDS IN
AND
OUTSOURCING

2. AsianEconomies
to Outperform In 2013
<1n.a. 1-2 2-3 3-5 5-6 >6
Darker shades of red represent faster
growth forecast
Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#

3. Indonesia
Real GDP growth to accelerate
from 6.2 percent in 2012 to
6.5 percent in 2013, and 6.8
percent in 2014

4. Malaysia
One of ASEAN’s strongest
domestically driven
economies and likely to enjoy
sustained investment growth
in 2013

5. Myanmar
Rice exports to hit 1.5 million
metric tons in 2013, up about
88% from 2012

6. Philippines
To outperform the region and
enjoy another year of strong
growth momentum in 2013

7. The rest of the
region is also
expected to do
well

8. The Shared Services
and
Outsourcing
sector is expected
to benefit

9. 67%of shared services organization reported
growth in operation in the last 18 months
How has your SS operation
grown in the last 18
Months?
} Shrunk
} Stayed flat
} Grown 0-10%
} Grown 11- 25%
} Grown more than 25%
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
21%
24%
30%
2%
22%

10. 65%plans to increase focus on BPO in today’s
economic environment
Is your company considering
increasing/decreasing its
focus on BPO in today’s
economic environment?
} Increasing
} Decreasing
} BPO engagements will remain
the same
} No plans
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
17%
12%
6%
65%

11. the challenges
PLENTYAre

12. What is your top challenge you
are likely to face in the next 12
months?
} Expanding services (new business
units, adding new services)
} Reducing costs
} Re-platforming service delivery to a
Cloud/SaaS model
} Transformation, sourcing and
change management
} End-to-end process-re-engineering
} Integrating analytics capabilities
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
26%
17%
20% 19%
13%
4%

13. optimism in the
Asia Pacific region
greatis
But

14. Have you noticed a shift in
your global structure towards
the APAC region as economic
events play out around the
world?
} Yes – our core business is growing
here and so is our SSO presence
} Yes – but this trend is linked more
to further cost cutting initiatives
rather than expansion
} Stayed the same
} No – the business is focused on
growing its presence elsewhere
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
12%
7%
61%
20%

15. And why not,
theASIANdemographics
clearly show
advantagean

16. In the last 2 decades,
university graduates
increased
significantly across Asia

17. In countries like...
china
indonesia
thailand

18. what it was 20 years ago
20%of the workforce are
tertiary graduates
DOUBLE

19. In 2012,
(aged 30 and below)
the US had 127 million
young people

20. CHINA had...
497
million

21. INDIA had...
704
million

22. 48.8%
of Asia’s population
are young
(aged 30 and
below)

23. Social Media,
Analytics and
Cloud (SMAC)
will transform
businesses
in Asia

24. SMAC
is coming to an office
near you.
Are you prepared?

25. Internet
Penetration in Asia: 28%
…and fast growing

26. Social Media
Penetration in Asia: 23%
…and fast growing

27. mobile
subscription
Penetration in Asia: 83%
…and fast growing

28. in plain
english

29. Embracing “social”
is your business

30. (iPhones, tablets, etc.)
will be expected of
every employee
Smart devices

31. will be much more
powerful and much
more profitable to have
Data analytics

32. How to
make sense
of all of this?

33. How to create a
360o
strategy
for exceptional shared
services and outsourcing?

34. Join us at...
MAINCONFERENCE:3-4SEPTEMBER2013
PRE-CONFERENCEWORKSHOPS:2SEPTEMBER2013
POST-CONFERENCEFOCUSDAY:5SEPTEMBER2013
VENUE:MAXAtria@SingaporeEXPO

35. www.ssweekasia.com