This presentation discusses Total Quality Management (TQM). TQM is defined as a management approach centered around quality that involves participation from all organization members. The goal is long-term success through customer satisfaction and benefits for all members of the organization and society. Quality management has four levels from inspection to assurance to TQM. TQM relies on prevention rather than detection of mistakes. The presentation also includes information on quality standards and management systems, responsibility matrices, and process maps for quality management.

1. NCRD STERLING INATITUTE OF MANAGEMENT STUDIES
A
PRESENTATION
ON
Presented by:
Presented to:
Prof. Rajiv Wad
Deepak R Gorad
Mahesh Surnar

3. Total Quality Management
TQM, as defined for ISO 8402
Management approach of an organization centers on quality, based on
the participation of all its members aiming at long term success through
customer satisfaction and benefits to all members of the organization and
the society.
Quality Management
Quality Management has four levels: Inspection, Control, Assurance and
Total Quality Management (TQM). Quality inspection and quality control
rely on supervision to make sure that no mistakes are made. The

4. *ISO 9001 : 2008 Quality
Management System
*2. ISO 14001 : 2004
Environmental management
System
*3. OHSAS 18001 : 2007
Occupational Health and
Safety Management
*System
*4. TUV approved Total
Management System
* IS: 1786/2008 HSD Bar: Grade
: Fe - 415, Fe - 415D, Fe -
500,
* Fe - 500D, Fe - 550, Fe -
550D, Fe - 600
* 2. IS: 2062/2006 structural
Steel Grade E 250 A
* 3. IS: 2830/1992 - Carbon
Steel Cast Billet for General
Engineering
* Grades A, B & C
* 4. IS: 2831/2001 - Carbon
Steel Cast Billet for Low
Tensile
* Structural Steel

6. Quality Check flow chart

7. Responsibility Matrix

8. Process Map - Quality Management Process

10. *