Service Management Tourism and Travel ServicesSOMASUNDARAM T
Introduction, Concept and nature of tourism, Significance & impact of tourism.Market segmentation in tourism, tourism marketing mix management of travel services, role of travel agencies.Travel organization, tour operations – its meaning and services.
Service Management Tourism and Travel ServicesSOMASUNDARAM T
Introduction, Concept and nature of tourism, Significance & impact of tourism.Market segmentation in tourism, tourism marketing mix management of travel services, role of travel agencies.Travel organization, tour operations – its meaning and services.
Defined and Specified,
Forms of tourism,
Types of tourism,
Tourist product,
tourist destination,
the characteristics of tourism and the importance of tourism. PLUS ! class activity.
The lecture on the topic "Destinations" from the Student Learning Guide of the subject Principles of Tourism II for the students of the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus.
Séraphin, H. & Butler, C. (2013) Impacts of the slave trade on the service industry in Kenya and Haiti: The case of the Tourism and Hospitality sector, Journal of Hospitality and Tourism, (11), 1, 71-89
Research has demonstrated that the slave trade has impacted negatively not only on the economic development of Sub-Saharan Africa, but also on the levels of interpersonal trust between its people. This paper examines the impact of the slave trade on the tourism and hospitality sector in Kenya the starting point, and Haiti, the extension point. It seeks the answers two key questions:
(1) What is the perception of the tourism and hospitality sector in Kenya and Haiti?
(2) To what extent has slavery impacted on these sectors?
The objective is to discover if there is a dilution of the impact the further you get from the starting point. The findings indicate no dissolution between the starting point and the extension point even though Haiti and Kenya are far apart geographically. Both countries have much in common as a result of the slave trade which is ultimately attributable to low levels of trust such as weak institutions, political instability and attitudes towards tourists. Ideologies rooted in slavery and reinforced through colonialism result in both countries engaging in a ‘blanc’/’mzungu’ rhetoric where the white tourist is seen as a cash cow. We conclude trust is required to achieve positive changes
‘Bonjour blanc, a journey through Haiti’ (Thomson, 2004) is considered by many writers and literary critics like Norman Lewis, Andy Kershaw, William Weaver, etc. as the best written book about Haiti as it makes the readers want to go there, make them feel they had actually been there and most importantly give them a better understanding of the place, notably due to the fact Ian Thomson, through the 20 chapters of the book, takes the readers into areas of Haiti that no other modern writer has bothered to explore. Under many different aspects this book can be considered as a ‘Grand Tour’ of Haiti.
Defined and Specified,
Forms of tourism,
Types of tourism,
Tourist product,
tourist destination,
the characteristics of tourism and the importance of tourism. PLUS ! class activity.
The lecture on the topic "Destinations" from the Student Learning Guide of the subject Principles of Tourism II for the students of the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus.
Séraphin, H. & Butler, C. (2013) Impacts of the slave trade on the service industry in Kenya and Haiti: The case of the Tourism and Hospitality sector, Journal of Hospitality and Tourism, (11), 1, 71-89
Research has demonstrated that the slave trade has impacted negatively not only on the economic development of Sub-Saharan Africa, but also on the levels of interpersonal trust between its people. This paper examines the impact of the slave trade on the tourism and hospitality sector in Kenya the starting point, and Haiti, the extension point. It seeks the answers two key questions:
(1) What is the perception of the tourism and hospitality sector in Kenya and Haiti?
(2) To what extent has slavery impacted on these sectors?
The objective is to discover if there is a dilution of the impact the further you get from the starting point. The findings indicate no dissolution between the starting point and the extension point even though Haiti and Kenya are far apart geographically. Both countries have much in common as a result of the slave trade which is ultimately attributable to low levels of trust such as weak institutions, political instability and attitudes towards tourists. Ideologies rooted in slavery and reinforced through colonialism result in both countries engaging in a ‘blanc’/’mzungu’ rhetoric where the white tourist is seen as a cash cow. We conclude trust is required to achieve positive changes
‘Bonjour blanc, a journey through Haiti’ (Thomson, 2004) is considered by many writers and literary critics like Norman Lewis, Andy Kershaw, William Weaver, etc. as the best written book about Haiti as it makes the readers want to go there, make them feel they had actually been there and most importantly give them a better understanding of the place, notably due to the fact Ian Thomson, through the 20 chapters of the book, takes the readers into areas of Haiti that no other modern writer has bothered to explore. Under many different aspects this book can be considered as a ‘Grand Tour’ of Haiti.
Haiti has been a tourist destination out of bounds for a long period. The country is now experiencing a new era in its tourism management (Séraphin, 2012a). In this paper we have decided to analyse the performance of the ex ‘Pearl of the Caribbean’ from a human resources point of view as we are aiming to offer a counterpoint to the rhetoric view of destination performances as being mainly an economic element.
The paper also seeks to answer two key questions:
(1) To what extent has slavery impacted on the tourism sector in Haiti?
(2) What are the challenges from a human resources
management approach?
To answer the above questions we have opted for a qualitative analysis with an inductive and exploratory approach. The objective is to find out an indicator that can be used to evaluate the human resources in the tourism sector in Haiti. The findings indicate customer service as a valid indicator. Haiti has a very low profile when it comes to customer service. The lack of dedication of the people working in the industry, the lack of trust and the
situation (political, economic and social) of the country are
playing a major role in this poor performance. A soft human resources management approach has been identified as the most suitable way to deal with the situation
The tourism industry is an important contributor to Haiti’s foreign exchange earnings and has always been on the agenda of the government’s plan to develop the country. The political unrest has however enabled the DMO to implement all the different strategies suggested. Entrepreneurship in the tourism sector is one of the latest suggestions to develop the tourism sector.
Not many academic papers have been written about Haiti as a destination (Séraphin 2010 and 2011; Dore 2010; Thernil 2004; Theodat 2004; Dupont 2003). ‘Bonjour blanc, a journey through Haiti’ (Thomson, 2004), is as far as we are concerned one of the very few novels or travel writings about this destination. This article contributes to the body of meta-literature by focusing on guest houses in the countryside as a way forward for the locals to fully benefit from the tourism industry.
Starting with a review of academic papers on entrepreneurship, this article adopts a progressive approach successively presenting the place of the tourism industry within the service sector in Haiti and then the opportunities and limit for the creation of guest houses in the countryside.
Methodologically, this article builds on academic critical literature on entrepreneurship and countryside tourism (primary sources). We are then going to carry out some field research to identify the opportunities available for MSTEs in the hospitality sector (guest houses) in the countryside.
Neo-colonialism is the worst form of imperialism: the colon exploits, but takes its share of responsibility towards the colonized (Nkrumah, 1973).
Men have travelled for millennia. However, the concept of tourism only emerged in the 18th century in England, because of changes in mores and values in the context of the industrial revolution. Little by little, by the institutionalization of the free time in our societies, tourism, as a hobby, became common practice. In addition to this appropriation of the time, the phenomenon of globalization and the modernization have also shaped the evolution of tourism. Now, it is ' qualified by a certain mass and became an industry '.
Despite this evolution of travel, tourism remains impregnated a vertical migration trend North-South. This leads us to think about the hidden agenda behind this ideology. Can we see in this context the reproduction of a neo speech? It is true that the concepts of exoticism and authenticity, to spawn a still more borrowed path in the tourism field.
Sustainable development refers to environmental, economic and socio-cultural aspects; not just mitigating negative impacts but pro-actively engaging with these areas with the full range of stakeholders, through a focus on corporate and sustainable responsibility initiatives. Given the high levels of mistrust in Haitian and Kenyan societies, this paper examines CSR initiatives in the tourism sector which could engage citizen diplomacy and increase transparency.
Not many academic papers have been adventurous enough to associate tourism development in black countries with other topics like peace, CSR, transparency and population engagement particularly in destinations like Kenya and Haiti where corruption and unequal distribution of wealth are almost part of the tradition. This paper contributes to the body of meta-literature by focusing on tourism as an economic activity can contribute to the reconciliation of the different classes but more importantly transcend the conception of the government being the oppressor.
Starting with some key concepts analysis, this article adopts a progressive approach successively presenting the studied destinations and then a comparative analysis. It seeks the answers one key question: To what extent CSR practices in tourism can bring peace in Kenya and Haiti? The objective is to discover if the impacts of CSR practices are the same in Kenya (the starting point) and Haiti (the extension point). In other words, is there any kind of dilution of the impacts of CSR practices the further you get from the starting point?
Methodologically, this article builds on academic critical literature on CSR practices and tourism development. This study is going to adopt a comparative and inductive approach.
‘Athithi Kab Jaonge...Nahi Nahi Atithi Kab Aaonge...Aate Raho Kyoki Hum Us De...scmsnoida5
One of the oldest civilization of the world, one of
the greatest nation of the world, one of the greatest
democracy and obviously no need to speak about
the population. This great nation INDIA has
everything. We have every possible resource but
the one that we are blessed with is ‘MOTHER
NATURE’. A nation that has mountains and
oceans, deserts and monuments, heritage sites
and culture- All ingredients of a pure recipe that
makes up for a great tourism nation. Tourism
will not only build ‘BRAND INDIA’ but it will
create enormous employment opportunity for the
youth of India.
Research in the field of tourism in the Caribbean is rather limited despite the fact the industry is capital for the area. This industry is very important for the French Overseas Departments and yet, the local corporate doing business in the sector are limited. Out of the 59 big French Overseas Department corporate, only 14 (24%) have tourism related activities. Tourism is the main activity for only one of them (7%). For all the others (93%), tourism is a fringe activity. Because the tourism sector is especially vulnerable to exogenous factors like political instability, economic crisis, natural disasters and the outbreak of diseases, the tourism industry can be considered as a high risk activity for entrepreneurs in French Overseas Departments. The risk for corporate doing business only in the tourism sector in French Overseas Department is therefore absolute. This risk is only speculative for corporate with tourism as a fringe activity and can become totally speculative for all corporate if the activities developed are non-exclusively tourism businesses. The findings of this research are calling for transformational entrepreneurs and transformational enterprises. The findings of this research are also calling for a better collaboration between stakeholders. Last but not least, it is extremely important for the entrepreneurs in the tourism industry in French Overseas Departments to provide high quality products and services as it is a differentiation tool.
I am doing some research about the effectiveness of travel writings as marketing tools for destinations. The planned outcome of this survey is to use the data collected to substantiate an academic paper that I am currently writing. The current survey is a 'pre-test', therefore, if you have any particular comments, please email me: hugueseraphin.data@gmail.com
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
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Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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Tourism: A moderm form of colonialism in Haiti?
1. TOURISM:
A MODERN FORM OF COLONIALISM IN
HAITI?
Lecturer Event & Tourism Management
The University of Winchester (Faculty Business, Law, Sport)Dr Hugues
4. Haiti was the most popular tourist destination in the Caribbean between the
1940s and the 1960s and, as such, attracted an international jet set.
In 1957, the dictatorship and the atmosphere of terror organised by Francois
Duvalier and his Tontons Macoutes, crippled the country’s tourism industry.
By 2012, the tourism industry had been identified by the new government of
Haiti as a top priority that could lead to the economic development of the
country. The Ministry of Tourism has since focused most of its effort in changing
the image of the destination (Séraphin, 2014b).
6. 1. COLONIALISM
Colonialism started four thousand years after the slave trade in the 15th century. In the case
of Africa, colonisation was characterised by: (a) a political control of the continent by
European countries to ensure the protection of their economic interest (b) an exploitation of
local labour (c) exploitation of local natural resources. To resist this colonialism the majority
of African countries sought independence.
Intra-state and inter-state conflicts in contemporary Africa are the consequences of
colonialism (Bayeh, 2015). The situation was more or less the same in Haiti. Butler and
Séraphin (2013) have established that Africa (particularly Kenya) and Haiti have many
commonalities.
7.
8. 2. TOURISM AND COLONIALISM
At the moment, tourism is all about people from rich countries visiting poor countries.
People from poor countries are often denied access to rich countries. In this instance,
tourism can be considered as a form of colonialism of northern countries over
southern countries, with people of the north feeling superior to people of the south
most of the time. Tourism from an ethnographic point of view represents in this case a
danger for local cultures (Franck, 2000).
Ian Thomson, in ‘Bonjour blanc, a journey through Haiti’ (2014) explains that tourists
in Haiti are not just tourists, they are white people: ‘Blanc’. They are constantly
referred to by their skin colour and are seen as a cash cow. In the tourism and
hospitality sector this can be an issue particularly when it comes to customer service
(Séraphin, 2013; Séraphin & Butler, 2013).
9. TOURISM: A GODSEND OR AN EVIL FOR
HAITI?
Colonialism in the Haitian tourism context
Entrepreneurship in tourism as a tool for emancipation for
Haitians
10. 1. COLONIALISM IN THE HAITIAN TOURISM CONTEXT
In the updated version of ‘Bonjour blanc, a journey through Haiti’, Thomson (2014)
highlights an important question regarding the impact of the tourism industry for the
country:
‘New Hilton and Marriott hotels are due to open in Port-au-Prince; change is coming fast.
The question is whether the poor - that is, the majority of Haitians – will benefit from the
foreign loans and investment, whether money will trickle down from the Hilton to the slums
at the harbour’s mouth. No doubt something will be lost as the global market brings more
all-inclusive resort hotels and standardised Palm Beach sport cabin villages. As in
Jamaica in the 1950s, it will be a trade-off between dignity and the mighty dollar (...) but
jobs are needed’ (Thomson, 2014: xiv).
Based on the above quote and findings from the literature review section, we are going to
consider tourism as a form of colonialism in Haiti. The purpose of this research paper
is also to determine a way to use tourism as a tool for emancipation.
11. 2. COLONIALISM IN THE HAITIAN TOURISM CONTEXT
(references)
Séraphin, H. & Butler, C. (2013) Impacts of the slave trade on the service industry in
Kenya and Haiti: The case of the Tourism and Hospitality sector, Journal of Hospitality
and Tourism, 11, (1), 71-89
Séraphin, H. & Nolan, E. (2014) Voodoo in Haiti: A Religious Ceremony at the
Service of the ‘Houngan’ Called ‘Tourism’, in Frost, W. & Laing, J. (Eds), Rituals and
traditional events in the modern world, New-York: Routledge
12.
13. 3. ENTREPRENEURSHIP IN TOURISM AS A TOOL FOR
EMANCIPATION FOR HAITIANS
Michel (2000) claims tourism can fully benefit a destination, only if the locals are fully
involved in the planning and development of the industry
Manyara and Jones (2005), micro and small scale enterprises can increase the
participation of the poor in the tourism industry. Rogerson (2003) based on his research
in South Africa supports Manyara and Jones (2005) as he argues that it is only through
small enterprises that rural people can participate in tourism.
When formal tourism enterprises are owned by locals, there is a high likelihood of
purchase of local supplies, meaning other sectors of the local economy are going to
benefit from this activity (Shah, 2000). Wanhill (2000) supports this point of view as he
contends that for tourism to be beneficial in terms of income generation, economic
growth, poverty reduction, and improving rural livelihoods
14. CONCLUSION
The tourism sector in Haiti can go one of three ways:
•The tourism sector is mainly in the hands of Haitians – The Haitian identity
remains strong in the industry. The tourists are therefore going to experience an
original product
•The Haitian diaspora has the upper hand in the tourism sector – The Haitian
identity is somehow diluted. The tourists are going to have a mixed cultural
experience and product
•The tourism sector is no longer in the hands of Haitians or the Haitian diaspora,
but in the hands of foreigners or international companies, the Haitians will be
totally alienated from their tourism industry and the products / services offered to
tourists will be standardised and the destination will lose it competitive advantage
15. THANK YOU FOR YOUR
ATTENTION!
ANY QUESTION?
Hugues.seraphin@winchester.ac
.uk