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1. Total Quality Management Elements
Your Company Name

2. TQM
Culture
Leadership
Involvement
Process Quality
TQM Pyramid
Values Empowerment
Continuous Improvement
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Rewards & Recognition
Training, Teams, Awareness
Empowerment , Partnership
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Customer Driven
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Ownership Management
Support Mission Planning Vision
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Measurement Informatics
SPC, Cost Of Quality
Documentation , Reporting
Testing , Tools, Presentation
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2

3. TQM Model
Customer Focus
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Planning Process
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Process Management
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Total Improvement
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Process Improvement
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4. Customer Focus in TQM
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5. Planning Process in TQM
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2013
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2019
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2017
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2015
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2014
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2016
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2018
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2016
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2017
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2018
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2019
Process Management in TQM
6

7. Business Process Improvement
5 Stages Continuous
Improvement Process
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8. Involvement of People
This principle recognizes that
an organization is nothing
without its staff
That their abilities should be
used to full effect for
business success
8

9. TQM Elements
Team Approach
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Employee Empowerment
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Competitive Benchmarking
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Continuous Improvement TQM
Elements
9

10. Determinants of Product Quality
Performance
Characteristics of the Product
Durability
Resistance and long life
of the product
Safety
Injury Risk
Special Features
Some additional features
Reliability
Performance consistency
Evaluation
Evaluation of quality & reputation
Aesthetics
Design, touch, taste, fitting, finishing etc.
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11. Determinants of Service Quality
Communication
Keeping customers informed
Credibility
Trustworthiness , believability, honesty
Security
Freedom from danger risk , or doubt
Understanding/ Knowing The Customer
Understand the customer’s needs
Tangibles
Physical evidence of the service
Reliability
Consistency of Performance & Dependability
Responsiveness
Willingness or readiness of employees
Competence
Required skills & knowledge
Access
Approachability & ease of contact
Courtesy
Politeness, respect, consideration, friendliness
Service
Quality
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12. Importance of Good Quality
Improved
Quality
Increase
Profit
Company
Reputation
Product
Liability
Higher Price
Higher
Productivity
Lower Cost
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13. Consequences of Poor Quality
Lost Revenue
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Lost Customers
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Increased Cost
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Damaged Brand
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Lost of Productivity
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Lower Profits
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Poor Quality = Increased Business Risk
“ Quality Gap” : High Cost of Failure
13

14. Customer Focus
Leadership
Involvement of People
Process Approach
Strategic & Systematic Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationship
TQM Principles
14

15. ISO Certifications
ISO:9001
Help Organization to
produce Desired Outcome
Ensures Ongoing Controls
Enhance Customer
Satisfaction by meeting
Customer requirement
ISO:14001
Helps organization to reduce
waste handling cost. Enhance
branding of organization.
Increases profitability by
saving energy.
ISO:27001
Manages and minimizes
risk exposure Helps you to
comply with other
regulations provide you with
a competitive advantage
ISO:22301
Flexibility during disruptions
competitive advantage cost
savings maintain optimum
client delivery level
ISO:29990
Competitive advantage
helps in establishing
company quality model
increases market presence
global marketability
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16. Total Quality Management Elements Icons Slide
16

17. 17
Additional
Slides

18. Our Mission
18
Our Mission
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Our Vision
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19. About Us
19
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Professional
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Creative
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Talented

20. Our Team
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Designation
Name Here
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Designation
Name Here
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Designation
Name Here
20

21. Financial
50%
Minimum
95%
Maximum
75%
Medium
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21

22. Our Target
Target 01
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Target 02
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Target 03
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Target 04
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22

23. Quotes
“Great things are not done by one
person. They’re done by a
team of people.
-Steve Jobs
23

24. Clustered Bar
0 10 20 30 40 50 60 70 80 90 100
Q1
Q2
Q3
Q4
Unit Count
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Product
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changes automatically based on data.
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Product
24

25. Thank You
25
Address
# street number, city, state
Contact Numbers
0123456789
Email Address
emailaddress123@gmail.com