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Top issue faced by SME
Ucloud Asia Pte Ltd offers consulting and managed IT services focused on cloud solutions for small and medium enterprises (SMEs) to enhance digital transformation and reduce IT costs. The company's offerings include enterprise-grade email systems, data backup, disaster recovery, and security solutions that protect against ransomware attacks. With a 99.999% service level agreement, Ucloud Asia ensures reliable access to cloud services, helping SMEs improve business processes and adopt technology effectively.
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Similar to Top issue faced by SME
Top issue faced by SME
- 1. UCLOUD ASIA W EL C O M E T O PTE LTD
- 2. COMPANY UCloud Asia PteLtd provides consulting, management, advisory and professional managed services to small and medium enterprises (SMEs) around the region that are looking for cloud-based solutions to their various IT and applications needs, We focus to provide enterprise grade email system to enable customer has worry free service.
- 3. Steven Chin Director Experienced Directorwith multiple skill sets supporting SME in Digital Transformation. Combined 18 years of experiences in startups, sales, business development, strategic marketing, Cloud services, IT managed service, IT strategy, IT Service Management, Web Hosting management and digital media. Email: steven.chin@ucloud.sg
- 4. My Journey Run myown site since 1997 At first using free hosting service such as Geocities which is popular in 90s Register my first domain name Register .freehtml.com in year 1997 Want to bring quality hosting to Singapore At that time there are few Singapore web hosting company.
- 5. Our Journey 2002 Started VentureDomain Hosting 2003 Launch web hosting services and domain name registration services 2005 Launch Enterprise Exchange Hosting 2006 Launch Enterprise File Sync
- 6. Our Journey 2006 Launch Multi-StructureHybrid DNS 2010 Launched VPS services 2016 Started Ucloud Asia to bring along IT Managed Services. PRESENT Focus helping customer make use of cloud services.
- 7. Reduction or more inIT expenditures with managed services. Business Agreed Managed IT Service make improvement to business process. SME Actively seeking to employ technology to solve business problem.. 50% 70% 80% Did you know that
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- 9. Get up to85% subsidy from SMB Grant Hub • Best of all there is no tedious paperwork application and you only pay the subsidized amount. • In addition, the subsidies are recurring every year and no expiry.
- 10. Get up to85% subsidy from SMB Grant Hub • Enterprise Exchange Email boxes • Enterprise File Sync storage (Box.com/Dropbox/GoogleDrive/OneDrive etc) • Secure VPN • Cloud VPS • VPS • Business Fiber Broadband • Microsoft Office • Endpoint Solution • (AVG/Avast/Bitdefender/Kaspersky/Malywarebytes/ Trend Micro/Sophos/Symantec) • Data Backup • Disaster Recovery (Ransomware Recovery) • IT Managed Services
- 11. Our Services Cloud Solutions Helpcompany move to the cloud. Do more anytime anywhere with Cloud services. Business Security Enhance your company security. Protect critical business data from hackers and ransomware. Data Center and Hosting Data Centre services. VPS Hosting. Co-location Networking Internet Fiber broadband and networking services. Help your business connect with the world. IT Managed Services IT as a Service – Let you focus on your business. We will take care IT for you. Data Recovery and Backup Data recovery and backup solutions to ensure no data loss.
- 12. Cloud Solutions Cloud computingcan be a great proposition for SMEs, as it has the ability to reduce complexity, cost and IT resource that often comes with on-premise solutions.
- 13. Amazon Web Services Securecloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses grow. Microsoft Azure Turn your ideas into solutions faster using a trusted cloud that is designed for you. Google Cloud Platform Google Cloud Platform lets you build and host applications and websites, store data, and analyze data on Google's scalable infrastructure. Aliyun provides a suite of cloud computing services that covers elastic computing, object storage, relational database, big data analysis, and artificial intelligence
- 14. Internet Broadband andNetworking Internet Fiber broadband and networking services. Help your business connect with the world. Let UCloud Asia help you get connected to bring your business to the next level. We worked with the major ISP locally and internationally to bring you the best internet connection.
- 15. Singtel Singtel Fibre Broadband servicesand co-location Starhub Starhub Fibre Broadband service and co-location. M1 M1 Mobile and Colocation service ViewQwest Business and residential Fibre broadband service My Republic Business and residential Fibre broadband service
- 16. Data Centre andHosting We provide datacenter services ranging from business web hosting, email hosting, VPS hosting, co-location and domain name registration services since the year 2002.
- 17. Data Centre andHosting Managed data centre and web hosting services Co-location 24/7 secured rack with surveillance and access control ensures your servers and appliances are protected Virtual Private Server (VPS) With VPS hosting, you are allocated guaranteed server resources, and have full control of your operating system to install software that you need. Dedicated Server Managed dedicated servers for maximum performance, customizability and satisfaction. Business Hosting Enterprise-level web hosting with premium features.
- 18. You could bethe next target A third of Singapore SMEs hit by ransomware last year (2017): study 33% refused to pay lost access to files More than 61 per cent of companies in Singapore hit by ransomware experienced downtime of more than nine hours from a single incident of ransomware; the equivalent of a full working day. 21% has to cease all operation immediately while 11 per cent lost revenue as a direct result of the attack, according to Malwarebytes' Second Annual State of Ransomware Report released on Tuesday.
- 19. Business Security Enhance yourcompany security. Protect critical business data from hackers and ransomware.
- 20. AVG Give you allthe top-rated antivirus protection. From instant email alerts about threats and to remote admin tools that help you manage online security on the move. Avast Stay focused on your endgame and leave your endpoint security to us. On-premise or cloud-based, we scale to your business — whatever its size, network, or devices. Sophos Next-gen security with real-time intelligence sharing between your endpoints and firewall. Unified protection against ransomware attack. Bitdefender Delivers the best security, unparalleled performance and incredible ease of use for your home PC, business, hybrid infrastructure or datacentre
- 21. Business Security Enhance yourcompany security. Protect critical business data from hackers and ransomware. Total Data Protection Safeguard businesses from IT disasters, human error, and malicious activity Ransomware Protection Cybercriminals want your money. Stop them before they attack you. Business Continuity and Disaster Recovery Protect your business against unknown risks with frequent backup of your entire business infrastructure. Disaster Recovery as a Service If disaster strike, recover your data, servers, desktop and the entire infrastructure to a virtual environment in seconds.
- 22. Case Study Trading CompanyA • Accounts department receive email from ‘supplier’ to bank transfer $40,000 to another bank account (not the regular account). • Await CEO approval • CEO approve transfer without double confirming Engineering Company B • Staff like to backup files to PC and desktop, My document folders • Company Outlook download all emails to PC and leave no copy in server (fear will eat up space) • Company did not implement any secured file backup system • One day attack by ransomware, important files and email data locked. • All email and important file hijacked • Have to pay ransom to restore data
- 23. Case Study (What couldhave prevented hackers) Trading Company A • Accounts department should alert Manager or Management • Call supplier to verify • Check their PC to scan for any virus • Do not click on suspicious links. • Has a robust email system that has built-in anti- phishing protection Engineering Company B • Educate user to always backup data • Implement a secured file storage system that can automate backup data • File storage needs to able to roll-back to working condition
- 24. IT Manage Service Focuson your business and leave your IT support to us. Our affordable and professional IT support maintenance package covers all your office computing equipment such as desktop, laptops, tablets, networking equipment and printers. Our team of qualified IT will keep your office computing environment running optimally. Fixed Monthly Price Our package prices comes in a fixed monthly price so that you will not have any bill shock. Control Your IT Cost Ensuring you buy only what you need, at a cost effective price. Increase Productivity Reduce the impact to your business operation by reducing IT system failure. Ensure shortening time to resolve issues. Protected Business Information Data backup service ensure you have peace of mind knowing all critical business and customer data can be quickly recovered.
- 25. Email Issues facedby SMEs Most SMEs faced following problem when using POP Emails Email is black-listed (RBL) SMEs face issue when sending email to customer and suppliers. . Over Quota A lot of SMEs are having email quota issue either when they receive email. . Email not Sync SMEs are frustrated their email could not sync across multiple device. Blocked Email Some country blocked email such as Gmail etc. 40% 30% 60% 20%
- 26. 4 Main POPEmail Issue Most SMEs faced following problem when using POP Emails Email Black Listed One of the most commonly faced issue. “My email is black listed, my customer/supplier cannot receive email from me” Email Over Quota Do you run out of email space very quickly? Unable access email in certain country A lot of customer feedback they are unable to receive email in country Unable to sync email across multiple device POP email fgace the issue when you download your email, your cant sync with other PC/laptop or mobile phone.
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- 28. Enterprise Exchange Hosting ThisFortune 50 infrastructure is finally available to small- and medium-sized enterprises (SMEs) Always Up 99.999% SLA ensure you will always has access to your company email. Anytime, anywhere. 01 Large Mailbox Store all your company email from Day One. Never run out of email quota. 02 Synced Mail Data All emails, folders, contacts and calendar are synced. Ensure you have access. 03 Enterprise Grade Enterprise graded email that surpass your competitor with enhanced security and anti- spam, anti-phishing technology built-in. 04
- 29. How we canhelp your company? What is Enterprise Email Hosting? Compliance and High Availability Backup and file sharing capabilities that reduce downtime from ransomware Unlocks the power of Microsoft Outlook. Opens up many features that are otherwise inaccessible in Microsoft’s latest Outlook client and Outlook Web Access (OWA) interface. Cloud Based Email Sync your email to the secured cloud. No more worry of PC crash. Makes mobility and collaboration easy Stay connected and coordinated with full access to your email, calendar and shared contacts on any device. . Always Up Email 99.999% Service Level Agreement ensure you have access to email when you need it. No more lost customer email!. Reduce risk of ransomware attack Reduce the risk of losing data due to employees clicking on links that install ransomware
- 30. File Backup Issuesfaced by SMEs Most SMEs faced following problem when implementing data backup Unable to create automatic backup/sync Many of the file sync system cannot backup folder other than main folder. . Limited Version Roll Back SMEs are concern they are not able to roll back to olderfile version. . Space Quota SMEs are frustrated need to pay high price to store huge amount data. Access Management SMEs are concern who can access their files 60% 80% 60% 20%
- 31. 4 Top DataBackup Issue Most SMEs faced following problem when using file server or NAS to backup data Space Over Quota You need too keep adding hard disk space Limited File Roll Back Most of the backup solution does not allow you to roll back for unlimited version Unable to back up data outside sync folder All your data need to be in a special syn folder in order to sync and backup Access Management Unable to set permission who can access what
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- 33. Enterprise File Sync ThisFortune 50 infrastructure is finally available to small- and medium-sized enterprises (SMEs) Complete Management complete file management solution for storing, backing up, sharing and collaborating on files 01 Easy for Employees Works on Mac, PC, iOS, Android and the web . 02 Full Administrative control Full administrative control over users, files, devices, and sharing 03 Reduce downtime Help reduce downtime from lost devices, hardware failure, ransomware attacks and other types of data loss events 04
- 34. How we canhelp your company? What is Enterprise File Sync? Admin control Control users, files, sharing and devices. Allow remote wipe. Real Time Backup and In-point restore. Real time back up allow you to restore to most recent workable files. Cloud Based Backup Sync your files and data to the secured cloud. No more worry of PC crash. Makes mobility and collaboration easy Collaboration and online co-editing Secured share files Securely share files and folders inside and outside the company. Syn and Access files Sync and access files from desktop, mobile, web
- 35. We are dealingwith many international customer and supplier and your Enterprise Exchange Hosting ensure I have peace of mind that my business email data are well secured! (Customer since year 2012) Mehul We switched to Enterprise Exchange Hosting after we are hit by lots of email issue such as low email quota, unable to sync my emails. (Customer since year 2013) Ben Soh Testimonial Company name and title omitted to keep customer data confidential
- 36. We are lookingfor 1. Company seeking to digital transform (SME Go Digital) 2. Company or individual that want to help us resell our Enterprise Exchange Hosting, Enterprise File Sync. 3. Industry: Accounting Firm, Web Design Firm, SEO/Internet Marketing Firm Industry we like to help 1. F & B 2. Financial Services 3. Property Services 4. Recruitment Services 5. Law Services 6. Medical Services 7. Retail Services 8. Engineering Services
- 37. Contact Us tofind out more Ucloud Asia Pte Ltd 60 Paya Lebar Road #09-38 Singapore 409051 steven.chin@ucloud.sg www.ucloud.sg +65 6100 8223 ucloudasia
- 38.
Editor's Notes
- #2 Include company story Mission / Vision / Why Us/ why we start Testimonial from customer / most not wishing to reveal name as from industry that require compliance such as financial services
- #20 Source: www.businesstimes.com.sg/technology/a-third-of-singapore-smes-hit-by-ransomware-last-year-study (dated 01 Aug 2017) A STUDY has found that one in three small and medium-sized enterprises (SMEs) in Singapore have experienced a ransomware attack in the last year. About 21 per cent of those who had been hit by ransomware had to cease all business operations immediately, while 11 per cent lost revenue as a direct result of the attack, according to Malwarebytes' Second Annual State of Ransomware Report released on Tuesday. The report revealed that more than half of cybercriminals (53 per cent) who strike SMEs in Singapore with ransomware ask for payments of less than US$1,000, with only 7 per cent asking for sums more than US$10,000. A third of SMEs (33 per cent) who refused to pay the ransom lost access to files as a result. More than 61 per cent of companies in Singapore hit by ransomware experienced downtime of more than nine hours from a single incident of ransomware; the equivalent of a full working day.
- #23 Questions to ask: How many physical servers and virtual machines do you have? 2) What type of OS and versions are running on the servers / VMs 3) What is the network speed on the LAN? 4) What is the outbound uplink connection speed available via the internet? 5) what are the applications/databases that are to be backed up? 6) what is the total utilised data size that needs to be backed up? 7) what are the RPO/RTO requirements?
- #24 Company A Accounts department receive email from ‘supplier’ to bank transfer $40,000 to another bank account (not the regular account). Await CEO approval CEO approve transfer without double confirming Engineering Company B Staff like to backup files to PC and desktop, My document folders Company Outlook download all emails to PC and leave no copy in server (fear will eat up space) Company did not implement any secured file backup system One day attack by ransomware, important files and email data locked. All email and important file hijacked Have to pay ransom to restore data
- #26 Questions to ask: How many physical servers and virtual machines do you have? 2) What type of OS and versions are running on the servers / VMs 3) What is the network speed on the LAN? 4) What is the outbound uplink connection speed available via the internet? 5) what are the applications/databases that are to be backed up? 6) what is the total utilised data size that needs to be backed up? 7) what are the RPO/RTO requirements?
- #27 Questions to ask: How many physical servers and virtual machines do you have? 2) What type of OS and versions are running on the servers / VMs 3) What is the network speed on the LAN? 4) What is the outbound uplink connection speed available via the internet? 5) what are the applications/databases that are to be backed up? 6) what is the total utilised data size that needs to be backed up? 7) what are the RPO/RTO requirements?
- #28 Recovery Point Objective (RPO) describes the interval of time that might pass during a disruption before the quantity of data lost during that period exceeds the Business Continuity Plan’s maximum allowable threshold or “tolerance.” Example: If the last available good copy of data upon an outage is from 18 hours ago, and the RPO for this business is 20 hours then we are still within the parameters of the Business Continuity Plan’s RPO. In other words it the answers the question – “Up to what point in time could the Business Process’s recovery proceed tolerably given the volume of data lost during that interval?” RTO: Recovery Time Objective The Recovery Time Objective (RTO) is the duration of time and a service level within which a business process must be restored after a disaster in order to avoid unacceptable consequences associated with a break in continuity. In other words, the RTO is the answer to the question: “How much time did it take to recover after notification of business process disruption?“ RPO designates the variable amount of data that will be lost or will have to be re-entered during network downtime. RTO designates the amount of “real time” that can pass before the disruption begins to seriously and unacceptably impede the flow of normal business operations. There is always a gap between the actuals (RTA/RPA) and objectives introduced by various manual and automated steps to bring the business application up. These actuals can only be exposed by disaster and business disruption rehearsals. Some Examples Traditional Backups: In traditional tape backups, if your backup plan takes 2 hours for a scheduled backup at 0600 hours and 1800 hours, then a primary site failure at 1400 hours would leave you with an option to restore from 0600 hours backup, which means RPA of 8 hours and 2 hours RTA. Continuous Replication: Replication provides higher RPO guarantees as the target system contains the mirrored image of the source. The RPA values depend upon how fast the changes are applied and if the replication is synchronous or asynchronous. RPO is dependent on how soon can the data on target/replicated site be made available to the application.
- #30 Top POP Email issues faced by SME: 1. Email blacklisted - unable to send email to customer/supplier 2. Email over quota - run out of space quickly 3. Unable access email in certain country 4. Email not sync across multiple devices 中小企业面临的顶级POP电子邮件问题： 1.电子邮件列入黑名单 - 无法发送电子邮件给客户/供应商 2.超出限额的电子邮件 - 快速用完邮箱空间 3.在某些国家无法访问电子邮件 4.电子邮件不能在多个设备上同步 Top Data Backup issues faced by SME: Space over quota - run out of space quickly Limited file rollback - cannot roll back to earlier version Unable to backup data outside sync folder - result in loss of data Access Management - Restricting who have access to which data 中小企业面临的首要数据备份问题： 1.超出配额空间 - 快速用尽空间 2.有限的文件回滚 - 无法回滚到早期版本 3.无法备份同步文件夹外的数据 - 导致数据丢失 4.访问管理 - 限制谁可以访问哪些数据
- #31 Top POP Email issues faced by SME: 1. Email blacklisted - unable to send email to customer/supplier 2. Email over quota - run out of space quickly 3. Unable access email in certain country 4. Email not sync across multiple devices 中小企业面临的顶级POP电子邮件问题： 1.电子邮件列入黑名单 - 无法发送电子邮件给客户/供应商 2.超出限额的电子邮件 - 快速用完邮箱空间 3.在某些国家无法访问电子邮件 4.电子邮件不能在多个设备上同步
- #32 Top POP Email issues faced by SME: 1. Email blacklisted - unable to send email to customer/supplier 2. Email over quota - run out of space quickly 3. Unable access email in certain country 4. Email not sync across multiple devices 中小企业面临的顶级POP电子邮件问题： 1.电子邮件列入黑名单 - 无法发送电子邮件给客户/供应商 2.超出限额的电子邮件 - 快速用完邮箱空间 3.在某些国家无法访问电子邮件 4.电子邮件不能在多个设备上同步
- #35 Top Data Backup issues faced by SME: Space over quota - run out of space quickly Limited file rollback - cannot roll back to earlier version Unable to backup data outside sync folder - result in loss of data Access Management - Restricting who have access to which data
- #36 Top Data Backup issues faced by SME: 1. Space over quota - run out of space quickly 2. Limited file rollback - cannot roll back to earlier version 3. Unable to backup data outside sync folder - result in loss of data 4. Access Management - Restricting who have access to which data 中小企业面临的首要数据备份问题： 1.超出配额空间 - 快速用尽空间 2.有限的文件回滚 - 无法回滚到早期版本 3.无法备份同步文件夹外的数据 - 导致数据丢失 4.访问管理 - 限制谁可以访问哪些数据
- #37 Top Data Backup issues faced by SME: 1. Space over quota - run out of space quickly 2. Limited file rollback - cannot roll back to earlier version 3. Unable to backup data outside sync folder - result in loss of data 4. Access Management - Restricting who have access to which data 中小企业面临的首要数据备份问题： 1.超出配额空间 - 快速用尽空间 2.有限的文件回滚 - 无法回滚到早期版本 3.无法备份同步文件夹外的数据 - 导致数据丢失 4.访问管理 - 限制谁可以访问哪些数据
- #39 Target customer profile: Offices in multiple locations Mobile, traveling or remote employees Currently use file servers, PC backup, file sync and share services or a combination Share very large files: Design and Creative, Architecture/Engineering Comply with industry regulations: Health Care, Finance, Legal Share files between departments, within the company, or with external business partners, vendors, or customers
- #42 $50 Per 50 voucher For $250 min