Client Retention is one of the most important aspects of every business. Becoming pro-active with clients and making sure that each business is retained, is very important for every business owner.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
How to Go Above and Beyond Customer Service, Superhero StyleDesk
In today's day and age of immediate solutions and mobile services, customer expectations of a company's support are higher than ever. In order for your business to thrive in this social world, you can't just have normal customer service reps...you need to have Agent Superheroes.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
How to Go Above and Beyond Customer Service, Superhero StyleDesk
In today's day and age of immediate solutions and mobile services, customer expectations of a company's support are higher than ever. In order for your business to thrive in this social world, you can't just have normal customer service reps...you need to have Agent Superheroes.
Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
The SlideShare presented here will give the viewers a description of how any organisation should look towards providing service experience their customer. If you want to achieve service excellence then this is the mindset you should keep.
Delight occurs when service exceeds expectations consistently. Also, delighting your customers can become your competitive advantage. One of the challenges in every business is to make a competitive advantage which can not be copied by your competitors. They will be able to copy your products, services and may be pricing too but the only thing which they can’t copy is the experience you give to your customers while conducting business with them. Therefore, it is very essential that businesses start paying more attention to satisfy customers with the good experience. It does make sense to focus on delighting and keeping your customers intact.
I am attaching an amazon case study that will showcase the callous attitude of their customer support, lack of empathy for a customer with a problem, and absolute ignorance from the leadership team of Amazon - I mean Jeff Bezos himself and his India country head, Amit Agarwal. Of course, these guys are busy making money by cheating innocent customers - my take!
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
The SlideShare presented here will give the viewers a description of how any organisation should look towards providing service experience their customer. If you want to achieve service excellence then this is the mindset you should keep.
Delight occurs when service exceeds expectations consistently. Also, delighting your customers can become your competitive advantage. One of the challenges in every business is to make a competitive advantage which can not be copied by your competitors. They will be able to copy your products, services and may be pricing too but the only thing which they can’t copy is the experience you give to your customers while conducting business with them. Therefore, it is very essential that businesses start paying more attention to satisfy customers with the good experience. It does make sense to focus on delighting and keeping your customers intact.
I am attaching an amazon case study that will showcase the callous attitude of their customer support, lack of empathy for a customer with a problem, and absolute ignorance from the leadership team of Amazon - I mean Jeff Bezos himself and his India country head, Amit Agarwal. Of course, these guys are busy making money by cheating innocent customers - my take!
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
Performance marketing & ROI des Actions Digitales - eDayStratenet.com
Comment optimiser la performance de vos actions digitales ?
Quels sont les leviers de croissance pour votre entreprise ?
Comment optimiser le cycle de vente online : Acquisition, Conversion, Rétention
Appdays 2016 - Rétention : l'arme de croissance massive de MolotovLuc Behar
Quand on lance son app, il n'est pas toujours facile d'orchestrer les différents leviers du marketing . La thèse défendue ici est celle de 'faire un produit qu'on adore' avant de 'faire adorer le produit'. Cela conduit à une stricte séquence des messages, une focalisation sur l'activation et la rétention, de son audience cible, celle qui trouve de la valeur dans le produit proposé. Des exemples sont fournis pour illustrer la façon de procéder pour améliorer le produit et l'amener à un haut niveau de performance synonyme de croissance forte : beaucoup de bouche à oreille, audience solidement croissance, forte conversion et haute Life Time Value :)
MATHIEU VADOT
-----------------------------
Le numérique a pris une place dominante sur le marché du tourisme. Pour les acteurs du tourisme, les leviers e-marketing sont nombreux et complexes.
Linda Källqvist, Director of Client Experience at Meltwater, spoke with the Women in Customer Success group about the customer journey and the most important aspects.
Business Process Outsourcing help customers to create and convey business process advancements with cutting-edge outsourcing administrations. These administrations change ventures and delivers high performance in lower costs
In the dynamic business world of today, building and maintaining strong client relationships is the cornerstone of success. In this training, we delve into the art of fostering effective client relationships within the agency environment.
On Monday, 7th August, 2023, our Key Account Manager, Onyinye Chukwudi, discussed the strategies and techniques that empower you to become a trusted partner, exceed client expectations, and propel your agency towards new heights in the Lunch and Learn session titled “Unlock the Power of Lasting Partnerships: Mastering Effective Client Relationship Management in the Agency Landscape".
Watch the replay of this insightful session with our Key Account Manager.
Subscribe to our YouTube channel
Kindly drop your questions in the comment section if you have any, we will attend to them swiftly.
Best-in-class companies build customer loyalty by creating a customer-centric culture and by consistently exceeding customer expectations. They understand that customer loyalty is not just about offering competitive prices and products; it's also about building relationships with customers and making them feel valued.
How to Create a Customer Engagement Strategy - 7 tips and tricksMaheen Memon
Tips & Tricks to Maintain Customer Centricity in a Growing Organization
Are you struggling with creating a meaningful engagement strategy for your growing customer base?
Maheen Memon, Director of Customer Success at Nulogy, will share tips and tricks to make sure you don't lose sight of the customer as your organization scales up.
She will discuss how her organization moved from a reactive, hero-based model to a measured, proactive approach.
Have your customer service representatives started talking politely? Has the call time taken to successfully deal with a customer reduced? Have your started taking the customer complaints seriously?
Cracking The Customer Support Efficiency CodeWorkforce Group
As a business owner or key decision maker, when your business needs to scale to keep up with more impatient, demanding customers, finding ways to improve the efficiency of your customer service team is essential.
Today’s customers don’t just hope for a good customer service experience; they demand it. And with your competitors constantly lurking and innovating ways to win the market, delivering efficient customer service is crucial to maintain your competitive advantage.
The question then is, how do you go about this? How do you unlock a new level of excellence by elevating your customer service Efficiency?
In this deck, you will learn effective tips to take your customer service to the next level.
You will also learn;
• The most important reasons why you should take your customer service efficiency seriously
• The key metrics to look out for in measuring the efficiency of your customer service
• How to improve your customer experience with Workforce Connect.
Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more.
You'll learn:
- The ROI of customer advocacy
- Why advocacy matters for marketers (even if it’s not managed by your team)
- How to leverage advocates to create content for every stage of the funnel
The Global businesses have changed the way they use to think. You should too! Companies have started realising the importance of cash flow in the business and efficient management of finances. In order to, further add steps in this growth invoice management software are playing a major role. Read now how an online invoice software benefits your business.
Excellent ways to effectively optimize your accounts payableVeronika Tondon
Record Payable may not be an energizing assignment; it's tied in with arranging for the working funding to fuel development. Here every merchant receipt is steered to creditor liability for preparing. With regards to working capital enhancement, many organizations broaden payables as far as might be feasible that outcomes in slower conveyance times, grave installment terms and disintegrate provider's connections.
Steps for optimizing invoice processing systemVeronika Tondon
Invoice processing systems typically imply that the software program application is capable of operating without guide systems. The bill processing device can manage all files and papers coming via an account payable department, online. Normally, they may be modular in layout, can help cut charges and improve performance by means of processing invoices without difficulty.
GST is one of the indirect tax on the supply of goods and services from the manufacturer to consumer. GST combines all the taxes into one and subsumes all the indirect taxes. This is done for all the central level and state level taxes.
Earlier traditional paper-based adopters crave ways for efficient and cost-saving solutions. The e-invoicing process improves the cash flow and working capital with the automated solution on a global scale. The use of electronic invoicing software eliminates the need for manual input of invoices received via email, PDF or paper. The e-Invoicing solutions can result in savings of 60-80% as compared to traditional paper-based invoicing.The decision to exchange invoices just in an electronic format has a tremendous multiplier effect on a broad scale market adoption.
The business networking take a long run to ensure the business to the next level. The effective small business networking can be done with participation in business events. Build a strong personal relationship with effective business networking team to enhance your business. The business networking tips is focussed on good listening capabilites, be of help, building reputation with the potential contacts, positivity, follow up and much more.
Make project estimates not only affected by the known factors like resources, budget, type of the project and its scope. But also for the unknown variables and risks. Have the right project estimating techniques to make the accurate estimations. Here are a few tips to be followed for the accurate project estimations based on the project priorities, risk factor, proper planning process, clarifying assumptions, including contingency and common activities like meetings, edits etc. Be proper on management of estimates on time.
Automating the accounts receivable and invoicing process best practicesVeronika Tondon
The success of the company depends on the account receivable process. Some of the best practices in the automation of the account receivable process includes automation of the invoice sending process, invoice delivery, approval process, automated report generation, integration with the current systems, automated payment reminders, billing statements and much more. Invoicera helps in the management of the invoices with customized enterprise invoicing solutions, automated accounts receivable management.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
2. Introduction
Client Retention is one of the most important aspects of every business.
Becoming pro-active with clients and making sure that each business is
retained, is very important for every business owner. One, must at the same
time – ensure that each client is a profitable one. Here are some key reasons
why clients leave:
● Dissatisfaction with the services
● Better features of competitors
● Reduced comfort level
3. Communicate Clearly
● Clear communication builds a foundation for better customer relations. A
service level agreement is a useful way for the client to understand what
all is going to be provided in terms of goods and services.
● The agreement also includes the time-frame and the cost of services.
Keeping a tab on the work-in-progress for each client project and
ensuring quality delivery of each ask is important.
● When you keep all of your communication transparent, there will be
lesser chances of a dispute and more chances of retaining the client.
4. Build Trust
● Showcasing the expertise of the business helps you build trust with your
clients. If your clients trust you they will not leave you.
● Talk about your expertise in providing quality products and services, with
your clients. When you act as a consultant and a guide to your clients, the
relationship automatically strengthens and stays for longer.
6. Simplify Processes
● Simplifying the process of providing services to clients is a very useful
client retention strategy. Many businesses automate business
processes and retain clients for longer. Tools like Invoicera help in
automating the invoicing and payments process, making it really
simple for clients.
● Creating standard processes and maintaining checks and balances so
they are being followed as desired.
7. Go Out of the Way To Help
Clients
● Going that extra mile to help your clients, will help you build great
one-on-one relationships with them.
● This can be really helpful in getting the clients to stick around for
longer.
8. Client Feedback Process
● Regular feedback forms and surveys are helpful in gauging the
satisfaction level of the client. This also helps in mapping the
expectation level of the clients, vis-a-vis the current service levels.
● Customer feedback forms must be thoroughly analysed to understand
the pain areas and work on them to ensure that these are resolved at
the earliest.
9. Do-Not Get Complacent
● At times business owners tend to get complacent with their existing
clients. Making sure that you activate these clients with regular
meetings and communications is essential. This helps in maintaining
the business relationship for longer.
● You can also find upselling and cross selling opportunities to improve
the revenue for each of the clients.
10. Be ThankFul
● Thanking the client and sending out gifts to them, can be a useful way
to build relationships that are beyond pure business. Understanding
the client on a personal level would give you an edge over your
competitors as far your business relationship is concerned.
● Sending out personalized e-mail messages and gifts on special
occasions is a useful strategy for client retention.