The document outlines the top 10 trends and predictions for financial institutions in 2017. The top trend is removing frictions from the customer journey through improved integrated multi-channel delivery and usage of technologies like big data, AI, and analytics. Other trends include open APIs, building partnerships with fintech firms, expanding digital payments, responding to regulatory changes, exploring technologies like IoT and voice, the emergence of challenger banks, and investing in innovation programs.

1. FOR FINANCIAL
INSTITUTIONS IN 2017
TOP 10 TRENDS
&
PREDICTIONS
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2. 54%
Removing
frictions from the
customer journey
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3. 53%
Usage of big data,
AI, advanced
analytics and
cognitive
computing
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4. 45%
Improvement in
integrated multi-
channel delivery
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5. 32%
29%
Open APIs
Building partnerships
between banking and
fintech firms, Expansion
of digital payments
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6. 18%
Increment in
Responding to
Regulatory
changes
11%
Exploring
advanced
technologies
(IoT, voice)
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7. 1O%
9%
Emergence of
new challenger
banks
Investment in an
innovation accelerator
or accelerator program
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8. SOURCE : DBR RESEARCH DECEMBER 2016