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Tool 17:
Marketing
Action Plan
This project has been funded with support from the European Commission. Thispublication reflects
the views only of the author, and the Commission cannot be held responsible for any use which may
be made of the information contained therein
Tool 17: Marketing Action Plan
Havingusedsome of the other ROOTStools, youshouldnow have identifiedstrengthsandgapsor
areas forimprovementinhowyoumarketyourcultural enterprise tourism business.Whatchanges
can you make andwhat actionscan you implementtoimprove the marketingof yourcultural
heritage tourism enterprise?
Use the followingtablestoidentifyasetof changesandimprovementsyouwanttoimplementover
the next12 months.You mightfindithelpful tobrainstormideasandtoinvolve otherssuchasteam
memberstodevelopyourplans.
Examplesof actions (what);
 Re-writinganddevelopingyourmarketingplan
 Undertakingcustomerresearchandothermarketresearch
 Commissioningnew and/orup-datingof photographs,branding,leaflets,brochures,signage
and displaypanels
 Conductingvisitorandcustomersurveystogainfeedbackonpositive elementsof their
experience andareasforimprovement
 Re-thinkingwhere andhowyoupromote yourenterprise locallyandregionally
 Social mediastrategyanddigital marketingactivities
 Networkmarketingwithother local agenciesandorganisations(e.g.touristboards,
membershipbodiesandlocal authorities)
 Reviewingpricinganddiscountingschemes
 Publicrelationsandpublicitystrategy
 Commissioningandpurchase of new/updatedsouvenirbookletsand/orproduct
memorabilia(e.g.brandedkeyrings,pens,postcardsandnote books)
Be creative andinvolve visitorsteammembers,familyandfriends –youcan evengetinspirationby
visitingandtalkingtoothercultural heritage enterprisesabouthow theymarkettheir enterprise.
My Marketing ActionPlan
Use the followingtable toplanandmonitorthe implementationof yourmarketingplan.
Action (What) Who When Resources
And Budget
Progress

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Tool 17 marketing action plan

  • 1. Tool 17: Marketing Action Plan This project has been funded with support from the European Commission. Thispublication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein
  • 2. Tool 17: Marketing Action Plan Havingusedsome of the other ROOTStools, youshouldnow have identifiedstrengthsandgapsor areas forimprovementinhowyoumarketyourcultural enterprise tourism business.Whatchanges can you make andwhat actionscan you implementtoimprove the marketingof yourcultural heritage tourism enterprise? Use the followingtablestoidentifyasetof changesandimprovementsyouwanttoimplementover the next12 months.You mightfindithelpful tobrainstormideasandtoinvolve otherssuchasteam memberstodevelopyourplans. Examplesof actions (what);  Re-writinganddevelopingyourmarketingplan  Undertakingcustomerresearchandothermarketresearch  Commissioningnew and/orup-datingof photographs,branding,leaflets,brochures,signage and displaypanels  Conductingvisitorandcustomersurveystogainfeedbackonpositive elementsof their experience andareasforimprovement  Re-thinkingwhere andhowyoupromote yourenterprise locallyandregionally  Social mediastrategyanddigital marketingactivities  Networkmarketingwithother local agenciesandorganisations(e.g.touristboards, membershipbodiesandlocal authorities)  Reviewingpricinganddiscountingschemes  Publicrelationsandpublicitystrategy  Commissioningandpurchase of new/updatedsouvenirbookletsand/orproduct memorabilia(e.g.brandedkeyrings,pens,postcardsandnote books) Be creative andinvolve visitorsteammembers,familyandfriends –youcan evengetinspirationby visitingandtalkingtoothercultural heritage enterprisesabouthow theymarkettheir enterprise.
  • 3. My Marketing ActionPlan Use the followingtable toplanandmonitorthe implementationof yourmarketingplan. Action (What) Who When Resources And Budget Progress