This document proposes a tiered response policy for video intrusion alarms that would prioritize responses to alarms confirmed by video. It provides examples of case studies where video alarm systems resulted in arrests, discusses the technologies involved, and outlines a three-step process for law enforcement agencies to implement this policy. The goal is to adopt priority response to video intrusion alarms as a formal policy in order to increase arrests, efficiencies and cost savings for law enforcement.

1. Tiered Response
for Video Intrusion Alarms
A “win” for everybody

2. HOV Lane for Video Alarms
New Alarm Systems Create Policy Opportunity:
Priority Response to Video Intrusion Alarms
Benefits:
Arrests, Efficiencies, Cost Savings
Goal – Adopt Priority Response as Formal Policy:
1. Create new code in CAD in Dispatch Center
2. Create email address in Dispatch Center
3. Draft formal policy announcement.

3. Enhanced Video Alarms are:
NOT surveillance
 This is an "incremental step" in technology
doing exactly what intrusion alarms and
central stations have always done:
“Detect and Notify”.
 Video intrusion alarm systems go beyond
traditional “Detect and Notify” practices,
providing visual confirmation of what
caused the alarm.

4. What Are Video Intrusion Alarms?
1.Alarm signal with video
clip is transmitted to a
central station.
2. Operator confirms if
an intruder is present
and calls owner.
3.operator dispatches
confirmed alarm for
priority response.
www.priorityresponse.info

5. Video Intrusion Alarms are:
 NOT to identify an intruder
 NOT 24/7 surveillance video
 NOT to provide "live video" on demand
 NOT self-monitored by the consumer
 MONITORED by a qualified UL listed
Central Station

6. Video Intrusion Alarms:
Why now?
 Video Intrusion Alarm Systems have become
cost effective, competing with non-video systems.
 Affordable for the residential consumer and small
businesses, not just large businesses. This is not a
service for the rich.
 Law Enforcement is under budgetary pressures,
seeking new efficiencies.

7. Video Intrusion Alarms are:
Vendor Neutral
 Dealer/Installers:
Security dealers and system integrators have
access to many video intrusion alarm systems
- none are unique.
 Central Stations:
Ability to monitor many types of video
intrusion alarms - none are unique.

8. Vendor Neutral:
Three Technologies - Many Mfgrs
1. CCTV with 2. Hybrid Alarms with
Pixel Detection integrated CCTV
Alarm Panel
Video Module
3. Standalone

9. How does Response work?
2 Confirming
Owner phone calls
Monitoring
Squad Car Alarm Station
Priority
Response
Queue
PSAP 1. Event A PSAP PSAP
2. Event B Event
Dispatcher CAD Call Taker
3. Event C

10. Case Study – Phoenix
 Central Station operator
views what caused the
alarm
 Video clip can be sent
to 911 center and/or
squad car

11. 40 arrests – 4 months

12. Case Study – Detroit

13. 60 arrests – 6 weeks
Arrested
Vandals with School Pipes
Sledge Hammers

14. Multiple Arrests/Many Sites
No Prosecution
Needed
Substation Arrest Winter Copper Theft
Theft of Grounding At Utility Yard
Rods

15. Proven in Remote Sites
arrests
4-Wheeler Intruders
Arrested
Fenced Compound Construction Sites

16. Proven in Remote Sites
Copper Thieves
Desert Heat Construction Sites

17. It already works!
• Seattle
– 11 dispatches/11 arrests
• Multiple Central Stations
– 50% Videofied alarms = arrests

18. Enhanced Video Alarms:
They Work
 All three technologies work and
deliver instant video for immediate
response:
Arrests
Efficiencies
Officer Safety

19. 3 Steps to Priority
Response
1. Create new alarm code in PSAP
(Public Safety Answering Point)
CAD (Computer Aided Dispatch)
2. Create email address to receive
video clips from Central Station
3. Formal announcement of PSAP
policy to consumers/industry

20. Simple Press Release
Formal Announcement
The ______ Police Department has designated alarms
confirmed as crimes in progress for priority
dispatch. We will continue our existing response policy
for standard alarm systems.

21. Sheriff Support

22. Policy is being adopted
“While Calhoun County sheriff’s deputies will
continue our current policy of responding
immediately to all intrusion alarms, we believe that
enhanced video alarms offer enhanced protection
to you and help us in our efforts to keep Calhoun
County citizens safe and protect their property.”
Sheriff Larry Amerson, Calhoun County

23. Industry Support

24. APCO Support

25. Case Study – Boston
• Leading companies in
the Greater Boston area
together
• Meeting with the PSAP
manager
• Worked with the CAD
program and IT (email)

26. Boston PSAP Meeting
Wayne
Wayne American
Alarm ASG
Alarm Alarm Stanley
Systems Security
Systems Security
Security Industry Support

27. Case Study – Boston
• Alarms were Priority 3
• 2 new alarm codes in CAD
VAC = Video Alarm Commercial
VAR = Video Alarm Residential
• Special email address for
Videos

28. Boston PSAP – Video Alarm
Actual Video alarm

29. Case Study – Los Angeles
• Leading companies in
Southern California area
together
• Meetings with the
Southern California
PSAP managers
• Worked with the CAD
program and IT (email)

30. Orange County PSAP
CMS Stanley
Monitoring Security

31. Los Angeles PD
the LAPD implemented a revised Burglar Alarm
Dispatch Policy to make optimum use of limited
public safety resources. … A verified burglar alarm
will be dispatched as a high priority call.

32. Baltimore PSAP
Stanley
Stanley Security
Security
Vector
ASG
Security

33. Boise PSAP
Idaho
Alarm
Assn.

34. Call to action:
1. Create new response code in dispatch CAD with
higher priority response level.
2. Email address in the dispatch center where
participating central stations can send videos.
Example: VideoAlarm@citypd.gov
2. Formal announcement of policy change to
community.

35. For more information:
• Review videos of actual apprehensions:
www.apprehensions.videofied.com
• www.priorityresponse.info

36. Proven Budget-friendly
Infrastructure Protection
• Cordless
MotionViewer
PIR Motion Sensor
• Wireless
• Video Alarm
System
• Up to 24 Viewers
on a single system
4 year
Night Vision Battery
Digital Camera Infrared Illuminators

37. Sheriffs Endorse