Tideway Foundation is an automated application dependency mapping solution that provides a complete topology and single source of truth about business applications, infrastructure, and dependencies. It uses agent-free discovery and pattern matching to map relationships between all levels of the IT environment from individual components to complex applications. Regular knowledge updates ensure it can recognize new technologies.

1. Tideway FoundationTM 7.2
Search for the Data Center
Today’s Fortune 1000 organizations rely upon their IT infrastructure to run all as-
pects of their business. IT architectures are rapidly becoming more complex and
interconnected, resulting in an explosion of ever-changing dependencies in the
run-time environments. This has lead to a proliferation of unnecessary hardware,
virtual machines and software – meaning higher costs. It also makes critical data
center migration and consolidation projects hard to plan and risky to execute.
Today’s tools and techniques – traditional Tideway Foundation is the most widely techniques cut across previously disparate
asset and inventory management, deployed Application Dependency silos of configuration information,
spreadsheets, and the collective Mapping solution in the market – providing automatically populating and maintaining
knowledge of the team can’t cope with the a complete topology of applications and the a data store of Configuration Item (CI) and
pace of change. A new approach to IT underlying IT infrastructure, including how dependency information.
service management is necessary. they support critical business processes.
Tideway’s Automated Application Depen- Tideway Foundation provides browser-
dency Mapping solution – Foundation - is Tideway Foundation delivers a reliable and based access to flexible dashboards,
at the forefront of providing support for the up-to-date single source of truth about your drill-down reports , graphical visualizations
ever-changing IT infrastructure. business applications, infrastructure and the and, of course, search through its
critical dependencies between them. task-specific IT Portal. Stand alone,
Tideway Foundation’s non-stop discovery Tideway Foundation is the cornerstone to
effective planning and execution of data
center projects. When integrated with other
commercial or in-house enterprise service
management tools, Foundation is core to
implementing IT best practice
frameworks such as ITIL® and initiatives
such as Business Service Management
(BSM) and Configuration Management
Databases (CMDBs).
Need the 360 degree view of your IT
infrastructure?
Tideway Foundation’s data center discovery
provides the broadest possible coverage
of the IT environment. Solutions based on
proprietary agents are inherently limited by
their ability to understand only the hosts on
which they have been deployed. To address
this limitation, Tideway Foundation has
pioneered the development of true, multi-
platform agent-free data center indexing
combined with reconciliation of third party
data sources.
©2008 Tideway Systems, Inc. 1

2. What’s New in Foundation 7.2?
• Hardware Reference Data – power consumption, heat output and rack space requirements are
recorded against discovered servers helping to optimize power and space.
• End of Life Data – end of life dates are recorded against common operating systems and software,
helping to keep the infrastructure risk-free
• Dynamic Discovery Extensions – a plug-in architecture that makes it easy to add new
discovery techniques.
• Database Discovery – based on the Dynamic Discovery Extensions architecture – a plug-in
that lets you understand dependencies on databases and tables, and also to look up contextual
data for any CI.
• Data Consolidation – data from multiple appliances can be consolidated into a single view,
making deployment easier in firewalled environments and increasing speed of discovery
in large estates.
Need results fast? Need to understand complex Total IT transparency
Tideway Foundation ships with a wide business applications? The transparency that Tideway Foundation
variety of pre-populated patterns, enabling Every business is unique – containing creates removes the guesswork typically
it to recognize the most common hardware different application architectures and involved in critical IT processes. Key
types, operating systems, software prod- custom built components. Tideway infrastructure reports no longer take
ucts, editions and versions directly Foundation’s powerful pattern language person-months to produce, but are
out-of-the-box. It also provides contextual (TPL) allows custom software and business available on-demand. Tideway Foundation
information – such as hardware applications to be modeled fast. Once clearly identifies areas of risk within the IT
characteristics – heat output and power modeled, instances are automatically environment by highlighting the
consumption, and operating system and identified and mapped to the discovered dependencies between all areas of IT in a
software end-of-life dates. Additional hardware and software infrastructure single repository.
patterns are added monthly via the Tideway components across the enterprise. In ■ Cut data center hardware and
Knowledge Update service, ensuring addition, Tideway’s data model can be software costs
recognition of new common software extended to include new configuration item ■ Plan data center migrations and
products with no effort on your part. and relationship types. consolidations more accurately and
de-risk execution.
Tideway Foundation is provided as a Need to get value from existing ■ Proactively eliminate avoidable
system of one or more appliances, enterprise service management causes of downtime
designed for rapid deployment and tools? ■ Increase the pace of safe change
requiring minimal setup – speeding time Tideway Foundation enhances existing ■ Satisfy regulatory compliance
to value. Typically results can be delivered enterprise service management requirements
in a matter of days. Tideway also provides applications, such as service desks, asset ■ Improve Mean Time To Repair
a packaged service giving you actionable databases, Business Service Management (MTTR) through faster root
results in 30 days. (BSM) tools, Configuration Management cause analysis
Databases (CMDB) and data center ■ Populate service management tools
Trying to manage virtualization and provisioning software. By populating these with accurate CMDB and BSM
clustering complexity? tools with service dependency maps, as service maps
Virtualization and clustering technologies well as change information, Tideway
are revolutionizing the data center, yet the Foundation provides the mandatory
additional layers of abstraction introduced business context to enable IT
can add significant management service management.
complexity. Tideway Foundation
automatically identifies instances of virtual
machines, their dependencies on the “A clear, reliable view of the entire IT environment,
physical infrastructure and how they from the business application and user level to the
support business applications. The same
applies to clustered environments where
infrastructure layer, is the foundation for effective IT
application dependencies to active and management and the best way of
inactive clustered hosts are meeting compliance requirements”
automatically mapped.
Stephen Ashton,
Global Head of IT Business Management, Dresdner Kleinwort
©2008 Tideway Systems, Inc. 2

3. Architecture
©2008 Tideway Systems, Inc. 3

4. Key Features Report
Tabular reports and charts can be created
Track
Watch the changes occurring in the
Discover in seconds to provide answers to critical domains that are important to you. Whether
Foundation builds a complete topology of questions that used to take weeks – from you’re interested in a specific business
your applications and infrastructure the simple “How many Solaris 8 servers do application, or in your VMware server estate
including switches, servers, operating I have in my environment?” to the complex – Foundation’s ‘change intelligence’ tracks
systems, software, configuration files and “What changed in the configuration of my permitted and prohibited configurations –
logs, and business applications and global trading application since yesterday?”. and highlights them directly to you. Need to
dependencies – and updates it as often as Foundation comes pre-populated with know what changed and when?
you need. Unlike other solutions, useful reports – and also lets you create Foundation’s comparison feature lets you
Foundation operates agent-free across your own using the Search Query compare configuration changes between
Windows, Linux, UNIX and Netware Language. Roll your favorite charts up into any two points in time.
environments. Foundation enriches dashboards so you have all the metrics that
discovered data with information reconciled matter to you at a glance. Collaborate
from third-party data sources such as agent Assign ownership for every IT
infrastructures and inventory management Visualize component - from servers to business
systems to provide a single, automated Visio is dead. Foundation automatically applications. Need to build a change
view of all IT resources in the data center. builds visualizations that show approval group? Find infrastructure and
dependencies between switches, routers, application owners highlighted in a change
Analyze virtual and physical hosts, processes, impact report. Share infrastructure views
Foundation’s unique pattern language software packages, business with your team, take or assign ownership
codifies the investigative, exception applications and other business entities. of configuration issues, and stay in the loop
handling, filtering, alerting and interpretation Users can navigate large with full investigation and issue resolution
processes used to recognize and analyze dependency logs. Learn and benefit from the
IT components and configurations. Simple, visualizations just as they would Google community – Foundation users share useful
powerful and open, the pattern language Maps – by search queries, and patterns
captures expert knowledge. Patterns are simply dragging their mouse. Print them out on Configipedia.
used to automatically interpret raw indexed and take them to your change approval
data at the level of granularity that matters meetings to cut out the guesswork. This
to you – from individual software processes 360-degree view of application and
to large scale distributed business infrastructure affords you a whole new level
applications. Foundation comes of productivity.
pre-populated with patterns to recognize
a large number of off-the-shelf operating
systems, infrastructure products and
vertical applications – and adds more
patterns monthly to ensure the broadest,
deepest coverage of the data center.
Search
The Foundation search bar offers
super-fast, free text search of the entire
data store and takes you directly to the
IT resource that matters most to you in
seconds. Advanced search functionality
lets you narrow your searches to specific
object types. For power users, Foundation
provides the richness of the Search Query
Language. Searches are exportable in XML
and CSV formats so the data can be easily
shared with colleagues and other systems.
©2008 Tideway Systems, Inc. 4

5. One Platform, Many Dynamic Discovery Extensions
If you need to discover technologies not
Fast roll-out and
Applications supported by Foundation out-of-the-box,
and show interdependencies – you can
easy maintenance
Build a whole new way of looking at your build your own Dynamic Discovery Delivered as a system of one or more
data center with Tideway Foundation. Extensions. These plug in to the discovery appliances, or as a packaged service that
Tideway Foundation can be extended and engine, and provide new streams of takes care of the details for you, Tideway
customised to suit your project – be it discovery data to Foundation’s reasoning Foundation arrives preconfigured, and is
related to data center transformation, engine. This data can then be used by up-and-running in hours. Because Tideway
service management or compliance. patterns to recognize new node and Foundation uses agent-free data center
dependency types, or to add additional indexing techniques, there is no agent
Custom Patterns metadata to existing node types. This infrastructure to install and manage
Tideway Foundation™ uses pattern means Foundation can discover more of removing the problems typically associated
matching technology to distinguish your data center technologies, to whatever with implementing and maintaining agents
everything from the simplest running level of granularity you require. across thousands of servers. Tideway
software process to the most complex Foundation’s user interface is totally
business applications imaginable. Patterns Export APIs browser-based, so roll-out to the IT
are created in the open Tideway Pattern Tideway Foundation provides open APIs organization is greatly simplified.
Language, or TPL. They naturally capture to pipe the 360 degree view of your IT
a sequence of discovery steps that branch infrastructure into any service management ■ Low Total Cost of Ownership (TCO)
intelligently according to need. Patterns are application – or even into a spreadsheet. ■ Fully hardened and penetration tested
able to run commands, interrogate files and The Export API take queries written in appliance for high security
perform registry, WMI or XPath queries to Tideway’s Search Query Language, and ■ Fast deployment, and therefore
obtain detailed configuration information – returns results in CSV or XML format for time-to-value
information which then guides subsequent fast and easy manipulation.
steps of the discovery process.
“In their quest to
Patterns can also be used to recognise not
just software and business applications, but
Keeping Foundation improve process
also policies, standard/gold builds and even
prohibited configurations.
Up-to-date efficiency and
Tideway Foundation™ ships with an business
Search Query Language
Tideway Foundation’s Search Query
extensive knowledge library containing downtime, many
thousands of patterns with lifecycle
Language is a high-level mechanism for information for a broad range of organizations rely on
retrieving data stored in the infrastructure products. However new configuration management
configuration database. It specifies which infrastructure software is shipped every day.
nodes to retrieve, and the attributes of those To ensure Tideway can always recognize
solutions to gain a
nodes to display. It is SQL-like for instant the latest software in your data center, business-oriented view of
familiarity, only more powerful. Due to the
graph-based nature of the Tideway
the Knowledge Update Service keeps the
Knowledge Library up-to-date. Tideway
their complex IT
configuration database, it is optimised for works in partnership with key environment. By building
graph traversal. This makes getting to the
data you require far faster than would be
infrastructure vendors to constantly and maintaining a model
generate new patterns. The Tideway
possible otherwise. Retrieving nested and Knowledge Update Service provides regular of their entire IT landscape,
cyclic relationships that would usually updates to ensure that Foundation offers companies such as
require multiple relational SQL queries, can the broadest coverage for data center
be achieved in a single query modeling and discovery. In version 7.2,
Tideway help their
with Foundation. Foundation adds hardware power, heat and customers achieve their
Custom Reports and Dashboards
size characteristics, and software end-of-life
dates to the knowledge library to support
best practice goals.”
Tideway Foundation reports are built using data center risk reduction and cost Jasmine Noel,
the Search Query Language. This makes it cutting efforts. Ptak Noel and Associates
easy to create your own channels with the
reports and charts that matter to you. The
charts you create can be rolled up to create
custom dashboards, and shared with your
colleagues.
©2008 Tideway Systems, Inc. 5

6. Fast Time To Value Proven Enterprise Scalability
■ No software to install – be up-and-running ■ The only Application Dependency
in hours Mapping solution with
■ Low impact model-driven data center proven scalability up to 50,000 servers
indexing requiring no new agents ■ Models thousands of business
■ Packaged service available – results applications, tens of thou sands of
in 30 days Verifiable Data Quality servers and millions of relationships
■ CI provenance is both transparent
and traceable
■ Provenance ensures information is
verifiably accurate building trust in
the underlying data
Maximum Coverage ■ Enhanced control over information Flexibility
■ Reasoning engine recognizes entities aging and lifecycle ensuring data ■ Search Query Language makes report
from individual software components up remains both accurate and current building and data export easy
to complex, large scale, distributed ■ Extensible graph-based data model
business applications accentuates significance of CI
■ Discovers, models and maps virtualized relationships
and clustered environments ■ Easy creation of custom patterns using
■ Dynamic Discovery Extensions make script-based pattern language (TPL)
it easy to discover new technologies ■ Keeps pace with high rate of change
not natively supported without changes to core
■ Regular knowledge updates application code
About Tideway Systems
Founded in 2002, Tideway Systems provides the platform for data center search. Tideway Foundation software continuously maps ap-
plication relationships to physical and virtual infrastructure, including the dependencies between them. This single, automated view of
application topology helps IT professionals to visualize and report on the data they need to make informed decisions. Foundation acts
as a single, system of record for the most reliable and accurate configuration data, enabling its customers to cut costs, reduce risk and
better manage change. Tideway is rated as a category leader by prominent analyst firms.
Tideway’s customers include Dresdner Kleinwort, ING, Linklaters, and Mizuho Bank. Partners include ASG, Cisco, Computacenter,
Compuware, Sun, and VMware. Tideway has over 100 employees and is headquartered in London and New York, and has offices in
several other European and US locations.
You can’t manage what you can’t measure, but you can’t measure what you can’t see. What we really want to know is how one infra-
structure asset relates to other assets—where are its dependencies?
For more information, visit www.tideway.com.
UK Headquarters US Headquarters General Inquiries:
Tideway Systems Tideway Systems E. info@tideway.com
Anchor House, 307 5th Avenue, 2nd Floor W. www.tideway.com
15–19 Britten Street New York
London SW3 3TY NY 10016
+44 (0) 870 TIDEWAY +1 800 319 6832 Support Inquiries:
+44 (0) 870 843 3929 +1 646 884 9460 E. support@tideway.com
©2008 Tideway Systems, Inc. 6