SlideShare a Scribd company logo
THRIVING FROM THE
COLLISION OF BRANDS
AND CUSTOMERS ON
SOCIAL MEDIA
Thomas Brown
Director, Strategy and Insights, CIM
25 September 2014
Have you ever said to yourself…
“I need to engage with this brand, which customer
service channel shall I use?”
My brief…
‘Learn how to future proof your company for the
growing number of customers who are looking to
use social media to get customer service.’
It’s simple.
It’s all about trust.
NEWSFLASH: THE WORLD’S
GONE DIGITAL
24% of people have missed events while
trying to post about them on social
media… #justsaying
ALL THAT CHATTER
ISN’T JUST FRIENDS
POKING
BUT UNDERNEATH
THOSE INTERACTIONS,
CONCERNS EMERGE
DON’T JUST TAKE MY WORD FOR IT…
WHAT’S RIGHT AND
WRONG CAN ALSO BE A
LITTLE SUBJECTIVE
FIVE PRACTICAL TIPS TO
HELP YOU SURVIVE –
AND THRIVE
Top tip #1
Understand your customers’ digital lives and
where you fit (help or hinder).
Top tip #2
Understand the etiquette – don’t just barge into
someone else’s conversation.
Top tip #3
You have two ears and one mouth for a reason.
Listen first!
Top tip #4
Be clear on expectations: under-promise and
over-deliver, not the other way around.
Top tip #5
Keep Social Honest!
WWW.KEEPSOCIALHONEST.COM
#KEEPSOCIALHONEST
thomasbrown@cim.co.uk
/ThinkStuff
@ThinkStuff

More Related Content

Similar to Thomas Brown - CIM

Social Selling University - Selling to Crazy Busy Prospects - Jill Konrath
Social Selling University - Selling to Crazy Busy Prospects - Jill KonrathSocial Selling University - Selling to Crazy Busy Prospects - Jill Konrath
Social Selling University - Selling to Crazy Busy Prospects - Jill Konrath
InsideView
 
CUBoulder MDST1002 Social Media Listening
CUBoulder MDST1002 Social Media ListeningCUBoulder MDST1002 Social Media Listening
CUBoulder MDST1002 Social Media Listening
Matt Duncan
 
E moderation social_media_and_customer_service-may-2013
E moderation social_media_and_customer_service-may-2013E moderation social_media_and_customer_service-may-2013
E moderation social_media_and_customer_service-may-2013
Emoderation
 
Are You a Drive-by Social Media Marketer?
Are You a Drive-by Social Media Marketer?Are You a Drive-by Social Media Marketer?
Are You a Drive-by Social Media Marketer?
Sue Northey
 
Leveraging the Power of Social Media
Leveraging the Power of Social MediaLeveraging the Power of Social Media
Leveraging the Power of Social Media
Intellitrain Pty Ltd
 
Leveraging the Power of Social Media
Leveraging the Power of Social MediaLeveraging the Power of Social Media
Leveraging the Power of Social Media
Intellitrain Pty Ltd
 
Amcham 21 July2010 Maxine Mc Clellan
Amcham 21 July2010 Maxine Mc ClellanAmcham 21 July2010 Maxine Mc Clellan
Amcham 21 July2010 Maxine Mc Clellan
Maxine T. McClellan
 
How To Monetize Social Media
How To Monetize Social MediaHow To Monetize Social Media
How To Monetize Social Media
tsama
 
How To Monetize Social Media
How To Monetize Social MediaHow To Monetize Social Media
How To Monetize Social Media
Jose Gonzalez
 
Top 10 social media truths for 2014
Top 10 social media truths for 2014Top 10 social media truths for 2014
Top 10 social media truths for 2014
Nuno Fraga Coelho
 
PRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SCPRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SC
Olivier Blanchard
 
Olivier Blanchard's PRCG presentation
Olivier Blanchard's PRCG presentationOlivier Blanchard's PRCG presentation
Olivier Blanchard's PRCG presentation
Julie Dennehy
 
Social Influence Marketing Trends for 2010
Social Influence Marketing Trends for 2010Social Influence Marketing Trends for 2010
Social Influence Marketing Trends for 2010
Shiv Singh
 
Social Influence Marketing Trends
Social Influence Marketing TrendsSocial Influence Marketing Trends
Social Influence Marketing Trends
Razorfish
 
Social Media for Small Businesses
Social Media for Small BusinessesSocial Media for Small Businesses
Social Media for Small Businesses
Josh Mendelsohn
 
Social Media for Small Business- Social Customer Service
Social Media for Small Business- Social Customer Service Social Media for Small Business- Social Customer Service
Social Media for Small Business- Social Customer Service
Oasis Solutions Group
 
Social Media: The New Normal
Social Media: The New NormalSocial Media: The New Normal
Social Media: The New Normal
Kemal Brown
 
Basic engagement marketing presentation
Basic engagement marketing presentationBasic engagement marketing presentation
Basic engagement marketing presentation
Arin Anderson
 
6 Social Media Myths
6 Social Media Myths6 Social Media Myths
6 Social Media Myths
Bizink
 
How to Write an Effective Press Release
How to Write an Effective Press ReleaseHow to Write an Effective Press Release
How to Write an Effective Press Release
Prowly PR Software
 

Similar to Thomas Brown - CIM (20)

Social Selling University - Selling to Crazy Busy Prospects - Jill Konrath
Social Selling University - Selling to Crazy Busy Prospects - Jill KonrathSocial Selling University - Selling to Crazy Busy Prospects - Jill Konrath
Social Selling University - Selling to Crazy Busy Prospects - Jill Konrath
 
CUBoulder MDST1002 Social Media Listening
CUBoulder MDST1002 Social Media ListeningCUBoulder MDST1002 Social Media Listening
CUBoulder MDST1002 Social Media Listening
 
E moderation social_media_and_customer_service-may-2013
E moderation social_media_and_customer_service-may-2013E moderation social_media_and_customer_service-may-2013
E moderation social_media_and_customer_service-may-2013
 
Are You a Drive-by Social Media Marketer?
Are You a Drive-by Social Media Marketer?Are You a Drive-by Social Media Marketer?
Are You a Drive-by Social Media Marketer?
 
Leveraging the Power of Social Media
Leveraging the Power of Social MediaLeveraging the Power of Social Media
Leveraging the Power of Social Media
 
Leveraging the Power of Social Media
Leveraging the Power of Social MediaLeveraging the Power of Social Media
Leveraging the Power of Social Media
 
Amcham 21 July2010 Maxine Mc Clellan
Amcham 21 July2010 Maxine Mc ClellanAmcham 21 July2010 Maxine Mc Clellan
Amcham 21 July2010 Maxine Mc Clellan
 
How To Monetize Social Media
How To Monetize Social MediaHow To Monetize Social Media
How To Monetize Social Media
 
How To Monetize Social Media
How To Monetize Social MediaHow To Monetize Social Media
How To Monetize Social Media
 
Top 10 social media truths for 2014
Top 10 social media truths for 2014Top 10 social media truths for 2014
Top 10 social media truths for 2014
 
PRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SCPRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SC
 
Olivier Blanchard's PRCG presentation
Olivier Blanchard's PRCG presentationOlivier Blanchard's PRCG presentation
Olivier Blanchard's PRCG presentation
 
Social Influence Marketing Trends for 2010
Social Influence Marketing Trends for 2010Social Influence Marketing Trends for 2010
Social Influence Marketing Trends for 2010
 
Social Influence Marketing Trends
Social Influence Marketing TrendsSocial Influence Marketing Trends
Social Influence Marketing Trends
 
Social Media for Small Businesses
Social Media for Small BusinessesSocial Media for Small Businesses
Social Media for Small Businesses
 
Social Media for Small Business- Social Customer Service
Social Media for Small Business- Social Customer Service Social Media for Small Business- Social Customer Service
Social Media for Small Business- Social Customer Service
 
Social Media: The New Normal
Social Media: The New NormalSocial Media: The New Normal
Social Media: The New Normal
 
Basic engagement marketing presentation
Basic engagement marketing presentationBasic engagement marketing presentation
Basic engagement marketing presentation
 
6 Social Media Myths
6 Social Media Myths6 Social Media Myths
6 Social Media Myths
 
How to Write an Effective Press Release
How to Write an Effective Press ReleaseHow to Write an Effective Press Release
How to Write an Effective Press Release
 

More from Norfolk Chamber of Commerce

Leaders in Wellbeing
Leaders in WellbeingLeaders in Wellbeing
Leaders in Wellbeing
Norfolk Chamber of Commerce
 
Norwich Economic Business Breakfast 2017
Norwich Economic Business Breakfast 2017Norwich Economic Business Breakfast 2017
Norwich Economic Business Breakfast 2017
Norfolk Chamber of Commerce
 
Talking Technology 2017
Talking Technology 2017 Talking Technology 2017
Talking Technology 2017
Norfolk Chamber of Commerce
 
The 1896 Club - Sept 2017
The 1896 Club - Sept 2017The 1896 Club - Sept 2017
The 1896 Club - Sept 2017
Norfolk Chamber of Commerce
 
South Norfolk Business Breakfast
South Norfolk Business BreakfastSouth Norfolk Business Breakfast
South Norfolk Business Breakfast
Norfolk Chamber of Commerce
 
Cyber Security Conference 2017
Cyber Security Conference 2017Cyber Security Conference 2017
Cyber Security Conference 2017
Norfolk Chamber of Commerce
 
Heathrow Airport Roundtable event slides
Heathrow Airport Roundtable event slidesHeathrow Airport Roundtable event slides
Heathrow Airport Roundtable event slides
Norfolk Chamber of Commerce
 
Transport for Norwich Business Breakfast
Transport for Norwich Business BreakfastTransport for Norwich Business Breakfast
Transport for Norwich Business Breakfast
Norfolk Chamber of Commerce
 
An Audience with Norfolk Schools
An Audience with Norfolk SchoolsAn Audience with Norfolk Schools
An Audience with Norfolk Schools
Norfolk Chamber of Commerce
 
Joanna Young Presentation GYBB 12.11
Joanna Young Presentation GYBB 12.11Joanna Young Presentation GYBB 12.11
Joanna Young Presentation GYBB 12.11
Norfolk Chamber of Commerce
 
Open University Presentation GYBB 12.11
Open University Presentation GYBB 12.11Open University Presentation GYBB 12.11
Open University Presentation GYBB 12.11
Norfolk Chamber of Commerce
 
Johnathan reynolds presentation gybb 12.11
Johnathan reynolds presentation gybb 12.11Johnathan reynolds presentation gybb 12.11
Johnathan reynolds presentation gybb 12.11
Norfolk Chamber of Commerce
 
Be Better at Pitching
Be Better at PitchingBe Better at Pitching
Be Better at Pitching
Norfolk Chamber of Commerce
 
Be Better at Creative Marketing
Be Better at Creative MarketingBe Better at Creative Marketing
Be Better at Creative Marketing
Norfolk Chamber of Commerce
 
Norwich Economic Breakfast - 09 October 2015
Norwich Economic Breakfast - 09 October 2015Norwich Economic Breakfast - 09 October 2015
Norwich Economic Breakfast - 09 October 2015
Norfolk Chamber of Commerce
 
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing StrategyTHE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
Norfolk Chamber of Commerce
 
THE FUTURE IS HERE - Be Better at Video Marketing Workshop
THE FUTURE IS HERE - Be Better at Video Marketing WorkshopTHE FUTURE IS HERE - Be Better at Video Marketing Workshop
THE FUTURE IS HERE - Be Better at Video Marketing Workshop
Norfolk Chamber of Commerce
 
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
THE FUTURE IS HERE - Be Better at Google AdWords WorkshopTHE FUTURE IS HERE - Be Better at Google AdWords Workshop
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
Norfolk Chamber of Commerce
 
THE FUTURE IS HERE - Be Better at Email Marketing Workshop
THE FUTURE IS HERE - Be Better at Email Marketing WorkshopTHE FUTURE IS HERE - Be Better at Email Marketing Workshop
THE FUTURE IS HERE - Be Better at Email Marketing Workshop
Norfolk Chamber of Commerce
 
THE FUTURE IS HERE - Emma Swift, Tech City UK
THE FUTURE IS HERE - Emma Swift, Tech City UKTHE FUTURE IS HERE - Emma Swift, Tech City UK
THE FUTURE IS HERE - Emma Swift, Tech City UK
Norfolk Chamber of Commerce
 

More from Norfolk Chamber of Commerce (20)

Leaders in Wellbeing
Leaders in WellbeingLeaders in Wellbeing
Leaders in Wellbeing
 
Norwich Economic Business Breakfast 2017
Norwich Economic Business Breakfast 2017Norwich Economic Business Breakfast 2017
Norwich Economic Business Breakfast 2017
 
Talking Technology 2017
Talking Technology 2017 Talking Technology 2017
Talking Technology 2017
 
The 1896 Club - Sept 2017
The 1896 Club - Sept 2017The 1896 Club - Sept 2017
The 1896 Club - Sept 2017
 
South Norfolk Business Breakfast
South Norfolk Business BreakfastSouth Norfolk Business Breakfast
South Norfolk Business Breakfast
 
Cyber Security Conference 2017
Cyber Security Conference 2017Cyber Security Conference 2017
Cyber Security Conference 2017
 
Heathrow Airport Roundtable event slides
Heathrow Airport Roundtable event slidesHeathrow Airport Roundtable event slides
Heathrow Airport Roundtable event slides
 
Transport for Norwich Business Breakfast
Transport for Norwich Business BreakfastTransport for Norwich Business Breakfast
Transport for Norwich Business Breakfast
 
An Audience with Norfolk Schools
An Audience with Norfolk SchoolsAn Audience with Norfolk Schools
An Audience with Norfolk Schools
 
Joanna Young Presentation GYBB 12.11
Joanna Young Presentation GYBB 12.11Joanna Young Presentation GYBB 12.11
Joanna Young Presentation GYBB 12.11
 
Open University Presentation GYBB 12.11
Open University Presentation GYBB 12.11Open University Presentation GYBB 12.11
Open University Presentation GYBB 12.11
 
Johnathan reynolds presentation gybb 12.11
Johnathan reynolds presentation gybb 12.11Johnathan reynolds presentation gybb 12.11
Johnathan reynolds presentation gybb 12.11
 
Be Better at Pitching
Be Better at PitchingBe Better at Pitching
Be Better at Pitching
 
Be Better at Creative Marketing
Be Better at Creative MarketingBe Better at Creative Marketing
Be Better at Creative Marketing
 
Norwich Economic Breakfast - 09 October 2015
Norwich Economic Breakfast - 09 October 2015Norwich Economic Breakfast - 09 October 2015
Norwich Economic Breakfast - 09 October 2015
 
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing StrategyTHE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
THE FUTURE IS HERE - Be Better at Improving your Digital Marketing Strategy
 
THE FUTURE IS HERE - Be Better at Video Marketing Workshop
THE FUTURE IS HERE - Be Better at Video Marketing WorkshopTHE FUTURE IS HERE - Be Better at Video Marketing Workshop
THE FUTURE IS HERE - Be Better at Video Marketing Workshop
 
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
THE FUTURE IS HERE - Be Better at Google AdWords WorkshopTHE FUTURE IS HERE - Be Better at Google AdWords Workshop
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
 
THE FUTURE IS HERE - Be Better at Email Marketing Workshop
THE FUTURE IS HERE - Be Better at Email Marketing WorkshopTHE FUTURE IS HERE - Be Better at Email Marketing Workshop
THE FUTURE IS HERE - Be Better at Email Marketing Workshop
 
THE FUTURE IS HERE - Emma Swift, Tech City UK
THE FUTURE IS HERE - Emma Swift, Tech City UKTHE FUTURE IS HERE - Emma Swift, Tech City UK
THE FUTURE IS HERE - Emma Swift, Tech City UK
 

Recently uploaded

How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
Demandbase
 
PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610
Shuntaro Kogame
 
The Good the Bad and The Ugly of Marketing Measurement
The Good the Bad and The Ugly of Marketing MeasurementThe Good the Bad and The Ugly of Marketing Measurement
The Good the Bad and The Ugly of Marketing Measurement
NapierPR
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
Boston SEO Services
 
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Amsive
 
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptxMindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
elizabethella096
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
How To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim HaydenHow To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim Hayden
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Pillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJumpPillar-Based Marketing - Ryan Brock, DemandJump
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
Martal Group
 
Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.
InstBlast Marketing
 
Etsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital ProductsEtsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital Products
kcblog21
 
Podcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal DebastosPodcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal Debastos
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
Veronika Höller
 
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janudm24
 

Recently uploaded (20)

How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent
How American Bath Group Leveraged Kontent
 
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...
 
PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610
 
The Good the Bad and The Ugly of Marketing Measurement
The Good the Bad and The Ugly of Marketing MeasurementThe Good the Bad and The Ugly of Marketing Measurement
The Good the Bad and The Ugly of Marketing Measurement
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer Morilla
 
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
 
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
 
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptxMindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
 
How To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim HaydenHow To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim Hayden
 
Pillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJumpPillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJump
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
 
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
 
Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.
 
Etsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital ProductsEtsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital Products
 
Podcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal DebastosPodcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal Debastos
 
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
Future-Proof Like Beyoncé - Syncing Email and Social Media for Iconic Brand L...
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
 
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
 

Thomas Brown - CIM