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Think Content, Not Coins:
Using Instant Rewards to Drive
Retention
Wally Schlaegel
Chief Product and Marketing Officer
CataBoom
ACQUISITION IS MORE THAN
ATTRACKING THE CONSUMER
average cost per new user install is $2.51
23% of users delete an app after ONE day
Fiksu’s data indexes
TechCruch and a recent Localytics study
CONSUMERS HAVE SHORT
ATTENTION SPANS
Fiksu’s data indexes
TechCruch and a recent Localytics study
77% of users delete their apps THREE days
after instillation, and 90% delete by the
NINETY-day mark
CREATE AN ACQUISITION
STRATEGY THAT IS BALANCED
WITH RETENTION
90% return first 5 days
65% return after 5 days
CataBoom
KEEP MORE THAN 10% :
THINK CONTENT and REAL
WORLD PRIZES, NOT SIMPLY
COINS
Consumers love to play!
Consumers REALLY love to win!
WHAT DOES THIS LOOK LIKE?
THE POWER OF A GIFT CARD!
1 winner a day could increase acquisition
by 5X
DON’T UNDER ESTIMATE
CONTENT!
Consumers love exclusive!
Consumers share secrets
FINAL: KEEP IT SIMPLE!
Simple messaging
Simple implementations
THANK YOU!

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Think Content, Not Coins: Using Instant Rewards to Drive Retention | Wally Schlaegel

  • 1. Think Content, Not Coins: Using Instant Rewards to Drive Retention Wally Schlaegel Chief Product and Marketing Officer CataBoom
  • 2. ACQUISITION IS MORE THAN ATTRACKING THE CONSUMER average cost per new user install is $2.51 23% of users delete an app after ONE day Fiksu’s data indexes TechCruch and a recent Localytics study
  • 3. CONSUMERS HAVE SHORT ATTENTION SPANS Fiksu’s data indexes TechCruch and a recent Localytics study 77% of users delete their apps THREE days after instillation, and 90% delete by the NINETY-day mark
  • 4. CREATE AN ACQUISITION STRATEGY THAT IS BALANCED WITH RETENTION 90% return first 5 days 65% return after 5 days CataBoom
  • 5. KEEP MORE THAN 10% : THINK CONTENT and REAL WORLD PRIZES, NOT SIMPLY COINS Consumers love to play! Consumers REALLY love to win!
  • 6. WHAT DOES THIS LOOK LIKE?
  • 7. THE POWER OF A GIFT CARD! 1 winner a day could increase acquisition by 5X
  • 8. DON’T UNDER ESTIMATE CONTENT! Consumers love exclusive! Consumers share secrets
  • 9. FINAL: KEEP IT SIMPLE! Simple messaging Simple implementations

Editor's Notes

  1. Why are we spending all this money when people don’t stick or spend money? Consumers only use 7-10 apps. How are you going to be one of those 7?
  2. Use levels to reward. Use real world prizing to get consumers to return.
  3. The game will attract them. The ability to “win” will keep them. The use of exclusive content and real world prizes can increase retention. There are two major items most consumers are seeking: avoiding pain and seeking pleasure
  4. The game will attract them. The ability to “win” will keep them. The use of exclusive content and real world prizes can increase retention. One of our partners, a leading social games developer, ran 8 individual focus groups testing a range of 20 potential product features. Participants were asked to stack rank the features in terms of most appealing to least appealing. In all the groups, real prizing ranked as either #1 or #2 most appealing.
  5. Content is more valuable than anyone realizes. Consumers desire to be seen as special. Exclusive content, especially video, can drive high interest. And everyone knows that secrets spread. Once they are the first, they don’t mind someone being second.
  6. Consumers get confused easily. If the message is simple and the way to win is clear, people will play.
  7. The game will attract them. The ability to “win” will keep them. The use of exclusive content and real world prizes can increase retention.