Understand the stages of a patient's journey in healthcare, from awareness to ongoing care. Explore the challenges faced at each stage and discover tools and strategies to improve patient experience, communication, and satisfaction. Create effective patient journey maps to meet individual needs and enhance healthcare services. Learn more at https://q-reviews.com/.

1. 2
Scheduling
Patient portal
Call center
Outreach
Price transparency
What impacts your patient’s
ability to receive care or support
from your organization?
5
646-875-8829 info@q-reviews.com
AWARENESS
Quality ratings and online
reputation
Campaign management
Community involvement
Networking
What triggers the patient’s need for
care, and how does the patient
learn about your organization?
1
CONSIDERATION
Referrals
Coverage and benefits
Healthcare provider search
What drives a patient to choose
your organization over another?
ACCESS
3
SERVICE
DELIVERY
Interaction with healthcare
professionals
Check-in and check-out
Discharge process
Billing
What is your patient’s
experience with their clinical
care?
4
ONGOINGCARE
Wellness and care management
Social determinants of health
Population health
What type of patient engagement
occurs after a visit?
STAGES OF PATIENT JOURNEY
q-reviews.com
Contact Us