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The airline industry involves transporting passengers and freight by air on scheduled routes, typically using airplanes. Quality is important in the airline industry because air travel is often the only viable option for long-distance travel, and passengers cannot choose safer alternatives. There are several quality rating systems that airlines implement, including the World Airline Star Rating, SKYTRAX Airline Quality Audit, and IATA Operational Safety Audit, which evaluate hundreds of areas of product and service delivery across airlines. Maintaining high quality standards is a driving force in the industry, as seen in the case study of Singapore Airlines, which has a 2-star rating and focuses on customer feedback, service development, and benchmarking against competitors to deliver excellent service.
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About RABQSA
RABQSA is a leading certification body that certifies over 9,400 professionals in competency-based certifications across many industries. It offers innovative certification delivery and manages over 300 training courses. RABQSA employs staff in 4 countries and aims to be the world's most desired organization for competent professionals through providing world-class certification products and services.
Professional Certification briefing
This document discusses several professional certifications for supply chain and procurement management. It outlines certifications from the Institute for Supply Management (ISM), the Association for Operations Management (APICS), and the Chartered Institute of Purchasing and Supply (CIPS). The ISM offers the Certified Purchasing Manager (C.P.M.) and Certified Professional in Supply Management (CPSM) certifications. APICS offers the Certified in Production and Inventory Management (CPIM) and Certified Supply Chain Professional (CSCP) certifications. CIPS offers membership grades and oversees certification programs in China. Websites are provided for more information on certification requirements and exams.
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APICS is the global leader in operations management. It has over 50,000 members from 20,000 companies worldwide. APICS offers training, certifications, resources and networking opportunities to operations management professionals. Its flagship CPIM certification covers key operations topics and has been earned by over 80,000 professionals. APICS chapters, like the Saginaw Valley chapter, offer local training, seminars and professional development meetings. Membership in APICS enhances skills, knowledge and career opportunities for operations management professionals.
How to-implements-of-iso-6419293
This document provides an overview of ISO 9001 and quality management systems. It discusses what ISO is, defines quality, and explains that a quality management system is a technique used to produce desired quality and influence employee actions. The document outlines the standard requirements of a QMS, including scope, documentation, management responsibility, and measurement. It describes the PDCA cycle that ISO systems are based on and why ISO 9001 certification is required. Key benefits of certification are improved performance, customer satisfaction, and business opportunities.
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This statement of attainment certifies that STIENBERG TAN GEOK YONG successfully attained the competency of conducting crowd and traffic control through training and assessment accredited by the Singapore Workforce Development Agency. The certificate was awarded by POLWEL CO-OPERATIVE SOCIETY LIMITED on August 5, 2015 and contains the individual's ID number and a unique verification code to confirm its validity online.
My Courses, Certifications & Appreciation letters
This document lists Seyed Nasser Mirfassihi's qualifications, certifications, and appreciation letters from various employers. It includes over 20 courses and certifications in areas like quality management, environmental management, project management, safety management, and more. The certifications were issued by organizations from Germany, Canada, Turkey, and Iran and are in languages like English. It also lists appreciation letters Mirfassihi received from over 20 companies in industries like mining, oil and gas, steel, manufacturing, for his contributions to quality and management.
2016 Airline Quality Rating
Airline Quality Rating
The Airline Quality Rating Report is prepared annually by Brent Bowen, professor and dean at Embry-Riddle Aeronautical University, and Dean Headley, associate professor of marketing at Wichita State University.
The study evaluates the top 13 U.S. airlines based on-time performance, denied boardings, mishandled baggage and customer complaints.
Overall, airline performance was up last year, but so were passenger gripes, the study found. Complaints to the U.S. Transportation Department spiked nearly 38 percent, suggesting passengers are running out of patience with lost bags, late arrivals and getting bumped from flights.
"Complaints are the worst they have been in 15 years," Headley said.
On-time arrivals improved to nearly 80 percent of flights last year across the industry, up from 76 percent in 2014. The mishandled baggage rate dropped by 10 percent, and fewer passengers were bumped from overbooked flights, all of which should have made for happier travelers, Headley said. Instead, passenger complaints were sky high, a sign that dissatisfaction runs deeper than lost luggage or late arrivals. "Things were OK, but for some reason people were still unhappy about it," Headley said. "Maybe it's not what they're doing, but how they're doing it."
Headley said fee fatigue may be contributing to the increase in complaints, with the airline industry collecting $3.8 billion in baggage fees last year and $3.1 billion in change fees, something that likely doesn't sit well with passengers.
"You're looking at almost as much money made on change fees as they did on checked bags," Headley said. "Maybe that's where this is coming from."
Airline rankings
1. Virgin America
2. JetBlue
3. Delta
4. Hawaiian
5. Alaska
6. Southwest
7. SkyWest
8. United
9. ExpressJet
10. American
11. Frontier
12. Envoy Air
13. Spirit
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About RABQSA
RABQSA is a leading certification body that certifies over 9,400 professionals in competency-based certifications across many industries. It offers innovative certification delivery and manages over 300 training courses. RABQSA employs staff in 4 countries and aims to be the world's most desired organization for competent professionals through providing world-class certification products and services.
Professional Certification briefing
This document discusses several professional certifications for supply chain and procurement management. It outlines certifications from the Institute for Supply Management (ISM), the Association for Operations Management (APICS), and the Chartered Institute of Purchasing and Supply (CIPS). The ISM offers the Certified Purchasing Manager (C.P.M.) and Certified Professional in Supply Management (CPSM) certifications. APICS offers the Certified in Production and Inventory Management (CPIM) and Certified Supply Chain Professional (CSCP) certifications. CIPS offers membership grades and oversees certification programs in China. Websites are provided for more information on certification requirements and exams.
Apics Svc2006
APICS is the global leader in operations management. It has over 50,000 members from 20,000 companies worldwide. APICS offers training, certifications, resources and networking opportunities to operations management professionals. Its flagship CPIM certification covers key operations topics and has been earned by over 80,000 professionals. APICS chapters, like the Saginaw Valley chapter, offer local training, seminars and professional development meetings. Membership in APICS enhances skills, knowledge and career opportunities for operations management professionals.
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This document provides an overview of ISO 9001 and quality management systems. It discusses what ISO is, defines quality, and explains that a quality management system is a technique used to produce desired quality and influence employee actions. The document outlines the standard requirements of a QMS, including scope, documentation, management responsibility, and measurement. It describes the PDCA cycle that ISO systems are based on and why ISO 9001 certification is required. Key benefits of certification are improved performance, customer satisfaction, and business opportunities.
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This statement of attainment certifies that STIENBERG TAN GEOK YONG successfully attained the competency of conducting crowd and traffic control through training and assessment accredited by the Singapore Workforce Development Agency. The certificate was awarded by POLWEL CO-OPERATIVE SOCIETY LIMITED on August 5, 2015 and contains the individual's ID number and a unique verification code to confirm its validity online.
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2016 Airline Quality Rating
Airline Quality Rating
The Airline Quality Rating Report is prepared annually by Brent Bowen, professor and dean at Embry-Riddle Aeronautical University, and Dean Headley, associate professor of marketing at Wichita State University.
The study evaluates the top 13 U.S. airlines based on-time performance, denied boardings, mishandled baggage and customer complaints.
Overall, airline performance was up last year, but so were passenger gripes, the study found. Complaints to the U.S. Transportation Department spiked nearly 38 percent, suggesting passengers are running out of patience with lost bags, late arrivals and getting bumped from flights.
"Complaints are the worst they have been in 15 years," Headley said.
On-time arrivals improved to nearly 80 percent of flights last year across the industry, up from 76 percent in 2014. The mishandled baggage rate dropped by 10 percent, and fewer passengers were bumped from overbooked flights, all of which should have made for happier travelers, Headley said. Instead, passenger complaints were sky high, a sign that dissatisfaction runs deeper than lost luggage or late arrivals. "Things were OK, but for some reason people were still unhappy about it," Headley said. "Maybe it's not what they're doing, but how they're doing it."
Headley said fee fatigue may be contributing to the increase in complaints, with the airline industry collecting $3.8 billion in baggage fees last year and $3.1 billion in change fees, something that likely doesn't sit well with passengers.
"You're looking at almost as much money made on change fees as they did on checked bags," Headley said. "Maybe that's where this is coming from."
Airline rankings
1. Virgin America
2. JetBlue
3. Delta
4. Hawaiian
5. Alaska
6. Southwest
7. SkyWest
8. United
9. ExpressJet
10. American
11. Frontier
12. Envoy Air
13. Spirit
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Career planning
This document provides guidance on career planning and development. It discusses the importance of understanding oneself, one's skills, and creating a career plan. It outlines key skills employers seek like communication, teamwork, and adaptability. Communication skills are emphasized, including listening, choosing topics, and assertiveness. Other topics covered include teamwork, time management, writing CVs and cover letters, career ladders, certificates and qualifications, and tips for international career opportunities. The document aims to help people assess their skills and develop an effective career plan.
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This document summarizes a presentation by Ken Norton on working effectively as a product manager. Some key points include:
- Product managers often have accountability but little direct authority over teams who work on their products.
- It is important to build the right cross-functional team of about 7 people and invest "political capital" to do so.
- A product manager must communicate effectively to different stakeholders using their languages and represent the interests of those not in the room.
- To gain respect, a product manager should understand customer needs, remove obstacles for engineers, and make commitments for sales while bringing donuts for the team.
Career planning presentation for Undergraduate Psychology students
This document provides an overview of career planning options for psychology graduates. It discusses typical career paths, such as working in health, education, business, and research fields. The workshop aims to help students understand the value of their degree, explore potential careers, and identify sources of career information. It promotes self-awareness as key to career success and outlines a career planning process. This includes knowing yourself, exploring opportunities, deciding on goals, and developing the skills to pursue them. Students are encouraged to gain work or volunteering experience in fields that interest them to help decide on their career path.
Report about Passengers Satisfaction Toward Airline Service Quality in Indone...
Report about Passengers Satisfaction Toward Airline Service Quality in Indone...MACROMILL SOUTH EAST ASIA, INC.
Research information
Research method:Quantitative research (Online survey)
Timing:05.9.2013 –25.9.2013
Sample size:456
Research area:Nationwide (Indonesia)
Target:Male & Female aged 17 years old and over; and ever used Airline services in last 6 months (February-August 2013)
Research objectives:Find out how factors affect the passengers’ satisfaction on Airline services quality and perform regression analysis of satisfaction
Sampling method:Internet sampling (Nusaresearch panel)Career planning presentation 120627053140-phpapp01
The document outlines the five steps of career planning: 1) self-assessment to understand interests, skills, and values; 2) exploring work options within and outside one's organization; 3) narrowing options to 3-5 choices aligned with self-assessment; 4) deciding on the best option by defining job requirements; and 5) setting a specific, measurable career goal. It also discusses different career paths like steady, linear, transitory, and spiral, as well as overcoming barriers to career goals like negative self-image, victim mentality, and lack of preparation for changes.
Career planning
Hey guys, here is my presentation on most sought after query on career for both teachers and students. Designed for a Missionary School, hope this presentation helps you out.
Regards
Sunita :)
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The document discusses the future of airports from an airline perspective. It outlines 4 main areas of focus: clients, processes, technology, and the environment. Key points include using technology like self-service, biometrics and mobile apps to simplify processes for clients. Automating functions like baggage handling, security, and aircraft taxiing to increase efficiency. Transitioning operations to renewable energy sources and electric vehicles to reduce emissions. And using data sharing and integrated systems between airlines and airports to optimize resource allocation and flight schedules. The future airport aims to provide an intuitive, contactless experience that meets rising client expectations through continuous digital innovation.
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Airline Budgeting
The document discusses airline budgeting. It explains that a budget is a written plan of estimated future income and expenses over a period. For airlines, budgets differ slightly from other industries as numbers are statistics, percentages, and available resources. The document focuses on two major budgeting types - zero-based budgeting and activity-based cost analysis. Zero-based budgeting requires justification of all expenditures rather than just increases from the previous year. Activity-based cost analysis identifies the costs of individual activities and cost objects. The document provides advice on effective airline budgeting practices.
Revenue Management Concept
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Easyjet Presentation
EasyJet aims to provide low fares and frequent flights between major European airports. It targets both business and leisure travelers. Its marketing mix focuses on keeping costs low to offer the lowest fares possible through features like punctual no-frills flights and an orange brand. EasyJet's website is its main distribution channel and advertisements can be seen all over Europe. Factors like heightened environmentalism, terrorism, and energy crises have increased airline costs, affecting pricing decisions. The competitive airline market and price-elastic demand influence EasyJet's decisions to position itself as a low-cost carrier pursuing good value pricing.
Qatar Airways
This document provides information about Qatar Airways, including that it is the state-owned flag carrier of Qatar. It operates services to over 100 destinations across Africa, Asia, Europe, North America, South America and Oceania. Qatar Airways is ranked as a 5-star airline by Skytrax and has won several awards. It has a fleet of over 100 aircraft and over 20,000 employees. The document also discusses Qatar Airways' competitors, brand promotion, distribution channels, and uses Porter's Five Forces model to analyze the airline industry.
Emirates ppt
Fly Emirates aims to be the world's best airline through excellent service. Its mission is to deliver the best in-flight experience and its vision is to make aviation safe, leading and sustainable. Emirates operates over 1,990 flights per week to 157 destinations in 55 countries from its hub in Dubai. It employs over 38,000 staff and has a large fleet of aircraft. Emirates focuses on business and first class travelers to be profitable but also serves economy passengers and uses a low-cost carrier strategy to target new markets.
Career management PPT Slides
The document discusses various organizational and individual initiatives for career planning and development. Organizational initiatives include job posting systems, mentoring activities, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career pathing programs. Individual initiatives are career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies through tools like career interest inventories. The overall purpose is to encourage employees to take responsibility for their own career development and provide them resources to effectively plan their careers.
Career development
This document discusses career development and retention in organizations. Some key points:
1. Companies are emphasizing employee responsibility for career management as organizations restructure and expand. Resources like training, mentoring, and coaching managers support employee careers and development.
2. Retaining employees relies on factors like exciting work, career growth opportunities, supportive management, meaningful work, and fair pay. Companies must balance advancing current employees' careers with attracting new hires.
3. Human resource management involves attracting, developing, and retaining a quality workforce through activities like planning, recruitment, training, performance reviews, and career development programs. Linking HR strategies to organizational mission and goals helps create a competitive advantage through people.
Career Planning and Development
This document summarizes career planning and development initiatives for both organizations and individuals. For organizations, it discusses job posting systems, mentoring, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career paths. For individuals, it outlines career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies. The overall purpose is to provide guidance and resources to support employees in taking responsibility for and actively managing their own career development.
GE8077 Total Quality Management UNIT 5 Notes.pdf
dearness allowance. In the context of a changing pattern of prices and consumption, real wages of the workmen are likely to fluctuate greatly. Ultimately, it is the good
The Second World War, too, repeated the same economic inflation and again the demand for increased D.A. was made by the industrial workers. It is to be noted here that the main reason for keeping the D.A. as a separate component and not merging it in the wages, was due to the fact that the employers always considered the D.A. increase as a temporary feature and expected such allowance to be adjusted downward, if the cost of living restored. But their hope was never fulfilled and the D.A. continued to remain as a separate component which could be raised with the rise in the price index number. This element of D.A. is also found in some of the early reports like the Report of Rau Court of Inquiry which was constituted in the year 1940 under the provisions of the Trade Disputes Act, 1929 to investigate the dearness allowance of railway employees. Subsequently, Justice Rajadhyaksha Award given in 1946 in the trade dispute between the Post Telegraph Department and its non-gazetted employees, the Central Pay Commission 1947, the Committee on Fair Wages, 1948, the Bank Award Commission, 1955, the Second Pay Commission, 1959, the Dass Commission, 1965 and the Gajendragatkar Commission, 1967, all approved and recommended payment of D.A. as a separate component of the earning of the workers. The Wage-Boards also generally sought to keep the D.A. as a separate component although some of them recommended the merger of D.A. with the basic wage.
Foreign Countries Experience
It is interesting to note that the practice of paying D.A. as a separate component appears to he confined only to India and some Asian countries and similar concept is not found elsewhere in other industrial countries. However in other countries to meet the demand of the increase cost of living, the real wages themselves are revised to provide for the desired level of standard of living. Some wage agreements contain ‘escalator clause’ to provide for the review of wages in the event of increase in price index. Such
practice is common in USA, Italy and Scandinavian countries. In Japan cost of living allowance and rent allowance is comprised in the wages. In some countries the wage agreements provided for the increase in wage as a separate component linked with the increase in the price index. In India such increase is referred as ‘Dearness Allowance’ keeping it as 3 component distinct from the wages. There are different pros and cons of retaining D.A. as a separate component in India as it would give flexibility in the determination of the quantum of D.A. corresponding to the increase in the Price Index number and to achieve desirable level of neutralisation.
Overtime Payment
Working overtime in industry is possibly as old as the industrial revolution. The necessity of the managements’ seeking overtime working from employees
A Review of the Concept of ISO Standard 9000 Family
In order to live in this period of customer oriented business every industry is endeavoring to slake the subsisting customers and additionally magnetize initial customers. One of the policies used is to maintain a quality standard of the products exceeding the client’s prospect. The software industry is no exclusion to identically tantamount. It is necessary for organizations to set up, manage and promote their quality control system and quality assurance systems and their integral standard operating functions and other quality documents to provide high-quality products and accommodations to plenarily gratify customer requirements and prospects. Quality control and quality assurance systems together form quality schemes. Quality management consists of both quality control as well as quality assurance. Quality control is engrossed on consummating quality requisites, whereas quality assurance is fixated on providing confidence that quality requisites are consummated.
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Career Planning
This document discusses career planning and provides guidance on the process. It begins by defining career and career planning. The presentation is then broken down into several sections that outline the key steps in career planning: self-assessment, exploration and research, decision making, taking action, and evolution. Each step is explained in more detail. The document also discusses the importance of career planning, benefits, myths, and sources to consider for career planning information and advice. It concludes by emphasizing that career planning is essential for success.
Working with Cross-Functional Teams
Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
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Iata operational safety_audit_(iosa)
This document provides an overview and summary of the IATA Operational Safety Audit (IOSA) program. It discusses the background and goals of IOSA, which aims to standardize airline audits globally. The document outlines the IOSA audit process, including preparation, on-site audits conducted by accredited organizations, potential findings, corrective actions, and registration. It also proposes an action plan for the company to achieve IOSA registration by a target date.
Career planning
This document provides guidance on career planning and development. It discusses the importance of understanding oneself, one's skills, and creating a career plan. It outlines key skills employers seek like communication, teamwork, and adaptability. Communication skills are emphasized, including listening, choosing topics, and assertiveness. Other topics covered include teamwork, time management, writing CVs and cover letters, career ladders, certificates and qualifications, and tips for international career opportunities. The document aims to help people assess their skills and develop an effective career plan.
Cross Functional Teams and the Product Manager
This document summarizes a presentation by Ken Norton on working effectively as a product manager. Some key points include:
- Product managers often have accountability but little direct authority over teams who work on their products.
- It is important to build the right cross-functional team of about 7 people and invest "political capital" to do so.
- A product manager must communicate effectively to different stakeholders using their languages and represent the interests of those not in the room.
- To gain respect, a product manager should understand customer needs, remove obstacles for engineers, and make commitments for sales while bringing donuts for the team.
Career planning presentation for Undergraduate Psychology students
This document provides an overview of career planning options for psychology graduates. It discusses typical career paths, such as working in health, education, business, and research fields. The workshop aims to help students understand the value of their degree, explore potential careers, and identify sources of career information. It promotes self-awareness as key to career success and outlines a career planning process. This includes knowing yourself, exploring opportunities, deciding on goals, and developing the skills to pursue them. Students are encouraged to gain work or volunteering experience in fields that interest them to help decide on their career path.
Report about Passengers Satisfaction Toward Airline Service Quality in Indone...
Report about Passengers Satisfaction Toward Airline Service Quality in Indone...MACROMILL SOUTH EAST ASIA, INC.
Research information
Research method:Quantitative research (Online survey)
Timing:05.9.2013 –25.9.2013
Sample size:456
Research area:Nationwide (Indonesia)
Target:Male & Female aged 17 years old and over; and ever used Airline services in last 6 months (February-August 2013)
Research objectives:Find out how factors affect the passengers’ satisfaction on Airline services quality and perform regression analysis of satisfaction
Sampling method:Internet sampling (Nusaresearch panel)Career planning presentation 120627053140-phpapp01
The document outlines the five steps of career planning: 1) self-assessment to understand interests, skills, and values; 2) exploring work options within and outside one's organization; 3) narrowing options to 3-5 choices aligned with self-assessment; 4) deciding on the best option by defining job requirements; and 5) setting a specific, measurable career goal. It also discusses different career paths like steady, linear, transitory, and spiral, as well as overcoming barriers to career goals like negative self-image, victim mentality, and lack of preparation for changes.
Career planning
Hey guys, here is my presentation on most sought after query on career for both teachers and students. Designed for a Missionary School, hope this presentation helps you out.
Regards
Sunita :)
The Airport of the Future
The document discusses the future of airports from an airline perspective. It outlines 4 main areas of focus: clients, processes, technology, and the environment. Key points include using technology like self-service, biometrics and mobile apps to simplify processes for clients. Automating functions like baggage handling, security, and aircraft taxiing to increase efficiency. Transitioning operations to renewable energy sources and electric vehicles to reduce emissions. And using data sharing and integrated systems between airlines and airports to optimize resource allocation and flight schedules. The future airport aims to provide an intuitive, contactless experience that meets rising client expectations through continuous digital innovation.
Airline industry
The document discusses total quality management (TQM) in the airline industry. TQM aims to achieve customer satisfaction and cost effectiveness through process improvement, customer and employee involvement, and training. Key elements of TQM for airlines include continuous improvement, communication, customer satisfaction, management commitment, teamwork, and process improvement. Implementing TQM in airlines can be difficult due to issues like organizational culture change and measuring effectiveness, but benefits include reduced costs, risks, delays, and improved customer perceptions.
Airline Budgeting
The document discusses airline budgeting. It explains that a budget is a written plan of estimated future income and expenses over a period. For airlines, budgets differ slightly from other industries as numbers are statistics, percentages, and available resources. The document focuses on two major budgeting types - zero-based budgeting and activity-based cost analysis. Zero-based budgeting requires justification of all expenditures rather than just increases from the previous year. Activity-based cost analysis identifies the costs of individual activities and cost objects. The document provides advice on effective airline budgeting practices.
Revenue Management Concept
The document provides an introduction to revenue management (RM), including its history, objectives, applications, and key concepts. It discusses how RM has evolved from yield management in the airline industry to be used across multiple industries. The document also outlines the business conditions that make RM most applicable and beneficial, including demand variability, production inflexibility, and data/technology infrastructure. It provides an overview of the typical components and processes involved in an RM system.
Easyjet Presentation
EasyJet aims to provide low fares and frequent flights between major European airports. It targets both business and leisure travelers. Its marketing mix focuses on keeping costs low to offer the lowest fares possible through features like punctual no-frills flights and an orange brand. EasyJet's website is its main distribution channel and advertisements can be seen all over Europe. Factors like heightened environmentalism, terrorism, and energy crises have increased airline costs, affecting pricing decisions. The competitive airline market and price-elastic demand influence EasyJet's decisions to position itself as a low-cost carrier pursuing good value pricing.
Qatar Airways
This document provides information about Qatar Airways, including that it is the state-owned flag carrier of Qatar. It operates services to over 100 destinations across Africa, Asia, Europe, North America, South America and Oceania. Qatar Airways is ranked as a 5-star airline by Skytrax and has won several awards. It has a fleet of over 100 aircraft and over 20,000 employees. The document also discusses Qatar Airways' competitors, brand promotion, distribution channels, and uses Porter's Five Forces model to analyze the airline industry.
Emirates ppt
Fly Emirates aims to be the world's best airline through excellent service. Its mission is to deliver the best in-flight experience and its vision is to make aviation safe, leading and sustainable. Emirates operates over 1,990 flights per week to 157 destinations in 55 countries from its hub in Dubai. It employs over 38,000 staff and has a large fleet of aircraft. Emirates focuses on business and first class travelers to be profitable but also serves economy passengers and uses a low-cost carrier strategy to target new markets.
Career management PPT Slides
The document discusses various organizational and individual initiatives for career planning and development. Organizational initiatives include job posting systems, mentoring activities, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career pathing programs. Individual initiatives are career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies through tools like career interest inventories. The overall purpose is to encourage employees to take responsibility for their own career development and provide them resources to effectively plan their careers.
Career development
This document discusses career development and retention in organizations. Some key points:
1. Companies are emphasizing employee responsibility for career management as organizations restructure and expand. Resources like training, mentoring, and coaching managers support employee careers and development.
2. Retaining employees relies on factors like exciting work, career growth opportunities, supportive management, meaningful work, and fair pay. Companies must balance advancing current employees' careers with attracting new hires.
3. Human resource management involves attracting, developing, and retaining a quality workforce through activities like planning, recruitment, training, performance reviews, and career development programs. Linking HR strategies to organizational mission and goals helps create a competitive advantage through people.
Career Planning and Development
This document summarizes career planning and development initiatives for both organizations and individuals. For organizations, it discusses job posting systems, mentoring, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career paths. For individuals, it outlines career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies. The overall purpose is to provide guidance and resources to support employees in taking responsibility for and actively managing their own career development.
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College and Career Planning (CCP) for California Students
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Report about Passengers Satisfaction Toward Airline Service Quality in Indone...
Report about Passengers Satisfaction Toward Airline Service Quality in Indone...
Career planning presentation 120627053140-phpapp01
Career planning presentation 120627053140-phpapp01
Similar to Thia'spart
GE8077 Total Quality Management UNIT 5 Notes.pdf
dearness allowance. In the context of a changing pattern of prices and consumption, real wages of the workmen are likely to fluctuate greatly. Ultimately, it is the good
The Second World War, too, repeated the same economic inflation and again the demand for increased D.A. was made by the industrial workers. It is to be noted here that the main reason for keeping the D.A. as a separate component and not merging it in the wages, was due to the fact that the employers always considered the D.A. increase as a temporary feature and expected such allowance to be adjusted downward, if the cost of living restored. But their hope was never fulfilled and the D.A. continued to remain as a separate component which could be raised with the rise in the price index number. This element of D.A. is also found in some of the early reports like the Report of Rau Court of Inquiry which was constituted in the year 1940 under the provisions of the Trade Disputes Act, 1929 to investigate the dearness allowance of railway employees. Subsequently, Justice Rajadhyaksha Award given in 1946 in the trade dispute between the Post Telegraph Department and its non-gazetted employees, the Central Pay Commission 1947, the Committee on Fair Wages, 1948, the Bank Award Commission, 1955, the Second Pay Commission, 1959, the Dass Commission, 1965 and the Gajendragatkar Commission, 1967, all approved and recommended payment of D.A. as a separate component of the earning of the workers. The Wage-Boards also generally sought to keep the D.A. as a separate component although some of them recommended the merger of D.A. with the basic wage.
Foreign Countries Experience
It is interesting to note that the practice of paying D.A. as a separate component appears to he confined only to India and some Asian countries and similar concept is not found elsewhere in other industrial countries. However in other countries to meet the demand of the increase cost of living, the real wages themselves are revised to provide for the desired level of standard of living. Some wage agreements contain ‘escalator clause’ to provide for the review of wages in the event of increase in price index. Such
practice is common in USA, Italy and Scandinavian countries. In Japan cost of living allowance and rent allowance is comprised in the wages. In some countries the wage agreements provided for the increase in wage as a separate component linked with the increase in the price index. In India such increase is referred as ‘Dearness Allowance’ keeping it as 3 component distinct from the wages. There are different pros and cons of retaining D.A. as a separate component in India as it would give flexibility in the determination of the quantum of D.A. corresponding to the increase in the Price Index number and to achieve desirable level of neutralisation.
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A Review of the Concept of ISO Standard 9000 Family
A Review of the Concept of ISO Standard 9000 Family
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INTRODUCTION SQA PRESENTATION ISO (2)-converted.pdf
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Thia'spart
- 1. What is Airline Industry? The business of transporting paying passengers and freight by air along regularly scheduled routes, typically by airplanes but also by helicopter
- 2. Why is quality in airline industry important? Public consciousness Only way to travel long distances People cannot choose a “safer” alternative
- 3. Driving force for implementing good quality
- 4. Quality systems in place World Airline Star Rating® SKYTRAX Airline Quality Audit (SAQA) Quality analysis system implemented in 2000 Conducted by in-house airline audit specialists
- 5. Quality systems in place Analysis across more than 800 different areas of product and service delivery Key guidelines that determine what is necessary to achieve different Star Ranking levels
- 6. Quality systems in place
- 7. Quality systems in place
- 8. Quality systems in place IATA Operational Safety Audit (IOSA) program Internationally recognized and accepted evaluation system Assesses the operational management and control systems of an airline
- 9. Quality systems in place Continuous updating of standards to reflect regulatory revisions and the evolution of best practices within the industry A structured audit methodology, including standardized checklists
- 10. Quality systems in place
- 11. Expectations
- 12. Question to ponder? Why majority of 5 Star airlines are from Asia? Corporate culture Different goals Individualists
- 14. Case Study – SIA Ranked 2nd in World Best Airline 2010 5 Star rated (1 out of the 7 airlines in the world) Hundreds of industry award for its service quality
- 15. Case Study – SIA SIA’s website one of the most advanced and user friendly in the world Service development department Corporate culture that accepts change Extensive customer feedback mechanisms Program “SIA”
- 16. Case Study – SIA SIA’s website one of the most advanced and user friendly in the world Service development department Corporate culture that accepts change Extensive customer feedback mechanisms Program “SIA”
- 17. Case Study – SIA Aim to be the best service organization – benchmark against other competitors Product Innovation Department Team concept Developing staff holistically
Editor's Notes
- According to the definition, airline industry refers to the business of transporting paying passengers and cargos by air along planned routes, either by airplanes or helicopter. Strictly speaking, airline industry does not include planes used for defense industry. And for the purpose of our discussion, we have narrowed our scope down to commercial airline industry transporting passengers.
- Taken from Skytrax website.A breakdown of how they rate the seat comfort. Eventually totalling the score up to give the overall star rating
- A section taken from IOSA Standards Manual (something like our CP)
- customers can check schedules, buytickets, check into a flight, manage their Krisflyer (frequent flyer)account, find out about promotions, and even choose their meal fortheir next flight.This departmentundertakes research, trials, time and motion studies, mockups,assessing customer reaction; to ensure that a service innovationis supported by the appropriate procedures.program called‘‘SIA’’, for ‘‘staff ideas in action’’, where staff can propose any ideasthey have that would improve service or cut costs.
- customers can check schedules, buytickets, check into a flight, manage their Krisflyer (frequent flyer)account, find out about promotions, and even choose their meal fortheir next flight.This departmentundertakes research, trials, time and motion studies, mockups,assessing customer reaction; to ensure that a service innovationis supported by the appropriate procedures.program called‘‘SIA’’, for ‘‘staff ideas in action’’, where staff can propose any ideasthey have that would improve service or cut costs.