SlideShare a Scribd company logo
The State of
                       Requirement
                       Management




© 2007 Jama Software
John Simpson


© 2007 Jama Software
About the Survey


                       203 professionals worldwide

                       40% business analysts

                       Companies big and small

                       Diverse industries


© 2007 Jama Software
© 2007 Jama Software
Take-away: Fundamentals still apply



                          “Managing the rapid
                        change of requirements
                         and traceability is our
                         toughest challenge.”

                                - Survey participant



©© 2008 Jama Software
 2007 Jama Software
© 2007 Jama Software
Take-away: Speed does matter



                         “We’re a fast follower.
                             We watch the
                        competition closely and
                          then make it better.”

                                - Survey participant



©© 2008 Jama Software
 2007 Jama Software
© 2007 Jama Software
Take-away: Ask your customers



                         “Lavish R&D budgets
                           don’t deliver better
                        performance. Customer
                              focus does.”

                                - Booz Allen Hamilton,
                                Global Innovation 1000 Report


©© 2008 Jama Software
 2007 Jama Software
Live Poll Question

                   How often do you elicit
            requirements from your customers?




© 2007 - 2009 Jama Software. All rights reserved.
© 2007 Jama Software
Take-away: Enhance and release


                          “Our goal is to deliver
                           quality software in a
                        reduced timeframe using
                         an iterative approach to
                            development and
                           systematic testing.”

                                - Survey participant



©© 2008 Jama Software
 2007 Jama Software
© 2007 Jama Software
Take-away: Complexity impacts success




            Scope       Team        Success



©© 2008 Jama Software
 2007 Jama Software
© 2007 Jama Software
Take-away: Change is a reality – manage it




                         “You have to manage
                        change effectively, or it
                           will manage you.”


                                 - Survey participant



©© 2008 Jama Software
 2007 Jama Software
Live Poll Question

                                      Is change management
                                      an issue for your team?




© 2007 - 2009 Jama Software. All rights reserved.
© 2007 Jama Software
Take-away: Satisfaction #1, but get consensus



                        “To avoid conflicts, teams
                         should all agree on the
                        shared goals and metrics
                          as much as possible.”


                                 - Jeff Lash, author of blog
                                 How to Be a Good Product Manager


©© 2008 Jama Software
 2007 Jama Software
Live Poll Question

                               Is your team in sync on
                             how you measure success?




© 2007 - 2009 Jama Software. All rights reserved.
© 2007 Jama Software
© 2007 Jama Software
© 2007 Jama Software
Take-away: Success rates still suffer


                          “Some of the biggest
                          problems come from
                            pursuing what the
                        customer says they want,
                        without determining what
                            they really need.”

                                - Survey participant



©© 2008 Jama Software
 2007 Jama Software
© 2007 Jama Software
Take-away: Many companies use a mix



                        “It depends highly on the
                          project characteristics,
                              so it varies from
                             Waterfall to Agile.”


                                 - Survey participant



©© 2008 Jama Software
 2007 Jama Software
Live Poll Question

          Which process does your team use?




© 2007 - 2009 Jama Software. All rights reserved.
© 2007 Jama Software
© 2007 Jama Software
Take-away: Documents still dominate,
       but collaboration in RM is on the rise.



                        “Requirements management is
                          a communication process.
                         Collaboration happens when
                           everyone has the same
                             understanding of the
                                requirements.”


                                 - Survey participant

©© 2008 Jama Software
 2007 Jama Software
©© 2008 Jama Software
 2007 Jama Software
Live Poll Question

          What’s your favorite genre of music?




© 2007 - 2009 Jama Software. All rights reserved.
Summary: So, what did we learn?

                        No substitute for the fundamentals

                        Customers really do rule

                        Change and complexity – deal with it

                        Companies use a mix of processes

                        Collaboration meets requirements

©© 2008 Jama Software
 2007 Jama Software
Next Step

                        Participate in the 2009 Survey



                           10 Minutes                       20 Questions


© 2007 - 2009 Jama Software. All rights reserved.
Questions?

                                                    John Simpson

                                                    jsimpson@jamasoftware.com
                                                    www.jamasoftware.com




© 2007 - 2009 Jama Software. All rights reserved.

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The State of Requirements Management

  • 1. The State of Requirement Management © 2007 Jama Software
  • 2. John Simpson © 2007 Jama Software
  • 3. About the Survey 203 professionals worldwide 40% business analysts Companies big and small Diverse industries © 2007 Jama Software
  • 4. © 2007 Jama Software
  • 5. Take-away: Fundamentals still apply “Managing the rapid change of requirements and traceability is our toughest challenge.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 6. © 2007 Jama Software
  • 7. Take-away: Speed does matter “We’re a fast follower. We watch the competition closely and then make it better.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 8. © 2007 Jama Software
  • 9. Take-away: Ask your customers “Lavish R&D budgets don’t deliver better performance. Customer focus does.” - Booz Allen Hamilton, Global Innovation 1000 Report ©© 2008 Jama Software 2007 Jama Software
  • 10. Live Poll Question How often do you elicit requirements from your customers? © 2007 - 2009 Jama Software. All rights reserved.
  • 11. © 2007 Jama Software
  • 12. Take-away: Enhance and release “Our goal is to deliver quality software in a reduced timeframe using an iterative approach to development and systematic testing.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 13. © 2007 Jama Software
  • 14. Take-away: Complexity impacts success Scope Team Success ©© 2008 Jama Software 2007 Jama Software
  • 15. © 2007 Jama Software
  • 16. Take-away: Change is a reality – manage it “You have to manage change effectively, or it will manage you.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 17. Live Poll Question Is change management an issue for your team? © 2007 - 2009 Jama Software. All rights reserved.
  • 18. © 2007 Jama Software
  • 19. Take-away: Satisfaction #1, but get consensus “To avoid conflicts, teams should all agree on the shared goals and metrics as much as possible.” - Jeff Lash, author of blog How to Be a Good Product Manager ©© 2008 Jama Software 2007 Jama Software
  • 20. Live Poll Question Is your team in sync on how you measure success? © 2007 - 2009 Jama Software. All rights reserved.
  • 21. © 2007 Jama Software
  • 22. © 2007 Jama Software
  • 23. © 2007 Jama Software
  • 24. Take-away: Success rates still suffer “Some of the biggest problems come from pursuing what the customer says they want, without determining what they really need.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 25. © 2007 Jama Software
  • 26. Take-away: Many companies use a mix “It depends highly on the project characteristics, so it varies from Waterfall to Agile.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 27. Live Poll Question Which process does your team use? © 2007 - 2009 Jama Software. All rights reserved.
  • 28. © 2007 Jama Software
  • 29. © 2007 Jama Software
  • 30. Take-away: Documents still dominate, but collaboration in RM is on the rise. “Requirements management is a communication process. Collaboration happens when everyone has the same understanding of the requirements.” - Survey participant ©© 2008 Jama Software 2007 Jama Software
  • 31. ©© 2008 Jama Software 2007 Jama Software
  • 32. Live Poll Question What’s your favorite genre of music? © 2007 - 2009 Jama Software. All rights reserved.
  • 33. Summary: So, what did we learn? No substitute for the fundamentals Customers really do rule Change and complexity – deal with it Companies use a mix of processes Collaboration meets requirements ©© 2008 Jama Software 2007 Jama Software
  • 34. Next Step Participate in the 2009 Survey 10 Minutes 20 Questions © 2007 - 2009 Jama Software. All rights reserved.
  • 35. Questions? John Simpson jsimpson@jamasoftware.com www.jamasoftware.com © 2007 - 2009 Jama Software. All rights reserved.