The Social Company Culture
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A brief introduction to building a social company culture - Social Media 09, London 12th November 2009
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The Social Company Culture
- 1. The Social Company Culture Andrew Gerrard 12th November 2009 @andrewgerrard linkedin.com/in/agerrard @ andrew@d-marketing.co.uk
- 3. “I knew a kid like you once. Arrogant. Cocksure. Thought he didn’t need to join a social network. Then one day he just... stopped existing.”
- 11. Thank youhttp://www.slideshare.net/agerrard Andrew Gerrard 12th November 2009 @andrewgerrard linkedin.com/in/agerrard @ andrew@d-marketing.co.uk
Editor's Notes
- Water CoolerCanteenSocial clubWorks outingDrink after work on a Fri.
- Online is the new workplaceIn a knowledge-based economy everybody uses the internetEverybody is using social networks
- Work/Play ?Bit of a shock in the corporate environmentDo you know what employees get up to at workYes - researching, emailing, writing,Also booking their holiday, checking out the address of a restaurant, updating their FB, looking at some photos from last Sat. Night on Flickr.
- Social organisationEssential for businessEssential for the brand and for communicationsEssential for engagementCustomers, Partners, vendors suppliersNot just essential for the marketing dept. ButEssential for the WHOLE org.Everybody is now the marketing departmentBUT Balanced between freedom and corporate responsibility
- Social cultureFind the internal evangelistsIdentify the hotspots – individuals, departments, divisionsLook vertically AND horizontally for shared common interestTest them
- Get itBuild internallyPoliciesGuidelinesProcessesPlatformsProvide time & spaceLet employees feel a part of the org. – own a little bit of the brandGrow from within
- http://socialmediagovernance.com
- Maintain a balance
- Success in social media is not about the technology. It’s not about devices, gadgets and gizmos or this channel or that route to market.These things are all just enablersIt’s what your company does“Technology can only ever serve as a bridge, never as a destination” – Lord Puttnam, IAB Engage, 2005