the six most common customer expectations

1. THE SIX MOST COMMON CUSTOMER
EXPECTATIONS
1. FRIENDLINESS
 Greet me with a smile
 Introduce yourself
 Offer me assistance
It really frustrates me if
I am not listened to
Listen to what I am saying
Ask appropriate questions
Clarify if you are unsure
What do you want Mr. Customer?

2. 2. EMPATHY
Empathize with my
situation
Offer me a solution
3.ACCURACY
Give the correct
information
Know your products
Guide me further

3. 4. PROFESSIONALISM
Speak loud and clear
Speak slower
Pause if necessary
Make sure the customer
understands your point !
5. PROMPTNESS
Have the information ready
Do not delay in providing
an answer

4. 6.HONESTY
Tell the truth
Be as honest as possible
Do not play the blame game
If you can remember
these six steps tips, I
would be very
happy !!!