Presentation Delivered at the LeadIT 2011 Conference in Western Australia.

1. The Silent ‘P’
Speaker: Andrew Friar
Endurance IT
Monday, 13 June 2011

2. The Silent ‘P’ = ‘People’
Monday, 13 June 2011

3. A popular misconception
is that only one ‘P’ is
required to fix all the
rest.
Many organisations
believe this is the
‘Product’.
Monday, 13 June 2011

4. Disclaimer
Not the ITIL
Change Process
Monday, 13 June 2011

5. ‘People’ Change
Monday, 13 June 2011

6. ITIL = Change
Monday, 13 June 2011

7. 70%
Monday, 13 June 2011

8. Chaos Report
• Successful
means
on-­‐.me,
on-­‐budget,
and
with
all
features
and
func.ons
as
defined
in
the
ini.al
scope;
challenged
means
late,
over
budget,
and/or
with
less
features
and
func.ons
than
defined
in
the
ini.al
scope;
failed
means
cancelled
prior
to
comple.on,
or
delivered
but
never
used.
Monday, 13 June 2011

9. Doing the same thing
twice and expecting a
different outcome is a
sign of insanity
attrib. Albert Einstein
Monday, 13 June 2011

10. So What is
the Problem?
Monday, 13 June 2011

11. ce
st an
e si
Sponso
Sa
e R rship
tu
ye Leader
ra
p lo ship
tio
Em
n
It’s not the Products!
Co Ine Middle Managers?
mm ffec igue
un tive F at
ica Poo
tio r Pr ry
ns Man ojec i sto
agem t H
ent
Monday, 13 June 2011

12. It is a lack of ‘Focus’ on the
People aspects of change.
Monday, 13 June 2011

13. Some Examples
Cabramatta Car park
$5.9m
“Solution Development
Toolset Refresh”
Negative ROI?
Previous ITIL initiatives?
Monday, 13 June 2011

14. So What
can YOU do?
Monday, 13 June 2011

15. Articulate
the
Vision
Monday, 13 June 2011

16. Start with the People
in Mind!!
Monday, 13 June 2011

17. Take-out the fluffiness of
change.
Monday, 13 June 2011

18. Monday, 13 June 2011

19. Use a Structured Approach
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20. Kotters 8 Step Change Model
1. Create a Sense of Urgency
2. Form a Coalition
3. Create a Vision for change
4. Communicate the Vision
5. Remove Obstacles
6. Create Short-term Wins
7. Build on Change
8. Anchor the Changes in Corporate Culture
Monday, 13 June 2011

21. Engage a
Change
Professional
Monday, 13 June 2011

22. “Strategy without tactics is
the slowest route to victory.
Tactics without Strategy is
the noise before defeat.”
Sun Tzu
Monday, 13 June 2011

23. Understand how your
Organisation does Change.
Monday, 13 June 2011

24. Seek Feedback
Set-up feedback
mechanism
Monday, 13 June 2011

25. Communication is a two way
thing ‘Use Elephants’
Monday, 13 June 2011

26. Understand Your
Role in change
Monday, 13 June 2011

27. Don’t do it
alone
Monday, 13 June 2011

28. Form a Guiding Coalition
Monday, 13 June 2011

29. Look after yourself
Monday, 13 June 2011

30. 10 Suggestions
1. Articulate the Vision
2. Start with the People in mind
3. Use a Structured approach
4. Engage a Change Professional
5. Develop a Change Strategy and associated tactics
6. Understand how your organisation does change
7. Create Feedback Mechanisms
8. Understand your role in change
9. Don’t do it alone, form a guiding coalition
10.Look after yourself
Monday, 13 June 2011

31. Ensure IT Succeeds into the future
Andrew@enduranceit.com.au http://www.enduranceit.com.au
twitter: ajfriar
Monday, 13 June 2011