Video responses can provide more detailed insights than text responses by capturing non-verbal cues and contextual information. However, respondents have privacy and security concerns about sharing videos that present barriers. While around 40% of respondents consented to provide videos, the quality of responses was better when instructions were provided. Video responses tended to be longer with more codes identified compared to text. To better leverage the benefits of video, researchers should address respondents' privacy concerns, use increased incentives, and provide clear instructions.
What role will voice and video play in Marketing Research?Kantar
Many people have stressed the need for surveys to change, but not enough has been said about how they should change. Most agree that surveys need to be shorter and more engaging but in many cases, surveys are created by corporate clients that lack the skills to fix surveys. We believe that one way to improve surveys is to incorporate voice-to-text technology and voice and video capture.
The capture and viewership of video is exploding in social media and in the advertising medium. Video advertising has more than doubled in the past two years and will double again in the next 18 months. Trends in society tend to also impact marketing research and we need to react and adapt. We believe that these technologies can significantly help with respondent engagement and can provide a way to get more learning from a shorter respondent engagement.
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One thing mobile has taught us beyond a doubt: consumers are in control. Think of one person you know that does not have a smartphone. Coming up short? This is precisely the reason we need to 'Go Mobile' now.
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According to Forbes, three-quarters of executives use video for business-related decision making – an increasing trend that is also driving the rapid rise of video research rapidly. Join Voxpopme’s Global Marketing Lead, Tom Higgins, as he explores why video is proving so influential, how it’s is spreading throughout our organisations and how video insight technology is giving researchers new methods for shaping the future of their businesses with real customer stories.
A talk I gave at the University of Pittsburgh on December 8, 2016.
The Internet provides developers of connected software, including web sites, applications, and devices, an unprecedented opportunity to accelerate innovation by evaluating ideas quickly and accurately using controlled experiments, aka A/B tests. From front-end user-interface changes to backend algorithms, from search engines (e.g., Google, Bing, Yahoo!) to retailers (e.g., Amazon, eBay,Etsy) to social networking services (e.g., Facebook, LinkedIn, Twitter) to travel services (e.g., Expedia, Airbnb, Booking.com) to many startups, online controlled experiments are now utilized to make data-driven decisions at a wide range of companies. While the theory of a controlled experiment is simple, and dates back to Sir Ronald A. Fisher’s experiments at the Rothamsted Agricultural Experimental Station in England in the 1920s, the deployment and evaluation of online controlled experiments at scale across variety of web sites and applications presents many pitfalls and new research challenges. In this talk I will give an introduction, share real examples, challenges, and key lessons learned from running thousands of experiments at Microsoft.
What role will voice and video play in Marketing Research?Kantar
Many people have stressed the need for surveys to change, but not enough has been said about how they should change. Most agree that surveys need to be shorter and more engaging but in many cases, surveys are created by corporate clients that lack the skills to fix surveys. We believe that one way to improve surveys is to incorporate voice-to-text technology and voice and video capture.
The capture and viewership of video is exploding in social media and in the advertising medium. Video advertising has more than doubled in the past two years and will double again in the next 18 months. Trends in society tend to also impact marketing research and we need to react and adapt. We believe that these technologies can significantly help with respondent engagement and can provide a way to get more learning from a shorter respondent engagement.
Is Video the Future of Qualitative Research? Kantar
Can quantitative research simultaneously identify new insights and confirm market opinions? Can video play a role in quantitative research? Yes it can! Through the creative use of video open ends, you will see that quantitative research can uncover deep insights while also providing the market underpinnings we rely on.
One thing mobile has taught us beyond a doubt: consumers are in control. Think of one person you know that does not have a smartphone. Coming up short? This is precisely the reason we need to 'Go Mobile' now.
Engagement and Influence at Scale: The Power of Video InsightsRay Poynter
According to Forbes, three-quarters of executives use video for business-related decision making – an increasing trend that is also driving the rapid rise of video research rapidly. Join Voxpopme’s Global Marketing Lead, Tom Higgins, as he explores why video is proving so influential, how it’s is spreading throughout our organisations and how video insight technology is giving researchers new methods for shaping the future of their businesses with real customer stories.
A talk I gave at the University of Pittsburgh on December 8, 2016.
The Internet provides developers of connected software, including web sites, applications, and devices, an unprecedented opportunity to accelerate innovation by evaluating ideas quickly and accurately using controlled experiments, aka A/B tests. From front-end user-interface changes to backend algorithms, from search engines (e.g., Google, Bing, Yahoo!) to retailers (e.g., Amazon, eBay,Etsy) to social networking services (e.g., Facebook, LinkedIn, Twitter) to travel services (e.g., Expedia, Airbnb, Booking.com) to many startups, online controlled experiments are now utilized to make data-driven decisions at a wide range of companies. While the theory of a controlled experiment is simple, and dates back to Sir Ronald A. Fisher’s experiments at the Rothamsted Agricultural Experimental Station in England in the 1920s, the deployment and evaluation of online controlled experiments at scale across variety of web sites and applications presents many pitfalls and new research challenges. In this talk I will give an introduction, share real examples, challenges, and key lessons learned from running thousands of experiments at Microsoft.
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Learning 1: You can’t miss out on behavioural data;
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Some design considerations are persistent because they relate to limitations that tend to come upon us as our bodies age. Eyesight dims, colour vision changes, hearing declines, joints lose flexibility, and memory isn't what it used to be. We will all experience some of these changes as we grow older, although at our own pace and in unique ways. And for the foreseeable future, bodies will continue to develop age-related limitations. Older people will always face these challenges simply because they are older, and our designs will always need to accommodate them.
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6. Video Sharing Is Growing
In our research, we found that while text is still the preferred way to communicate on
social media, among men video has edged higher
Video 29% 17%
Image 28% 44%
Text 42% 40%
Dec. 2015 1000 completes US Lightspeed GMI Survey
What is Your Favourite Type of Social Media Content?
7. Video Research
Will Work On Both Computer And Mobile
QUALITATIVE QUANTITATIVE
COMPUTER
MOBILE DEVICE
Ad Hoc Quant
Trackers
Ethnography
In the Moment
Research
Geo-location
Discussion
Forums
Voice of the
Consumer
Diary
Studies
Online Focus Groups
8. Surveys Are Changing…
They are getting
shorter (slowly!) They are increasingly
completed on a mobile
device
Survey design
guidelines typically
suggest limiting open-
ended questions,
particularly for mobile.
Enable the use of V2T
and video instead
16. How Willing Are Respondents To Provide Video?
0
10
20
30
40
50
60
USA Brazil Singapore China
% Willing To Do Video
Lightspeed GMI study December 2016
17. Privacy, Trust And Embarrassment
The Top List
50%
48
45
33
26
18 17
Don’t like to
show face on
screen
Privacy /
Security
concerns
Prefer to
type
Don’t think
you need
to see me
Don’t know
how to do
video
recordings
Quicker
to type
Other
18. Probing Further
Privacy & Security Concerns
28%
24
19
10 9
4
ID theft /
Security
concerns
Trust Show my
face /
recording
myself
General
Privacy
Don’t think
you need it
Lack of
Anonymity
19. My personal life should
not be shared on video
as well as my immediate
family that might be with
me
In Their Words
I do not feel
comfortable
making a video for
everyone to see
I don't want people
seeing my face and I
don't really trust
technology
I don't wish
to be
watched
I do not share
any videos on
the internet
I like my
privacy
I just don't trust
the video
getting out, I
don’t think it’s
secure
I don't like being
video taped
20. Blockers From Respondents
6% of people can’t use /
don’t have the
technology
45% of people say they
are uncomfortable with
the video - saying ‘too
personal’ and ‘don’t like
showing myself’
43% have security /
privacy concerns - don’t
know what but just don’t
feel comfortable
23. 20%
30%
35%
42% 43%
47%
Different Characteristics Impact the Likelihood of Providing a Video
Response
AVG CONSENT
CHARACTERISTIC
AGES 45-54
MALES
LIKE AD
VERY MUCH
EARLY
MAINSTREAM
INTROVERTS
More likely
Less likely
24. Different Sample Composition = Different Data
Provided
Consent
Declined
Consent
Liked Ad Very Much 87% 68%
Ad is Very Different 30% 14%
Ad Impact on you 41% 16%
Feel ‘better’ about Brand X 64% 39%
Feel ‘better’ about Brand Y 79% 53%
26. My workout for the week is I do 75 sit-ups, I
do leg squats, about 100 of those, then I do
'em on each leg, 100 of those. I do the back
arms 100 times, I do my dumbbells 400
repetitions, and I do them back like this. I do
that 100 times. I have a Leg Magic machine.
I do it twice a day. It's basically gliding your
legs back and forth and like squeezing them
and countin' two. I count to 60 for each
repetition. I think I said 75 sit-ups a day. I do
the, I don't know what they're called, like
crunches. I do 500 of those. I work my legs
out. I do the leg lift . I do two different kinds
of leg lifts. I do 350 for one and 120,this is on
each leg, for another. I drink eight ounce
glasses of water a day. I have one cup of
coffee with one tablespoon of sugar, one
tablespoon of half and half, fat-free. Like for
TEXT
I walk around my neighborhood every
morning which is about 1-1 1/2 miles with
hills. I also jump rope to get my heart rate
up. I watch what I eat, but don't deprive
myself of anything. I believe eating in
moderation is the key. I walk whenever
possible rather than drive. As the weather
gets nicer, I ride my bicycle 6-10 miles each
day. I believe it is important to keep moving
and remain active for as long as I can. I do
not own Fitbit and have no plans of
purchasing. Too expensive.
@LightspeedGM I @AddedValueUS @zoedowling
VIDEO
Words – How do the Best Compare?
Both have many words, but which has more information?
27. Video vs. Text
Slightly more time burden on respondents while gaining more insights
0
20
40
60
80
100
Research 1 Research 2 Research 3
Average Word Count
Video Text
28. THE LEVEL OF DETAIL CAN
BE TRULY AMAZING
Would we get this level of detail
with text? Possibly…
29. The underlying
feeling is
forced
participation
Holiday and more studying
and eating
Text Box Entries
Giving blessings
and luck to one
another for the year
ahead
Gambling, food, catching up
with friends and family
I only take an interest
as my wife is Chinese.
Otherwise I’d not even
notice it.
30. Average Word Count Highest Word Count
3.7
2.8
1.3
1.7
49.1
37.1
7.9
12.6
Survey Subject Matter Can Influence Richness of Data
TOPIC1
TOPIC2
225
125
45
89
No. Codes
31. 10.1
13.4
43.7
61.4
The Question Matters
Ask more personal question:
Using personal wording can
generate more insights and this
can be increased with video
Avg Word Count
Your
Routine
Ad
Feelings
No. Codes
1.5
2
3.3
4.2
32. Why Use Video?
Emotions/ Real
Decision Making
Respondent
Validation
Background
Context
Observed
Usage
Deeper
Understanding
Increased
Engagement
33. With all new things, we need to
understand it, get used to it and
consider the initial areas of caution…
Privacy/Consent
Incentive
Authentic
Trust/Security
Reach
Operational Flow
TEETHING AREAS
34
34. 1. Capture Informed Consent
2. Use an Increased Incentive
3. Build trust through the survey
4. Use Instructions
5. Think beyond just words
RECOMMENDATIONS
3636
Video is everywhere.
On websites – traditional entertainment, branded content, information videos (find out how to do anything on youtube) and user generated. Potential to over take images in the ultimate individual story telling vehicle.
Accessible storage, great for team work, time-coded transcription within a very short period of time allows researchers to explore the data and get close to it far quicker than was previously possible. Analytical capabilities around search, and coding also help. Finally the ability to create short clips of key points – and even a collage of those to present to clients is the final killer feature.
So, in theory at least, video within survey research seems viable on a large scale.
Lots of influences on Video completion – topic, demographics, trust, personality
Willingness to do is sometimes different from actually doing