The red carnation
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The Red Carnation is a boutique hotel chain that was started in 1984 by Bea Tollman and Stanley after they purchased the Chesterfield Hotel in London. The Red Carnation has expanded to include hotels in locations like London, Dorset, Guernsey, South Africa, Ireland, Geneva, and Florida. The core values of Red Carnation are to provide personalized service, respect each other, and create memorable experiences for guests while also giving back to local communities.
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The red carnation
- 1. The Red Carnation Shiqiao Peng
- 2. • Family owned and run Boutique Hotels • Member of The Travel Corporation • Love story of Bea Tollman and Stanley. • Started in 1984 with purchasing “The Chesterfield Hotel” in London.
- 3. London, Dorset, Guernsey, South Africa, Ireland, Geneva, Florida.
- 4. Core Values • To give personalized, warm and consistently exceptional service. • To value, respect and support each other. • To create positive, memorable experiences for every guest. • To care about and give back to our local communities.
- 5. Emergencies * Fire * Blackout * Accident * Be prepared for emergencies; * Fire Drills; * Plan for emergencies
- 6. Food/Water Poisoning * Check the food and water supply carefully to make sure they are safe; * Plan before food poisoning and water pollution happen; * Establish communication platforms for the staff, listen to them and solve their problems; * Training the staff to be professional.
- 7. Unhappy Customers * Train the staff; * Try best to communicate with customers; * Take the comment of customers seriously; * Apologize and make up for what we’ve done wrong.
- 8. Death * Murder; * Suicide; * Security * Cooperate with the police
- 9. Natural Disasters Terrorism Terrorism * Rebuild and reconstruct after disaster; * Comfort the staff; * Learn from the precedents; * Plan ahead.
- 10. The Best is to Plan Ahead.