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The Patient Portal at Oslo University Hospital, Challenges and Lessons Learned
1. Sissel Jor
Section manager
Research and Patient Services, ICT department
Oslo University Hospital
2. MinJournal.no (myRec)
Active
• The patient portal at
User relations
Oslo University
Hospital, challenges
and lessons learned
Passive
New health concepts
2004…
7. The patients want this
“The perfect solution for us
will give us the opportunity
to share information about
our disease and medication
between different health
institutions. I hope my
grandson, Martin will not
have to be ”psycologist”
whenever he meets new
health professionals.”
8. And doctors….
“Establish a long-lasting
collaborative environment
between experts and
patients by providing
continous information
through web-based
follow-up”
Doctor, OUH, 2009
9. Lessons learned
• Everything takes time
• The goal is moving – be
prepared for side-roads and
detours
• Think security from the start
• Involvement of patients,
doctors, managers, politicians
• Be a combination of evangelist
and nanny (re-involvement)
• Built-in flexibility
• Stubbornness is important
10. What next?
• More departments
• More hospitals
• More organizations
• More interaction
• Maybe national