The Morgan Company Senior managers at The Morgan Company had devel- oped a new and inspiring mission statementone that set a new direction for the company with ambitious strategic goals. Management continually emphasized the new strategy and asked employees what they needed to do to achieve the new goals. Although some employees didnt want to embrace the new stra- tegic direction, most were excited to participate in and support the new strategy. The employees began to make suggestions for improving the organization and identifying the necessary changes. Many of their ideas pointed to a significant change in the culture of the organization. And that was when the wheels fell off. Employees were told to step back; management didnt want to make any radical changes. They were told that they could only change one or two items and then only to a very small degree. No money could be spent, and the actions of senior management implied that employees ideas really didnt matter. People became disillusioned and disgruntled. At least two people left every month for other positions during the last 18 months of the 24-month transformation process. The best people left since they had no voice and no ability to change a broken organization. Discussion Questions 1. How did management fail in its strategic planning? 2. What principles and ideas discussed in this chapter might have helped this organization succeed in meeting the new strategy?.