The Mobile Tester - Your place in the team with Stephen Janaway [Webinar]
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Stephen Janaway of the NET-A-PORTER GROUP gave this presentation on mobile testing as part of the TEST Huddle Mobile Testing Webinar Series. Being a tester on a mobile team is not easy. As well as a multitude of devices and OS versions to test, you find yourself being a part of extremely fast paced projects, where the need to ship an application is often seen as most important. Frequently you are the only tester in the team. In this webinar, Stephen explains some strategies to help you adapt and excel in the challenging world of mobile development. Key Takeaways: Why mobile development is different The testers place in a mobile team How you can adapt and excel Watch the recording of the webinar here: http://testhuddle.com/resource/the-mobile-tester-your-place-in-the-team/
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The Mobile Tester - Your place in the team with Stephen Janaway [Webinar]
- 1. © Stephen Janaway 2015 THE MOBILE TESTER YOUR PLACE ON THE TEAM
- 2. © Stephen Janaway 2015 WHO AM I? STEPHEN JANAWAY www.stephenjanaway.co.uk @stephenjanaway www.testinginthepub.com @testinginthepub
- 3. © Stephen Janaway 2015 TODAY • Is This Even Important Anyway? • Isn’t Mobile Testing Just Like Any Other Sort Of Testing? • What I Think Is Different. • What Makes a Great (Mobile) Tester.
- 4. © Stephen Janaway 2015 WHY IS THIS IMPORTANT?
- 5. © Stephen Janaway 2015 MAYBE YOU AREN’T THERE AT ALL… MOBILE PROJECTS OFTEN DON’T HAVE TESTERS
- 6. © Stephen Janaway 2015 BUT SOON MOST OF YOU COULD BE MOBILE TESTERS
- 7. © Stephen Janaway 2015 © Stephen Janaway 2014
- 8. © Stephen Janaway 2015 SUBSCRIPTIONS VS. PEOPL
- 9. © Stephen Janaway 2015 A LOT IS THE SAME USE YOUR EXISTING SKILLS
- 10. © Stephen Janaway 2015 SIMILARITIES • Functional testing. • Non-functional testing. • Asking questions. • Discovering information. • Communication. • Understanding and exploring the software.
- 11. © Stephen Janaway 2015 SO WHAT’S DIFFERENT?
- 12. © Stephen Janaway 2015 DIFFERENCES • Projects are quick. • You can be closer to design. • Usability matters. • You’re not sat at a desk all day. • Hardware influences software more. Testers as customer advocates.
- 13. © Stephen Janaway 2015 PROJECTS ARE QUICK • CONSIDER EXPLORATORY APPROACHES • CONSIDER CONTEXT • DON’T EXPECT REQUIREMENTS TO HAVE ALL THE ANSWERS
- 14. © Stephen Janaway 2015 GET CLOSER TO DESIGN• REVIEW WIREFRAMES • PAIR WITH UI DESIGNERS • UNDERSTAND THE UI LANGUAGE • USABILITY MATTERS
- 15. © Stephen Janaway 2015 USABILITY MATTERS Usability is more important. • Smaller screen. • More difficult to interact with and typically used one handed. Focus on. • How easy is it to use the application? Do user ‘just get it’? • How is the look and feel? • Does the application or device feel fast?
- 16. © Stephen Janaway 2015 USABILITY MATTERS
- 17. © Stephen Janaway 2015 GET OUT OF THE OFFICE • GO WHERE YOUR USERS ARE • BUSY AREAS • TRAINS • DEADSPOTS
- 18. © Stephen Janaway 2015 USE THE LATEST DEVICES• UNDERSTAND THE MARKET • READ THE TECH BLOGS • IT’S CONSUMER ELECTRONICS!
- 19. © Stephen Janaway 2015 MOBILE DEVICES ARE COMPLICATED While your application runs, the phone is….. • Talking to the network. • Working out where you are. • Maybe receiving calls, texts, Facebook and Twitter updates. Complicated Test Scenarios
- 20. © Stephen Janaway 2015 CUSTOMER ADVOCATES • UNDERSTAND YOUR USERS - THERE ARE LOTS OF THEM • THEY ARE DIFFERENT • THEY LIVE IN DIFFERENT PLACES
- 21. © Stephen Janaway 2015 HOW DO YOU BECOME A CUSTOMER ADVOCATE? • User Persona’s. • User Profiling. • Industry Statistics. • Apps Store Reviews. • Analytics. • Use Your Users.
- 22. © Stephen Janaway 2015 WHAT MAKES A GREAT MOBILE TESTER?
- 23. © Stephen Janaway 2015 TRAITS OF THE GREAT • Flexible. • Great understanding of technology. • Employ exploratory approaches. • Coach the team on how to deliver good quality. • Perhaps do less actual testing? • Give great information in bug reports.
- 24. © Stephen Janaway 2015 YOU UNDERSTAND YOUR TECH • OS updates. • New devices. • Using SDKs, Android, Xcode. • Build and deploy the software. • Battery life. • OS specific functionality.
- 25. © Stephen Janaway 2015 YOU USE REAL HARDWARE • Can be dropped. • Can get wet. • Heats up!! • Shaking. • Tactile. • Things are removable.
- 26. © Stephen Janaway 2015 © Stephen Janaway 2014 DIFFERENT OS’S
- 27. © Stephen Janaway 2015 Source: https://developer.android.com/about/dashboards/index.html ANDROID VERSIONS
- 28. © Stephen Janaway 2015 IOS VERSIONS Source: https://mixpanel.com
- 29. © Stephen Janaway 2015 SCREEN SIZES
- 30. © Stephen Janaway 2015 YOU CHOOSE CLEVERLY Open Device Labs • Borrow devices, normally for free. • http:// opendevicelab.com • Open Device Labs = shared community pools of internet connected devices for testing purposes.
- 31. © Stephen Janaway 2015 YOU USE AUTOMATION OR YOU KNOW SOMEONE WHO DOES
- 32. © Stephen Janaway 2015 YOU CAN TEST WEB SERVICES DON’T JUST TEST THE CLIENT
- 33. © Stephen Janaway 2015 YOU UNDERSTAND WHY APPS GET REJECTED More info needed Bugs UI Too Complicated FraudulentName too similar Place holder text Inappropriate ratings Beta/ demo
- 34. © Stephen Janaway 2015 YOUR BUG REPORTS CONTAIN ALL THE RIGHT INFORMATION Can I repeat the issue? What steps are needed to reproduce the issue? Is the issue repeatable on a fresh install of the application? What data is available? Which device and OS version was I using? How was the device connected to a network (which mobile operator and/ or Wifi network)? Where was I when I saw the issue What other applications were running? Do I have screen shots or a video of the issue? Have I spoken with the developer?
- 35. © Stephen Janaway 2015 YOU WORK MORE CLOSELY WITH YOUR USERS HARNESS THE CROWD
- 36. © Stephen Janaway 2015 © Stephen Janaway 2014 HARNESS THE CROWD • Usability testing. • Internal user groups. • Beta test groups.
- 37. © Stephen Janaway 2015 PERHAPS YOU ENGAGE USERS THROUGH APPS STORES
- 38. © Stephen Janaway 2015 YOU MONITOR YOUR APPS IN LIVE • USAGE PATTERNS • CRASHES • LOAD • APP STORE RATINGS
- 39. © Stephen Janaway 2015
- 40. © Stephen Janaway 2015 SO…
- 41. © Stephen Janaway 2015 SUMMARY - BUILD ON WHAT YOU KNOW • Customer advocate: • Which platforms and devices will they use? • How will they use the app or website? • Mobile tech obsessive: • Devices, OS versions, what’s being updated, what’s new. • Test using simulators, real devices, web services and users. • Understand the cost of automation. • Use an exploratory approach to manual testing: • Mobile device projects are typically short.
- 42. © Stephen Janaway 2015 EVERYONE IS RESPONSIBLE FOR QUALITY IF WE DON’T FORGET THAT THEN IT’LL BE OK
- 43. © Stephen Janaway 2015 QUESTIONS “Be proud, your work will soon be in the hands of millions” A NOKIA PRODUCT MANAGER Stephen Janaway www.stephenjanaway.co.uk @stephenjanaway www.testinginthepub.com