The Internet of Things (IoT) has been discussed for several years though it's only in recent years that this has become more mainstream. Consumer devices have become part of the network of things, mostly lifestyle products like JawBone UP / FitBit, and new services like IFTTT.com are helping these be put to use by consumers. However, there's more to IoT than consumer convenience. This paper gives a brief background to the IoT, the ecosystems which are evolving, what the main challenges are, and how businesses can take advantage of what will increasingly become a core element of any digital transformation.
Cisco has estimated that the Internet of Things (IoT) has the potential to generate about $19 trillion of value over the coming years. The staggering potential size-of-the-prize has certainly caught the attention of the world’s business community. In a recent survey of senior business leaders around the globe, 96% said their companies would be using IoT in some way within the next 3 years. However, there is a catch – most organizations are yet to derive significant commercial value from IoT. Our research shows that 70% of organizations do not generate service revenues from their IoT solutions. We have looked at why organizations are falling short in monetizing the IoT, and have tried to capture some initial observations on monetization models in what is still a very fast-developing marketplace.
Monetizing the Internet of Things: Extracting Value from the Connectivity Opp...Capgemini
Cisco has estimated that the Internet of Things (IoT) has the potential to generate about $19 trillion of value over the coming years. The staggering potential size-of-the-prize has certainly caught the attention of the world’s business community. In a recent survey of senior business leaders around the globe, 96% said their companies would be using IoT in some way within the next 3 years. However, there is a catch – most organizations are yet to derive significant commercial value from IoT. Our research shows that 70% of organizations do not generate service revenues from their IoT solutions. We have looked at why organizations are falling short in monetizing the IoT, and have tried to capture some initial observations on monetization models in what is still a very fast-developing marketplace.
Intelligenza artificiale: le sue potenzialità, la bozza di regolamento UE e r...Giulio Coraggio
Quali sono le potenzialità di business dell’intelligenza artificiale, quale è il potenziale impatto del regolamento sull’IA sulle stesse e quali sono le questioni legali ed etiche che rimangono irrisolte dopo il regolamento? Ne abbiamo discusso in webinar organizzato da AIGI con lo studio legale DLA Piper. La presentazione qui pubblicata è stata realizzata da Pietro Scarpino – VP, Head of IoT, VR & AI Service Line di NTT Data e
Giulio Coraggio – Location Head of Italian Intellectual Property and Technology Department di DLA Piper
Internet of Things: From Strategy to Action: Driving IoT to Industrial ScaleCognizant
Full IoT value cannot be realized by connecting a few devices. Organizations need to get beyond instrumentation, and focus on the impact these technologies can have on their business strategies, which will require leadership, vision and partnership.
Look at the present and future of IoT from the perspective of technology, the channel and end-users with CompTIA’s Internet of Things Insights and Opportunities study.
Every. Thing. Connected. – A study of the adoption of ‘Internet of Things’ am...Ericsson
Previous years have seen massive attention around the Internet of Things (IoT) but have brought little knowledge of its adoption among Danish companies. This report seeks to change that and shows that the Danish companies surveyed have a much stronger faith in the potential of Internet of Things than foreign counterparts, but are less likely to have acted on the opportunity. What causes this contradiction?
Exciting io t trends and predictions to look out for in 2022ArpitGautam20
Here are some emerging IoT Trends for 2022 that startups, SMEs, leading organizations and technology professionals should know about. https://arsr.tech/exciting-iot-trends-and-predictions-to-look-out-for-in-2022/
Cisco has estimated that the Internet of Things (IoT) has the potential to generate about $19 trillion of value over the coming years. The staggering potential size-of-the-prize has certainly caught the attention of the world’s business community. In a recent survey of senior business leaders around the globe, 96% said their companies would be using IoT in some way within the next 3 years. However, there is a catch – most organizations are yet to derive significant commercial value from IoT. Our research shows that 70% of organizations do not generate service revenues from their IoT solutions. We have looked at why organizations are falling short in monetizing the IoT, and have tried to capture some initial observations on monetization models in what is still a very fast-developing marketplace.
Monetizing the Internet of Things: Extracting Value from the Connectivity Opp...Capgemini
Cisco has estimated that the Internet of Things (IoT) has the potential to generate about $19 trillion of value over the coming years. The staggering potential size-of-the-prize has certainly caught the attention of the world’s business community. In a recent survey of senior business leaders around the globe, 96% said their companies would be using IoT in some way within the next 3 years. However, there is a catch – most organizations are yet to derive significant commercial value from IoT. Our research shows that 70% of organizations do not generate service revenues from their IoT solutions. We have looked at why organizations are falling short in monetizing the IoT, and have tried to capture some initial observations on monetization models in what is still a very fast-developing marketplace.
Intelligenza artificiale: le sue potenzialità, la bozza di regolamento UE e r...Giulio Coraggio
Quali sono le potenzialità di business dell’intelligenza artificiale, quale è il potenziale impatto del regolamento sull’IA sulle stesse e quali sono le questioni legali ed etiche che rimangono irrisolte dopo il regolamento? Ne abbiamo discusso in webinar organizzato da AIGI con lo studio legale DLA Piper. La presentazione qui pubblicata è stata realizzata da Pietro Scarpino – VP, Head of IoT, VR & AI Service Line di NTT Data e
Giulio Coraggio – Location Head of Italian Intellectual Property and Technology Department di DLA Piper
Internet of Things: From Strategy to Action: Driving IoT to Industrial ScaleCognizant
Full IoT value cannot be realized by connecting a few devices. Organizations need to get beyond instrumentation, and focus on the impact these technologies can have on their business strategies, which will require leadership, vision and partnership.
Look at the present and future of IoT from the perspective of technology, the channel and end-users with CompTIA’s Internet of Things Insights and Opportunities study.
Every. Thing. Connected. – A study of the adoption of ‘Internet of Things’ am...Ericsson
Previous years have seen massive attention around the Internet of Things (IoT) but have brought little knowledge of its adoption among Danish companies. This report seeks to change that and shows that the Danish companies surveyed have a much stronger faith in the potential of Internet of Things than foreign counterparts, but are less likely to have acted on the opportunity. What causes this contradiction?
Exciting io t trends and predictions to look out for in 2022ArpitGautam20
Here are some emerging IoT Trends for 2022 that startups, SMEs, leading organizations and technology professionals should know about. https://arsr.tech/exciting-iot-trends-and-predictions-to-look-out-for-in-2022/
Ten Technology Trends that Will Shape the Next-Generation InternetCisco Services
The 10 technology trends discussed in this paper (http://www.cisco.com/web/about/ac79/docs/sp/Next-Generation-of-the-Internet.pdf) will significantly alter the next generation of the Internet. Characterized as the New Digital Explosion, the future Internet will be considerably faster, smarter, more connected and pervasive, and more mobile. This new world will ignite life- and society-changing applications and services that may be unimaginable today. In the not-so-distant future, our children will be viewed as the “Internet dinosaurs.”
Don't forget to follow us on SlideShare!
If you are a service provider and would like to be contacted about how we can help your business, please fill out the form at the end of this presentation.
Emerging Technologies: Changing how we live, work and play EY-Mint Emerging ...eraser Juan José Calderón
Emerging Technologies: Changing how we live, work and play
EY-Mint Emerging Technologies Report 2019.
Una gran cantidad de tecnologías emergentes está dando forma a nuestras vidas, posiblemente a un ritmo de cambio nunca antes visto en la historia. Habilitado por el poder de cómputo barato y el acceso a grandes conjuntos de datos, las máquinas ya están haciendo un mejor trabajo que los humanos en varias áreas. Esta "inteligencia" se está alejando de las granjas de servidores centrales hacia dispositivos y cosas que pronto se convertirán en parte de nuestra vida cotidiana. Estos dispositivos potencialmente negociarán su propio camino en nuestro mundo a través de "contratos inteligentes" y sin una intervención humana significativa. La información perceptiva superpuesta sobre estos objetos del mundo real nos ayudará a salir de los dispositivos móviles que han captado nuestra atención en este mundo posterior a Internet. Lo que parece único en este momento actual es la rápida adopción de muchas de estas tecnologías habilitadoras y su potencial para trabajar juntos para cambiar nuestras vidas.
State of the internet of things (IoT) market 2016 editionPrayukth K V
2015 was the year IoT gained legitimacy.
Businesses budged off a “start small think big” mindset.
In 2016, they’re building IoT into future strategies and
business models. Companies across all industries now
have IoT squarely on their radar. The worldwide Internet
of Things market spend will grow from $591.7 billion
in 2014 to $1.3 trillion in 2019 with a compound annual
growth rate of 17%. The installed base of IoT endpoints
will grow from 9.7 billion in 2014 to more than 25.6 billion
in 2019, hitting 30 billion in 20201.
Purpose: The slides provide an overview on the Internet of Things trend
Content: Summary information about the Internet of Things marketplace, including trends drivers, spending trends, industry business cases, and adoption challenges. Also included are links to additional resources.
How To Use This Report: This report is best read/studied and used as a learning document. You may want to view the slides in slideshow mode so you can easily follow the links
Available on Slideshare: This presentation (and other HorizonWatch Trend Reports for 2016) will be available publically on Slideshare at http://www.slideshare.net/horizonwatching
Please Note: This report is based on internal IBM analysis and is not meant to be a statement of direction by IBM nor is IBM committing to any particular technology or solution.
Designing for Manufacturing's 'Internet of Things'Cognizant
The deeper meshing of virtual and physical machines offers the potential to truly transform the manufacturing value chain, from suppliers through customers, and at every touchpoint along the way.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
Power plays for Monetizing Open Banking APIsaccenture
Accenture examines how incumbent banks can use Open Banking as an opportunity to capture significant new revenue streams and efficiencies from the application programming interface (API) economy. Learn more: www.accenture.com/MonetizeOpenBanking
Download this BYOD economic analysis and more at http://cs.co/BYOD-Economics
Request a custom BYOD assessment: http://cs.co/BYOD-contactme
"Bring your own Device" (BYOD) sparks productivity and saves costs by connecting employee devices to corporate networks--an example of how the Internet of Everything is creating value around the world. But the current value is dwarfed by the potential gains from implementing BYOD more strategically.
Artificial Intelligence in Telecom – Industry Adoption AnalysisNetscribes
The telecom industry is at the forefront of Artificial intelligence (AI) innovation and adoption. AI offers tremendous opportunities for operators to overcome network management and optimization complexities, traditional hardware dependencies, and to reduce costs. By automating decisions around resource allocation, virtualization, traffic management, and network maintenance, AI can enable more intelligent network planning. In addition, AI will be instrumental in helping operators capitalize on 5G through better planning and network capacity utilization. Given the exploding demand for speedier and more efficient data connectivity, there’s no question that success in the telecom industry will belong to companies that best utilize the power of AI.
This report evaluates the state of AI adoption in the telecom industry, while revealing the companies that are leading the charge. By buying this report, you’ll obtain keen insights into the applications of AI in telecom, investment opportunities, market gaps, and emerging expectations from telecom companies and AI-based solution providers.
To purchase the full report, write to us at info@netscribes.com
Visit www.netscribes.com
COVID-19 has impacted countries, communities, and individuals in countless ways, from business and school closures to job losses not to undermined loss of lives.
“The 10 Most Promising IoT Solution Providers 2018.” In this issue, we have especially highlighted the companies, which are revolutionizing the IoT world with their unique solutions.
11 things IT leaders need to know about the internet of things WGroup
The Internet of Things (IoT) is the next phase in the evolution of the Internet. More than 100 devices connect to the Internet every second. By 2020, Cisco estimates that number to be more than 250 per second. Morgan Stanley projects the Internet will be loaded with 75 billion devices by the end of the decade. This document discusses WGroup's perspective on what 11 things IT leaders need to know about IoT.
Attaining IoT Value: How To Move from Connecting Things to Capturing InsightsSustainable Brands
Cisco estimates that the Internet of Everything (IoE) — the networked connection of people, process, data, and things — will generate $19 trillion in Value at Stake for the private and public sectors combined between 2013 and 2022. More than 42 percent of this value — $8 trillion — will come from one of IoE’s chief enablers, the Internet of Things (IoT). Defined by Cisco as “the intelligent connectivity of physical devices, driving massive gains in efficiency, business growth, and quality of life,” IoT often represents the quickest path to IoE value for private and public sector organizations.
This paper combines original and secondary research, as well as economic analysis, to provide a roadmap for maximizing value from IoT investments. It also explains why, in the worlds of IoT and IoE, the combination of edge computing/analytics and data center/cloud is essential to driving actionable insights that produce improved business outcomes.
Processing raw, disorganized data and presenting it in a relevant context is familiar to service providers. But turning the information into valuable insights that can be shared across the entire company requires a new approach.
An interview with Mick Liubinskas, entrepreneur-in-residence at muru-D, on the nature of innovation in large companies and how to build a culture of innovation.
Embracing digital technology, a new strategic imperative 2013Ben Gilchriest
Companies routinely invest in technology, and too often feel they get routine results. Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business. To better understand how businesses succeed or fail in using digital technology to improve business per- formance, MIT Sloan Management Review and Capgemini Consulting conducted a survey in 2013 that garnered responses from 1,559 executives and managers in a wide range of industries.
Their responses clearly show that managers believe in the ability of technology to bring transformative change to business. But they also feel frustrated with how hard it is to get great results from new technology.
The key findings from the survey are:
- According to 78% of respondents, achieving digital transformation will become critical to their organiza- tions within the next two years.
- However, 63% said the pace of technology change in their organization is too slow.
- The most frequently cited obstacle to digital transformation was “lack of urgency.”
- Only 38% of respondents said that digital transformation was a permanent fixture on their CEO’s agenda. Where CEOs have shared their vision for digital transformation, 93% of employees feel that it is the right thing for the organization. But, a mere 36% of CEOs have shared such a vision.
Ten Technology Trends that Will Shape the Next-Generation InternetCisco Services
The 10 technology trends discussed in this paper (http://www.cisco.com/web/about/ac79/docs/sp/Next-Generation-of-the-Internet.pdf) will significantly alter the next generation of the Internet. Characterized as the New Digital Explosion, the future Internet will be considerably faster, smarter, more connected and pervasive, and more mobile. This new world will ignite life- and society-changing applications and services that may be unimaginable today. In the not-so-distant future, our children will be viewed as the “Internet dinosaurs.”
Don't forget to follow us on SlideShare!
If you are a service provider and would like to be contacted about how we can help your business, please fill out the form at the end of this presentation.
Emerging Technologies: Changing how we live, work and play EY-Mint Emerging ...eraser Juan José Calderón
Emerging Technologies: Changing how we live, work and play
EY-Mint Emerging Technologies Report 2019.
Una gran cantidad de tecnologías emergentes está dando forma a nuestras vidas, posiblemente a un ritmo de cambio nunca antes visto en la historia. Habilitado por el poder de cómputo barato y el acceso a grandes conjuntos de datos, las máquinas ya están haciendo un mejor trabajo que los humanos en varias áreas. Esta "inteligencia" se está alejando de las granjas de servidores centrales hacia dispositivos y cosas que pronto se convertirán en parte de nuestra vida cotidiana. Estos dispositivos potencialmente negociarán su propio camino en nuestro mundo a través de "contratos inteligentes" y sin una intervención humana significativa. La información perceptiva superpuesta sobre estos objetos del mundo real nos ayudará a salir de los dispositivos móviles que han captado nuestra atención en este mundo posterior a Internet. Lo que parece único en este momento actual es la rápida adopción de muchas de estas tecnologías habilitadoras y su potencial para trabajar juntos para cambiar nuestras vidas.
State of the internet of things (IoT) market 2016 editionPrayukth K V
2015 was the year IoT gained legitimacy.
Businesses budged off a “start small think big” mindset.
In 2016, they’re building IoT into future strategies and
business models. Companies across all industries now
have IoT squarely on their radar. The worldwide Internet
of Things market spend will grow from $591.7 billion
in 2014 to $1.3 trillion in 2019 with a compound annual
growth rate of 17%. The installed base of IoT endpoints
will grow from 9.7 billion in 2014 to more than 25.6 billion
in 2019, hitting 30 billion in 20201.
Purpose: The slides provide an overview on the Internet of Things trend
Content: Summary information about the Internet of Things marketplace, including trends drivers, spending trends, industry business cases, and adoption challenges. Also included are links to additional resources.
How To Use This Report: This report is best read/studied and used as a learning document. You may want to view the slides in slideshow mode so you can easily follow the links
Available on Slideshare: This presentation (and other HorizonWatch Trend Reports for 2016) will be available publically on Slideshare at http://www.slideshare.net/horizonwatching
Please Note: This report is based on internal IBM analysis and is not meant to be a statement of direction by IBM nor is IBM committing to any particular technology or solution.
Designing for Manufacturing's 'Internet of Things'Cognizant
The deeper meshing of virtual and physical machines offers the potential to truly transform the manufacturing value chain, from suppliers through customers, and at every touchpoint along the way.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
Power plays for Monetizing Open Banking APIsaccenture
Accenture examines how incumbent banks can use Open Banking as an opportunity to capture significant new revenue streams and efficiencies from the application programming interface (API) economy. Learn more: www.accenture.com/MonetizeOpenBanking
Download this BYOD economic analysis and more at http://cs.co/BYOD-Economics
Request a custom BYOD assessment: http://cs.co/BYOD-contactme
"Bring your own Device" (BYOD) sparks productivity and saves costs by connecting employee devices to corporate networks--an example of how the Internet of Everything is creating value around the world. But the current value is dwarfed by the potential gains from implementing BYOD more strategically.
Artificial Intelligence in Telecom – Industry Adoption AnalysisNetscribes
The telecom industry is at the forefront of Artificial intelligence (AI) innovation and adoption. AI offers tremendous opportunities for operators to overcome network management and optimization complexities, traditional hardware dependencies, and to reduce costs. By automating decisions around resource allocation, virtualization, traffic management, and network maintenance, AI can enable more intelligent network planning. In addition, AI will be instrumental in helping operators capitalize on 5G through better planning and network capacity utilization. Given the exploding demand for speedier and more efficient data connectivity, there’s no question that success in the telecom industry will belong to companies that best utilize the power of AI.
This report evaluates the state of AI adoption in the telecom industry, while revealing the companies that are leading the charge. By buying this report, you’ll obtain keen insights into the applications of AI in telecom, investment opportunities, market gaps, and emerging expectations from telecom companies and AI-based solution providers.
To purchase the full report, write to us at info@netscribes.com
Visit www.netscribes.com
COVID-19 has impacted countries, communities, and individuals in countless ways, from business and school closures to job losses not to undermined loss of lives.
“The 10 Most Promising IoT Solution Providers 2018.” In this issue, we have especially highlighted the companies, which are revolutionizing the IoT world with their unique solutions.
11 things IT leaders need to know about the internet of things WGroup
The Internet of Things (IoT) is the next phase in the evolution of the Internet. More than 100 devices connect to the Internet every second. By 2020, Cisco estimates that number to be more than 250 per second. Morgan Stanley projects the Internet will be loaded with 75 billion devices by the end of the decade. This document discusses WGroup's perspective on what 11 things IT leaders need to know about IoT.
Attaining IoT Value: How To Move from Connecting Things to Capturing InsightsSustainable Brands
Cisco estimates that the Internet of Everything (IoE) — the networked connection of people, process, data, and things — will generate $19 trillion in Value at Stake for the private and public sectors combined between 2013 and 2022. More than 42 percent of this value — $8 trillion — will come from one of IoE’s chief enablers, the Internet of Things (IoT). Defined by Cisco as “the intelligent connectivity of physical devices, driving massive gains in efficiency, business growth, and quality of life,” IoT often represents the quickest path to IoE value for private and public sector organizations.
This paper combines original and secondary research, as well as economic analysis, to provide a roadmap for maximizing value from IoT investments. It also explains why, in the worlds of IoT and IoE, the combination of edge computing/analytics and data center/cloud is essential to driving actionable insights that produce improved business outcomes.
Processing raw, disorganized data and presenting it in a relevant context is familiar to service providers. But turning the information into valuable insights that can be shared across the entire company requires a new approach.
An interview with Mick Liubinskas, entrepreneur-in-residence at muru-D, on the nature of innovation in large companies and how to build a culture of innovation.
Embracing digital technology, a new strategic imperative 2013Ben Gilchriest
Companies routinely invest in technology, and too often feel they get routine results. Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business. To better understand how businesses succeed or fail in using digital technology to improve business per- formance, MIT Sloan Management Review and Capgemini Consulting conducted a survey in 2013 that garnered responses from 1,559 executives and managers in a wide range of industries.
Their responses clearly show that managers believe in the ability of technology to bring transformative change to business. But they also feel frustrated with how hard it is to get great results from new technology.
The key findings from the survey are:
- According to 78% of respondents, achieving digital transformation will become critical to their organiza- tions within the next two years.
- However, 63% said the pace of technology change in their organization is too slow.
- The most frequently cited obstacle to digital transformation was “lack of urgency.”
- Only 38% of respondents said that digital transformation was a permanent fixture on their CEO’s agenda. Where CEOs have shared their vision for digital transformation, 93% of employees feel that it is the right thing for the organization. But, a mere 36% of CEOs have shared such a vision.
Digital transformation, a roadmap for billion dollar organizationsBen Gilchriest
This study was ranked among the top 5 thought leadership publications of the last decade by Source – a leading market analyst firm for the consulting industry – following a thorough analysis of some 22,000 consulting reports globally. Published in 2011 it provides a detailed definition of Digital Transformation and how to assess your own Digital Maturity.
Digital transformation (DT) – the use of technology to radically improve performance or reach of enterprises – is becoming a hot topic for companies across the globe. Executives in
all industries are using digital advances such as analytics, mobility, social media and smart embedded devices – and improving their use of traditional technologies such as ERP – to change customer relationships, internal processes, and value propositions. Other executives, seeing how fast digital technology disrupted media industries in the past decade, know they need to pay attention to changes in their industries now.
How can senior executives successfully lead digital transformation?
While many experts urge companies to get started on the digital transformation journey, few tell how to do it. In this report we share the findings from a global study of how 157 executives in 50 large traditional companies are managing – and benefiting from – digital transformation. This study describes the elements of successful digital transformation and show how to assess your firm’s digital maturity.
The difficult art of quantifying return on digital investmentsBen Gilchriest
Measuring digital investments is proving to be a challenging task. Many companies have tried to create models that demonstrate the value of digital technologies, such as social media, applying traditional metrics to these. However, it's proving to be difficult to find a credible method.
So how do we make the difficult decision on where to invest in digital; especially when we are under so much pressure to do so much more? Whilst we need some sort of mechanism in place to make informed choices, traditional approaches to ROI are falling short. This paper describes these challenges in more detail (you are not alone, even amongst the world's leading digital companies, the 'Digirati', only 56% create a business case). It also describes three approaches you can take to define a digital business case, and provides perspectives on how to best approach digital investment decisions.
Disruptive Intermediaries; how start-ups disrupt established businessesBen Gilchriest
In this report we focus on, and examine in detail, the ways in which start-ups change the way value is created and organized in different markets and in so doing disrupt established businesses. This report will help you understand how these companies disrupt the norm., provide you a framework to assess how vulnerable your industry and company is to disruption, and how to find new opportunities within it.
Innovation labs. and processes are being setup to help with exploration and prototyping of emerging technologies but where are companies investing? And what approaches are driving results? This research brief provides a synopsis of a recent survey of business and technology leaders to uncover which emerging technologies they are investing in and the different results that proactive versus reactive companies are reporting from their innovation efforts.
How can banks maximise the value of their customer data?Ben Gilchriest
Almost all banks say that being customer centric is important to them and yet only a small proportion of customers believe that their banks really understand their needs and wants well enough (only 37%). This may be surprising given how much data banks have on their customers - a figure that has only been increasing over the past few years as more and more interactions become digitized. Add to this new sources of data which are available now on preferences,via social media, and increasingly available on location and physiology (see; http://bengilchriest.tumblr.com for more on this)....and the opportunity for better customer understanding becomes huge.
With a 90% of banks citing "big data" as key to long term success, where's the disconnecting coming from? In this study it's clear that the main challenge is that data is not sufficiently well pooled to realise the benefits of cross-referencing to gain insight. Coupled with the fact that not enough time is spent on analysis and the gap between the intent and customer's view becomes clearer.
So what can banks do about this? This paper describes some of the key challenges, which may be familiar to you, and some insights into how to scale up to the next level of customer analytics.
It includes a high level tool to assess your big data maturity.
When we consider digital disruption many companies turn to technology (digital) to address the challenge. However, business model innovation is as important when it comes to responding to market disruption. Moreover, in the same way that we consider digital innovation to enable continuous evolution of available technologies, business model innovation should follow the same model. This interview with Serguei Netessine (Chaired Professor of Global Technology and Innovation at INSEAD) provides his perspectives on business model innovation in an age being disrupted by digital.
How Starbucks took their experience digitalBen Gilchriest
Since opening its first location in 1971 the company has grown into one of the world's leading speciality food retailers and a brand recognised the world over. With 94% of all Facebook users either a Starbucks fan or are friends with one, 7 million active users of its mobile payment system, and financial benefits that reflect this, it is now considered a digital leader.
However, it hash;t always been the case. In 2008 it faced real challenges with declining sales and a 50% drop in share price over two years. Starbucks’ recipe for success in Digital Transformation has been equal parts technology-savvy and committed leadership. Today, Starbucks continues to leverage these strengths to create value for customers and shareholders alike through digital.
This paper describes, at a high level, what and how Starbucks has realised its Digital Advantage.
Australian Retailers Lag International Competition in Digital; reportBen Gilchriest
Australian companies are consistently rated lower than the international benchmark for digital commerce. More concerning is that they face a double relational gap. Not only is the building of lasting customer relationships their weakest aspect, a large gap exists to the relational capability of international market leaders. The research found that;
- Australian retailers are rushing too quickly to build Social features without putting Relational features in place first.
- More investment is needed in Relational features so customers are treated like an individual rather than part of an anonymous mass. This will also allow retailers to take better advantage of investments already made in Social
media and social features which has been a struggle for Australian retailers to date.
The "Engagement" area is where the competition is being most strongly played internationally and where Australian companies need to invest as they risk rapidly losing their market to international retailers who can engage with customers better. Given the strength of international competitors in building relationships, there is a real risk that Australian retailers will not only lose customers, but that customers will be lost permanently. The longer the Relational Gap remains, the more consumers may switch to international retailers and the greater the cost to persuade them back.
The sector needs to react now. Closing the gap will require improvements in omni-channel integration to foster execution, and the effective utilization of customer data to drive engagement.
This report is from the Australian Digital Transformation Lab, a joint research program between Capgemini and the University of Sydney Business School.
The shortage of digital skills in the current marketplace is unprecedented. It is estimated that over 4.4 million IT jobs will be created around Big Data by 2015; however, only a third of these new jobs will be filled. Martha Lane Fox, the UK’s digital inclusion champion, believes over 16 million people in the UK lack the basic digital skills to fully benefit from the Internet. Even Millenials are a matter of concern. In a survey comprising over 800 middle to upper management executives from over 50 industries, nearly one in five Millenials in the modern workplace are perceived to be lacking in analytical skills.
In this Capgemini study the Digital Talent Gap is defined and the important questions answered; do organizations include digital skills as a key component in their workforce plans? Are HR departments equipped and skilled to bring innovative solutions to bridge the digital skills gap? How are the 'Digirati' developing digital skills?
Disruptive intermediaries - looking to start-ups to find innovative digital ...Ben Gilchriest
Digital Disruption is reshaping the business world, challenging established business models and making many time-tested formulas for success obsolete. If old business models are obsolete, then where are the new, emergent business models coming from? This paper looks to the start-up community to see what large enterprises can learn from the successful, repeatable digital business models these companies have created. Based on extensive research we explore and define these models and how incumbent businesses can apply them to gain a market advantage.
The Digital Divide in Utilities; the growing gap between customers and UtilitiesBen Gilchriest
Surveys show that utilities have realized the need for enhancing customer experience in response to increasing customer dissatisfaction (only 29% of customers trust their retailers). However, the industry’s best efforts to rebuild confidence and trust could in fact be undermined by a growing digital divide, with consumers demanding a digital experience that the industry has so far been unable to meet.
This paper explores the challenges for utilities and how they can learn from other industries, like telco, to respond.
To answer new digital challenges (faster business cycles, new risks and need for more firm-level integration), companies need firm-level governance around their digital initiatives. Too often digital is left to grow organically, generally in a series of silos or managed from just one perspective of the business. In this paper the importance of governance of digital initiative is explored in detail, with working models, and some case studies from companies across different industries.
The rise of innovation empires InfographicCapgemini
From July 2015 to February 2016, 56 innovation centers opened in 20 countries with 11 more opening soon. View the infographic to see the global shift breakdown.
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The presentation introduces a paper concerned with the following 3 questions:
1. What are the main topics in the current Knowledge Economics research?
2. What gaps in current research exist and what are promising research avenues for the future?
3. What are the most crucial components in the process of creating knowledge outputs?
The purpose of this paper is to extend the earlier work by Capgemini and the State University of New York at New Paltz on the contributions to the mini-track on Knowledge Economics at the Hawaii International Conference on System Sciences (HICSS). In the present work, they analyze 16 contributions from 2012 to 2016 and based on the analysis, they propose the Six Pillars of Knowledge Economics framework. The proposed framework articulates that six elements are essential to generate knowledge outputs: Innovation Capability, Leadership, Human Capital, Information Technology Resources, Financial Resources, and Innovation Climate.
The Internet of Things: Are Organizations Ready For A Multi-Trillion Dollar P...Capgemini
The Internet is expanding. And this is not just in terms of getting accessible to more people; it is expanding beyond humans. Machines are becoming connected. Machines are talking to humans, but increasingly, they are also talking to one another. And this interconnectedness of machines, or the Internet of Things (IoT), is a potential multi-trillion dollar market that organizations can now tap into.
However, do organizations realize the scale of the opportunity? Capgemini Consulting conducted an extensive survey of IoT products and services of over 100 leading companies across North America and Europe. We also spoke at length with several industry executives at companies developing IoT solutions to understand the challenges companies face. This article presents the results of the survey and highlights the key hurdles companies are facing.
NCET Biz Cafe | How IoT is Transforming Business and our Daily Lives | June 20Archersan
When the stuff around your house — your fridge, your toys, your sporting goods — start reflecting “intelligence,” what’s the next step?
Our expert says: Brands and businesses need to take notice.
As more ordinary objects are connected to the internet — also known as the Internet of Things — we are entering a new era. While we are just at the beginning stages of the connected economy, this transition is going to have significant impact on the way we work and the way we live our lives.
Join Daniel Price, CEO of Breadware, in discussing the global movement of the Internet of Things and the concept of the connected economy. Daniel is an experienced entrepreneur and is fascinated by innovation and the way it is enabled by and acts upon surrounding ecosystems. Daniel has been part of 4 startups and is a coauthor on eight patents.
While the conversation will be about cutting-edge technology, the conversation itself won’t be deeply technical. Rather, Daniel will walk through the topics that really matter. In this Biz Café, called “How the Internet of Things Is Transforming Business and Our Daily Lives,” he will address:
- What do brands and companies need to be thinking about in order to capture the wave of the connected economy and not be left behind?
-
What do consumers and users of the technology need know about the privacy and security aspects of this new technology?
How IoT is Revolutionizing Mobile App Development.pdfSuccessiveDigital
Embark on a journey into the future with our exclusive guide to IoT App Development! Explore the incredible ways in which the Internet of Things is completely revolutionizing the world of mobile app development, opening up a world of endless possibilities. From smart homes to wearable tech, this revolution is fundamentally changing how we interact with our devices. Join us as we delve into the complete guide of IoT app development and discover how it's reshaping our digital landscape.
The most important technology industry trend right now is also the greatest source of new business opportunity. As 50 billion devices connect to the Internet globally, three different types of businesses are jockeying for position: Enablers of underlying technology, Engagers that deliver to customers, and Enhancers that devise value-added services unique to the Internet of Things. For more insights, visit www.strategy-business.com
Internet of Things is Poised to Transform the Insurance SectorPaasmer
The explosive growth of IOT is here and now, it’s considered the new Digital revolution. As per Gartner IOT forecast, it is estimated that by 2020 and more than 35 billion things will be connected to the Internet.
Also Gartner predicts global spending on IOT — including all hardware, software and services — has exceeded $1.3 trillion in 2015 and is forecast to reach $3.5 trillion by 2020.
Gilbert + Tobin published a collection of insights across a range of topical issues in innovation including blockchain, robotics and automation, data and the internet of things as well as managing IP in a digital world. http://bit.ly/1TervxV
The Internet of Things: Impact and Applications in the High-Tech IndustryCognizant
As both makers and users of the Internet of Things (IoT), high-technology companies stand to gain both sales and process efficiencies by deploying IoT technologies throughout their operations. We provide a guide to benefits to be realized by semiconductor fabs, distributors, contract manufacturers and OEMs from IoT enablement and deployment, and a brief road map of first steps.
How the Internet of Things will disrupt your industry (Avanade Inspire 2015)Geert van der Cruijsen
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Consumer technology is invading the enterprise and IT must embrace it in order to encourage employee productivity and satisfaction. Info-Tech recommends that organizations allow personal mobile devices on their corporate networks. This research addresses the following:
•Understand differences in security and management between the three major platforms – BlackBerry, Apple iOS, and Google Android.
•Evaluate the organization's position on the mobile device security scale and determine if third-party infrastructure is necessary.
•Development and enforcement of a personal mobile acceptable use policy to encourage end-user compliance and foster success.
Embrace consumer technology in the enterprise, and focus on end-user compliance to leverage productivity and maximize the potential for success.
Three Advantages of Implementing IoT in BusinessTeksun
Have you studied implementing the IoT solutions for your business yet? View this file and learn about the three advantages of using IoT into your business. Check on to discover out why you should right away! To know more about the IoT solutions, visit our site at www.teksun.com
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Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
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Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
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The Internet of Things; a multi-trillion dollar opportunity
1. The Internet of Things: Are Organizations Ready For A Multi-Trillion Dollar Prize?
2. 2
If you think of the Internet as a domain
driven solely by humans, think again.
Androids are the coming force. We are
talking of the Internet of Things (IoT) – a
world where sensors allow machines
to talk to one another. And, as with our
human-driven Internet, the IoT is a game-changing,
hugely significant opportunity
for the economy and business
organizations. Various research studies
have pegged the value of the IoT at
multiple trillions of dollars. Cisco1 and GE2
estimate that the size of the IoT pie is over
$10 trillion. Research firm IDC estimates
that, in 2020, over 40% of all data in the
world will be data resulting from machines
talking to one another3. Estimates may
vary but the underlying message is loud
and clear – the value at stake is too large,
and the impact too wide-ranging, for any
hint of complacency.
But do organizations recognize the scale
of the opportunity? Are they prepared
to take advantage of the growing
The Digital Universe is Expanding:
Are You Ready for the Internet of Things?
Cisco and GE estimate
that the size of the IoT pie
is over $10 trillion.
wave of sensor data? In the following
pages, we assess the current state of
organizational readiness, examine why
many organizations seem slow to react,
and set out a roadmap for organizations
that are determined to succeed in this
next chapter of our ever-expanding digital
universe.
For Most Organizations,
These are Early Days in the
Adoption of IoT Solutions
Most organizations are still in the early
stages of adapting their offerings to the
new IoT world. Our research – covering
over 100 leading organizations in North
America and Europe (see Research
Methodology at end of paper) – revealed
that IoT solutions, defined as sensor-enabled
products offered in conjunction
with services, vary significantly in their
levels of sophistication (see Figure 1). The
basic start point is connected products
that generate alerts and notifications
based on sensor readings. More advanced
solutions allow remote operation using
sensors. And the most mature solutions
allow organizations to use sensor data
to provide customers with high-value
performance improvement insights.
The majority of organizations provide
solutions that offer only a basic level of
functionality. Our research revealed that
less than 30% support remote operability
and fewer than 40% utilize sensor data to
offer performance improvement insights.
Delivery of alerts and
notifications on product status
Example:
Whirlpool’s smart appliances notify
users when a wash cycle is complete or
the refrigerator door is open, via a
smartphone app
Ability to be controlled and
configured remotely
Example:
GM’s OnStar system allows vehicle
owners to remotely lock and unlock their
car doors, and flash the horn and lights
through a smartphone app
Predictive maintenance and
productivity enhancement
insights based on sensor data
Example:
GE applies advanced analytics
techniques to the data collected from its
connected equipment to improve
machine utilization and efficiency
Basic Information Support
Remote Operability Support
Performance
Improvement Support
Figure 1: Levels of Maturity for IoT Solutions
Source: Capgemini Consulting Analysis
3. 3
Our study also revealed significant
differences across industries. For
instance, industrial manufacturing and
medical device companies are clearly
ahead of other industries in the maturity
of their IoT solutions. Utilities and auto
manufacturing firms offer basic levels
of functionality, but lag when it comes
to more advanced offerings. Insurance,
home appliance and pharmaceutical
companies lag behind other industries
in providing even basic functionality (see
Figure 2).
John Deere, a leading company in
agricultural machinery, is among the few
organizations that provide a full suite of
functionality spanning basic information,
remote operability as well as performance
improvement support. With its
PowerSight solution, for example, John
Deere gathers data from its customers’
connected equipment, generates
machine health alerts, allows equipment
to be remotely programmed, and goes a
step further by providing customers with
Less than 30% of
organizations generate
service revenues from
their IoT solutions.
recommendations on improving machine
utilization and lowering operating
expenses4.
Over Two-Thirds of
Companies Do Not
Monetize their IoT
Solutions
Early adopters of IoT solutions, such as
GE and General Motors, have shown how
connected products can be the platform
for service revenues. General Motors has
been a pioneer in the use of telematics
to create new revenue streams. With its
OnStar telematics system, the company
generates nearly $1.5 billion in revenues
annually, through several paid safety,
security and navigation services5.
Similarly, GE launched its “Predictivity” line
of IoT services in 2012, to help industrial
customers manage the data from their
connected equipment. Within just a year
of launch, “Predictivity” generated $290
million in revenues for GE6.
Figure 2: Maturity of IoT Solutions by Industry
Source: Capgemini Consulting Analysis
High Maturity : >60% of firms provide IoT solutions that support the feature
Low Maturity : <40% of firms provide IoT solutions that support the feature Medium Maturity : 40-60% of firms provide IoT solutions that support the feature
Industry Group
Basic Information Support
(Alerts and Notifications)
Industrial Manufacturing
Medical Devices
Utilities
Auto Manufacturing
Insurance
Home Appliances
Pharmaceuticals
Remote Operability Support
Performance
Improvement Support
(Remote Control and Configuration) (Predictive Maintenance/
Productivity Enhancement Insights)
However, these two organizations are
the exception, and not the rule. Our
research indicates that less than 30% of
organizations generate service revenues
from their connected products. And
the concerns around monetization are
clearly top of mind for organizations. An
executive at a leading car manufacturer
we interviewed said, “Offering the
telematics hardware for free with the
car is not a sustainable option. We need
to have a clear strategy to generate
revenues from services7.”
4. 4
Offering the telematics hardware for free with the car is not a sustainable option. We need to have a clear strategy to generate revenues from services.
Only a small minority of companies are using acquisitions or development of platforms and APIs as a means of building Internet of Things capabilities.
Our research uncovered two monetization models that are emerging in the IoT solutions space. In the first model, connectivity services are offered free for a limited period of time and charged- for subsequently through a tiered mechanism. The idea is to allow the customer to experience the service value before migrating to a more regular tiered package. For instance, Eaton, the US- based power management major, offers the “eNotify Remote Monitoring” service that provides 24x7 remote monitoring of connected Uninterrupted Power Supply (UPS) systems8. The service is offered free for one year after product purchase, but is charged for in subsequent years9. In the second model, organizations offer multiple tiers of services, where each tier is priced differently, based on the breadth of services offered. For instance, John Deere offers four different levels of remote monitoring services under its PowerSight range of telematics solutions10.
Most IoT Solutions Do Not Play Well With Third-Party Products and Services
The integration of connected products and sensor data with third-party solutions enables organizations to enhance their IoT solutions’ value. By integrating the service with larger platforms, organizations stand to tap into a larger ecosystem of services that can significantly enhance the customer experience.
A few industrial manufacturing and automotive firms have taken initial steps in connecting their offerings with third- party services. For instance, German manufacturing major Bosch offers remote vehicle diagnostics services to vehicle owners and dealers through its telediagnostics system11. To make the service attractive and most effective for the consumer, Bosch’s system enables information exchange with third-party services such as car workshops and roadside assistance12.
However, our research indicates that less than 15% of organizations offer IoT solutions that integrate with third-party products and services.
— A leading car manufacturer
5. 5
Figure 3: Objectives of Internet of Things Partnerships
Source: Capgemini Consulting Analysis
Partnered with Vodafone to run
a pilot for a usage-based insurance
in-vehicle telematics device
Collaborated with Ford and other
players to launch the MyEnergiLifestyle
initiative to demonstrate the benefits of
a connected lifestyle
Founded the “Bosch Internet of Things
& Services Lab” – in collaboration with
the University of St. Gallen
Partnered with Quirky to develop
a smart air conditioning unit
Partnered with Miele, Stiebel Eltron,
Microsoft, seluxit and IQuest to offer
its SmartHome home automation service
Licensed technology for smart ingestible
pills from Proteus Digital Health
Internet of
Things
Partnership
Drivers
Accelerate
Product
Development
Expand
Service
Offering
License
Technology
Create
Awareness
Run
Pilots
Acquire
Technical &
Business
Know-How
Many Organizations are
Forging Partnerships
but Other Options for
Capabililty Build-Up Lie
Unexplored
Developing IoT solutions often requires
capabilities that organizations do not
possess. Partnerships, acquisitions and
the opening up of platforms or APIs13
can quickly arm organizations with the
capabilities they need. Our research
indicates that close to 60% of
organizations are using partnerships as a
viable approach to develop IoT solutions,
with varying objectives (see Figure 3). An
executive at a leading security systems
firm provided affirmation of this approach,
saying, “We certainly see the need to
partner with Machine to Machine (M2M)
technology providers and data mining
specialists, as well as with our channel
partners, to build future connected
solutions14.”
Some organizations have looked beyond
partnerships to develop capabilities. For
instance, Honeywell offers APIs that allow
developers, product integrators and
retailers to create custom applications
that integrate with Honeywell’s Wi-Fi
thermostats15. Another approach is
seen with medical device manufacturer
Medtronic, which has acquired
Cardiocom, a provider of telehealth
services, with the aim of using Cardiocom’s
expertise to design telehealth services
that work with Medtronic’s wireless
patient monitoring devices.
Honeywell and Medtronic are in the
minority when it comes to using multiple
approaches to skill development. Our
research revealed that only 10% of
companies use acquisitions, or develop
platforms and APIs, as a way to build
capability.
The picture that is emerging is one where
organizations are fighting shy of IoT,
despite the disruptive impact it may have
on their markets and despite the size of
the trillion-dollar prize. In the next section,
we look at some of the reasons for this
surprising reaction, examining the key
challenges that organizations face in the
IoT sphere.
6. Are Organizations Exploiting theFull Potential of the Internet of Things? offer basicinformationsupportoffer remoteoperabilitysupportofferperformanceimprovementinsights10% are partnering todevelop IoT solutionsMethods of Capability Build-Upprovide IoT solutionsthat integrate withthird-party offeringshave madeacquisitionshave developedopen platformsor APIs of companies do not provide any IoT solutions42% Maturity of IoT SolutionsMaturity of IoT Solutionsby IndustryIntegration with Third-PartySolutionsMonetization of IoT SolutionsHome Applianceand Pharmaceuticals IndustrialManufacturingMedical Devices Utilities and AutomotiveManufacturingInsuranceIncreasing order of maturity57% 10% $ do not generate servicerevenues from theirIoT solutions34%58%27% 70% 13% Source: Capgemini Consulting Analysis
7. 7
IoT, like many attractive prizes, comes
with its own unique and significant
challenges. These issues, which mainly
revolve around IT infrastructure and skills,
are putting the brakes on the IoT train
(see Figure 4).
Why Have Organizations
Been Slow to Get Off the Blocks?
The Internet of Things
Creates Significant
Technical Challenges
Existing IT Infrastructure is not
Suited to Manage Rapidly Growing
Volumes of Sensor Data
Managing large volumes of sensor
data from a widely distributed base
of connected devices challenges
the conventional data storage and
management capabilities of organizations.
For instance, nearly 60% of UK-based
firms in a survey agreed that they do
67% of organizations have
little to no infrastructure
for analyzing and acting
on streaming Big Data.
50% of US-based IT
professionals report not
being ready to secure an
ecosystem of connected
devices.
not have the data centre infrastructure
required to extract real-time insights from
their Big Data sets16. This is a challenge,
as research indicates that data from
embedded systems will grow from 2%
of the digital universe in 2013 to 10% in
202017.
Organizations Lack Real-Time Data
Analytics Technologies Critical to
Drawing Insights from the Internet
of Things
The volume and velocity of sensor
data flowing into the organization
makes drawing insights particularly
challenging. Many organizations lack
stream processing capabilities, which are
essential for the collection, integration,
analysis and visualization of data in real
time. Sixty-seven percent of organizations
in a survey reported that they lack the
technology support required for analyzing
and acting on streaming Big Data18.
The Internet of Things Magnifies
Data Security and Privacy
Challenges
Protecting Internet-connected devices
from security threats, as well as dealing
with data privacy risks, are key challenges
in the IoT environment. Recent events
have revealed the enormity of these
challenges. A case in point is the global
attack that took place in late 2013,
where botnets were used to send more
than 750,000 malicious emails from
connected household appliances19.
Research indicates that organizations
are not adequately equipped to deal
with these new security challenges.
For instance, in a survey of US-based
IT professionals, 50% of respondents
reported not being ready to secure an
ecosystem of connected devices20.
Figure 4: Prerequisites for the Development and Rollout of IoT Solutions
Source: Capgemini Consulting Analysis
IT Infrastructure Skill Sets
Service-Oriented Sales Force
Product Management
Big Data Analytics
Real-Time Customer Support
High Capacity, Scalable,
Storage Systems
Real-Time Streaming
Big Data Analytics
New Data Security and
Privacy Frameworks
8. 8
Organizations Need New Skill Sets across a Range of Functions
Traditional Product-Centric Organizations Lack Capabilities in Developing and Marketing Internet of Things Services
The development of IoT solutions demands a new set of competencies from traditional product-centric organizations. They now need to be able to envision new services, develop commercial models and design service contracts that result in continuous revenue streams. Our discussions with senior executives revealed that these are not areas of strength for many product- centric organizations. A leading car manufacturer told us, “We need new skill sets to be able to offer connectivity services. We need to bring in people who are more used to developing and selling services21.” Similarly, a leading security systems company highlighted the need to complement existing product management capabilities - “The buyers of our IoT services could potentially be different from those of our products. Our product managers will have to understand and address the needs of these new customers22.”
Today’s Product-Focused Sales Force is not Equipped to Sell IoT Services
For IoT solutions, a sales force needs to be comfortable in articulating the value proposition and potential benefits, which is critical to convincing often-reluctant customers to pay for a new class of services. This is a challenge for today’s sales force. An executive at a leading medical technology company highlights this when he says, “Our sales force has been used to selling equipment, but now they need to sell IT solutions. They need to be able to convince customers on the value received by connecting their equipment23.” This sentiment is echoed by a director at a leading auto manufacturer, who said, “Training the sales force in selling connectivity services is certainly a challenge. In fact, we see this challenge intensifying in the future as we expect the services space to become even more complex24.”
The Internet of Things Places New Demands on Customer Support Capabilities
Our research indicates that IoT solutions are likely to increase the complexity of queries that reach customer support teams. Moreover, since connectivity reduces the time lag between the occurrence of an event and the time taken for information to reach the support center, customers are also likely to expect faster response times. A senior executive at a leading car manufacturer highlights the changing nature of customer requirements when he says, “The proliferation of Internet- enabled devices has raised customer expectations from service providers. Customers now expect to be informed about device problems and the required remedial action, in real-time25.”
Organizations Lack Big Data Analytics Talent to Effectively Interpret Sensor Data
Most organizations currently lack the analytics skill-sets required to effectively interpret sensor data. A survey reported that lack of employee skills/knowledge is the biggest obstacle facing their organizations in using IoT26.
While these infrastructure and skills challenges are significant, they are not the only issues that organizations face. Resistance, for one, is a major problem. An executive at a medical technology company outlined how resistance can come less from the customer – and more from within the organization, explaining, “We only have 20% resistance from the customer and 80% from our own organization. Consequently, it is a significant challenge to align our existing
Our sales force has been used to selling equipment, but now they need to sell IT solutions. They need to be able to convince customers on the value received by connecting their equipment.
— A medical technology leader
business processes with new IoT-based service offerings27.”
The scale of the challenges organizations face – infrastructure, skills, resistance – is significant. Therefore, in the following – and concluding – section, we outline a roadmap that provides organizations with some clarity and direction for overcoming these hurdles and driving their IoT initiatives to success.
9. 9
How Can Organizations Build a
Successful Internet of Things Solution?
The IoT prize will be won by those who
achieve a change in mindset, from
a product world to a service world.
However, that fundamental mind-shift is
not the only requirement. Organizations
need to get the right IT infrastructure
in place, quickly acquire capabilities in
analytics, and strengthen a whole host of
functional capabilities.
Put the Right IT
Infrastructure in Place and
Acquire Data Analytics
Capabilities
Organizations must invest in alternative
data storage architectures that can be
scaled quickly and cost effectively. This
will allow the business to keep pace with
rapidly growing volumes of sensor data.
Open source distributed data processing
frameworks, such as Hadoop, as well
as cloud-based technologies, lend
themselves to managing vast quantities
Figure 5: How Can Organizations Strengthen Functional Capabilities?
Source: Capgemini Consulting Analysis
of data in an affordable and efficient
manner. Organizations should also invest
in stream processing applications that
enable real-time analysis of sensor data.
Analytics capability also needs to be
acquired, with the CEO of a leading smart
meter firm outlining their comprehensive
approach to this need: “We recruited
analytics professionals, developed
internal training programs, established
partnerships in the area of Meter Data
Management (MDM) and even acquired
a smart meter data management firm28.”
Strengthen Functional
Capabilities across Product
Management, Sales and
Marketing and Customer
Support
Launching effective IoT solutions will
require organizations to strengthen their
capabilities across a range of areas.
Key among them are sales, product
management, and customer support (see
Figure 5).
Use Trainings and Incentives to
Prepare the Sales Force to Sell IoT
Solutions
Organizations must take active steps to
stimulate their sales force to promote IoT
solutions. However, training alone will
not be sufficient and organizations must
also offer adequate inducements in the
form of additional sales incentives. Finally,
organizations must actively promote early
wins internally to create awareness as well
as share best practices in driving sales
conversions. An executive from a medical
technology company explains how they
encouraged their sales force to push
IoT solutions, “We identified individuals
within our sales force who could act as
champions for our remote equipment
monitoring services29.”
Emphasize ease-of-use in IoT
solution design to overcome
barriers to adoption
Augment product
management capabilities
with services expertise
Recruit from
service-centric
industries
Create specialized teams
for IoT solution support
Build capabilities in
addressing complex
customer queries
Revise SLAs to meet
customer need for reduced
response time
Share best practices on
driving sales conversions
Promote early
wins internally
Identify IoT
sales champions
Offer training in
IoT solution sales
Provide additional
sales incentives
Support Functional Capabilities with Scalable, Cost-Effective IT Infrastructure
Open Source Distributed Data Processing | Cloud Based Infrastructure | Real-Time Analytics
Sales
Product Management
Customer Support
10. 10
Augment Product Management Capabilities with Services Expertise and Emphasize Ease-of-Use in Product Design
Organizations must augment their product management teams with the skill sets required to develop services. To do so, organizations should consider recruiting product management professionals from service-centric industries. Further, connected solutions must be designed with a focus on ease-of-use, to overcome barriers to adoption from internal sales teams, channel partners and customers. A senior executive at a leading auto manufacturer explains how this approach has proved successful for them - “We focused on making our fleet management offering as easy to use as possible, so that they could be handled by traditional product-focused salesmen. This has proved to be quite successful30.”
Develop Customer Support Capabilities to Drive Real-Time Issue Resolution
Organizations will need to create specialized customer support teams capable of responding rapidly to complex customer queries. At the same time, existing Service Level Agreements (SLAs) will need to be revised in order to meet customer expectations of reduced response times. Some organizations are already beginning to do this. A senior executive at a leading medical technology company explains their plans to build customer support capabilities for its remote equipment monitoring platform: “We are setting up a first response team consisting of experts and service engineers. Consumers calling in with issues related to their connected equipment will be directed to this team for faster and more effective resolution of queries31.”
The IoT represents the next evolution of the digital universe. The speed at which nimble startups and Internet players are capturing IoT opportunities should serve as a wake-up call to larger, traditional organizations. Analyst estimates point to a world where startups will dominate the IoT market. Fifty percent of IoT solutions are expected to originate in startups less than 3 years old, by 201732. They may be less nimble, but bigger organizations need to step up to the plate. As with all digital disruptions, being an organization that is in catch-up mode will be a deeply uncomfortable place to be.
Open source distributed data processing frameworks, such as Hadoop, as well as cloud- based technologies, lend themselves to managing vast quantities of data in an affordable and efficient manner.
We are setting up a first response team consisting of experts and service engineers. Consumers calling in with issues related to their connected equipment will be directed to this team for faster and more effective resolution of queries.
Research Methodology
Analysis of IoT Solutions
We conducted a comprehensive study of IoT products and services offered by over 100 leading companies in North America and Europe across 7 industry groups. The industry groups covered in our study included Home Appliances, Industrial Manufacturing, Utilities, Insurance, Pharmaceuticals, Healthcare Products, and Auto Manufacturing. We selected a representative sample of companies that cumulatively account for 50% of the revenues generated by all firms belonging to these industry groups, in North America and Europe.
Our research covered four key areas. First, we analyzed the maturity of IoT solutions based on their use of sensor data. Second, we assessed how organizations are monetizing IoT services. Third, we evaluated the degree of integration of these IoT solutions with third-party products and services. Finally, we studied the approaches adopted by organizations to accelerate the development of IoT solutions.
Internal Capability Assessment
To understand the challenges in developing IoT solutions, we conducted wide-ranging interviews with senior executives from leading global organizations that have undertaken IoT-based initiatives.
— A leading medical technology company
11. 1 Bloomberg, “Cisco CEO Pegs Internet of Things as $19 Trillion Market”, January 2014
2 GE, “Industrial Internet: Pushing the Boundaries of Minds and Machines”, November 2012
3 IDC, “THE DIGITAL UNIVERSE IN 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East”, December 2012
4 John Deere, “John Deere Power Systems Unveils John Deere PowerSight at CONEXPO-CON/AGG”, March 2014
5 Automotive News, “Not satisfied with OnStar’s steady profits, GM wants to create a global 4G powerhouse”, May 2013
6 Business Wire, “GE Launches 14 New Industrial Internet Predictivity Technologies to Improve Outcomes For Aviation, Oil & Gas, Transportation, Healthcare and Energy”, October 2013
7 Capgemini Consulting interviews
8 Eaton website, “eNotify Remote Monitoring”
9 Eaton website, “Eaton eNotify Remote Monitoring Model Connectivity Hardware Table”
10 Worldhighways.com, “John Deere reveals PowerSight telematics for engines”, March 2014
11 SearchAutoParts.com, “Bosch telediagnostics enhances service experience via remote vehicle diagnostics”, January 2014
12 Autodata, “Bosch unveils remote diagnostics platform”, January 2014
13 Application Programming Interface
14 Capgemini Consulting interviews
15 Honeywell website, “Honeywell Announces Cloud API Program With Home Automation Software Developers”, May 2013
16 Computerweekly, “Inadequate datacentre infrastructure is a barrier to big data analytics”, June 2013
17 EMC-IDC Research, “The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things”, April 2014
18 Vitria, “The State of Real-time Big Data Analytics: 2013 Survey Results”, September 2013
19 Computing, “Cyber attack launched through fridge as internet-of-things vulnerabilities become apparent”, January 2014
20 PR Newswire, “SANS Announces Results of its 2013 Securing the Internet of Things Survey”, January 2014
21 Capgemini Consulting interviews
22 Capgemini Consulting interviews
23 Capgemini Consulting interviews
24 Capgemini Consulting interviews
25 Capgemini Consulting interviews
26 EIU, “The IoT Business Index: A Quiet Revolution Gathers Pace”, June 2013
27 Capgemini Consulting interviews
28 Capgemini Consulting interviews
29 Capgemini Consulting interviews
30 Capgemini Consulting interviews
31 Capgemini Consulting interviews
32 Gartner, “Forecast: The Internet of Things, Worldwide, 2013”, November 2013
References