Eudata Videocare develops next-generation healthcare services, focusing on enhancing web customer care and remote patient examination through video support. Their solutions aim to improve service quality, reduce hospital visits, and expedite medical examinations while facilitating communication between patients and families. Eudata has been recognized by Gartner as a cool vendor in the CRM customer service sector and emphasizes the benefits of video communication in increasing consumer satisfaction.

1. EUDATA
VIDEOCARE
Leap to Next Generation
Helthcare Services

2. We
Develop
products that
enhance WEB
customer care
performance
We are
Experts in
integrating
these products
into complex
customer
platforms
We
Specialize
in multichannel
customer
interaction
What We Do

3. Remote Care: provide remote
medical examination with
support of Video
Eudata VideoCare
Patient Care: provide to patient and familiar
to easily communicate during hospitalization
increasing the quality of permanence
1
2

4. Target
Increase service quality, reducing travels
Reduce medical examination waiting times
Reduce crowd into hospitals
Humanization and improvement of therapy
Facilitate family reunification
Increase staff productivity
Reduction of stay of patients within the hospital

5. Remote Care
Sms Code
Doctor
Remote Patient Use
Insert Code into
Web Portal

6. Remote Care
Doctor
Remote Patient Usa il Servizio

7. Patient Care
Sms Code
Use
Patient
Family
Insert Code into
Web Site

8. Patient Care Mobile
Invio Codice via
sms
Usa il Servizio
Inserisce il Codice
nel sito
Paziente
Familiare

9. INTEGRATION
With Web Portal and Mobile APP
Remote control
Mediacal Record
REAL TIME
COMMUNICATION
• Audio Video
• Mobile e Web
• Chat
CONTROL
• Service management
and administration
(Times, Emergency,
settings, …)
• Reporting
What VideoCare is

10. Video Chat for Customer Service
Business Impact: The impact on businesses is potentially high, because video is a media that will please
consumers, as well as serve as a useful tool for field technicians
Benefit Rating: High
Eudata WCS identified as a “sample vendor”
by Gartner in the Hype Cycle for:
- CRM Customer Service and Support, 2013
- Hype Cycle for Contact Center 2013
Published: 23 July 2013
Analyst: Michael Maoz
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Update:
Eudata named Cool
Vendor in the Magic
Quadrant for CRM
Customer Service and
Support, 2014

11. Thank you

12. Communication
sales@eudata.biz
More Info
www.eudata.biz/products/wcs/
eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: +39 02 45495098
fax : +39 02 45495099