The document discusses how IBM successfully incorporated social media by aligning it with corporate culture. It emphasizes empowering employees, learning from mistakes, developing community guidelines, starting participation internally, and experimenting extensively. Key steps included trusting employees as brand representatives, learning from near failures like ValuesJam in 2003, creating social computing guidelines, and launching internal pilot programs like BlogCentral before expanding. The presentation argues that social media projects require consideration of corporate culture and cannot rely solely on top-down mandates or grassroots efforts alone.