5. “The people side of a
business is way harder
and way more
complicated than
building a product is.
Fred Wilson, VC, Union Square Ventures
You have to start with
culture, values and a
commitment to creating
a fantastic workplace.”
9. Boundaryless business multiplies value: 50%
Highly networked enterprises are 50% more
likely than other organisations to report
market share gains against their
competitors and higher profit margins
Source: McKinsey Quarterly (2010); ‘The Rise of the Networked Enterprise: Web 2.0 Finds Its Payday’
32. “Companies should move
away from self-
destructive, factory
Matt Mullenweg, co-founder, Wordpress
models of work where
people are rewarded for
coming early and staying
late.”
34. “At the root of every
seemingly technical
Eric Ries, Author, The Lean Startup problem, is a human
problem.”
35. The Five Whys
1. A new release disabled a feature for customers.
Why? Because a particular server failed.
2. Why did the server fail? Because an obscure
subsystem was used in the wrong way.
3. Why was it used in the wrong way? The engineer
who used it didn’t know how to use it properly.
4. Why didn’t he know? Because he was never trained.
5. Why wasn’t he trained? Because his manager
doesn’t believe in training new engineers because he
and his team are “too busy.”