The document discusses how the future of retail is being shaped by increasing consumer expectations for speed and convenience. It notes that website loading speeds significantly impact sales and customer satisfaction, with 40% abandoning sites that take over 3 seconds to load. The document also mentions new payment technologies like NFC that reduce the need for credit cards, and how self-checkout aims to save time at checkout. It concludes by quoting Rupert Murdoch and Charles Darwin, emphasizing the need for retailers to adapt quickly to changes in consumer behavior and technology.

1. The Future of Retail
May 2012

2. IMAGINE A WORLD…

3. WHAT’S HAPPENING TO RETAIL?

4. TIME IS MONEY

5. AN AMAZON STUDY THAT SHOWED A
1% DECREASE IN SALES FOR EVERY
0.1S DECREASE IN RESPONSE TIMES
Kohavi and Longbotham 2007
SPEED MATTERS

6. 47% OF CONSUMERS
EXPECT A WEB PAGE
47%
TO LOAD IN 2 SECONDS
OR LESS
gomez.com, akamai.com
NEGATIVE IMPACT ON BRAND

7. 40% ABANDON A
WEBSITE THAT TAKES 40%
MORE THAN 3 SECONDS
TO LOAD
gomez.com, akamai.com
NEGATIVE IMPACT ON BRAND

8. 16%
A 1 SECOND DELAY
DECREASES CUSTOMER
SATISFACTION BY
ABOUT 16%
gomez.com, akamai.com
NEGATIVE IMPACT ON BRAND

9. 79% OF SHOPPERS WHO
ARE DISSATISFIED
WITH WEBSITE
PERFORMANCE ARE
LESS
LIKELY TO BUY FROM
THAT SITE AGAIN 79%
gomez.com, akamai.com
LOSS OF REPEAT REVENUE

10. QUEUES AT THE CHECKOUT

11. DOES SELF CHECKOUT REALLY SAVE TIME?

12. RESEARCH ON THE MOVE

13. SONY VS APPLE

14. HIGH STREET VS MALLS

15. NO MORE NEED FOR CREDIT CARDS

16. NFC PAYMENTS

17. TAKING PAYMENTS

18. LOYALTY

30. THE WORLD IS CHANGING VERY FAST
BIG WILL NOT BEAT SMALL ANYMORE
IT WILL BE THE FAST BEATING THE SLOW
Rupert Murdoch, 2011

31. IT IS NOT THE STRONGEST BRANDS (OR AGENCIES)
THAT SURVIVE, NOR THE MOST INTELLIGENT,
BUT THE ONES MOST RESPONSIVE TO CHANGE
Charles Darwin (slightly edited)

32. THANK YOU
@stevetayloruk
uk.linkedin.com/in/stevetayloruk
THANKS