BristleCone Pulse 2017 Presentation at MIT. James Heidrich is an Operations and Supply Chain Systems and Process Transformation expert, with over 20 years of experience in the delivery of premium transformation, optimization, standardization, and concept coordination services on an international scale. He is also a DMAIC and DMEDI Black Belt and Lean methodology expert. James’ know-how encompasses the whole gamut of Project Management and complex global Supply Chain Management. He is an articulate and culturally sensitive communicator and public speaker who believes in nurturing a strong relationship among stakeholders, suppliers, and various departments. James is known in the industry for his exceptional analysis of trends and statistical data, and the dovetailing of key corporate functions to maximize corporate productivity.