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The Future of Financial Advisors:
        R.F.P. in action
            September 14, 2012


          RFPConference(Manila)_Sep12   1
Dr. Sidney Sze
  CFP,FHKRFP,CLU,CFE,CMA,CPA,ACMA,MSCPA,
  ACS,ACIS,ACIS,MMS,PhD,Certified NLP Trainer

• Founder President of
  Society of Registered Financial Planners (HKRFP)
• Chairman of CAGI Think Tank
• Founding Chairman of Independent Financial Advisors
  Association
• The Founder CEO of Midland Financial Group.
• President of the Society of Management Accountants of
  Canada – Hong Kong Branch 2000/2002




                            RFPConference(Manila)_Sep12   2
Reduction



RFPConference(Manila)_Sep12   3
How Cost Reduction Affect Net Profit
                                                 20% cost Equivalent
                            Current
                                                  reduction in Sales
Revenue                       $100                 $100     $140
Direct operating cost          $35                  $35      $49
Labor costs                    $35                    $35     $49
Non-core indirect              $20                    $16     $28
costs
Net Profit                     $10                    $14     $14
       20% cost reduction = 40% increase in Net Profit
       $4m in expense savings = $40m revenue increase

                        RFPConference(Manila)_Sep12                 4
Pricewaterhousecoopers Statistics from 590
businesses in Europe, Americas, Africa & Australia
        – Why the chances are missed ?

  • Only less than half (48%) of all firms have a
    cost cutting strategy in place

  • 74% of companies often get their cost cutting
    priority wrong by cutting what is easy to
    measure rather than what is most needed



                    RFPConference(Manila)_Sep12     5
Cost management challenges

• Multiple suppliers and multiple order points
• No internal benchmark data on purchases
• Staff and management have limited time and
  resources to address non-strategic costs
• Employees with limited purchasing
  experience are making buying decisions


               RFPConference(Manila)_Sep12       6
Insurance

• Don’t over buy
• Choose policies better suit the appetite of local
  insurance companies
• Lock in when price is low
• Seek group plan
• Challenge brokers



                   RFPConference(Manila)_Sep12        7
Family Office



  RFPConference(Manila)_Sep12   8
Family Office

 A family office is a private company that
 manages investments and trusts for a single
 wealthy family.


 The company's financial capital is the family's
 own wealth, often accumulated over many
 family generations.


                  RFPConference(Manila)_Sep12      9
Traditional & Modern Usage

A traditional family office is a business run by
and for a single family.
Its sole function is to centralize the
management of a significant family fortune.
Typically, these organizations employ staff to
manage investments, taxes, philanthropic
giving, trusts, and legal matters.


                  RFPConference(Manila)_Sep12      10
Traditional & Modern Usage
The purpose of the family office is to effectively
transfer established wealth across generations.
The family office invests the family's money,
manages all of the family's assets, and disburses
payments to family members as required.
The office itself either is, or operates just like, a
private company, with a COO, CFO, CIO, etc. and a
support staff reporting to you the CEO.


                    RFPConference(Manila)_Sep12         11
Wealth Maximization

   5 Essential Elements:
        Knowledge
        Experience
        Discipline
        Objectivity
        Time


              RFPConference(Manila)_Sep12   12
Possessing enough knowledge

  Some people might think it is a good idea
  to keep their will in their safe deposit box
  in the bank since this should be one of the
  safest places to keep it.




                RFPConference(Manila)_Sep12      13
Will in safe deposit box?

In the event of death, all assets will be frozen
pending the grant of probate including safe
deposit box in the bank.

The result: heirs are trapped in a catch-22
situation.




                 RFPConference(Manila)_Sep12       14
True Experience ?

An investment company set up an off-shore
trust by appointing the client as the trustee.

In the absence of the client, there will be no
trustee to oversee the trust for the benefit of
his grand children’s education.



                 RFPConference(Manila)_Sep12      15
Wealth Creators

Most great wealth creators are so used to
taking risks that they become “blind” to the
risks that threaten their created wealth.

As a result, they continue to spend most if not
all of their time taking more risks to create
more wealth.



                RFPConference(Manila)_Sep12       16
Casual time means no time

You can “buy time” from the professionals who
sell their time to assist you in wealth
maximization.

You can “buy time” from a Family Office to
help you to manage non-critical activities while
you focus on critical decision making.



                RFPConference(Manila)_Sep12        17
CEO

Your client is successful in his business not
because he possesses all the essential
elements to manage the business.

He is successful in business because he has a
business office to provide him with all the
essential elements.



                 RFPConference(Manila)_Sep12    18
Multi Family Office
Private company multi-family offices are now
opening to provide the same menu of personal
services that a single wealthy family obtains from
its own family office.

Some of these multi-family office are housed in
law firms and public accounting firms. Others are
either stand-alone or are outgrowths of a single
family's office.

                 RFPConference(Manila)_Sep12     19
Family Office Exchange (FOX)

FOX, a family office specialist company in
Chicago, estimates that there are around 3,000
family offices in the US.




                 RFPConference(Manila)_Sep12     20
The Financial Enterprise Has All the Complexities
of a Family Business
                                        Family
                                      Enterprise



              Business                                               Other
               Assets                                             Family Assets




Ownership                                        Wealth            Ownership         Family
             Capitalization   Shareholder
Control &    Requirements
                                              Preservation &      Structure &     Philanthropic
                                Liquidity     Enhancement         Tax Planning        Goals
Succession


             Wealth Creation                                    Wealth Enhancement
                                                               (Wealth Maximization)
                              Source: The Family Office Exchange

                               RFPConference(Manila)_Sep12                                        21
Wealth Management

With a business office to help you in wealth
creation and a Family Office to help you in
wealth maximization, your wealth
management will be complete.




                 RFPConference(Manila)_Sep12   22
Clients’ Big Problems

Industry motivated by greed

Firms putting their own interests ahead of investors

Industry’s reluctance to punish wrongdoers

Lack of internal controls to prevent wrongful actions

Insider trading

Insufficient disclosure of risks to investors

Accounting churning

Insufficient disclosure of fees to investors

Transaction fees/commissions too high




                                                  RFPConference(Manila)_Sep12   23
Private Banking vs. Family Office Model
Characteristic             Private Banking                           Family Office

Wealth Management   Product-oriented                     Product Neutral
Methodology
                                                         Investments are managed in
                    Investment-management
                                                         the context of the family
                    focused
                                                         “balance sheet”
                    Advice centered on “in-house” Advice reflects a full view of
                    portfolio only                client’s assets

                    Little or no coordination /          Coordinates / collaborates
                    collaboration with third-party       with all providers to develop
                    providers                            an integrated wealth strategy

                    Service oriented toward          Service focuses on the mid-tier
                    individual mid-tier millionaires millionaire family “entity”


                          RFPConference(Manila)_Sep12                                        24
                                            Source: Cap Gemini/Merrill Lynch World Wealth Report 2005
Private Banking vs. Family Office Model
Characteristic               Private Banking                             Family Office

Process & Pricing   Transaction-based pricing now            Historically Asset Under
                    moving towards Assets Under              Management-based pricing
                    Management or “by service” fee
                    menu
                    Ad-hoc investment process;               Investment process is often
                    reacts to market conditions              documented and
                                                             standardized, according to
                                                             agreed-upon investment
                                                             policy
                    Portfolio reviews based on               Portfolio reviews are regularly
                    standard templates                       scheduled and customized,
                                                             according to client’s needs
                                                             and preferences



                             RFPConference(Manila)_Sep12                                          25
                                                 Source: Cap Gemini/Merrill Lynch World Wealth Report 2005
Programming




  RFPConference(Manila)_Sep12   26
NLP : Neuro-Linguistic
   Programming



       RFPConference(Manila)_Sep12   27
Find the Man in the Coffee Beans




         RFPConference(Manila)_Sep12   28
Value areas in our lives


               Career

Spirituality                         Family


Health &                     Relationships
Fitness
             Personal
            Growth &
           Development
           RFPConference(Manila)_Sep12        29
The Information Filters

 We exist in our external environment and
  select information through our senses of
  sight, hearing, smell, taste and touch.

 Our senses or our receivers are bombarded
  by over two million pieces of information at
  any second.


               RFPConference(Manila)_Sep12       30
The Information Filters


 In order to make sense of what’s going on
  around us, we have to decide which pieces
  of information we are going to pay attention
  to.




               RFPConference(Manila)_Sep12   31
RFPConference(Manila)_Sep12   32
LANGUAGE




   once               Paris                     A
    in a             in the                bird in the
a lifetime         the spring               the hand




             RFPConference(Manila)_Sep12                 33
How many Fs?



FEATURE FILMS ARE THE RESULT OF YEARS OF
SCIENTIFIC STUDY COMBINED WTH THE
EXPERIENCE OF YEARS




              RFPConference(Manila)_Sep12   34
The Power of Context




   RFPConference(Manila)_Sep12   35
The Power of Context




   RFPConference(Manila)_Sep12   36
Kirlian Photography




   RFPConference(Manila)_Sep12   37
Children’s Grades

The questions posed to parents was: “Your
child shows you the following grades: English
– A; Social Studies – A; Biology – C; Algebra –
F. Which grade deserves the most attention
from you?”


               RFPConference(Manila)_Sep12        38
The vast majority of parents in every countries
focused on the F.
    COUNTRY       Focused on A’s Focused on F’s
 U.K.                  22%            52%
 Japan                  18             43
 China                  8              56
 France                 7              87
 U.S.                   7              77
 Canada                 6              83

                 RFPConference(Manila)_Sep12      39
The Magic Ratio


John Gottman’s pioneering research on
marriages suggests there is a “magic ratio” of 5
to 1 – in terms of our balance of positive to
negative interactions.




                 RFPConference(Manila)_Sep12       40
Practitioners

 Psychiatrist

 Psychologist

 Therapist

 Psychotherapist


              RFPConference(Manila)_Sep12   41
Smart Person


If you understand others you are smart.
If you understand yourself your are illuminated.

                                             Lao Tzu




               RFPConference(Manila)_Sep12        42
Illuminated Person

Choose a job you love, and you will never have
                     to work a day in your life


                                              Confucius




                RFPConference(Manila)_Sep12               43
Financial Planners = Friends?




       RFPConference(Manila)_Sep12   44
Thank You

Questions?




RFPConference(Manila)_Sep12   45
Contact

                 Website: www.hkrfp.org
     Email : founderpresident@hkrfp.org
                     Tel: (852) 3105 1744
                    Fax: (852) 2186 7136

    Address: Room 504, Blissful Building,
243-7 Des Voeux Road Central, Hong Kong


         RFPConference(Manila)_Sep12    46

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The Future of Financial Advisors – Dr. Sidney Sze

  • 1. The Future of Financial Advisors: R.F.P. in action September 14, 2012 RFPConference(Manila)_Sep12 1
  • 2. Dr. Sidney Sze CFP,FHKRFP,CLU,CFE,CMA,CPA,ACMA,MSCPA, ACS,ACIS,ACIS,MMS,PhD,Certified NLP Trainer • Founder President of Society of Registered Financial Planners (HKRFP) • Chairman of CAGI Think Tank • Founding Chairman of Independent Financial Advisors Association • The Founder CEO of Midland Financial Group. • President of the Society of Management Accountants of Canada – Hong Kong Branch 2000/2002 RFPConference(Manila)_Sep12 2
  • 4. How Cost Reduction Affect Net Profit 20% cost Equivalent Current reduction in Sales Revenue $100 $100 $140 Direct operating cost $35 $35 $49 Labor costs $35 $35 $49 Non-core indirect $20 $16 $28 costs Net Profit $10 $14 $14 20% cost reduction = 40% increase in Net Profit $4m in expense savings = $40m revenue increase RFPConference(Manila)_Sep12 4
  • 5. Pricewaterhousecoopers Statistics from 590 businesses in Europe, Americas, Africa & Australia – Why the chances are missed ? • Only less than half (48%) of all firms have a cost cutting strategy in place • 74% of companies often get their cost cutting priority wrong by cutting what is easy to measure rather than what is most needed RFPConference(Manila)_Sep12 5
  • 6. Cost management challenges • Multiple suppliers and multiple order points • No internal benchmark data on purchases • Staff and management have limited time and resources to address non-strategic costs • Employees with limited purchasing experience are making buying decisions RFPConference(Manila)_Sep12 6
  • 7. Insurance • Don’t over buy • Choose policies better suit the appetite of local insurance companies • Lock in when price is low • Seek group plan • Challenge brokers RFPConference(Manila)_Sep12 7
  • 8. Family Office RFPConference(Manila)_Sep12 8
  • 9. Family Office A family office is a private company that manages investments and trusts for a single wealthy family. The company's financial capital is the family's own wealth, often accumulated over many family generations. RFPConference(Manila)_Sep12 9
  • 10. Traditional & Modern Usage A traditional family office is a business run by and for a single family. Its sole function is to centralize the management of a significant family fortune. Typically, these organizations employ staff to manage investments, taxes, philanthropic giving, trusts, and legal matters. RFPConference(Manila)_Sep12 10
  • 11. Traditional & Modern Usage The purpose of the family office is to effectively transfer established wealth across generations. The family office invests the family's money, manages all of the family's assets, and disburses payments to family members as required. The office itself either is, or operates just like, a private company, with a COO, CFO, CIO, etc. and a support staff reporting to you the CEO. RFPConference(Manila)_Sep12 11
  • 12. Wealth Maximization 5 Essential Elements:  Knowledge  Experience  Discipline  Objectivity  Time RFPConference(Manila)_Sep12 12
  • 13. Possessing enough knowledge Some people might think it is a good idea to keep their will in their safe deposit box in the bank since this should be one of the safest places to keep it. RFPConference(Manila)_Sep12 13
  • 14. Will in safe deposit box? In the event of death, all assets will be frozen pending the grant of probate including safe deposit box in the bank. The result: heirs are trapped in a catch-22 situation. RFPConference(Manila)_Sep12 14
  • 15. True Experience ? An investment company set up an off-shore trust by appointing the client as the trustee. In the absence of the client, there will be no trustee to oversee the trust for the benefit of his grand children’s education. RFPConference(Manila)_Sep12 15
  • 16. Wealth Creators Most great wealth creators are so used to taking risks that they become “blind” to the risks that threaten their created wealth. As a result, they continue to spend most if not all of their time taking more risks to create more wealth. RFPConference(Manila)_Sep12 16
  • 17. Casual time means no time You can “buy time” from the professionals who sell their time to assist you in wealth maximization. You can “buy time” from a Family Office to help you to manage non-critical activities while you focus on critical decision making. RFPConference(Manila)_Sep12 17
  • 18. CEO Your client is successful in his business not because he possesses all the essential elements to manage the business. He is successful in business because he has a business office to provide him with all the essential elements. RFPConference(Manila)_Sep12 18
  • 19. Multi Family Office Private company multi-family offices are now opening to provide the same menu of personal services that a single wealthy family obtains from its own family office. Some of these multi-family office are housed in law firms and public accounting firms. Others are either stand-alone or are outgrowths of a single family's office. RFPConference(Manila)_Sep12 19
  • 20. Family Office Exchange (FOX) FOX, a family office specialist company in Chicago, estimates that there are around 3,000 family offices in the US. RFPConference(Manila)_Sep12 20
  • 21. The Financial Enterprise Has All the Complexities of a Family Business Family Enterprise Business Other Assets Family Assets Ownership Wealth Ownership Family Capitalization Shareholder Control & Requirements Preservation & Structure & Philanthropic Liquidity Enhancement Tax Planning Goals Succession Wealth Creation Wealth Enhancement (Wealth Maximization) Source: The Family Office Exchange RFPConference(Manila)_Sep12 21
  • 22. Wealth Management With a business office to help you in wealth creation and a Family Office to help you in wealth maximization, your wealth management will be complete. RFPConference(Manila)_Sep12 22
  • 23. Clients’ Big Problems Industry motivated by greed Firms putting their own interests ahead of investors Industry’s reluctance to punish wrongdoers Lack of internal controls to prevent wrongful actions Insider trading Insufficient disclosure of risks to investors Accounting churning Insufficient disclosure of fees to investors Transaction fees/commissions too high RFPConference(Manila)_Sep12 23
  • 24. Private Banking vs. Family Office Model Characteristic Private Banking Family Office Wealth Management Product-oriented Product Neutral Methodology Investments are managed in Investment-management the context of the family focused “balance sheet” Advice centered on “in-house” Advice reflects a full view of portfolio only client’s assets Little or no coordination / Coordinates / collaborates collaboration with third-party with all providers to develop providers an integrated wealth strategy Service oriented toward Service focuses on the mid-tier individual mid-tier millionaires millionaire family “entity” RFPConference(Manila)_Sep12 24 Source: Cap Gemini/Merrill Lynch World Wealth Report 2005
  • 25. Private Banking vs. Family Office Model Characteristic Private Banking Family Office Process & Pricing Transaction-based pricing now Historically Asset Under moving towards Assets Under Management-based pricing Management or “by service” fee menu Ad-hoc investment process; Investment process is often reacts to market conditions documented and standardized, according to agreed-upon investment policy Portfolio reviews based on Portfolio reviews are regularly standard templates scheduled and customized, according to client’s needs and preferences RFPConference(Manila)_Sep12 25 Source: Cap Gemini/Merrill Lynch World Wealth Report 2005
  • 27. NLP : Neuro-Linguistic Programming RFPConference(Manila)_Sep12 27
  • 28. Find the Man in the Coffee Beans RFPConference(Manila)_Sep12 28
  • 29. Value areas in our lives Career Spirituality Family Health & Relationships Fitness Personal Growth & Development RFPConference(Manila)_Sep12 29
  • 30. The Information Filters  We exist in our external environment and select information through our senses of sight, hearing, smell, taste and touch.  Our senses or our receivers are bombarded by over two million pieces of information at any second. RFPConference(Manila)_Sep12 30
  • 31. The Information Filters  In order to make sense of what’s going on around us, we have to decide which pieces of information we are going to pay attention to. RFPConference(Manila)_Sep12 31
  • 33. LANGUAGE once Paris A in a in the bird in the a lifetime the spring the hand RFPConference(Manila)_Sep12 33
  • 34. How many Fs? FEATURE FILMS ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WTH THE EXPERIENCE OF YEARS RFPConference(Manila)_Sep12 34
  • 35. The Power of Context RFPConference(Manila)_Sep12 35
  • 36. The Power of Context RFPConference(Manila)_Sep12 36
  • 37. Kirlian Photography RFPConference(Manila)_Sep12 37
  • 38. Children’s Grades The questions posed to parents was: “Your child shows you the following grades: English – A; Social Studies – A; Biology – C; Algebra – F. Which grade deserves the most attention from you?” RFPConference(Manila)_Sep12 38
  • 39. The vast majority of parents in every countries focused on the F. COUNTRY Focused on A’s Focused on F’s U.K. 22% 52% Japan 18 43 China 8 56 France 7 87 U.S. 7 77 Canada 6 83 RFPConference(Manila)_Sep12 39
  • 40. The Magic Ratio John Gottman’s pioneering research on marriages suggests there is a “magic ratio” of 5 to 1 – in terms of our balance of positive to negative interactions. RFPConference(Manila)_Sep12 40
  • 41. Practitioners  Psychiatrist  Psychologist  Therapist  Psychotherapist RFPConference(Manila)_Sep12 41
  • 42. Smart Person If you understand others you are smart. If you understand yourself your are illuminated. Lao Tzu RFPConference(Manila)_Sep12 42
  • 43. Illuminated Person Choose a job you love, and you will never have to work a day in your life Confucius RFPConference(Manila)_Sep12 43
  • 44. Financial Planners = Friends? RFPConference(Manila)_Sep12 44
  • 46. Contact Website: www.hkrfp.org Email : founderpresident@hkrfp.org Tel: (852) 3105 1744 Fax: (852) 2186 7136 Address: Room 504, Blissful Building, 243-7 Des Voeux Road Central, Hong Kong RFPConference(Manila)_Sep12 46