SlideShare a Scribd company logo
The Future
of Consultative Selling.
Pouyan Salehi
CEO & Cofounder,
PersistIQ
@PersistIQ
Welcome to the webinar!
Ago Cluytens
Practice Director EMAE
RAIN Group
@Acluytens
3© RAIN Group
Today’s Agenda …
Ago is covering:
 How consultative selling has changed, and needs to be redefined for a
new era
 How advanced consultative selling is redefining its role in the buying
process
 5 ways in which sales is changing
 Why the concept of "cognitive reframing" is key to your success in
sales
 The net effect: selling in the Blue Ocean
Pouyan is covering:
 How technology is changing consultative selling
 Why you should rethink automation in selling
 How you sell is as important as what you sell
 5 ways technology can help you implement your new playbook
© RAIN Group 4
Ago Cluytens
Practice Director EMEA
Consultant-turned-buyer-turned-seller
High-end, complex B2B sales
Insight Selling, Selling to the C-Suite
1Million. By 2020.
© RAIN Group 6
Sales For Life
“The Death of The B2B Salesperson”
© RAIN Group 7
© RAIN Group 8
Ways in Which Sales Is Changing.
© RAIN Group 10
#1. Prospecting.
“Content is the new digital bait
that draws buyers in.”
© RAIN Group 11
#2. Research.
“Buyers are leaving a digital footprint.”
© RAIN Group 12
#3. Pipeline.
“Speed + buyer focus = win.”
© RAIN Group 13
#4. Procurement.
“It’s not called Purchasing anymore.”
© RAIN Group 14
#5. Buying.
“On average, 5.4 people
are involved in today's B2B
purchase decisions.”
(Corporate Executive Board)
© RAIN Group 15
700 B2B Buyers.
$ 3.1Bn.
1 Factor.
© RAIN Group 16
Educated me
with new ideas and perspectives.
© RAIN Group 17
Cognitive reframing
refers to creating alternative ways of viewing reality”.
© RAIN Group 18
© RAIN Group 19
Red Ocean.
Blue Ocean.
© RAIN Group 20
© RAIN Group 21
© RAIN Group 22
Pouyan Salehi
CEO and Cofounder, PersistIQ
Personalize Outbound Sales at Scale
The perfect balance between
personalization & automation
@PersistIQ@Acluytens
How technology is influencing
consultative selling
@PersistIQ@Acluytens
@PersistIQ
High Tech Selling
@Acluytens
The sales space is evolving at a lightning fast pace
• More data and insights
• More information
• More speed
• More automation
The dangers of too much automation
in consultative selling
@PersistIQ@Acluytens
@PersistIQ
Over-Automation
@Acluytens
At the core of Consultative Selling is building trust.
Too much automation can break trust.
@PersistIQ
Automation and Trust
@Acluytens
Savvy buyers can spot automation from
a mile away.
The email structure:
• HTML
• Opt-out
• Sent via ESP
• Etc.
The email content:
• Missing variables
• Cookie cutter message
• Customized but not
personalized
• Etc.
@PersistIQ
Scaling Trust
@Acluytens
Semi-Automation
How you sell is as important
as what you sell
@PersistIQ@Acluytens
@PersistIQ
The sales experience
@Acluytens
The latest research shows that people will buy
from the seller who gave them the best
experience, even if their price wasn’t the lowest.
@PersistIQ@Acluytens
Build trust and differentiate your company while
creating value for your customer by how you
sell your product or service.
Providing value
@PersistIQ@Acluytens
3 touch points can be annoying with no value.
On the other hand, 20 touch points can be
welcome if they all provide value.
Annoying Pest vs Welcomed Guest
Ways in Technology helps execute a playbook
@PersistIQ@Acluytens
© RAIN Group 34
Get more leads, faster
Integrate with all your sales systems
@PersistIQ
#1. Prospecting
@Acluytens
Chrome extensions galore
© RAIN Group 35
@PersistIQ
#2. Research
@Acluytens
Get more information on leads
Get more information on accounts
Get more up-to-date information
© RAIN Group 36
@PersistIQ
#3. Pipeline
@Acluytens
Consistent execution and enhanced
visibility to generate more pipeline.
© RAIN Group 37
@PersistIQ
#4. Procurement
@Acluytens
You much learn how to deal with
procurement!
© RAIN Group 38
@PersistIQ
#5. Buying
@Acluytens
More decision makers involved, which
means a more complex process
© RAIN Group 39
Twitter.com/persistiq
Linkedin.com/company/persistiq
www.persistiq.com
@PersistIQ@Acluytens
Connect with Us
© RAIN Group 40
Twitter.com/acluytens
Linkedin.com/in/agocluytens
Youtube.com/agocluytens
www.rainsalestraining.com

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The Future Of Consultative Selling with RAIN Group and PersistIQ

  • 2. Pouyan Salehi CEO & Cofounder, PersistIQ @PersistIQ Welcome to the webinar! Ago Cluytens Practice Director EMAE RAIN Group @Acluytens
  • 3. 3© RAIN Group Today’s Agenda … Ago is covering:  How consultative selling has changed, and needs to be redefined for a new era  How advanced consultative selling is redefining its role in the buying process  5 ways in which sales is changing  Why the concept of "cognitive reframing" is key to your success in sales  The net effect: selling in the Blue Ocean Pouyan is covering:  How technology is changing consultative selling  Why you should rethink automation in selling  How you sell is as important as what you sell  5 ways technology can help you implement your new playbook
  • 4. © RAIN Group 4 Ago Cluytens Practice Director EMEA Consultant-turned-buyer-turned-seller High-end, complex B2B sales Insight Selling, Selling to the C-Suite
  • 6. © RAIN Group 6 Sales For Life “The Death of The B2B Salesperson”
  • 9. Ways in Which Sales Is Changing.
  • 10. © RAIN Group 10 #1. Prospecting. “Content is the new digital bait that draws buyers in.”
  • 11. © RAIN Group 11 #2. Research. “Buyers are leaving a digital footprint.”
  • 12. © RAIN Group 12 #3. Pipeline. “Speed + buyer focus = win.”
  • 13. © RAIN Group 13 #4. Procurement. “It’s not called Purchasing anymore.”
  • 14. © RAIN Group 14 #5. Buying. “On average, 5.4 people are involved in today's B2B purchase decisions.” (Corporate Executive Board)
  • 15. © RAIN Group 15 700 B2B Buyers. $ 3.1Bn. 1 Factor.
  • 16. © RAIN Group 16 Educated me with new ideas and perspectives.
  • 17. © RAIN Group 17 Cognitive reframing refers to creating alternative ways of viewing reality”.
  • 19. © RAIN Group 19 Red Ocean. Blue Ocean.
  • 22. © RAIN Group 22 Pouyan Salehi CEO and Cofounder, PersistIQ Personalize Outbound Sales at Scale The perfect balance between personalization & automation @PersistIQ@Acluytens
  • 23. How technology is influencing consultative selling @PersistIQ@Acluytens
  • 24. @PersistIQ High Tech Selling @Acluytens The sales space is evolving at a lightning fast pace • More data and insights • More information • More speed • More automation
  • 25. The dangers of too much automation in consultative selling @PersistIQ@Acluytens
  • 26. @PersistIQ Over-Automation @Acluytens At the core of Consultative Selling is building trust. Too much automation can break trust.
  • 27. @PersistIQ Automation and Trust @Acluytens Savvy buyers can spot automation from a mile away. The email structure: • HTML • Opt-out • Sent via ESP • Etc. The email content: • Missing variables • Cookie cutter message • Customized but not personalized • Etc.
  • 29. How you sell is as important as what you sell @PersistIQ@Acluytens
  • 30. @PersistIQ The sales experience @Acluytens The latest research shows that people will buy from the seller who gave them the best experience, even if their price wasn’t the lowest.
  • 31. @PersistIQ@Acluytens Build trust and differentiate your company while creating value for your customer by how you sell your product or service. Providing value
  • 32. @PersistIQ@Acluytens 3 touch points can be annoying with no value. On the other hand, 20 touch points can be welcome if they all provide value. Annoying Pest vs Welcomed Guest
  • 33. Ways in Technology helps execute a playbook @PersistIQ@Acluytens
  • 34. © RAIN Group 34 Get more leads, faster Integrate with all your sales systems @PersistIQ #1. Prospecting @Acluytens Chrome extensions galore
  • 35. © RAIN Group 35 @PersistIQ #2. Research @Acluytens Get more information on leads Get more information on accounts Get more up-to-date information
  • 36. © RAIN Group 36 @PersistIQ #3. Pipeline @Acluytens Consistent execution and enhanced visibility to generate more pipeline.
  • 37. © RAIN Group 37 @PersistIQ #4. Procurement @Acluytens You much learn how to deal with procurement!
  • 38. © RAIN Group 38 @PersistIQ #5. Buying @Acluytens More decision makers involved, which means a more complex process
  • 39. © RAIN Group 39 Twitter.com/persistiq Linkedin.com/company/persistiq www.persistiq.com @PersistIQ@Acluytens Connect with Us
  • 40. © RAIN Group 40 Twitter.com/acluytens Linkedin.com/in/agocluytens Youtube.com/agocluytens www.rainsalestraining.com