1. The Four Points of Prosperity
VISUALIZATION STRUCTURE
A Balanced & Holistic Approach to:
Planning;
Organization;
Operations;
&
Assessment
PEOPLE PROCESSES
803.312.4042 www.hospitalitysc.com

2. Not Enough Visualization
The Sea of Lost Too Busy (or Complacent) in the Moment STRUCTURE
Opportunities
to Plan for the Future
Inability to Effectively Manage Chaos &
Change
The Island of
Systemic
Ramifications
Possibility of Short-Term Success While
Risking Long-Term Values, Alignment, &
Sustainability
Lost Opportunities to Leverage
Customers & Employees
Agility is at Risk
PEOPLE PROCESSES
803.312.4042 www.hospitalitysc.com

3. Not Enough Structure
VISUALIZATION Loss of Control, Direction, & Consistency
Lots of Rework & Waste
The Sea of Lost
Opportunities
Higher Theft & Insurance Costs
The Island of
Systemic
Inability to Measure Success or
Ramifications
Productivity
Regulatory Violations & Lawsuits
Everyone Does Everything Without
Regard to Priorities, Abilities, or Results
PEOPLE PROCESSES
803.312.4042 www.hospitalitysc.com

4. Not Enough Processes
VISUALIZATION STRUCTURE
Decisions Driven by Reaction, Emotions, &
Internal Perceptions Versus Data & Proactive
The Island of
Measures Systemic
Ramifications
Everything is a Crisis
No Accountability or Consistency
Maximum Rework & Waste
No Standard of Quality
Not Producing to Market Demand
The Sea of Lost
Higher Theft & Insurance Costs Opportunities
PEOPLE Misuse of Technology
803.312.4042 www.hospitalitysc.com

5. Not Enough Emphasis on People
VISUALIZATION STRUCTURE
Hiring People v. Filling Positions
Maximum Turnover
The Island of
Low Employee Morale & Minimum Productivity
Systemic
Ramifications
Inability to Address Customer Needs/Wants/Delights
Higher Theft & Insurance Costs
PROCESSES
The Sea of Lost
Opportunities
803.312.4042 www.hospitalitysc.com

6. The HRS Approach...
VISUALIZATION PEOPLE PROCESSES STRUCTURE
Strategic Planning Contract Management Staffing: Performance Measurement: Policies & Procedures:
Sales, Administration, & Support Assessment Operations Manuals
Succession Plans Event Design & Coordination Benchmarking Food Safety/HACCP Plans
Meeting Planning & Management Action Plans Employee Handbooks
Budgeting & Resource Leveraging Wedding Consulting & Direction Data Management Customer Pricing & Contracts
Operations Management Inventory Management
Capacity Building Workflow Analysis & Design:
Human Resource Support: Process Flowcharting Facility & Equipment Assessments
Business Valuation Position Descriptions Technology Integration
Compensation Analysis Improvement Strategies Vendor Agreements
Buy-Sell Agreements Benefit & Incentive Programs
Performance Evaluation Systems Employee & Customer Feedback Contingency Planning
Workplace Climate Assessments OSHA/ADA/EEO/AA Compliance Systems:
Focus Groups Sales & Marketing Plans:
Leadership Training & Coaching Technical & Soft Skills Employee Training: Surveys Research & Analysis
Training Needs Assessments Interviews Branding Initiatives
Facilitation & Mediation Services Salesmanship Graphics & Collateral
for Partners/Principals with Customer Service, Etiquette & Protocol Materials
Emphasis on Family-Owned & Food & Alcohol Safety Promotions Management
Closely Held Entities Communication Skills Websites
Time Management Social Media
Change Management Negotiation Skills Industry Relations
Personality Profiling Community Engagement
Work-Life Balance Sexual Harassment
Management & Supervisory Skills Insurance & Risk Management:
Collaborative Initiatives Workplace Safety & Security
Workforce Development: Loss Prevention
Recruiting Liability Assessments
Group Facilitation Insurance Audits
Teambuilding
Conflict Resolution
Internships & Apprenticeships
Industry Certifications & Credentialing
803.312.4042 www.hospitalitysc.com

7. Benefits of a Holistic Balance
VISUALIZATION STRUCTURE
Maximum Productivity, Accuracy, & Agility
Minimal Rework & Waste
Highest Customer, Peer, & Employee Satisfaction
Universal Commitment to Continuous Improvement
Greatest Profitability & Sustainability
PEOPLE PROCESSES
803.312.4042 www.hospitalitysc.com