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TMA World Managing Remote Workers webinar

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Remote and flexible working is increasingly common and the challenge for the remote worker is to get the very best from employees when their primary, or only, means of interacting with them is via technology.

This TMA World e-Class webinar provides an overview of skills and best practice strategies for maximizing the productivity of remote employees.

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TMA World Managing Remote Workers webinar

  1. 1. Pradip Gajjarpgajjar@tmaworld.comThursday 28 June 2012WELCOME TO:ManagingRemote Workers
  2. 2. Welcome to the Managing RemoteWorkers webinar• Pradip Gajjar Leicester, England (UK) pgajjar@tmaworld.com• Cross-cultural coach, virtual working consulting, training and leadership development• Worked as part of a global virtual team for last 7 years• Married, 2 children, really want to do the East African safari one day © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 2
  3. 3. A changing world of work• 43% of USA workers will be remote at least some of the time by the year 2016• 38% of UK based HR Directors in financial services will have offered remote working options within the first half of 2012• Moody’s ‘45% of our managers have remote workers’• Microsoft survey: Remote working is a business imperative• Deutche Bank ‘running out of physical space’• Olympic Games: UK Government is planning to implement remote working for some of its staff this summer, as growing concerns over the capacity on the London public transport network © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 3
  4. 4. How remote are your workers? © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 4
  5. 5. Making remote work, work The PEP Framework PEOPLE EXPECTATIONS PERFORMANCE © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 6
  6. 6. People: Bridging distanceThree Key Factors:Communicating – Trust-Building – Motivating● Accurate and shared understanding with a human touch● Confidence in the remote worker – manager relationship● Creatively energizing the efforts across distance © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 7
  7. 7. People: CommunicatingEnsuring that each person in the communication can accuratelygrasp the meaning and intent of another (or others). and …COMMINICATING …create the human touch © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 8
  8. 8. Adapting to differenceHow cultural misunderstandings and virtual communication canlead to conflict… The line manager The direct report Main profile differences  High task  Very explicit  Tight with time Relationship focused  Fairly implicit  Looser with time  © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 9
  9. 9. People: CommunicatingCommunicating● Establish a pattern of frequent communication● Use technology to its fullest potential● Link people together● Allow for personal preferences● Keep communication two-way● Create a climate of trust● Set up standard operating procedures● Establish routines and consistency● Use mutual calendars and schedules © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 10
  10. 10. People: Bridging distance Authenticity Caring CharacterTRUST BUILDING Ensuring that there is a Competence high level of confidence Consistency in the remote worker– Discretion manager relationship Fairness Openness Reliability Respect Responsiveness Trust first © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 11
  11. 11. People: Bridging distance Appreciation Opportunities Invest the time in finding Information out what is meaningful to Short-term goalsMOTIVATING each remote worker. Micro-monitoring Community Support One size doesn’t fit all. Contact People focus Resources Planning Belief © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 12
  12. 12. People: Bridging distance Appreciation Opportunities Information ● Which techniques have Short-term goals you used successfully?MOTIVATING Micro-monitoring Community Support ● Which techniques are new ideas that you will Contact use? People focus Resources Planning Belief © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 13
  13. 13. Making remote work, work The PEP Framework PEOPLE EXPECTATIONS PERFORMANCE © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 14
  14. 14. Q&A © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 15
  15. 15. Thank you for your participation Please visit our website www.tmaworld.com Get in touch! Contact us at enquiries@tmaworld.com or Pradip directly at pgajjar@tmaworld.comTMA World is a leader in developing talent for the global workplace. © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 16
  16. 16. TMA World is a leader in developing talent for theglobal workplace. Across 50 countries we applya blend of experiential workshops and e-learningmethodologies to enable individuals at all levels tolead and collaborate across distances and difference: Develop leaders - who possess appropriate global mindsets and competencies Engage global teams - to collaborate seamlessly and support international growth Achieve consistency - across cultures, methodologies and management Harmonize cross-border relationships - both internally and externally Unify your people - to enable the free flow of ideas and skills globallyTo find out more about how we can help you address your learning and developmentchallenges, please contact us at enquiries@tmaworld.com or visit our websitewww.tmaworld.comLondon New York San Francisco Hong Kong Singapore Bangalore Moscow © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 17
  17. 17. TMA World PublicationsWritten by Terence Brake, President, TMA World-Americas Where In The World Is My Team? Making a success of your virtual global workplace ‘Where In The World Is My Team? Making a success of your virtual global workplace’ addresses the issues of ‘Sanity, Survival and Success in Global Teams’. Tools, theories and concepts are introduced to help businesspeople working internationally to understand and develop the competencies required to manage and lead global teams. The Global Leader: Critical Factors For Creating The World Class Organization Globalization may have become a cliché, but that doesn’t make it any less real or http://www.tmaworld.com/ any easier to achieve and sustain. Global competitiveness requires continuous attention to core capabilities. ‘The Global Leader’ addresses one of the most news-insights/blognews/ critical capabilities needed for winning in this new business environment: a company’s ability to develop global leaders throughout its organization. THE FUTURE OF VIRTUAL TEAMWORK & Managing Globally COLLABORATION ‘Managing Globally’ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and The work revolution is here advice you will learn how to adapt to different working practices, from and now! This blog builds on overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict. the work of my new book - Where in the World is My Team? by discussing the latest Managers Handbook thinking on virtual teamwork A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, ‘Managers Handbook’ is and collaboration. Enjoy! both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses. © Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 18

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