...this is a "Cheat Sheet"

1. THE FOUR LEVELS OF EVALUATION
LEVEL KEY QUESTION METHODS of
MEASURING
Level 1: REACTION: survey Did the students react  Questionnaires
to participate on the course and favorably to the course?  Interviews
the trainer + the intent or
potential of applying it
Level 2: KNOWLEDGE / Did the students improve their  Pro-tests and post-tests
SKILL: results of exams or any knowledge and skill as a result  Observations
work done during (the) training of the course?
 Performance problems
 Simulations
Level 3: APPLICATION: Are the students able to apply  Test or observations on
OTJ or output after training what they learned to improve the job, or under job-like
their job performance? conditions
 Survey of Managers
 Pre- and Post-Course
Conversations (with
supervisor) RE Adoption
Level 4: BUSINESS Did the results of the course  Performance records
RESULTS / IMPACT: the have a favorable impact on  Cost analysis
key business objectives which staff performance/business
 Overall Business Needs /
were met + how well the staff/ performance?
Objectives Met
company’s performed improved
BONUS
Level 5: RETURN ON Did the training intervention  Analyze the Impact (e.g.
INVEMENT (ROI): the contribute/link to the company/ trend-line analysis)
financial return generated business increase in profit?  Isolate the Effects of the
compared to the cost of the Training (e.g. control groups)
intervention
 Convert Data to Monetary
Values (e.g. using data from
external databases, using his-
torical costs, refer to hard data
targets)
 Calculate “Program
Benefits ÷ Program
Costs” …and then “Net
Program Benefits
÷Program Costs”
Created by: Michelle Buckland -1- Date Created: January 15, 2013