The document provides details of an internship project completed by Abdulaziz Siddiq Al-Hassan at Dubai Municipality from March 1st to May 25th, 2015. It includes a background of Dubai Municipality, descriptions of tasks completed in the inventory management and stock control units, a SWOT analysis of Dubai Municipality, and recommendations for improvement. The internship focused on inventory management, contract management, and applying systems thinking skills. Challenges included system issues and coordinating large material deliveries. Overall, the project helped the intern gain practical experience and apply classroom knowledge in a work environment.

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The Final Project of internship:
Student Name: Abdulaziz Siddiq Al-Hassan
Student ID: 200911989
Organization Name: Dubai Municipality
Field Supervisor: Mohammed Ahmed Al Jassmi
Academic supervisor: Mr. Khaldun
From (Date) to (Date): from 1/3/2015 to 25/5/2015

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Table of Content
1- Background and analysis of Dubai Municipality …………....………...…………..3-4
2- Major Competition (DM)…………………………………………………………….5
3- Organization key services and sales (DM)……………………………….…………..6
4- Management leadership style (DM)……...……………………………………...…...6
5- Corporate culture (DM)…...………………………………………………...……......7
6- Work plan details and time log table, displaying hours spent in training (DM)........7-9
7- Details of the internship experience (DM) ………………………………………..10-11
8- SWOT analysis:………….…………………….......................................................12-14
9- Recommendations for Improvement (DM) ………….…………………………......14
10-Learning experience (Internship Project – DM )………….………………………...15
11-Conclusion……………………………………………………………………..……16
12- Reference…………………………………………………………………..……….17

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1.Background and analysis of Dubai Municipality (DM)
1. Organizationbackground ofDubai Municipality
The origin of Dubai Municipality was founded in 1954 commencing its activities with a cadre of seven
employees undertaking simple tasks in cleaning the city.
The first decree establishing the Municipality was on February 28, 1957, whereby 23 municipal council
members had been appointed from the elders of the country and traders with limited powers, the most
important of which was to take care of health and architectural affairs of the city as well as to organize
construction and beautification of the city and provide constructive suggestions to the government.
Dubai Municipality passed a series of evolutionary stages through the years of its multiplied
tasks, including:
In the 1 974 His Highness Sheikh Rashid bin Saeed Al Maktoum, God rest his soul, issued a decree
establishing the municipality, which nullified the former order to establish the municipality and stated to
establish the new Dubai Municipality having independent characteristics, morals and powers within the
entire emirate that includes the Municipal Council and the administration body, which executes the policy
and directives and in accordance with the decree.
In 1980 a decree had been issued establishing the Municipal Council appointing 32 members headed by
His Highness Sheikh Hamdan bin Rashid Al Maktoum, Chairman of Dubai Municipality.
Chairman
Sheikh Hamdan Bin Rashid Al Maktoum.
Director General
Er. Hussain Nasser Lootah

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Our Mission
Working to plan, design, build and manage the municipal infrastructure, facilities and services through the
appropriate investment in our human and other resources maintaining the sustainable development.
Our Vision
Creating an excellent city that provides the essence of success and comfort of sustainable living
Our Values
In the quest towards achieving our strategic vision and our grand mission at all levels; we act based upon
the following core values:
Employees: The real asset
Stakeholders Commitment to partnership and appreciation of their needs and expectations
Transformation: Appreciation of change and strive for positive development
Performance: Doing the right things right.
Interdependence: Focus on teamwork through cooperation and sharing of ideas.
Innovation: The adoption of initiatives and the recognition of innovators

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A. Major competition
1- Dubai Police
Dubai Police is an integral part of the United Arab Emirates Police Force. Its mission is to improve the
quality of life, in the Country, by operating in accordance with constitutional rights to enforce the law and
maintain security and safety of the community and of everyone living in the Country.
2- Road and Transport Authority (RTA)
RTA is responsible for planning and providing the requirements of transport, roads & traffic in the
Emirate of Dubai, and between Dubai and other Emirates of the UAE, neighboring countries in order to
provide an effective & an integrated transport system capable of achieving Dubai's vision & serving the
vital interest of the Emirate.
3- Dubai Electricity & Water Authority (DEWA)
Our mission are committed to the happiness of our Stake holder and promoting Dubai’s vision through the
delivery of sustainable electricity and water services at a world-class level of reliability, efficiency and
safety in an environment that nurtures innovation with a competent workforce and effective partnerships;
supporting resources sustainability.
4- Land Department
Dubai Land Department's vision focus on making Dubai a global real estate leader in attracting
investments. From this ambitious vision; DLD's operations and activities focus on providing the best real
estate environment in line with the highest international real estate standards, in order to ensure the rights
of all parties in the market and contributing to the sustainable development of the various segments of
society.

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B. Organizationkey services and Sales
1- Sales:
Dubai Municipality is a government sector which provide the services for the public and sales not from
their scope.
2- Services:
We meet customer needs by providing a set of services which include the following : - public health and
safety ,environment, coasts &green area, urban planning & construction, projects &infrastructure,
recreation & heritage.
2. Management Leadership Style:
Dubai Municipality follows Bureaucratic leading style to perform routine tasks. This is appropriate for
work involving use of dangerous or delicate equipment. Bureaucratic leadership is also useful for tasks
that require handling cash.
This style is much less effective in teams and organizations that rely on flexibility, creativity, or
innovation.
Hierarchy of authority: The hierarchy of authority in an organization is designed to benefit the company
and the employees. The company grows with the strength of a competent managerial staff, and employees
look to management to provide career development.
Let me give an example, for supplier when wants to release his bank guarantee but when we are check in
the system he still not supply all the material to us as per contract and needs of the concern department So,
we should always follows the polices and procedure. And the supplier know that should they supply all
martials as per contract to release the bank guarantee. And because these procedures are routine, this will
considered Bureaucratic leadership style.

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3. Corporate Culture:
Acceptable in the Dubai Municipality Policy:
 Competence
 Confidentiality
 Integrity
 Objectivity
Not acceptable in the Dubai Municipality Policy:
 Expose Confidential Information
 Discuss Personal information
 Uniform
2.Internship Work plan:
I. Work plan details and time log table,
displaying hours spent in training:
Week Unit / Department Number of Hours
1 Inventory management 28
2 Inventory management 29
3 Inventory management 23
4 Inventory Management 31
5 Stock Control Unit 33
6 Stock Control Unit 35
7 Stock Control Unit 35
8 Stock Control Unit 35
9
Stock Control Unit &
Inventory Management
35
10 Inventory Management 35
11 Inventory Management 35
12 Inventory Management 35
Total Number of Hours
389

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Company Department Activities From - To
DubaiMunicipality
Inventory
management
unit/ contract
& purchasing
-Printed Par Code for every item to identify
in the system, Studied the item form
supplier & make initial request, Detected
the item which the buyers returns the system
“GRP Inventory Return “,Received the item
from Supplier & clarified with buyers, To
release purchase order from Oracle
Application, Build new location throw
Oracle Program to restored the item
“Subinventory”, Utilized about the item
when we do daily inventory items. ‘PDA”,
Converted the initial request to final request
after calculated them.
From 1-3-2015 to 21-3-2015
Contract and
purchasing
department/
Stock control
Unit
-Built new code for materials that deal with the
department to update specifications, Analyzed
the requisition in system plus the urgent
requisition has the priority, issue the direct
materials supply orders or supply
warehouses, Study the contract to follow up
the contain in contract if it done as per
agreement or pending, Release of suppliers
for materials purchased wholesale private
bank guarantee, Identify the locator for each
material, Provide a rationalization of
expenditures When purchasing items, Audit
all direct request in system before make
release.
From 29-3-2015 to 23-4-2015
Inventory
management
unit/ contract
& purchasing
-Detected the item which the buyers returns
the system “GRP Inventory Return “,Audit
all direct request in system before make
release, Study the contract to follow up the
contain in contract if it done as per
agreement or pending.
From 26-4-2015 to 21-5-2015

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Stock Control
inventory
managment
Number of traning Department
 My trainingCourse wasinDubai Municipality ,whichdividedintotwodepartments the followingchart
givingthe percentage of hourspentineach:
61%
39%
Trained Hours in Dubai Muncipility
Inventory Management
Stock Control Unit

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3.Details of the internship experience:
1.Release of suppliers for materials purchasedwholesale private bank
guarantee
Meaning is the performing procedures for the release of suppliers for materials purchased your wholesale
bank guarantee after coordination with the concerned department to make sure of the supply system by
warehouses. As in particle, we check in system if the supplier supply all material or not. In this assignment
I can add to my knowledge about the value of doing that and we really practice in work placement so we
can get experience to deal in smeller case. Now I will explain three important topic in details as
following:-
 The tasks are linkedto Internshiplearning objectives:
1- Demonstrated systems thinking ability
2- Understands database operations
3- Demonstrate ability to plan and organize for tasks and information.
 Challenges relatedtothis task:
1- release bank guarantee for supplier before makesure it supply all material.
2- Systemproblem if it became hanging while we are check the status for suppler and
make release for it.
3- Lostthe original bank guarantee fromthe contract and the supplier not supply the
material to us.
 Learning Experience that gainedfromthis assignment:
1-learn how usethe systemto make release bank guarantee
2-makeaudit beforemake release bank guarantee
3- reserved our right fromthe supplier

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2. Apply the acquiredknowledge when performingfield linked tasks.
In Particle meaning, take the requisition number for the order fromthe concern person
which sent fromthe concern department to get the stock. During my daily work usethe
systeml think it’s good as it makeeasier for us to know the information of requisitions
like location and number of quantity but other hand we face challenge which we talk
about in details now.
 The tasks are linkedto Internshiplearning objectives:
1- Demonstrates knowledge of program design and planning
2- Attentive to detail
3- Demonstrates knowledge of program
evaluation
 Challenges relatedtothis task:
1- Itbecame hanging for long time
2- I cannot put all item once time should put
item by item so the systemcan recognize
the order.
3- Receive many requisition number in
same time
 Learning Experience that gainedfromthis
assignment:
1- Able to work under tight deadline
2- Knowledgeto usemultiple systemto finish the task
3- Flexible in assignments

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4.Evaluation of the Dubai Municipality
A. SWOT analysis of Dubai Municipality
As I trained at Dubai Municipality , I did great part in SWOT analysis of warehouse department , and I
spent great time on working at this assignment and sharing knowledge with staff so I can realize the
strength, weakness, opportunities and threats from the strategic of the department.
Strength
 It’s governmentalCompany.
 Employee training
 An attractive work environment
Weaknesses
 employee resignation.
 knowledgetransfer
 An inventory management unit area
Opportunities
 Tawteen
 Electronic link between the
governmentand private agencies
 The development of procedures
and regulations in terms of
dealing with suppliers
Threats
 Staff loyalty.
 Demand only to specific suppler.
 lack in technology
Strength
Dubai Municipality is governmentcompany that make more value when deal with the
supplier as the supplier become more accuracy and careful to not cheat and
embezzlement when tendering and supply of materials. Also the department put plan for
every employee to improveand develop their self by enrolling training course relating to
the functions section so we can develop the section to keep up with the developments
happen in the country .In other Hand they make good work placement for University
graduates to choosethe department by give them all what they will need in labor market
then we choosethe clever graduator whoseinterest to work with us by provide good
offer for them so we can renewal human resource.

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Weaknesses
As we follow Dubai HR policy we cannot promotion any employee until he qualified the
new position so that make a lot employee resignation. For example if wehave position
grade 11 and wewant to promotion employee he not qualified for all condition require in
the new position we cannot promoted him so that make him frustrated and resign. In
addition knowledgetransfer fromold employee to new employee is difficult because the
old employee who knows every singlethings in department will not give all this
information for new employee for many reason like a fried to take his position or get
promotion even he still new and he was old employee still not get any promotion they do
not know the promotion depended to the quality in the work nothow long in
department. In other hand we face difficulty in an inventory management unit area about
sizeas sometime we receive many materials fromdifferent supplier in same time and all
martials should built new location to located in the store but because do not have
locution in storeso it called “ stagnantmaterials” for that we need to extend the sizeof
the unit .
Opportunities
As we creative comfortable work environment and a lot of UAE national become
Specialization in supply chain so we can hire them as they will know more aboutlocal
market requirement. Also we need to make electronic link between our systemand bank
systemfor release bank guarantee instead to providedocument for supplier to make
release we can make it throw link systemso become smartsystem. In other hand we
have to development a procedures and regulation in term of dealing with suppliers not
only depended to bank guarantee to saveour right also should haveprocedures that
make supplier avoid to cheat with us .

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Threats
The loyalty is very important to be in staff as our work naturalwe deal with a lot of tender
to choose any of them providegood quality with good price if the employee do not have
loyalty it can give all secret information for any contract to anther tender and get money
for that in the oration the employee know aboutwork ethic which the most important is
loyalty. In addition should not demand only to specific suppler to supply this materials as
it causethe supplier will raisethe price more that market value becausehe know wewill
not contact with other supplier or this supplier left the country due to bankruptcy for
that we should have many supplier for every item. Although we havelack in technology as
we should develop our systemwhich use recently to adopt the new requirement like
when Utilized about the item when we do daily inventory items. ‘PDA” the system
hanging long time we should have more than two systemand to be smartsystemto save
our time and effort.
B. Recommendation for improvement
Actually, l have somerecommendation to my workplace; recommendation seeks for more
improvement in the entire business. I will illustrate my recommendation in some work
assignment that l did.
I have few recommendation that improve their business way like to utilized about the
item when we do daily inventory items. ‘PDA” we can improvethe nature of the work to
use ERP which make scan for all truck contain the stock so it become more easy. For save
effort and time when converted the initial request to final request after calculated them
by should havethree group so firstgroup received the item while they finish second
group check if everything as required the last group finalize. Also Build new location
throw Oracle Programto restored the item “Subinventory” wecan put plan for
emergency item that do not have location so it will organza our work.

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5.Learning experience
Our department use this projectfor every graduation work placement . Now I will explain
about this projectin details as I sharein this project . The supervisor writthe weekly
reportabout me for the manager, it contain my ability to handle multiple task in same
time like Utilized about the item when we do daily inventory items ‘PDA” and built new
code for materials that deal with the department to update specifications both in same
time and I handle the task as the mostimportant to know basic thing in every assignment
then you can handle any task depended to understanding for it. The advantagefromthis
projectit help the graduate to practice the theory that studying in university in labor
market so we can develop the current systemby whatwe studying even the method as
our country keeping develop every day. Also it can help me to join work in Dubai
municipality as the manger know aboutme fromthe supervisor. My recommendation to
put plan for graduate as every week have to do different assign so it help to get
knowledgeto handle variety of task and help the graduateto get new job after
graduation as the manager haveclear image about it

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6.Conclusions
In conclusion, I am very satisfied by the result of my internship. I got tremendous amount
of new information that will help me take the right decision in planning my career because
this course of internship, teaches us how to apply the theoretical information that we have
learned at university, to our workplace at the internship. During my internship that I have
done, in Dubai municipality, I have learned several of policies and procedure. I would like
to thank and appreciate the employees and my field supervisor who enhance my
knowledge and my experience, and its very kind that they give me opportunity to work
with their team. I have learned how to work as team, managing time, flexibility, multi-
tasking, organize meeting and self-confidence and communication skill have been
improved. I recommend my college and the career unit, to have the internship at Dubai
municipality as they really support students and treat them, as they are one of their team
members.

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7.References:
1- https://login.dm.gov.ae
2- http://e-services.dewa.gov.ae
3- http://www.dubaipolice.gov.ae/fss5
4- http://www.dubaipolice.gov.ae/fss5
.