The document discusses using graph databases and analytics to map customer journeys. It provides an agenda for the presentation, including why customer journeys are important to analyze, how the customer journey forms a graph, a demo of Bonsai's graph-based customer analytics tools, how the tools were built using Neo4j and Keylines, and three real-life examples where the tools helped companies. The presentation encourages moving Bonsai's Prescriptive Insights tool from alpha to beta testing and outlines the benefits expected from further development.