2. What is the Canadian Code For
Volunteer Involvement?
•CCVI or the Code is the Canadian national
standard for how the voluntary sector engages
volunteers.
•The Code is a road map of best practices to
ensure that your volunteer program meets the
needs of both your organization and your
volunteers.
3. Why is the CCVI important?
The CCVI allows organizations to:
•Make a public statement that they value and
respect their volunteers by adopting the Code.
•Make a commitment to provide a positive,
meaningful and productive volunteer experience.
•Use the 14 Standards as a guide for best
practices in volunteer management.
4. The Code provides:
•Values, principles & standards
•A framework for respectful relationships between
organizations, staff and volunteers
•Support for a professional approach to volunteer
management
5. Values for Volunteer Involvement
•Volunteer involvement is vital to a just and
democratic society
•Volunteer involvement strengthens
communities
•Volunteer involvement mutually benefits both
the volunteer and the organization
•Volunteer involvement is based on relationships
6. Guiding Principles
•Volunteers have rights - Voluntary
organizations recognize that volunteers are a
vital human resource and will commit to the
appropriate infrastructure to support volunteers
•Volunteers have responsibilities - Volunteers
make a commitment and are accountable to the
organization
7. What does it mean to adopt the
Code?
It means that your organization agrees to:
•Engage volunteers in a manner consistent
with the values and principles of the Code, and
•Strive to meet and maintain the CCVI national
standards for the voluntary sector when
engaging and managing volunteers.
8. What is involved in adopting the Code?
• Share information about the Code with stakeholders and
determine that the Values and Principles of the CCVI are
consistent with those of your organization.
• Ask your Board of Directors to pass a motion to adopt the
CCVI [see Resources for sample motion].
• Contact Volunteer Toronto to add your organization’s
name to the list of CCVI adoptees, receive the CCVI logo
for your web site, and request a customized Statement of
Commitment for your organization.
9. Benefit to Manager of Volunteers
•The CCVI clearly defines the role of the Manager of
Volunteers as necessary and valuable
•The Standards provide guidelines for the work of your
organization and your Volunteer Program
•As a national code for the sector, CCVI establishes the
importance, and enhances the credibility, of the
profession of volunteer management
10. Benefit to Executive
Director/Staff/Board
•A clear statement of good management to funders
•A public declaration of values for the community
•Governance and management standards to support
accreditation
•Blueprint for internal commitment to quality service
delivery
11. Benefit to Volunteers
•Statement that an organization has adopted CCVI
indicates that volunteer contributions are valued
•Volunteers feel respected and fully engaged
•Potential volunteers can assess how organization
involves volunteers before making a commitment
•Volunteers understand their rights and
responsibilities in a relationship with organization
12. Organizational Standards
Mission-based approach
Human Resources
Policies and Procedures
Volunteer Administration
Risk Management and
Quality Assurance
• Volunteer Roles
• Recruitment
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Screening
Orientation & Training
Support and Supervision
Records Management
Technology
Recognition
Evaluation
13. Standard 1: Mission-based Approach
The Board of Directors, leadership volunteers
and staff acknowledge and support the vital
role of volunteers in achieving the
organization’s purpose and mission.
14. Standard 2: Human Resources
The organization
• Treats volunteers as valued members of the
organization’s human resources team.
• Links volunteer involvement to the mission.
• Provides human and financial resources to
support volunteer involvement
15. Standard 3: Policies and
Procedures
A policy framework that defines and supports
the involvement of volunteers is adopted by the
organization.
16. Standard 4: Volunteer
Administration
The organization has a clearly designated
individual with appropriate qualifications
responsible for the volunteer program.
17. Standard 5: Risk Management and
Quality Assurance
The organization has a clearly designated
individual with appropriate qualifications
responsible for the volunteer program.
18. Standard 6: Volunteer Roles
Organizations engage volunteers to fill roles that
• Address organization’s mission or purpose
• Involve meaningful work
• Reflect abilities of volunteer
19. Standard 7: Recruitment
Volunteer recruitment incorporates internal
and external strategies to reach out and
involve a diverse volunteer base.
20. Standard 8: Screening
A clearly communicated screening process is
adopted and consistently applied by the
organization.
21. Standard 9: Orientation and
Training
Volunteers receive
•Orientation to the organization, policies,
practices, and their rights & responsibilities as
volunteers
•Training customized to their volunteer
assignment and their individual needs
22. Standard 10: Support and
Supervision
Volunteers are provided with
•A level of supervision appropriate to the task
•Regular opportunities to give and receive
feedback
23. Standard 11: Records Management
Standardized documentation and records
management practices and procedures are followed
and are in line with current relevant legislation.
24. Standard 12: Technology
Volunteers are engaged and supported within the
organization through the integration and intentional
use of current technology. New opportunities to
strengthen volunteer engagement and capacity
through the use of technology are evaluated
continually.
25. Standard 13: Recognition
The contributions of volunteers are
consistently acknowledged with formal and
informal methods of recognition.
26. Standard 14: Evaluation
The impact and contribution of volunteers and the
volunteer program are continually evaluated to
ensure the needs of the organization are being met
in fulfilling its mandate.
27. Moving Forward to Adopt the Code
•Stakeholders in your organization will be more
ready to adopt the Code once they recognize it
has value for them
•Check with organizations that have adopted the
Code and ask colleagues to share their
experiences
28. Adopt and Champion the Code
VT encourages all voluntary sector organizations
to engage their stakeholders in this dialogue and
move to proudly state that they have adopted the
Code.
Share your success with your colleagues!