This document provides an overview of a training presentation by 3Lighthouses on human capital development. The presentation covers:
- Inspiring attendees with quotes and stories about effective training.
- Explaining 3Lighthouses' training approach called IDEA - Inspire, Define, Evaluate, Act.
- Detailing each step of the training cycle and 3Lighthouses' role in planning, designing, marketing, conducting and evaluating trainings.
- Highlighting the importance of developing competent trainers and inspiring teams to continuously learn and improve.
The presentation aims to help clients strengthen their human capital and maximize the impact of training initiatives.
West presentation featuring Isha Cogborn—a sought-after speaker, trainer, author and media contributor—who provides practical advice about identifying your personal "unfair competitive advantage" and how to put it to work for you.
Personal branding workshop: All you need to know about Personal Branding by A...Alexander Crépin
In this one day workshop you'll learn why Personal Branding is important for career development & what Personal Branding is about. Personal Branding means hard working, in this workshop you'll make a first step in your brandin
Build Your Website For Students, bit.ly/17nov-pbs. Use this canvas for self awareness of your talents and skills. Adapted from Business Model of You, CC BY-SA 3.0, http://businessmodelyou.com.
West presentation featuring Isha Cogborn—a sought-after speaker, trainer, author and media contributor—who provides practical advice about identifying your personal "unfair competitive advantage" and how to put it to work for you.
Personal branding workshop: All you need to know about Personal Branding by A...Alexander Crépin
In this one day workshop you'll learn why Personal Branding is important for career development & what Personal Branding is about. Personal Branding means hard working, in this workshop you'll make a first step in your brandin
Build Your Website For Students, bit.ly/17nov-pbs. Use this canvas for self awareness of your talents and skills. Adapted from Business Model of You, CC BY-SA 3.0, http://businessmodelyou.com.
Principles over Processes: Lasting Change in your Agile Transformation by Zia...Agile ME
Guiding an organisation through an Agile transformation is difficult, enabling it to change, almost impossible. Many Agile coaches rely on a variety of scaling frameworks that focus on specific processes and practices across the Agile transformation. Such an approach can only affect the climate of the organisation but rarely the deeper aspects of the culture or organisational personality to enable lasting change.
We need more of a principles-based approach that enables the organisations to take ownership and make changes that are created for its context. In this way, we can apply Agile principles to achieve agility across the entire domain of the organisation.
In this workshop, I’ll share with you the 10 principles of enterprise agility and walk you through how these principles can make a difference to your enterprise transformation and what every agile coach should be doing to help apply these principles in any setting, for any organisation to flourish.
EICT Summer School August 2023 - Things I never knew I never knew - about bu...Fiona Nielsen
Expert workshop session delivered at IECT Summer School for Entrepreneurs on August 23, 2023, by Fiona Nielsen.
Fiona is a serial entrepreneur with lots of experience in hiring, leading and laying off people as part of her startup journey. In this presentation Fiona shares practical down to earth tips and examples on how to build a great team at your startup.
Topics include breakdowns of how to:
- Get great people on board
- Always improve your leadership
- Invest in good culture from the start
For example "1. Get great people on board"
Attract the right people to apply/express interest
Describe the role you are looking for and be specific about making the title reflect the job, e.g. “co-founder” or “marketing intern”
Always include the mission and vision of the company. Don’t fluff it.
Consider why anyone would work for you - beyond being paid a salary.
Great candidates have a choice of where to work, they will choose a place where they find meaning, feel motivated and challenged, and feel welcome.
Principles over processes creating lasting change in your organisationZia Malik
Guiding an organisation through an agile transformation is difficult, enabling it to change, almost impossible. Many agile coaches rely on a variety of scaling frameworks that focus on specific processes and practices across the agile transformation. Such an approach can only affect the climate of the organisation but rarely the deeper aspects of the culture or organisational personality to enable lasting change. We need more of a principles-based approach that enables organisations to take ownership and make changes that are created for its context. In this way, we can apply agile principles to achieve agility across the entire domain of the organisation.
In this workshop, Zia will share a breakdown of each of the 10 principles and how as coaches you can apply these as part of your agile transformation.
Build a Better Team: Overcoming the 5 Inevitable Dysfunctions - Bob Corcoran ...HomesPro from Homes.com
This Secrets Webinars presentation, Build a Better Team: Overcoming the 5 Inevitable Dysfunctions is brought to you by Bob Corcoran. In this recorded webinar, you will discover the following:
- Why Is Culture Important?
- What Is Dysfunction?
- Design Best Culture
- Maintain Company Culture
- Building The Right Organization
- Get A Coach
This is the slide deck from Texas State SBDC's Knowledge Transfer session titled, "The Importance and Impact of Team and Culture," presented in Round Rock, Texas on October 17, 2013. Presenters included: Jason Seats, Managing Director of Austin Techstars, Paul O'Brien, Growth Hacker & Founder of SEOBrien, Paula Soileau, Co-Founder of Affintus and Casey Amidon, VP HR of Drillinginfo.
The session included a case study of the hugely successful Austin tech company, Drillinginfo, which now has over 500 employees world-wide, has been ranked among Austin's "Top Work Places" 3 years running, is recognized as one of the 50 fastest growing companies in Austin 9 years in a row and whose CEO (Allen Gilmer) won the coveted Ernst & Young "Entrepreneur of the Year" award in 2012.
The session was video-taped and will be added to the Texas State SBDC websites.
Igniting and leveraging your business… Do’s and don’ts learnt the hard way!Greatness Coaching
How to get the first clients as a new coach:
1. Work with a Mentor, to get wiser and blossom faster
2. Let your ex-colleagues and your friends know how you want to serve others
3. Winners just fight longer...
4. ...yet don't put yourself under too much pressure
5. Always be yourself, authentic, humble and vulnerable
6. Choose a maximum of 3 coaching areas which make 'your heart sing'
7. Don't 'present' what you do to prospects. Coach them instead so they find out what they need.
8. Become ICF-certified
Discover the Mindset of the Millionaire Internet EntrepreneurMalcolm Riviere
This presentation seeks to explain why not all internet marketers succeed and introduces a personal development program designed to help overcome limiting self belief.
How do some of the best companies in the world bring company values to life for employees? If you have a set of core values, how can you lift them off the page so that the whole business understands and embraces the culture they're part of?
How Forward Thinking Organizations Prepare For The FutureMelissa Fisher, CFE
I’ve worked been an advisor for and worked with Google, Samsung, Microsoft on augmented reality and discount programs that would deliver coupons or savings as you travel or load to credit card rewards for MasterCard. I sold Passbook to Apple, and I’ve worked with entrepreneurs and private equity organizations.
I've done a lot of things, and I've learned a lot about innovation, which I shared in February of 2020 with college and university leaders.
Education is prime for change. Institutions that enable students to learn any way, anywhere they choose will ultimately increase enrollment while those that rely on in-class only learning will be challenged to keep up.
This Top-10 format highlights what progressive businesses have done to innovate. I hope it serves as a means of inspiration to institutional leaders whose goal is to change the world through education.
Principles over Processes: Lasting Change in your Agile Transformation by Zia...Agile ME
Guiding an organisation through an Agile transformation is difficult, enabling it to change, almost impossible. Many Agile coaches rely on a variety of scaling frameworks that focus on specific processes and practices across the Agile transformation. Such an approach can only affect the climate of the organisation but rarely the deeper aspects of the culture or organisational personality to enable lasting change.
We need more of a principles-based approach that enables the organisations to take ownership and make changes that are created for its context. In this way, we can apply Agile principles to achieve agility across the entire domain of the organisation.
In this workshop, I’ll share with you the 10 principles of enterprise agility and walk you through how these principles can make a difference to your enterprise transformation and what every agile coach should be doing to help apply these principles in any setting, for any organisation to flourish.
EICT Summer School August 2023 - Things I never knew I never knew - about bu...Fiona Nielsen
Expert workshop session delivered at IECT Summer School for Entrepreneurs on August 23, 2023, by Fiona Nielsen.
Fiona is a serial entrepreneur with lots of experience in hiring, leading and laying off people as part of her startup journey. In this presentation Fiona shares practical down to earth tips and examples on how to build a great team at your startup.
Topics include breakdowns of how to:
- Get great people on board
- Always improve your leadership
- Invest in good culture from the start
For example "1. Get great people on board"
Attract the right people to apply/express interest
Describe the role you are looking for and be specific about making the title reflect the job, e.g. “co-founder” or “marketing intern”
Always include the mission and vision of the company. Don’t fluff it.
Consider why anyone would work for you - beyond being paid a salary.
Great candidates have a choice of where to work, they will choose a place where they find meaning, feel motivated and challenged, and feel welcome.
Principles over processes creating lasting change in your organisationZia Malik
Guiding an organisation through an agile transformation is difficult, enabling it to change, almost impossible. Many agile coaches rely on a variety of scaling frameworks that focus on specific processes and practices across the agile transformation. Such an approach can only affect the climate of the organisation but rarely the deeper aspects of the culture or organisational personality to enable lasting change. We need more of a principles-based approach that enables organisations to take ownership and make changes that are created for its context. In this way, we can apply agile principles to achieve agility across the entire domain of the organisation.
In this workshop, Zia will share a breakdown of each of the 10 principles and how as coaches you can apply these as part of your agile transformation.
Build a Better Team: Overcoming the 5 Inevitable Dysfunctions - Bob Corcoran ...HomesPro from Homes.com
This Secrets Webinars presentation, Build a Better Team: Overcoming the 5 Inevitable Dysfunctions is brought to you by Bob Corcoran. In this recorded webinar, you will discover the following:
- Why Is Culture Important?
- What Is Dysfunction?
- Design Best Culture
- Maintain Company Culture
- Building The Right Organization
- Get A Coach
This is the slide deck from Texas State SBDC's Knowledge Transfer session titled, "The Importance and Impact of Team and Culture," presented in Round Rock, Texas on October 17, 2013. Presenters included: Jason Seats, Managing Director of Austin Techstars, Paul O'Brien, Growth Hacker & Founder of SEOBrien, Paula Soileau, Co-Founder of Affintus and Casey Amidon, VP HR of Drillinginfo.
The session included a case study of the hugely successful Austin tech company, Drillinginfo, which now has over 500 employees world-wide, has been ranked among Austin's "Top Work Places" 3 years running, is recognized as one of the 50 fastest growing companies in Austin 9 years in a row and whose CEO (Allen Gilmer) won the coveted Ernst & Young "Entrepreneur of the Year" award in 2012.
The session was video-taped and will be added to the Texas State SBDC websites.
Igniting and leveraging your business… Do’s and don’ts learnt the hard way!Greatness Coaching
How to get the first clients as a new coach:
1. Work with a Mentor, to get wiser and blossom faster
2. Let your ex-colleagues and your friends know how you want to serve others
3. Winners just fight longer...
4. ...yet don't put yourself under too much pressure
5. Always be yourself, authentic, humble and vulnerable
6. Choose a maximum of 3 coaching areas which make 'your heart sing'
7. Don't 'present' what you do to prospects. Coach them instead so they find out what they need.
8. Become ICF-certified
Discover the Mindset of the Millionaire Internet EntrepreneurMalcolm Riviere
This presentation seeks to explain why not all internet marketers succeed and introduces a personal development program designed to help overcome limiting self belief.
How do some of the best companies in the world bring company values to life for employees? If you have a set of core values, how can you lift them off the page so that the whole business understands and embraces the culture they're part of?
How Forward Thinking Organizations Prepare For The FutureMelissa Fisher, CFE
I’ve worked been an advisor for and worked with Google, Samsung, Microsoft on augmented reality and discount programs that would deliver coupons or savings as you travel or load to credit card rewards for MasterCard. I sold Passbook to Apple, and I’ve worked with entrepreneurs and private equity organizations.
I've done a lot of things, and I've learned a lot about innovation, which I shared in February of 2020 with college and university leaders.
Education is prime for change. Institutions that enable students to learn any way, anywhere they choose will ultimately increase enrollment while those that rely on in-class only learning will be challenged to keep up.
This Top-10 format highlights what progressive businesses have done to innovate. I hope it serves as a means of inspiration to institutional leaders whose goal is to change the world through education.
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Mastering the Concepts Tested in the Databricks Certified Data Engineer Assoc...SkillCertProExams
• For a full set of 760+ questions. Go to
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Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
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Please download this presentation to enjoy the hyperlinks!
3. PRESENTATION CONTENT
◦ Food for Thought
◦ About 3Lighthouses
◦ Learning Outcomes
◦ Base of References for Human Capital Development
◦ Training Cycle
◦ The IDEA
◦ Inspire
◦ Define
◦ Evaluate
◦ Act
◦ Moving Forward: What’s Next?
Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
4.
5. FOOD FOR THOUGHT
◦ If you can’t explain it simply, you don’t understand it quite well. Albert Einstein
◦ Teach a man how to fish and he can find fishes for the rest of his life. Lao Tzu
◦ I do I Understand. Confucius
◦ 7Habits of Highly Effective People. Stephen Covey
◦ Inspire Others to Find Their Voice, 8th Habit. Stephen Covey
◦ Jonathan Livingstone Seagull – YOU. Richard Bach
◦ Lighthouse Wisdom. 3Lighthouses
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6.
7. ◦ CRDA-Z Academy @ 3Lighthouses
◦ At 3Lighthouses, we CONNECT, COLLABORATE and CREATE masterpieces together
with YOU.
◦ 127 clients since November 11st, 2004 for various industries. See our Capability
Statement.
◦ Let’s create legacy together:
◦ FOLLOW www.IAM3Lighthouses.com (19,046 Followers)
◦ JOIN www.facebook.com/groups/3Lighthouses (5,788 Members)
◦ LIKE www.facebook.com/CRDAZ (19,015 Likers)
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3LIGHTHOUSES
11. We have served and continue to serve
more than 126 clients since November
11th, 2004 including the following;
• Associations
• Corporate offices
• Courier services
• Event management
• Financial institutions
• Forwarding company
• Health services
• Hotels & resorts
• Magazines
• Meeting, Incentive, Convention and
Exhibitions
• Non-government organization
• Production Houses
• Retail
• Tabloids
• Trader
OUR CLIENTS
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12.
13.
14. 1. Vision & Mission
2. Values
3. Value Propositions; Unique Selling Points
4. Annual Business Plan
5. Corporate Directives
6. General Management Directives
7. Management Directives
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BASE OF REFERENCE
15.
16. Our Mission
To become one of reputable 4* hotels in Pontianak.
What It Takes
1. Shared Value; Vision, Mission, Values, Value Propositions
2. Strategy; Corporate, Hotel, Departmental, Individual
3. Staffing; Competent Human Capital, Human Capital Development, Zero Base Staffing Guide
4. Structure; Efficient & Streamlined Organization Structuring
5. System; operational, sales and marketing, branding, online, digital marketing
6. Synergy; collaborators, vendors, relevant parties
7. Support; corporate office, general management, sister hotels, within the organization
8. Sufficient Funding; financial support considering revenue gained and cost minimized
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THE IDEA
Q. What does it take?
17.
18. 1. Plan a training
2. Design a training
3. Market a training
4. Conduct a training
5. Evaluate the training effectiveness
Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
TRAINING CYCLE
19.
20. ◦ The Idea: what do we want to achieve? learning
objectives, learning outcomes
◦ Inspire: Coach You, inspirations, right thinking
◦ Define: The Concept, The Theory, The Model
◦ Evaluate: Connect to matters, Put Theory Into Action,
Workable ideas
◦ Act: SMART Goals Setting, Make a difference in the
workplace
Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
THE IDEA
21. INSPIRE
Situational Overview
Profile of a Great Trainer
Jonathan Livingston Seagull by
Richard Bach
Departmental Trainers Roles and
Responsibilities
Our Deepest Fear. Coach Carter
How Great I AM
Lighthouse Wisdom
7Habits of Highly Effective
People by Stephen Covey
8th Habit by Stephen Covey
Learning Strategy
22. ◦ External Assessment
◦ ?????
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INSPIRE
Situational Overview
23. ◦ Internal Assessment
◦ ?????
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INSPIRE
Situational Overview
24. ◦ Recommended Action
◦ ????
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INSPIRE
Situational Overview
25. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
INSPIRE
Competent Departmental
Trainers are required.
26. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
INSPIRE
Profile of a Great Trainer
27. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
INSPIRE
◦ Has a great empathy
◦ Consistently uses reward
◦ Has a deep sense of their responsibility
◦ Enjoys their work
◦ Likes People
◦ Feels secured in own abilities and believe
to do better
◦ Has a profound respect for the dignity and
worth of each individual
◦ Accepts others as they are
◦ Is willing to accept or try out new things
and ideas
◦ Has high levels of patience
◦ Recognizes the uniqueness and strengths of
each individual and build upon such
strengths
◦ Is sensitive to the needs, fears, problems and
goals of learners
◦ Reflects on experiences and attempt to
translate them into lessons learned
◦ Is humble and avoids the use of power
◦ Enjoys learning along with others
◦ Continuously expands the range of interest
◦ Is committed to and involved in continuous
learning
Profile of a Great Trainer
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INSPIRE
What you can do
something
about. Your
Power to make a
difference
What you care about.
Your concern. Your
Challenge
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INSPIRE
•
•
•
•
35. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
INSPIRE
Our Deepest Fear
36. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
INSPIRE
Our Deepest Fear
37. ◦ For Guests
◦ Define the Top 10 Guest Expectations and share them with the Team.
◦ Ensure all departmental members exceed their expectations.
◦ Acknowledge each guest and understand the guest’s behavior; likes and dislikes
◦ For the Grand Mahkota Pontianak
◦ Assist in increase sales and reduce costs
◦ Produce business ideas to ensure growth and sustainability of the company
◦ Translate Business Plan Objectives into tactics for the team to achieve
◦ Live the Brand; Be the Brand Ambassador; Clay Hotels & Resorts
◦ Create best practices and share with other sister hotels / resorts and within the Hotel
◦ Innovate; better ways, newer ways
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INSPIRE
Role & Responsibility of a Trainer
38. ◦ For the Team
◦ Carry out training as defined for each level; Training Passport & Syllabus
◦ Ensure the team in high performing level
◦ Work through team
◦ Facilitate continuous learning in the workplace
◦ Embrace business skill to boost up sales and reduce cost / expenses
◦ For the Individual Team Member
◦ Be a great coach
◦ Encourage self-learning and complete the identified training needs as seen on the Training
Passport & Syllabus
◦ Motivate, mentor and maintain learning momentum.
◦ Inspire LESSONS LEARNED, not judgment or critics
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INSPIRE
Role & Responsibility of a Trainer
39. ◦ For the Respective Trainer “YOUR FULL NAME”
◦ Be a Role Model
◦ Self-Learning
◦ Create and Innovate
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INSPIRE
Role & Responsibility of a Trainer
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INSPIRE
How Great I AM
Kita adalah hasil dari yang terus kita lakukan. Sehingga
Keunggulan bukanlah suatu tindakan, namun suatu kebiasaan.
Aristotle
Pertempuran dalam kehidupan tak selalu berpihak pada siapa yang lebih kuat atau lebih
cepat. Nantinya, pemenangnya adalah siapa yang berpikir dia menang.
Vincent Lombardi
41. ◦ Different stroke for different folk
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INSPIRE
Learner Style
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INSPIRE“Create a Story!”
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INSPIRE
Golden Buzzer
Q. What qualities
must ONE have
to get the
Golden Buzzer?
51. TRAINING CYCLE
1. Plan a training
2. Design a training
3. Market a training
4. Conduct a training
5. Evaluate the training effectiveness
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DEFINE
Concept, The Theory, The Model
DEVELOPMENT
Required Skills
Administrative . Business . Communication .
Computer . Coaching . Creative Design . English .
Influence . Mentoring . Presentation . Selling .
Training
Self Help:
www.SLIDESHARE.net
www.GOOGLE.com
www.WIKTIONARY.org
www.YOUTUBE.com
www.WIKIPEDIA.org
52. ◦ Based on careful Training Needs Analysis
◦ Use the TNA worksheet
◦ Feedback from
◦ Guests; tripadvisor.com, booking.com, other online resources
◦ Written guest feedback / questionnaire
◦ Management team
◦ Individual Training Passport
◦ New equipment, facilities, services
◦ Summary findings
◦ Create and design a training plan
◦ Obtain buy-in from the Management Team
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DEFINE
Plan a Training
53. ◦ Maximize the use of company training resources
◦ If unavailable, CREATE!
◦ Search materials or contents from online resources
◦ www.google.com
◦ www.slideshare.net
◦ www.pinterest.com
◦ www.wikipedia.org
◦ www.youtube.com
◦ Training Module consists of
◦ PowerPoint Presentation
◦ Tutor’s Notes
◦ Handouts
◦ Course Feedback
◦ Training Administration; Attendance Record, Training Passport, Stamp
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DEFINE
Design a Training
54. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
DEFINE
Design a Training
55. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
DEFINE
Design a Training
59. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
DEFINE
Design a Training
60. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
DEFINE
Design a Training
61. ◦ Microsoft Office PowerPoint Template
◦ Tutor’s Notes
◦ Handout
◦ Reference
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Training Module Design
DEFINE
62. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
Training Module Design
01. Core Series Departmental Orientation
1. Hotel Orientation
2. Departmental Orientation
3. Brand Standard: Kila
4. Hospitality Training
5. Service Excellence
6. Agent of Change
7. Brand Ambassador
8. Exceeding Guest Expectations
DEFINE
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Training Module Design
02. Functional Series How to do a task
DEFINE
1. Accounting & Finance
2. Electronic Data Processing
3. Food and Beverage
4. Front Office
5. House Laundry
6. Housekeeping
7. Human Capital / Resources
8. Human Capital Development / Training
9. Purchasing
10. Purnama Spa
11. Recreations
12. Sales & Marketing
13. Security
14. Communication Center (Telephone, Telex, Fax)
15. Engineering
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Training Module Design
03. Leadership Series Authentic Leadership
DEFINE
1. Introduction to Leadership
2. Authentic Leadership
3. Strategic Leadership
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Training Module Design
04. Supervisory Series Effective Scheduling
DEFINE
1. Effective Communication Skill
2. The Eye of a Supervisor
3. Listening Skill
4. Effective Scheduling
5. Presentation Skill
6. Train the Trainer
7. Selling Skill
8. Coaching Skill
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Training Module Design
05. Management Series Managing Our People
DEFINE
1. Managing Our People
2. Negotiation Skill
3. Strategic Management
4. Business Plan Design
5. Advance SMART Selling
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Training Module Design
06. Development Series Housekeeping Management
Development Program
DEFINE
1. Accounting & Finance Management Development Program
2. Front Office Management Development Program
3. Housekeeping Management Development Program
4. Sales & Marketing Management Development Program
5. Human Capital Management Development Program
6. Engineering Management Development Program
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Training Module Design
07. Specific Purpose Series Digital Marketing Training
DEFINE
1. English for Specific Purpose
2. Social Media & Digital Marketing
3. Health & Safety at Work
4. First Aid
5. Korean Class
71. ◦ Use Online e-Learning portal available
◦ Restricted the user
◦ Administrator to be appointed
◦ Conventional collaterals are less preferred nowadays; posters, credos, etc
◦ Market Benefits! As also usual selling and marketing efforts – to get the buy-in
◦ Smart teasers
◦ Use images. Remember the effective use of Facebook and Instagram
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DEFINE
Market a Training
72. ◦ 5Ps: Prior Planning Prevents Poor Performance
◦ Master the following skills by using slideshare.net or our learning resources
◦ Presentation
◦ Training
◦ Communication
◦ Marketing
◦ Selling
◦ Rehearse before conducting any training sessions
◦ Use the Training Module materials
◦ Tutor’s Notes
◦ PowerPoint presentation
◦ Handouts
◦ Relevant materials @ youtube, google, pinterest, slideshare.net, Wikipedia.org
◦ Training Administration; Training Passport, Course Feedback
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DEFINE
Conduct a Training
73. ◦ Summary Course Feedback
◦ Establish Lessons Learned:
◦ Highlight areas to improve
◦ Utilize areas of strengths
◦ Share findings during the Morning Briefing or Monthly Meeting
◦ Lessons Learned
◦ Unattandees
◦ Ways Forward
◦ Coach performance at the workplace
◦ Linked to Performance Development Review
◦ Complete the Training Passport
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DEFINE
Evaluate the Training Effectiveness
75. ◦ Type of Human Capital Development
◦ Training Passport & Syllabus
◦ Annual Hotel & Departmental Training Plan
◦ Departmental Operations & Training Manual
◦ Training Incentive Scheme
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EVALUATE
Connect to matters, Put Theory into
Action, Workable Ideas
76. ◦ Type of Learning
◦ Core; The Power of Engagement, Increasing Profit through Sales, Exceeding Guest Expectations
through Personalized Service, Brand Ambassador, Better Safe Than Sorry
◦ Technical / Functional utilizing competency-base; KKNI
◦ Leadership; Functional Leadership
◦ Development Programs
◦ Supervisor
◦ Manager
◦ Executive
◦ Specific Purpose
◦ English for Specific Purpose
◦ Other Language Training
◦ Cross Exposure
◦ Task Force
◦ Pre-Opening Support
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EVALUATE
Human Capital Development
77. ◦ Target of Training Syllabus
◦ For Casuals & Trainees
◦ For Associates
◦ For Supervisors
◦ For Managers
◦ For Executives
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EVALUATE
Training Passport & Syllabus
◦ Duration
◦ The 1st Day of Assignment; New Joiner, Newly
Promoted, Newly Transferred
◦ 1 Month
◦ 3 Months
◦ 6 Months
◦ 9 Months
◦ 12 Months
78. ◦ Annual & Monthly Hotel Training Plan
◦ Annual & Monthly Departmental Training Plan
◦ Remember Types of Training available:
◦ Core
◦ Technical / Functional
◦ Leadership
◦ Development Programs for Supervisor,
Manager, Executive
◦ Specific Purpose
◦ Utilize e-Learning Portal
◦ Ensure individual participation
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EVALUATE
Training Plan
79. ◦ Operations Manual Index
◦ Training Manual Index
◦ Refer to existing Aerowisata Hotels & Resorts
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EVALUATE
Departmental Operations & Training Manual
81. ◦ Clay Academy
◦ Online Departmental Operations & Training Manual
◦ Wordpress.com
◦ Google.com
◦ Youtube.com
◦ Pinterest.com
◦ Facebook.com
◦ Learning Kiosk / Center / Library
◦ Hotel Trainers Club + Photo
◦ Management Support
Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
ACT
Make a difference in the workplace
86. ◦ Your photo
◦ What are the activities?
◦ Who are the facilitators?
◦ Who are the members?
◦ You need a leader.
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ACT
Hotel Trainers Club
87. ◦ Reward through recognitions as follows:
◦ The Best Learner of the Quarter
◦ The Best Training Team of the Quarter
◦ The Best Trainer of the Quarter
◦ The Best Learner of the
◦ The Best Trainer of the Year
◦ The Best Training Team of the Year
◦ Educate trainers directly and indirectly
◦ Facilitate trainers to actively seeking new ways and better ways
◦ Engage in all programs
◦ Empower Hotel Trainers
Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
ACT
Management Support to Hotel Trainers Club
88. ◦ Let’s Design Our Proposal
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ACT
Training Incentive Scheme & Training Room
89. Because Right Thinking Creates Brightest Future FOLLOW www.IAM3Lighthouses.com
ACT
Annual Human Development Plan